by VOLKSWAGEN
Below is a list of complaints & problems filed against the 2012 VOLKSWAGEN BEETLE.
These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process.
If you like to file an official complaint for the 2012 VOLKSWAGEN BEETLE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here.
Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.
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See complaints below ↓
| Complaint | Description |
ENGINE | 3/21/2018 - OGDEN /LAYTON, UT
PURCHASED THE 2012 VW TURBO BEETLE FROM CUTRUBUS OF LAYTON UTAH 801-544-5878 WITH $3,200 OF OWN MONEY..GOLDEN WEST CREDIT UNION LOAN $10,500.. CUTRUBUS HAS MAINTENANCE DEPARTMENT THAT INSPECTED AND EMESSIONED THE VEHICLE.. TOOK THE 2012 VEHICLE OFF THE LOT AND CAR STALED AND ENGINE LIGHT WENT ON.. TOOK IT TO MY PARENTS HOME WHICH AGING VETERAN PARENTS LIVE.. 2012 BEETLE ENGINE FAILED AND CAR WOULDN'T START OIL LEAKED ON DRIVE WAY AND PARENTS THREATENED HOUSING..TOWED CAR TO CUTRUBUS WITH A 24 HOUR TIME PERIOD AND ALEX CARE DEALER REFUSED TO PAY FOR TOWING..CALLED CUTRUBUS MAINTENANCE ASKED ABOUT 2012 BEETLED YELLED AT .GOLDEN WEST CREDIT UNION LOAN OFFICER STATED COULD CANCEL CHECK AND CALLED CUTRUBUS FINANCING AND WAS YELLED AT STATED HE WOULD CASH THE CHECK BECAUSE THE CONTRACT WAS SIGNED.. 2012 BEETLE TURBO IS ON CUTRUBUS LOT 03/01 24 HOURS AFTER PURCHASED CAR HAD BROKEN VACUM PUMP CERAMIC SEAL AND TUBING THAT HAD COME LOOSE AND OIL WAS LEAKING ENGINE LIGHT ON WHICH ALEX STATED WAS MINOR REPAIRS.. CHRISTINE IS NOT INSURED FOR 2012 BEETLE..AFTER ALL THIS THE FIANCE DEPARTMENT PURCHASED STATE TAXES AND LICENSING EVEN THOUGHT THE CAR DOES NOT BELONG TO CHRISTINE 20 12 VW BEETLE REMAINS ON CUTRUBUS OF LAYTON AUTO LOT.. MOTOR VEHICLE ENFORCEMENT DIVISION ACCEPTED TAX AND LICENCING MONEY EVEN THOUGHT 2012 VW REMAINS ON CUTRUBUS CAR LOT.. STATE TAX WAS FILED 03/18/2018.. CHRISTINE IS NOT PAYING CAR LOAN.. CUTRUBUS FINANCE DEPARTMENT IS REFUSING TO REFUND THE PAPER CASHIERS LOAN CHECK.. CUTRUBUS IS REFUSING TO SEND DOCUMENTED REPAIRS VIA EMAIL WWW.MVED.UTAH.GOV
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AIR BAGS | 12/15/2017 - FORSYTH, MO
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE PARKED, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING 15 MPH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,000.
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ELECTRICAL SYSTEM | 10/2/2017 - WALDORF, MD
KEY GETS CONSTANTLY GETS STUCK IN THE IGNITION WHEN TURNING THE CAR OFF. THE CAR IS IN PARK AND THE KEY STUCK.
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ELECTRICAL SYSTEM | 7/11/2017 - FORT WORTH, TX
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
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ENGINE | 7/4/2017 - MEDFORD, MA
I WAS DRIVING AND THE EPC LIGHT CAME ON. AT THE DEALERSHIP I WAS TOLD THE CAR NEEDED A CARBON CLEANING WHICH IS A $900 JOB. BEING THAT MY CAR IS ONLY 5 YEARS OLD AND ONLY HAS 40K MILES I WAS SHOCKED. AFTER DOING RESEARCH AND TALKING TO THE DEALERSHIP I LEARNED THAT ALL 2012 BETTLES WITH THIS DIRECT FUEL INJECTION DESIGN HAVE THIS PROBLEM. IT IS SYSTEMATIC ISSUE WITHIN THE DESIGN OF THE FUEL INJECTION THAT CAUSES THE COILS TO FAIL AND THE CAR TO NEED A $900 CARBON CLEANING DONE EVERY FEW YEARS. HIGH GRADE GASOLINE OR/AND FUEL INJECTION CLEANER DOES NOT HELP. I CALLED THE VW AND THEY REFUSED TO DO ANYTHING ABOUT THIS PROBLEM.
