| Complaint | Description |
ELECTRICAL SYSTEM | 5/20/2013 - RAYNHAM, MA
TL - THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE FLOOR MAT BECAME WET. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE CONDENSER BOX TO THE AIR CONDITIONING UNIT WAS CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. KMJ
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SERVICE BRAKES | 5/15/2013 - WILMINGTON, NC
BEFORE I FINALIZED THE PURCHASE OF THE CAR, IT WAS EXAMINED THOROUGHLY BY A MECHANIC. THE 2001 FORD FOCUS' TITLE WAS TRANSFERRED TO ME A WEEK AND A HALF PRIOR TO THE ACCIDENT. ON THE DAY OF THE CRASH, IT WAS A MISTY DAY AND THERE WAS A FAIR AMOUNT OF TRAFFIC. I SLOWED DOWN WHEN I SAW AN ACCIDENT ON THE SIDE OF THE ROAD. WHILE IN THE PROCESS OF COMING TO A STOP, THE BRAKES FAILED AND I CRASHED INTO THE CAR IN FRONT OF ME THAT HAD COME TO A SUDDEN STOP. THERE WOULD HAVE BEEN ENOUGH SPACE FOR ME TO STOP SAFELY, BUT I SLID. THE AIRBAGS DEPLOYED WHEN THE COLLISION OCCURRED, WHICH SMASHED THE WINDSHIELD. SHORTLY AFTERWARD, THE PERSON FROM WHOM I PURCHASED THE VEHICLE HAD MENTIONED SHE HADN'T LIKED THE PERFORMANCE OF THE BRAKES, EVEN WHEN THE CAR WAS NEW.
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ELECTRICAL SYSTEM | 5/8/2013 - SATELLITE BEACH , FL
THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO MOVE THE KEY IN THE IGNITION, BUT THERE WAS NO RESPONSE. THE FAILURE RECURRED FREQUENTLY AND WITHOUT WARNING. THE CONTACT STATED THAT THE BATTERY WAS DRAINED AND HE WOULD OFTEN JUMP START THE VEHICLE, WHICH WOULD TEMPORARILY RESOLVE THE FAILURE. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP FOR DIAGNOSIS BUT WERE THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE. THE BATTERY WAS REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 85,000.
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ENGINE | 5/7/2013 - BELLEVUE, WA
SATURDAY MAY 04/2013 MY CAR KILLED OVER 30 TIMES DRIVING ABOUT 5 MILES. THIS HAPPENED LAST YEAR DOING 60MPH ON THE FREEWAY. IT IS IMPOSSIBLE TO RESTART A MANUAL TRANSMISSION AT THIS SPEED. IN THIS CASE, I DROVE INTO THE SERVICE DEPARTMENT OF FORD OF BELLEVUE AND IT CONTINUED TO KILL WHILE THERE TRYING TO MOVE IT. THE SERVICE PERSON BLEW ME OFF WOULDN'T EVEN TAKE THE TIME CHECK IT OUT OR EVEN LISTEN. AS I WAS DRIVING OUT IT KILLED TOO MANY TIMES TO COUNT. THE SALES MANAGER SAID TO BRING IT IN MONDAY. SUNDAY IT STOPPED KILLING. WHEN I BROUGHT IT IN MONDAY, I ASKED FOR THE SERVICE MANAGER, THE SERVICE EMPLOYEE WENT TO FIND HIM & IT TOOK ABOUT 10 MINUTES, THAT WAS CURIOS AS THE PLACE WAS DESERTED. WHEN THE SERVICE MANAGER ARRIVED, HE REFUSED TO DISCUSS THE MATTER ONLY SAYING WE WERE BUSY. I HAD CONTACTED FORD AS WELL AS THE FRANCHISE HOLDER AUTO NATIONS PREVIOUSLY BUT NOTHING WAS DONE. LAST WEEK I SENT A LETTER TO THE CHIEF ENGINEER AT FORD BUT I SUSPECT NOTHING WILL BE DONE AT THAT LEVEL AGAIN. IN MY RESEARCH I FOUND THE FOLLOWING INFORMATION TODAY THAT WAS POSTED BY ANOTHER INDIVIDUAL " THE VEHICLE IS STALLING AT UNPREDICTABLE TIMES DUE TO FUEL DELIVERY SYSTEM/FUEL PUMP. I AM A ASE CERTIFIED MECHANIC. I TALKED TO FORD, THEN I CALLED THE LOCAL DEALER. THEY TOLD ME, AS THEY HAVE IN THE PAST IT'S A FUEL PUMP ISSUE..." THERE IS MORE TO THIS POSTING BUT THE BOTTOM LINE FORD KNEW OF THIS PROBLEM ALL ALONG AND CHOSE TO IGNORE IT. THIS IS AN ACCIDENT WAITING TO HAPPEN & IT COULD BE A KILLER.
