WAYMO 5TH GENERATION ADS Complaints

Autonomous Vehicle Safety Complaint My family ordered a Waymo from the Phoenix airport. There were five passengers, including two children and two elderly adults, as well as luggage. One passenger sat in the driver’s seat. The vehicle accepted us and began driving without providing any warning that we were violating a passenger or seating policy. Several minutes into the trip, Waymo detected the violation and pulled over in an isolated parking lot with no safe pedestrian access to the airport or another pickup location. We were told to exit and arrange alternate transportation. However, Uber/Lyft/Waymo could not pick us up from that location. Despite approximately 110°F heat, two children, two elderly passengers, and our luggage, Waymo support refused our repeated requests to simply return us to the airport or move us to a safe pickup location because we had violated their policy. I ultimately had to walk to a nearby police station, where a police officer drove me back to the airport to get help. I understand Waymo’s passenger policies, but the vehicle should never have begun the trip if it detected too many passengers or someone in the driver’s seat. More importantly, passengers should never be stranded in an unsafe or inaccessible location because of a policy violation. I am reporting this because I believe Waymo needs safeguards requiring the vehicle to either refuse to begin the trip or, if a violation is discovered after departure, transport passengers to the nearest safe and accessible location. This incident created an unnecessary and potentially dangerous situation for our family.

Child safety at risk I saw a child (estimate 3-5 y/o) sitting in front seat of Waymo vehicle at 2:08pm at Bedford Dr. and Peck Dr. in Beverly Hills, CA. There did not appear to be an adult in the vehicle.

THIS REPORT IS ABOUT A SAFETY ISSUE INVOLVING A WAYMO VEHICLE OPERATING ON SAN THOMAS EXPRESSWAY AND CA HIGHWAY 101. 6/24/2026 ON OR AROUND THIS DATE, THE VEHICLE WAS OBSERVED AT SAN THOMAS EXPRESSWAY IN SANTA CLARA CALIF AND HIGHWAY 101. WAYMO VEHICLE CA PLT # 98720A4 WAS OBSERVED IN THE RIGHT LANE, THAT IS DEDICATED FOR VEHICLES ENTERING THE ONRAMP FOR THE CA 101 SOUTH. WITHOUT WARNING AND WITHOUT A TURN SIGNAL AND CROSSING OVER THE SOLID WHITE LINE, THE WAYMO VEHICLE AGGRESSIVELY ACCELERATED AND MADE AN UNSAFE AND ILLEGAL MERGE INTO THE LEFT LANE BOUND OVER THE OVER-PASS, AND CONTINUED ONTO MONTAGUE EXPRESSWAY. WAYMO VEHICLES ARE UNSAFE AND SHOULD NOT BE ALLOWED ON PUBLIC ROADS, HIGHWAYS AND STREETS. PLEASE INVESTIGATE!!

The reporting citizen was driving legally on [XXX] going forward towards the parking lot next to the round about when an uncrewed, autonomous commercial vehicle operated by Waymo suffered a catastrophic software/hardware failure. The 6,000-pound driverless robot taxi aggressively pursued and chased the citizen’s vehicle in reverse for that full city block despite honking the horn and then holding it down the entire time as the killing 6,000 lbs robot car kept reversing towards the citizens car instead of going forward, forcing the citizen out into a perpendicular intersecting road onto [XXX] The citizen safely evaded a severe collision solely through high-speed defensive driving, reversing, and holding down the horn to warn surrounding motorists of the out-of-control vehicle. The autonomous system failed to stop, recognize the citizen's vehicle, or register the horn. Upon reviewing the internal vehicle data and footage, Waymo’s corporate office confirmed to the citizen on several calls after the [XXX] reporting that this specific vehicle "went rogue." Waymo admitted the failure was severe enough that they immediately pulled the specific vehicle out of operational service. I have several case #s from Waymo of each call admitting fault. These 6000 lbs killing car robots are NOT SAFE and should not be allowed on public roads where real humans are driving! I can’t sleep since [XXX] due to the nightmares of these killing car robots trying to kill me. I must factor in extra time to go anywhere as I cannot have these killing car robots near me and they are everywhere in my area. I visibly shake and sweat involuntarily whenever I see one of these even from very far away or even think about them—which is pretty much always now since [XXX]. Because Waymo deployed a malfunctioning 6,000-pound autonomous vehicle that aggressively chased a resident on public streets, this is an immediate Public Safety Hazard and Reckless Endangerment issue caused by Waymo. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

