Auto Recalls for Consumers

TOYOTA PRIUS - 2012 TOYOTA PRIUS Problems & Complaints

 
Auto Recalls For Consumers
by TOYOTA MOTOR CORPORATION

There are 84 complaints filed for the 2012 TOYOTA PRIUS

Below is a list of complaints & problems filed against the 2012 TOYOTA PRIUS. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 TOYOTA PRIUS, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (11) Equipment Adaptive (1) Seat Belts (4) Steering (2) Vehicle Speed Control (7)
Electrical System (13) Exterior Lighting (6) Seats (3) Structure (9) Visibility (2)
Engine (5) Fuel Propulsion System (2) Service Brakes (13) Suspension (3) Visibility Wiper (23)
Engine And Engine Cooling (1) Fuel System Other (4) Service Brakes Hydraulic (3) Unknown Or Other (2) Wheels (1)
Equipment (1) Power Train (1)

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ComplaintDescription

AIR BAGS

4/22/2014 - JACKSONVILLE, FL
TL- THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH HE LOST CONTROL OF THE VEHICLE AND WAS INVOLVED IN A CRASH. THE AIR BAGS IN THE VEHICLE FAILED TO DEPLOY. THERE WAS A POLICE REPORT FILED AND INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC FOR INSPECTION OF THE AIR BAG FAILURE. THE MANUFACTURE WAS INFORMED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 43,230 MILES. SR

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AIR BAGS

4/10/2014 - ARMONK, NY
TL - THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE WAS REAR ENDED AND THE DRIVER ATTEMPTED TO ENGAGED THE BRAKES WHICH BECAME UNRESPONSIVE. AS A RESULT, THE DRIVER CRASH INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOYED. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 60,000. PM

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SERVICE BRAKES

4/10/2014 - ARMONK, NY
TL - THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE WAS REAR ENDED AND THE DRIVER ATTEMPTED TO ENGAGED THE BRAKES WHICH BECAME UNRESPONSIVE. AS A RESULT, THE DRIVER CRASH INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOYED. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 60,000. PM

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UNKNOWN OR OTHER

4/9/2014 - SOUTH BEND, IN
I PULLED UP TO A CAR WASH AND ONCE I WAS ON THE TRACK I TRIED TO PUT THE VEHICLE INTO NEUTRAL AND IT WOULD NOT WORK. THE AUTOMATIC CAR WASH TRACK STARTED TO TRY TO PULL THE VEHICLE FORWARD. AS IM FRANCTICALLY TRYING TO MAKE IT GO INTO NEUTRAL, THE VEHICLE STARTED TO HOP OFF THE TRACK AND WAS GETTING VIOLENTLY THRASHED AROUND AS IT WAS GETTING PULLED FORWARD CAUSING THE PERSON RUNNING THE WASH TO HAVE TO MANUALLY HIT A PANIC BUTTON TO STOP IT. FORTUNELTY THERE WAS NO DAMAGE TO EITHER THE VEHICLE OR THE CAR WASH BUT IT IS VERY DISTURBING THAT IT WOULD NOT WORK. IT TOOK SEVERAL EMPLOYEES TO BE ABLE TO FIGURE OUT HOW IT WORKED. IT SHOULD BE SIMPLE... IT'S NOT!!! WAY TO COMPLICATED AND I'M STILL NOT 100% SURE AFTER TRYING TO PUT IT IN NEUTRAL HOW IT WORKS. IT JUST SOMETIMES WILL GO INTO NEUTRAL AFTER TRYING IT OVER AND OVER....VERY UNSAFE.

