Auto Recalls for Consumers

2020 FREIGHTLINER SPRINTER 3500 Recall - Campaign #21V411000

 
Auto Recalls For Consumers

2020 FREIGHTLINER SPRINTER 3500 RECALL - #21V411000

RECALL FOR ELECTRICAL SYSTEM : SOFTWARE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Information provided by the National Highway Traffic Safety Administration.

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Vehicle 2020 FREIGHTLINER SPRINTER 3500
Manufacturer Daimler Vans USA, LLC
Manufactured between 1/1/1900 - 1/1/1900
Recalled on 6/2/2021
Influenced by Daimler Vans USA, LLC
Owners Notified on 8/17/2021
# Affected 33,437
Recalled for ELECTRICAL SYSTEM:SOFTWARE
Description Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequences A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Corrective action The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
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