| Complaint | Description |
ENGINE | 7/13/2016 - COOK, MN
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER DUE TO THE CHECK ENGINE LIGHT ILLUMINATING. THE MECHANIC WAS ABLE TO RETRIEVE A FAULT CODE ON THE VEHICLE FOR THE EXHAUST CAMSHAFT. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE EXHAUST CAMSHAFT FRACTURED AND CAUSED A BLOCKAGE OF THE EXHAUST FUEL LEAVING THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE CONTACT STATED THAT THE VEHICLE WAS UNDER WARRANTY WHEN THE CHECK ENGINE LIGHT WARNING ILLUMINATED; HOWEVER, THE DEALER FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
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UNKNOWN OR OTHER | 7/7/2016 - QUEEN CREEK, AZ
VEHICLE DIES WHILE DRIVING. HAS HAPPENED ON COUNTLESS OCCASIONS WHILE DRIVING STRAIGHT, TURNING, STOPPED AT LIGHT, ETC. NO WARNING. ENGINE COMPLETELY SHUTS OFF. MAJOR SAFETY HAZARD AS THIS HAS HAPPENED WHILE TURNING LEFT INTO ONCOMING TRAFFIC AND WHILE TRAVELING DOWN A ROAD AT 50 MPH WITH OTHER VEHICLES DOING THE SAME SPEED BEHIND ME. STARTED ABOUT 1 YEAR AGO AND HAVE BEEN TO THE DEALERSHIP MULTIPLE TIMES TRYING TO FIX. SO FAR THEY HAVE TRIED A COMPUTER RESET AND REPLACING THE CRANKSHAFT SENSOR, NEITHER HAVE WORKED. CAR IS CURRENTLY BACK IN THE DEALERSHIP FOR THE SECOND TIME IN A WEEK FOR THE SAME PROBLEM.
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STEERING: RACK AND PINION: RACK | 3/7/2016 - BLUE POINT, NY
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 26,399. UPDATED 04/29/16
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ELECTRICAL SYSTEM | 9/15/2015 - GREENVILLE, GA
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE COMING TO A COMPLETE STOP AND PLACING THE VEHICLE INTO PARK, THE IGNITION AND STEERING WHEEL LOCKED UP. THE CONTACT ALSO STATED THAT IT WAS DIFFICULT TO START THE VEHICLE. THE DEALER DIAGNOSED THAT THE IGNITION AND STEERING TUMBLER LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
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STEERING | 9/15/2015 - GREENVILLE, GA
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE COMING TO A COMPLETE STOP AND PLACING THE VEHICLE INTO PARK, THE IGNITION AND STEERING WHEEL LOCKED UP. THE CONTACT ALSO STATED THAT IT WAS DIFFICULT TO START THE VEHICLE. THE DEALER DIAGNOSED THAT THE IGNITION AND STEERING TUMBLER LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
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VISIBILITY/WIPER | 4/23/2015 - LOUISVILLE, KY
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND ATTEMPTING TO ROLL THE FRONT DRIVER SIDE WINDOW UPWARDS, THE WINDOW INDEPENDENTLY ROLLED DOWNWARDS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. THE VIN WAS UNAVAILABLE.
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SUSPENSION | 1/7/2015 - CHARLES TOWN , WV
TL- THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION).THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. DJR
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VISIBILITY/WIPER | 9/9/2014 - MILLSBORO, DE
9-3-14 GOT INTO VEHICLE THAT WAS PARKED IN MY GARAGE. FOUND HORIZONTAL CRACK RUNNING FROM BEHIND REAR VIEW MIRROR ABOUT 8" IN BOTH DIRECTIONS AND CURVING UP TO THE ROOF LINE. ADDITIONALLY THERE IS A VERTICLAL CRACK THAT INTERSECTS THE HORIZONTAL ONE AT IT RUNS DIRECTLY UP TO THE ROOF LINE. THERE WAS NO CONTACT WITH ANY OBJECT OR ROAD HAZZARD THAT CAUSED THIS AS THE VEHICLE WAS PARKED IN A CLOSED AND SECURED GARAGE. CONTACTED VW DEALER WHO ADVISED ME TO TAKE VEHICLE TO DEALERSHIP. ONCE THERE THE VEHICLE AND THE CRACKED WINDSHIELD WERE PHOTOGRAPHED BY DEALERSHIP PERSONNEL. I WAS INFORMED THAT A CLAIM WOULD BE SUBMITTED TO THE MANUFACTURER. ON 9-9-14 I WAS INFORMED THAT THE CLAIM HAD BEEN DENIED BY HE MAUFACTURER'S REPRESENTATIVE STATING THAT IT WAS THEIR OPINION THAT THE WINDSHIELD HAD BEEN CONTACTED BY SOME OBJECT. IT IS MY OPINION THAT THIS IS A STRESS FRACTURE AND THERE IS NO EVIDENCE THAT THE WINDSHIELD HAD BEEN STRUCK BY ANY OBJECT.
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ENGINE | 7/4/2014 - SIOUX FALLS, SD
I HAVE ONLY OWNED THIS VEHICLE FOR UNDER A MONTH. NOTICEABLE LAG FROM DEAD START AS WELL AS LOW SPEEDS AND TRYING TO ACCELERATE.
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VEHICLE SPEED CONTROL | 7/4/2014 - SIOUX FALLS, SD
I HAVE ONLY OWNED THIS VEHICLE FOR UNDER A MONTH. NOTICEABLE LAG FROM DEAD START AS WELL AS LOW SPEEDS AND TRYING TO ACCELERATE.
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