| Complaint | Description |
OTHER | 1/5/2007 - NEWTON, MA
- THE CONTACT HAS A 2004 DODGE CARAVAN WITH AN ODOMETER READING OF 68000 MILES WHEN THE SPARE TIRE WOULD NOT RELEASE. THE CONTACT EXPERIENCED A FLAT, AND WHEN HE USED THE WRENCH TO CRANK DOWN THE SPEAR FOR THE FIRST TIME ,THE TIRE WOULD NOT RELEASE. THE CONTACT STATED THAT HE EVEN USED A CROWBAR TO HELP LOOSEN THE TIRE THAT DID NOT WORK, SO HE HAD TO DRIVE ON THE FLAT TIRE TO GET HELP. THE CONTACT TOOK THE CAR TO THE DEALER, WHO TOLD HIM THAT HE NEEDED A NEW SPARE TIRE HOIST ASSEMBLY. THE CONTACT ALSO CALLED THE MANUFACTURER, AND WAS TOLD THE CAR WAS OUT WARRANTY AND THEY WOULD NOT COVER THE COST OF THE REPAIR. UPDATED 02/06/07.
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ENGINE AND ENGINE COOLING: ENGINE | 12/19/2006 - CUMBERLAND , ME
- THE CONTACT'S 2004 DODGE CARAVAN IS STALLING. THE CURRENT MILEAGE IS 55,000. THE FIRST INCIDENT OCCURRED ON DECEMBER 8, 2006 AND SECOND INCIDENT OCCURRED ON DECEMBER 14, 2006. THE CAR HAS STALLED WHILE DRIVING 30-35 MILES PER HOUR EACH TIME THE INCIDENT OCCURS, IT HAS NOT STALLED AT HIGHWAY SPEEDS. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON DECEMBER 15, 2006 AND THEY COULD NOT DIAGNOSE THE VEHICLE'S PROBLEM BASED ON THE COMPUTER DIAGNOSTICS. THE INCIDENT HASN'T HAPPENED SINCE 12/14/06 . THE FIRST INCIDENT OCCURRED WHILE MAKING A LEFT TURN, THERE WERE NO WARNING LIGHTS PRESENT IN THE VEHICLE. EACH THE DEALER GAVE CONTACT NO ADDITIONAL DIAGNOSE ON THE VEHICLE.
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SERVICE BRAKES, HYDRAULIC: FOUNDATION COMPONENTS: DISC: PADS | 11/28/2006 - MILWAUKEE, WI
: THE CONTACT STATED AT 33,000 MILES THE FRONT BRAKES NEEDED TO BE REPLACED. WHEN THE DEALER WAS CONTACTED THEY DETERMINED THAT IF THEY HAD BEEN ALERT IN 12,000 THEY COULD HAVE PROVIDED ASSISTANCE. THE VEHICLE WAS THEN TAKEN TO A INDEPENDENT REPAIR SHOP WHO ACKNOWLEDGED THAT THE FRONT BRAKES WERE WORN OUT BUT THE REAR BRAKES LOOKED UNTOUCHED. FROM THE DAY THE VEHICLE WAS PURCHASED THERE WAS DUST ON THE FRONT WHEELS. WHEN THE VEHICLE WAS TAKEN TO THE DEALER FOR REGULAR MAINTENANCE AND THE DEALER WAS ASKED ABOUT THE DUST THEY STATED THERE WAS NOTHING WRONG.
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SERVICE BRAKES, HYDRAULIC | 10/19/2006 - BALLSTON SPA, NY
WHILE ON THE HWY, DOING THE POSTED SPEED OF 65, I SUDDENLY FELT A VIBRATION IN THE DRIVER'S REAR WHEEL. THINKING A TIRE BLEW, I PULLED OVER TO THE SIDE OF THE ROAD. THE TIRE WAS FINE, NOTHING WAS HANGING. I PROCEEDED TO CONTINUE DOWN THE HWY, AND WITHIN MINUTES, IT HAPPENED AGAIN. ONCE AGAIN, I PULLED TO THE SIDE OF THE ROAD, THE TIRE WAS FINE, NOTHING WAS HANGING UNDER THE VEHICLE, BUT THERE WAS A STRONG BURNING SMELL. COME TO FIND OUT, ACCORDING TO THE DEALER, THERE WAS A SERVICE BULLETIN ABOUT THE BRAKES ON MY VEHICLE COMING APART. THIS IS A VERY DANGEROUS THING, AND COULD'VE CAUSED A COLLISION.
