Auto Recalls for Consumers

FORD EXPLORER - 2004 FORD EXPLORER Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 1163 complaints filed for the 2004 FORD EXPLORER

Below is a list of complaints & problems filed against the 2004 FORD EXPLORER. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2004 FORD EXPLORER, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (18) Fuel Propulsion System (2) Parking Brake (3) Service Brakes Hydraulic (32) Trailer Hitches (1)
Electrical System (45) Fuel System Gasoline (19) Power Train (446) Steering (34) Unknown Or Other (24)
Engine (19) Fuel System Other (8) Seat Belts (4) Structure (399) Vehicle Speed Control (63)
Engine And Engine Cooling (72) Interior Lighting (2) Seats (6) Suspension (36) Visibility (96)
Equipment (7) Latches Locks Linkages (22) Service Brakes (10) Tires (16) Visibility Wiper (9)
Exterior Lighting (2) Other (1) Service Brakes Electric (1) Traction Control System (1) Wheels (33)

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ComplaintDescription

STRUCTURE: BODY

9/12/2014 - FAIRFAX, VA
TL-THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STARTED TO SHACK AND VIBRATE. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING WHO REPLACED THE STUDS ON BOTH FRONT TIRES. THE CONTACT STATED THIS FAILURE HAS OCCURRED ON TWO OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,884. RG

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ELECTRICAL SYSTEM

9/11/2014 - FITCHBURG, MA
MY VEHICLE BURNED THROUGH ANOTHER ALTERNATOR, EVERYTHING ON THE VEHICLE IS 100% FACTORY SO I DON'T KNOW WHAT IS CAUSING THAT. IMMEDIATELY AFTER I REPLACED THE ALTERNATOR FOR THE SECOND TIME IN 6 MONTHS, THE POWER STEERING HAS VANISHED. I CHECKED ALL THE BELTS MADE SURE EVERYTHING IS RUNNING PROPERLY AND IN THE CORRECT PLACE. THE POWER STEERING PUMP SEEMS TO BE PUMPING BUT NOT WORKING.

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STEERING

9/11/2014 - FITCHBURG, MA
MY VEHICLE BURNED THROUGH ANOTHER ALTERNATOR, EVERYTHING ON THE VEHICLE IS 100% FACTORY SO I DON'T KNOW WHAT IS CAUSING THAT. IMMEDIATELY AFTER I REPLACED THE ALTERNATOR FOR THE SECOND TIME IN 6 MONTHS, THE POWER STEERING HAS VANISHED. I CHECKED ALL THE BELTS MADE SURE EVERYTHING IS RUNNING PROPERLY AND IN THE CORRECT PLACE. THE POWER STEERING PUMP SEEMS TO BE PUMPING BUT NOT WORKING.

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ENGINE

9/10/2014 - LANCASTER, CA
WHEN I SLOW DOWN OR COME TO A STOP, THE TRUCK CUTS OFF. EVEN WHIL IN MIDE TURN.

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VEHICLE SPEED CONTROL

9/5/2014 - WILLIAMSBURG, KY
WHEN STARTING THE VEHICLE, ITS NOT WANTING TO RUN. THEN WHEN I START TO PULL OUT IT STALLS. I MEAN, U PUSH THE GAS PEDAL AND IT TAKES MAYBE FOUR SECONDS BEFORE ANYTHING HAPPENS, THEN THE TIRES SPIN IT JERKS FORWARD AND MY KIDS SCREAM. IT JERKS U BACK IN THE SEAT. OK, WE'RE ON THE ROAD, I DONT KNOW IF ITS GOING TO RUN. ONE MINUTE ITS ACTING LIKE ITS GETTING ENOUGH FUEL. THE NEXTS ITS LIKE IT ISNT. NOW THE SERVICE ENGINE LIGHT HAS COME ON. I CALL THE GUY WHO WORKS ON CARS, HE USE TO BE A HEAD MECHANIC FOR FOR HAS HIS OWN SHOP NOW, HE AUTOMATICALLY TELLS ME ITS THE THROTTLE BODY AND SAYS IF I CANT FIND A USED ONE, U WONT LIKE BUYIN A NEW ONE. AN THE BAD THING IS U HAVE TO REPLACE THEM ABOUT EVERY 120000 MILES. NOW ISNT THAT GREAT. THE AUTO PARTS STORE SAYS ABOUT $725 WILL TAKE CARE OF THE PART, WHAT ABOUT THE LABOR??? I BOUGHT THIS VEHICLE BECAUSE IT HAD A THIRD ROW SEAT. I HAVE THREE KIDS. I NEED IT TO BE SAFE, NOT A DEATH TRAP. FORD KNOWS IT HAS A PROBLEM, FIX IT!!!

