Auto Recalls for Consumers

2021 FREIGHTLINER SPRINTER 3500 Recall - Campaign #22V360000

 
Auto Recalls For Consumers

2021 FREIGHTLINER SPRINTER 3500 RECALL - #22V360000

RECALL FOR ELECTRICAL SYSTEM : SOFTWARE

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Information provided by the National Highway Traffic Safety Administration.

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Vehicle 2021 FREIGHTLINER SPRINTER 3500
Manufacturer Daimler Vans USA, LLC
Manufactured between 1/1/1900 - 1/1/1900
Recalled on 5/20/2022
Influenced by Daimler Vans USA, LLC
Owners Notified on 10/13/2022
# Affected 19,937
Recalled for ELECTRICAL SYSTEM:SOFTWARE
Description Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequences A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective action The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
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