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ELECTRICAL SYSTEM | 7/5/2006 - DENHAM SPRINGS, LA
: THE CONTACT STATED THE WIPERS AND HORN INTERMITTENTLY MALFUNCTION. WHILE THIS OCCURRED THE HORN BLEW AND THE HEADLIGHTS FLICKERED. ALTHOUGH SEVERAL INSPECTIONS HAVE BEEN MADE, THE DEALER CAN NOT DUPLICATE THE PROBLEM.
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CHILD SEAT | 5/10/2006 - PEMBROKE PINES, FL
: THE CONTACT STATED THE FOUR SCREWS THAT HOLD THE ADJUSTMENT BAR LOCATED ON THE BACK OF THE CHILD SAFETY SEAT HAVE LOOSENED OVER TIME RESULTING IN COMPLETE DETACHMENT OF THE ADJUSTMENT BAR. THE ADJUSTMENT BAR IS USED TO ADJUST THE HEIGHT OF THE SHOULDER STRAPS AND WITHOUT THE SCREWS THE STRAPS CAN NO LONGER BE ADJUSTED. THE ADJUSTMENT BAR COULD PROBABLY BE SCREWED BACK INTO PLACE HOWEVER, THE CONTACT EXPRESSED HESITATION DUE TO SAFETY CONCERNS. THE MANUFACTURER WAS ALERTED WHO PROVIDED NO REASSURANCE FOR CONTINUALLY USE OF THE SAFETY SEAT. THE SEAT WAS ONLY IN USE FOR THREE YEARS AND HAS NEVER BEEN IN AN ACCIDENT. THE MANUFACTURER OF THE CHILD SAFETY SEAT IS DOREL JUVENILE GROUP. THE BRAND NAME IS COSCO. THE MODEL # IS: 22-260 HOU.
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SERVICE BRAKES, HYDRAULIC | 11/16/2005 - TOWER, MN
2004 DODGE CARAVAN SXT, BOTH REAR BRAKES ARE ALL RUSTY INSIDE. SPRINGS, BACKING PLATE,BRAKE SHOES, DRUMS, ADJUSTERS EVERY THING IS RUSTY. I CALLED MY DEALER AND TOLD THEM AND HE SAID THAT ALL THEY DO IS SAND THE SURFACE OF THE BRAKE PAD AND PUT THEM BACK TOGETHER. WELL TODAY IT'S 25 DEG OUTSIDE AND BOTH WHEELS ARE FROZE UP. THE VAN WILL NOT MOVE, BOTH BACK WHEELS JUST SLIDE. WHEN I DRIVE THE VAN I CAN TELL THAT THE BACK BRAKES ARE NOT WORKING BECAUSE THE VAN WILL NOSE DIVE WHEN I PUT THE BRAKES ON.
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FUEL SYSTEM, GASOLINE | 4/14/2005 - ONTARIO, 00
CONSUMER SMELLED GAS, THE PASSENGER BECAME ILL. CONSUMER PARKED THE VEHICLE AND A PASSERBY TOLD THE CONSUMER NOT TO START THE VEHICLE BECAUSE, GAS WAS ALL OVER THE STREET. THE VEHICLE WAS TOWED.
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AIR BAGS: FRONTAL | 12/8/2004 - WYNNE, AR
THE BRAKES FAILED AT 55 MPH. THIS CAUSED EXTENDED STOPPING DISTANCE, AND VEHICLE RAN OFF THE ROAD. CONSUMER SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CONSUMER STATED THAT THE VEHICLE WAS TOTALED IN A ROLLOVER FOLLOWING BRAKE FAILURE. NO AIR BAG WAS DEPLOYED.
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SERVICE BRAKES, HYDRAULIC | 12/8/2004 - WYNNE, AR
THE BRAKES FAILED AT 55 MPH. THIS CAUSED EXTENDED STOPPING DISTANCE, AND VEHICLE RAN OFF THE ROAD. CONSUMER SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CONSUMER STATED THAT THE VEHICLE WAS TOTALED IN A ROLLOVER FOLLOWING BRAKE FAILURE. NO AIR BAG WAS DEPLOYED.
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