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ENGINE

9/5/2014 - WILLIAMSBURG, KY
WHEN STARTING THE VEHICLE, ITS NOT WANTING TO RUN. THEN WHEN I START TO PULL OUT IT STALLS. I MEAN, U PUSH THE GAS PEDAL AND IT TAKES MAYBE FOUR SECONDS BEFORE ANYTHING HAPPENS, THEN THE TIRES SPIN IT JERKS FORWARD AND MY KIDS SCREAM. IT JERKS U BACK IN THE SEAT. OK, WE'RE ON THE ROAD, I DONT KNOW IF ITS GOING TO RUN. ONE MINUTE ITS ACTING LIKE ITS GETTING ENOUGH FUEL. THE NEXTS ITS LIKE IT ISNT. NOW THE SERVICE ENGINE LIGHT HAS COME ON. I CALL THE GUY WHO WORKS ON CARS, HE USE TO BE A HEAD MECHANIC FOR FOR HAS HIS OWN SHOP NOW, HE AUTOMATICALLY TELLS ME ITS THE THROTTLE BODY AND SAYS IF I CANT FIND A USED ONE, U WONT LIKE BUYIN A NEW ONE. AN THE BAD THING IS U HAVE TO REPLACE THEM ABOUT EVERY 120000 MILES. NOW ISNT THAT GREAT. THE AUTO PARTS STORE SAYS ABOUT $725 WILL TAKE CARE OF THE PART, WHAT ABOUT THE LABOR??? I BOUGHT THIS VEHICLE BECAUSE IT HAD A THIRD ROW SEAT. I HAVE THREE KIDS. I NEED IT TO BE SAFE, NOT A DEATH TRAP. FORD KNOWS IT HAS A PROBLEM, FIX IT!!!

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UNKNOWN OR OTHER

9/5/2014 - WILLIAMSBURG, KY
WHEN STARTING THE VEHICLE, ITS NOT WANTING TO RUN. THEN WHEN I START TO PULL OUT IT STALLS. I MEAN, U PUSH THE GAS PEDAL AND IT TAKES MAYBE FOUR SECONDS BEFORE ANYTHING HAPPENS, THEN THE TIRES SPIN IT JERKS FORWARD AND MY KIDS SCREAM. IT JERKS U BACK IN THE SEAT. OK, WE'RE ON THE ROAD, I DONT KNOW IF ITS GOING TO RUN. ONE MINUTE ITS ACTING LIKE ITS GETTING ENOUGH FUEL. THE NEXTS ITS LIKE IT ISNT. NOW THE SERVICE ENGINE LIGHT HAS COME ON. I CALL THE GUY WHO WORKS ON CARS, HE USE TO BE A HEAD MECHANIC FOR FOR HAS HIS OWN SHOP NOW, HE AUTOMATICALLY TELLS ME ITS THE THROTTLE BODY AND SAYS IF I CANT FIND A USED ONE, U WONT LIKE BUYIN A NEW ONE. AN THE BAD THING IS U HAVE TO REPLACE THEM ABOUT EVERY 120000 MILES. NOW ISNT THAT GREAT. THE AUTO PARTS STORE SAYS ABOUT $725 WILL TAKE CARE OF THE PART, WHAT ABOUT THE LABOR??? I BOUGHT THIS VEHICLE BECAUSE IT HAD A THIRD ROW SEAT. I HAVE THREE KIDS. I NEED IT TO BE SAFE, NOT A DEATH TRAP. FORD KNOWS IT HAS A PROBLEM, FIX IT!!!