On [XXX] at approximately [XXX] pm, I was driving in the right-most lane on [XXX]. Traffic in my lane was stopped due to a red light. An autonomous Waymo vehicle was originally stopped at a yield sign on an intersecting side road behind my position. Instead of waiting for a legal gap in the traffic lane, the Waymo vehicle illegally entered the designated bicycle lane to bypass the stopped vehicles. When the traffic light turned green and my lane began to move, the Waymo vehicle abruptly merged into my lane directly from the bike lane (my right-side blind spot). It forced its way in front of my vehicle, requiring me to brake and use my horn to avoid a collision. The autonomous vehicle performed an unpredictable, illegal passing maneuver in a non-vehicle lane (bike lane) and merged from a blind spot, causing a near-miss with a human-driven vehicle that had the right-of-way. I have front and rear dashcam footage capturing the entire incident. Because the raw video files exceed standard upload limits, I have uploaded the unedited footage here for investigators to review and download: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Waymo car who had a passenger in the back of the vehicle, was autonomously driving illegally in the bus lane via Wilshire Blvd. Endangering those around them and the passenger inside.

At approximately [XXX] PT on Saturday, [XXX], my daughter and I were riding as passengers inside the car when the car itself couldn't make the traffic light in time before it turned red and got caught in the intersection of [XXX] and [XXX]. It started backing up into the oncoming traffic going across on [XXX] with the car itself backing up on [XXX], and kept on going backwards to the point that it fully blocked one out of the 2 lanes on [XXX] going towards downtown. This blatantly broke traffic laws, with cars going around us so it wouldn't hit us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was a passenger in a Waymo autonomous vehicle in Orlando, Florida, on June 19, 2026, when a potentially dangerous traffic situation occurred. The vehicle was traveling on a roadway with a speed limit of approximately 45 mph when it suddenly decelerated and continued driving at approximately 10 mph. Other vehicles on the road were traveling at normal traffic speeds, creating a significant speed differential. I was concerned that a vehicle approaching from behind could have rear-ended the Waymo vehicle due to the unexpected and substantial reduction in speed. The vehicle remained at approximately 10 mph for a period of time while surrounding traffic was moving significantly faster. There were no warning messages, alarms, or explanations provided to me before the deceleration. There was no collision, injury, or property damage, but I believe the situation created an unreasonable safety risk. I contacted Waymo support during the incident. I was informed that the vehicle had entered a "restricted zone," but I was not provided with a clear explanation of what that meant or why it required the vehicle to travel at approximately 10 mph on a roadway where traffic was moving much faster. No emergency services responded. There was no collision. However, I am reporting this incident because I believe the vehicle's behavior created a potential traffic hazard and should be reviewed from a safety perspective.

For nearly one hour, this vehicle was blocking traffic and delaying first responders from critical incident calls. Vehicle was immobile and blocking in right lane of major thoroughfare.

At 11:45 AM, a Waymo AV stopped in the middle northbound lane at the Kierland Commons/Scottsdale Quarter signaled pedestrian crosswalk. The stop signal was not on. Pedestrians were standing on the sidewalk waiting for the signal to turn so they could cross Scottsdale Road. I assume the Waymo AV saw the pedestrians standing on the sidewalk and decided to stop. I was directly behind the Waymo AV. Traffic was passing us in both lanes. The Waymo AV remained stopped until the pedestrian signal came on and did not move forward until after the signal turned off. Fortunately, vehicles behind me were paying attention and did not rear-end anybody. The main issue involves a Waymo AV coming to a stop when it sees pedestrians waiting to cross the street, rather than paying attention to the pedestrian signal light, which is a blinking red light over each lane when triggered by a pedestrian that turns solid red, allowing pedestrians to cross the street. I have provided this information to Waymo LLC and they have responded that they are looking into why this Waymo AV stopped when it should not have stopped.