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FUEL/PROPULSION SYSTEM | 7/4/2017 - MEDFORD, MA
I WAS DRIVING AND THE EPC LIGHT CAME ON. AT THE DEALERSHIP I WAS TOLD THE CAR NEEDED A CARBON CLEANING WHICH IS A $900 JOB. BEING THAT MY CAR IS ONLY 5 YEARS OLD AND ONLY HAS 40K MILES I WAS SHOCKED. AFTER DOING RESEARCH AND TALKING TO THE DEALERSHIP I LEARNED THAT ALL 2012 BETTLES WITH THIS DIRECT FUEL INJECTION DESIGN HAVE THIS PROBLEM. IT IS SYSTEMATIC ISSUE WITHIN THE DESIGN OF THE FUEL INJECTION THAT CAUSES THE COILS TO FAIL AND THE CAR TO NEED A $900 CARBON CLEANING DONE EVERY FEW YEARS. HIGH GRADE GASOLINE OR/AND FUEL INJECTION CLEANER DOES NOT HELP. I CALLED THE VW AND THEY REFUSED TO DO ANYTHING ABOUT THIS PROBLEM.
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ELECTRONIC STABILITY CONTROL | 7/4/2017 - MEDFORD, MA
I WAS DRIVING AND THE EPC LIGHT CAME ON. AT THE DEALERSHIP I WAS TOLD THE CAR NEEDED A CARBON CLEANING WHICH IS A $900 JOB. BEING THAT MY CAR IS ONLY 5 YEARS OLD AND ONLY HAS 40K MILES I WAS SHOCKED. AFTER DOING RESEARCH AND TALKING TO THE DEALERSHIP I LEARNED THAT ALL 2012 BETTLES WITH THIS DIRECT FUEL INJECTION DESIGN HAVE THIS PROBLEM. IT IS SYSTEMATIC ISSUE WITHIN THE DESIGN OF THE FUEL INJECTION THAT CAUSES THE COILS TO FAIL AND THE CAR TO NEED A $900 CARBON CLEANING DONE EVERY FEW YEARS. HIGH GRADE GASOLINE OR/AND FUEL INJECTION CLEANER DOES NOT HELP. I CALLED THE VW AND THEY REFUSED TO DO ANYTHING ABOUT THIS PROBLEM.
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FUEL/PROPULSION SYSTEM | 11/9/2016 - HOUSTON, TX
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE THE VEHICLE WAS STATIONARY, FUEL LEAKED ONTO THE GROUND. THE VEHICLE WAS DIAGNOSED AS HAVING A LEAKY DETECTION PUMP. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 110,000.
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AIR BAGS | 10/4/2016 - PORT CHARLOTTE, FL
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES WHERE THE AIR BAG SENSOR WAS REPAIRED; HOWEVER, EVERY FEW THOUSAND MILES, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 20,000.
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ENGINE | 7/13/2016 - COOK, MN
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER DUE TO THE CHECK ENGINE LIGHT ILLUMINATING. THE MECHANIC WAS ABLE TO RETRIEVE A FAULT CODE ON THE VEHICLE FOR THE EXHAUST CAMSHAFT. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE EXHAUST CAMSHAFT FRACTURED AND CAUSED A BLOCKAGE OF THE EXHAUST FUEL LEAVING THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE CONTACT STATED THAT THE VEHICLE WAS UNDER WARRANTY WHEN THE CHECK ENGINE LIGHT WARNING ILLUMINATED; HOWEVER, THE DEALER FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
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