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UNKNOWN OR OTHER

8/25/2014 - CHEEKTOWAGA , NY
EXACT DATES ARE VARIOUS , VEHICLE HAS 39000 MILES ON IT PRESENTLY , HAVE MULTIPLE VEHICLES , DRIVE OVER THE ROAD TRUCK DRIVER ... CHANGED BRAKES AND ROTORS TWICE , EMERGENCY BRAKE NOT WORKING , HAD FIXED , HAD TO HAVE EKG REPLACED AND SOME EXHAUST SENSOR , TIRES WORE OUT AT 29000 , EXHAUST SYSTEM REPLACED , BOTH BALL JOINTS REPLACED , PINION GEAR GASKET LEAKING FROM REAR END , BOTH CV JOINTS LEAKING , APPEARS RIGHT CV JOINT NEEDS REPLACING , GETS 14 MPG ( 4.0 LITER ) PAINT PEELING FROM ROOF FOR QUITE AWHILE NOW , RUSTING AROUND FUEL TANK DOOR , AS ALL ARE ...... VEHICLE HAS BEEN A NIGHTMARE , GETTING RID OF THIS AT 39000 MILES , FORD HAS A BETTER IDEA , BUY ANOTHER ONE !

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ENGINE

8/25/2014 - CHEEKTOWAGA , NY
EXACT DATES ARE VARIOUS , VEHICLE HAS 39000 MILES ON IT PRESENTLY , HAVE MULTIPLE VEHICLES , DRIVE OVER THE ROAD TRUCK DRIVER ... CHANGED BRAKES AND ROTORS TWICE , EMERGENCY BRAKE NOT WORKING , HAD FIXED , HAD TO HAVE EKG REPLACED AND SOME EXHAUST SENSOR , TIRES WORE OUT AT 29000 , EXHAUST SYSTEM REPLACED , BOTH BALL JOINTS REPLACED , PINION GEAR GASKET LEAKING FROM REAR END , BOTH CV JOINTS LEAKING , APPEARS RIGHT CV JOINT NEEDS REPLACING , GETS 14 MPG ( 4.0 LITER ) PAINT PEELING FROM ROOF FOR QUITE AWHILE NOW , RUSTING AROUND FUEL TANK DOOR , AS ALL ARE ...... VEHICLE HAS BEEN A NIGHTMARE , GETTING RID OF THIS AT 39000 MILES , FORD HAS A BETTER IDEA , BUY ANOTHER ONE !

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SERVICE BRAKES

8/25/2014 - CHEEKTOWAGA , NY
EXACT DATES ARE VARIOUS , VEHICLE HAS 39000 MILES ON IT PRESENTLY , HAVE MULTIPLE VEHICLES , DRIVE OVER THE ROAD TRUCK DRIVER ... CHANGED BRAKES AND ROTORS TWICE , EMERGENCY BRAKE NOT WORKING , HAD FIXED , HAD TO HAVE EKG REPLACED AND SOME EXHAUST SENSOR , TIRES WORE OUT AT 29000 , EXHAUST SYSTEM REPLACED , BOTH BALL JOINTS REPLACED , PINION GEAR GASKET LEAKING FROM REAR END , BOTH CV JOINTS LEAKING , APPEARS RIGHT CV JOINT NEEDS REPLACING , GETS 14 MPG ( 4.0 LITER ) PAINT PEELING FROM ROOF FOR QUITE AWHILE NOW , RUSTING AROUND FUEL TANK DOOR , AS ALL ARE ...... VEHICLE HAS BEEN A NIGHTMARE , GETTING RID OF THIS AT 39000 MILES , FORD HAS A BETTER IDEA , BUY ANOTHER ONE !

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