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STRUCTURE: BODY | 4/23/2013 - FAIRFIELD, OH
THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STATED THAT THE LIFTGATE WIRES FAILED. THERE WAS ALSO A CRACK IN THE SEAM OF THE LIFTGATE WINDOW AND RAIN WATER WAS ABLE TO ENTER THE VEIHCLE. THE FAILURE CAUSED THE WIRES TO SHORT AND MELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE WIRING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 128,000.
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ELECTRICAL SYSTEM | 3/9/2013 - CANOGA PARK, CA
THE RIGHT FRONT DOOR LOCK IS JAMMED OR STUCK, I CANNOT OPEN THE DOOR FROM THE INSIDE OR OUTSIDE,THE OTHER 3 DOOR LOCKS WORK FINE.
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LATCHES/LOCKS/LINKAGES | 3/9/2013 - CANOGA PARK, CA
THE RIGHT FRONT DOOR LOCK IS JAMMED OR STUCK, I CANNOT OPEN THE DOOR FROM THE INSIDE OR OUTSIDE,THE OTHER 3 DOOR LOCKS WORK FINE.
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FUEL SYSTEM, GASOLINE | 2/26/2013 - PALMDALE, CA
THE CONTACT OWNS A 2001 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. SHE WAS INFORMED OF A RECALL FOR NHTSA CAMPAIGN NUMBER: 03V482000 ( FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 04/30/13
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AIR BAGS | 2/2/2013 - LANSDALE, PA
STOPPED IN TRAFFIC FOR REDLIGHT, TRAFFIC STARTED TO MOVE CAR IN FRONT OF ME STOPPED AND I REAR ENDED HIM CAUSING AIRBAGS TO DEPLOY AND SMASH WINDSHIELD. WHEN I EXITED THE VEHICLE TO MY SURPRISE THERE WAS NO FRONT END DAMAGE ONLY A SCUFF MARK ON FRONT BUMPER WHERE MY CAR WENT UNDER THE 1991 MERCURY GRAND MARQUIS THAT I HIT. RECEIVED A POWDER BURN TO MY LEFT HAND FROM AIRBAG DEPLOYMENT. CAR THAT I HIT HAD NO DAMAGE. INSURANCE COMPANY THINKS THE VEHICLE WILL HAVE TO BE TOTALED BECAUSE AIR BAGS DEPLOYED. AT HE TIME OF IMPACT I WAS TRAVELING BETWEEN 5 AND 10MPH.
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SERVICE BRAKES | 1/26/2013 - JACKSON, OH
I WAS DRIVING TO WORK AND I TURNED ON MY CRUISE CONTROL, I HAD TO BARELY BRAKE FOR A CAUTION WHEN A CAR WAS COMING IN MY LANE, ONCE I WENT AROUND THEM...I LEFT THE CRUISE CONTROL OFF....BUT THE CAR SPED UP ON ITS OWN...APPROXIMATELY 65-70 MILES AN HOUR. MY BRAKES WERE WORKING JUST FINE. I CALLED MY DAD TO SEE WHAT HE WANTED ME TO DO....I DROVE ON TO WORK (APPROX 20 MORE MILES) AND DIDN'T HAVE MY FOOT ON THE GAS PEDAL THE WHOLE TIME....THE CRUISE WAS OFF...THE PEDAL WAS STUCK AND THE CAR CONTINUED GOING 60 MILES PER HOUR....ONCE I CAME TO MY EXIT, I TOOK IT OUT OF 5TH GEAR (MANUAL TRANSMISSION) AND THE CAR REVVED UP HORRIBLY...I PULLED INTO WORK AND SHUT IT OFF. RESTARTED IT AND IT WAS DOING THE SAME THING. THESE CARS NEED RECALLED!!!!
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