| Complaint | Description |
ELECTRICAL SYSTEM | 7/11/2017 - FORT WORTH, TX
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
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FUEL/PROPULSION SYSTEM | 7/4/2017 - MEDFORD, MA
I WAS DRIVING AND THE EPC LIGHT CAME ON. AT THE DEALERSHIP I WAS TOLD THE CAR NEEDED A CARBON CLEANING WHICH IS A $900 JOB. BEING THAT MY CAR IS ONLY 5 YEARS OLD AND ONLY HAS 40K MILES I WAS SHOCKED. AFTER DOING RESEARCH AND TALKING TO THE DEALERSHIP I LEARNED THAT ALL 2012 BETTLES WITH THIS DIRECT FUEL INJECTION DESIGN HAVE THIS PROBLEM. IT IS SYSTEMATIC ISSUE WITHIN THE DESIGN OF THE FUEL INJECTION THAT CAUSES THE COILS TO FAIL AND THE CAR TO NEED A $900 CARBON CLEANING DONE EVERY FEW YEARS. HIGH GRADE GASOLINE OR/AND FUEL INJECTION CLEANER DOES NOT HELP. I CALLED THE VW AND THEY REFUSED TO DO ANYTHING ABOUT THIS PROBLEM.
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ELECTRONIC STABILITY CONTROL | 7/4/2017 - MEDFORD, MA
I WAS DRIVING AND THE EPC LIGHT CAME ON. AT THE DEALERSHIP I WAS TOLD THE CAR NEEDED A CARBON CLEANING WHICH IS A $900 JOB. BEING THAT MY CAR IS ONLY 5 YEARS OLD AND ONLY HAS 40K MILES I WAS SHOCKED. AFTER DOING RESEARCH AND TALKING TO THE DEALERSHIP I LEARNED THAT ALL 2012 BETTLES WITH THIS DIRECT FUEL INJECTION DESIGN HAVE THIS PROBLEM. IT IS SYSTEMATIC ISSUE WITHIN THE DESIGN OF THE FUEL INJECTION THAT CAUSES THE COILS TO FAIL AND THE CAR TO NEED A $900 CARBON CLEANING DONE EVERY FEW YEARS. HIGH GRADE GASOLINE OR/AND FUEL INJECTION CLEANER DOES NOT HELP. I CALLED THE VW AND THEY REFUSED TO DO ANYTHING ABOUT THIS PROBLEM.
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ENGINE | 7/4/2017 - MEDFORD, MA
I WAS DRIVING AND THE EPC LIGHT CAME ON. AT THE DEALERSHIP I WAS TOLD THE CAR NEEDED A CARBON CLEANING WHICH IS A $900 JOB. BEING THAT MY CAR IS ONLY 5 YEARS OLD AND ONLY HAS 40K MILES I WAS SHOCKED. AFTER DOING RESEARCH AND TALKING TO THE DEALERSHIP I LEARNED THAT ALL 2012 BETTLES WITH THIS DIRECT FUEL INJECTION DESIGN HAVE THIS PROBLEM. IT IS SYSTEMATIC ISSUE WITHIN THE DESIGN OF THE FUEL INJECTION THAT CAUSES THE COILS TO FAIL AND THE CAR TO NEED A $900 CARBON CLEANING DONE EVERY FEW YEARS. HIGH GRADE GASOLINE OR/AND FUEL INJECTION CLEANER DOES NOT HELP. I CALLED THE VW AND THEY REFUSED TO DO ANYTHING ABOUT THIS PROBLEM.
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FUEL/PROPULSION SYSTEM | 11/9/2016 - HOUSTON, TX
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE THE VEHICLE WAS STATIONARY, FUEL LEAKED ONTO THE GROUND. THE VEHICLE WAS DIAGNOSED AS HAVING A LEAKY DETECTION PUMP. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 110,000.
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AIR BAGS | 10/4/2016 - PORT CHARLOTTE, FL
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES WHERE THE AIR BAG SENSOR WAS REPAIRED; HOWEVER, EVERY FEW THOUSAND MILES, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 20,000.
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ENGINE | 7/13/2016 - COOK, MN
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER DUE TO THE CHECK ENGINE LIGHT ILLUMINATING. THE MECHANIC WAS ABLE TO RETRIEVE A FAULT CODE ON THE VEHICLE FOR THE EXHAUST CAMSHAFT. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE EXHAUST CAMSHAFT FRACTURED AND CAUSED A BLOCKAGE OF THE EXHAUST FUEL LEAVING THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE CONTACT STATED THAT THE VEHICLE WAS UNDER WARRANTY WHEN THE CHECK ENGINE LIGHT WARNING ILLUMINATED; HOWEVER, THE DEALER FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
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UNKNOWN OR OTHER | 7/7/2016 - QUEEN CREEK, AZ
VEHICLE DIES WHILE DRIVING. HAS HAPPENED ON COUNTLESS OCCASIONS WHILE DRIVING STRAIGHT, TURNING, STOPPED AT LIGHT, ETC. NO WARNING. ENGINE COMPLETELY SHUTS OFF. MAJOR SAFETY HAZARD AS THIS HAS HAPPENED WHILE TURNING LEFT INTO ONCOMING TRAFFIC AND WHILE TRAVELING DOWN A ROAD AT 50 MPH WITH OTHER VEHICLES DOING THE SAME SPEED BEHIND ME. STARTED ABOUT 1 YEAR AGO AND HAVE BEEN TO THE DEALERSHIP MULTIPLE TIMES TRYING TO FIX. SO FAR THEY HAVE TRIED A COMPUTER RESET AND REPLACING THE CRANKSHAFT SENSOR, NEITHER HAVE WORKED. CAR IS CURRENTLY BACK IN THE DEALERSHIP FOR THE SECOND TIME IN A WEEK FOR THE SAME PROBLEM.
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STEERING: RACK AND PINION: RACK | 3/7/2016 - BLUE POINT, NY
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 26,399. UPDATED 04/29/16
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ELECTRICAL SYSTEM | 9/15/2015 - GREENVILLE, GA
THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. WHILE COMING TO A COMPLETE STOP AND PLACING THE VEHICLE INTO PARK, THE IGNITION AND STEERING WHEEL LOCKED UP. THE CONTACT ALSO STATED THAT IT WAS DIFFICULT TO START THE VEHICLE. THE DEALER DIAGNOSED THAT THE IGNITION AND STEERING TUMBLER LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
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