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UNKNOWN OR OTHER

4/9/2014 - CAMAS, WA
A DEAD MOUSE WAS FOUND IN THE CABIN AIR FILTER. THE DEALER CHARGED ME TO CHANGE THE FILTER AND CLEAN OUT THE AIR SYSTEM. I THOUGHT IT WAS A FLUKE. I HAD SEVERAL UNEXPLAINED MESSES IN THE CAR (BLAMED MY CHILDREN) THEN FOUND A LIVE MOUSE IN THE GLOVE COMPARTMENT. OPENED UP THE GLOVE BOX ALL THE WAY AND EXPOSED WHAT WAS BEHIND IT AND FOUND THE MICE HAD SHREDDED UP THE INSULATION AROUND THE WIRING SYSTEM. WE REMOVED A GALLON SIZED BAGGIE OF INSULATION THAT MADE A VERY COZY AND LARGE MOUSE NEST. NOW THE DEALER WANTS TO CHARGE ME AGAIN FOR A MOUSE ISSUE. WHERE WILL THIS END? IN READING ON THE INTERNET, IT APPEARS TOYOTA PRIUS HAS A BIG PROBLEM WITH NOT SEALING UP THE CAR FOR VERMIN. HANTA VIRUS IS A VERY BIG CONCERN FOR ME, AS IS THE THOUGHT OF A MOUSE SCURRYING NEAR OR OVER ME WHILE I AM DRIVING.

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VEHICLE SPEED CONTROL

4/8/2014 - SANTA CRUZ, CA
2012 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. THE CONSUMER STATED AS HE ENTERED A PARKING LOT AND TURNED TO GO DOWN AN AISLE, HE HIT THE CURB TOO CLOSELY AND THE VEHICLE ACCELERATED AT AN INCREDIBLE SPEED. HE PUT HIS FOOT ON THE BRAKE AND IT WENT TO THE FLOOR; HE TRIED TO TURN THE POWER OFF, BUT THE VEHICLE DID NOT STOP. AT THE RATE THE VEHICLE ACCELERATED, HE PASSED BY 2 PARKING AISLES AND WAS STOPPED BY HITTING A PARKED VEHICLE, WHICH THE FORCE OF HIS VEHICLE WAS PUSHED UNDER A FENCE AND ONTO A RAILROAD TRACK. THE VEHICLE WAS BADLY DAMAGED BECAUSE THE EMERGENCY BRAKE WAS ON AND THE IMPACT DESTROYED THE TRANSMISSION. THE DEALERSHIP REVIEWED THE COMPUTER DATA AND CONCLUDED THE VEHICLE DID NOT ACCELERATE ON ITS OWN. THEY IMPLIED HIS FOOT WAS ON THE ACCELERATOR AND NOT THE BRAKE.

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EXTERIOR LIGHTING

3/8/2014 - SAN JOSE, CA
WHEN THE HEADLIGHTS ARE ON, THE SPEEDOMETER DOES NOT DISPLAY WHEN THE DASHBOARD LIGHTS ARE DIMMED. ALL OTHER DISPLAYS DIM, BUT THE SPEED OF THE CAR IS NO LONGER DISPLAYED.

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ELECTRICAL SYSTEM

3/8/2014 - SAN JOSE, CA
WHEN THE HEADLIGHTS ARE ON, THE SPEEDOMETER DOES NOT DISPLAY WHEN THE DASHBOARD LIGHTS ARE DIMMED. ALL OTHER DISPLAYS DIM, BUT THE SPEED OF THE CAR IS NO LONGER DISPLAYED.

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VISIBILITY: GLASS, SIDE/REAR

2/10/2014 - MUENSTER, TX
2012 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO VEHICLE WINDOW EXPLODED. WHILE DRIVING 35-40 MPH ON A PAVED ROAD, THE CONSUMER HEARD A LOUD POP. HE THOUGHT IT WAS A TIRE BLOW OUT, BUT HE SOON REALIZED, THE REAR WINDOW HAD CRACKED, FOR NO APPARENT REASON.

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STRUCTURE: BODY

2/3/2014 - SUNNYVALE, CA
THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT DRIVER'S SIDE INTERIOR SPLASH PROTECTOR BECAME DISENGAGED FROM THE VEHICLE. THE CONTACT HAD PREVIOUSLY EXPERIENCED THE SAME DEFECT WITH THE FRONT PASSENGER'S SIDE SPLASH PROTECTOR. THE CONTACT INDICATED THAT THE DEFECT WAS DUE TO THE VEHICLE BEING TOO LOW TO THE GROUND AND WHEN PARKING THE VEHICLE, THE SPLASH PROTECTORS WOULD MAKE CONTACT WITH THE CURB CAUSING THEM TO BECOME LOOSE AND EVENTUALLY DETACH FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE PROTECTORS WOULD ALSO MAKE CONTACT WITH THE TIRES ONCE THEY BECAME LOOSE. THE VEHICLE WAS DIAGNOSED AND REPAIRED AT THE DEALER. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 5,000.

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