Auto Recalls for Consumers

FORD EXPLORER - 2002 FORD EXPLORER Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 3258 complaints filed for the 2002 FORD EXPLORER

Below is a list of complaints & problems filed against the 2002 FORD EXPLORER. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2002 FORD EXPLORER, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (156) Equipment Adaptive (1) Other (3) Service Brakes Air (8) Tires (36)
Communications (2) Exterior Lighting (16) Parking Brake (17) Service Brakes Electric (3) Unknown Or Other (39)
Electrical System (143) Fuel Propulsion System (16) Power Train (1579) Service Brakes Hydraulic (94) Vehicle Speed Control (155)
Electronic Stability Control (3) Fuel System Gasoline (44) Seat Belts (35) Steering (156) Visibility (132)
Engine (43) Fuel System Other (12) Seats (29) Structure (484) Visibility Wiper (9)
Engine And Engine Cooling (165) Interior Lighting (7) Service Brakes (15) Suspension (461) Wheels (77)
Equipment (27) Latches Locks Linkages (49)

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ComplaintDescription

POWER TRAIN

9/7/2018 - OMAHA, NE
THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE ROLLED FORWARD AFTER IT WAS PARKED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 232,160.

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STRUCTURE: BODY

8/6/2018 - JOPPA, AL
THE REAR WINDOW EXPLODED. IT WAS UNOCCUPIED PARKED IN THE CARPORT.

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STEERING

7/24/2018 - ORLANDO, FL
GEAR SHIFT IN STEERING COLUMN FELL OFF AS I WAS BEGINNING TO DRIVE. THE VEHICLE HAD APPROXIMATELY 95K MILES ON IT.

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SERVICE BRAKES

6/19/2018 - ELLENWOOD, GA
THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DOOR AJAR AND BRAKE WARNING INDICATORS ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE. AN INDEPENDENT MECHANIC WAS NOTIFIED AND DIAGNOSED THAT THE WHEEL BEARINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE WHEEL BEARING FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT NHTSA WAS RESPONSIBLE FOR ALL RECALLS. THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS NOT PROVIDED.

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LATCHES/LOCKS/LINKAGES: DOORS: LATCH

6/19/2018 - ELLENWOOD, GA
THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DOOR AJAR AND BRAKE WARNING INDICATORS ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE. AN INDEPENDENT MECHANIC WAS NOTIFIED AND DIAGNOSED THAT THE WHEEL BEARINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE WHEEL BEARING FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT NHTSA WAS RESPONSIBLE FOR ALL RECALLS. THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS NOT PROVIDED.

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SUSPENSION: FRONT: WHEEL BEARING

6/19/2018 - ELLENWOOD, GA
THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DOOR AJAR AND BRAKE WARNING INDICATORS ILLUMINATED EVEN WHEN THE DOORS WERE CLOSED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE. AN INDEPENDENT MECHANIC WAS NOTIFIED AND DIAGNOSED THAT THE WHEEL BEARINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE WHEEL BEARING FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT NHTSA WAS RESPONSIBLE FOR ALL RECALLS. THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS NOT PROVIDED.

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VEHICLE SPEED CONTROL

5/29/2018 - PORTERVILLE, CA
VEHICLE ACCELERATED TO MAXIMUM RPM'S ON A CITY STREET AND WOULD NOT STOP, EVEN AFTER BRAKE APPLIED. TRIED DOWNSHIFTING, WOULD NOT WORK. RAN THROUGH A RED LIGHT, FORTUNATELY NO ONE WAS IN FRONT OF US OR GOING THE OTHER DIRECTION. HAD TO PUT IT INTO NEUTRAL AND TURN THE KEY OFF TO GET IT TO STOP. MERGED OVER AND PARKED. WHEN RESTARTED, RPM'S STILL AT MAXIMUM UNTIL HOOD WAS OPENED AND THROTTLE CABLE WAS MOVED AROUND. SCARY SITUATION AS WON'T DRIVE IT UNTIL IT IS FIXED. APPOINTMENT SCHEDULED WITH MECHANIC. SHOULD HAVE BEEN A RECALL ON THIS WITH AS MANY COMPLAINTS AS I HAVE READ ABOUT WITH THIS VERY SITUATION. WE COULD HAVE KILLED SOMEONE OR BEEN KILLED.

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STRUCTURE: BODY

4/28/2018 - NOVI, MI
REAR HATCH PANEL APPLIQUE CRACKED FOR NO APPARENT REASON

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SERVICE BRAKES

4/27/2018 - NORTHVILLE, NJ
THE CONTACT OWNED A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO BRAKE, THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN UNKNOWN COLLISION FACILITY AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

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ELECTRICAL SYSTEM

4/4/2018 - SALEM, OR
BLINKERS AND GAUGES WON'T WORK ALSO BRIGHT LIGHTS DO NOT WORK. EVERYTHING ELSE WORKS FINE INCLUDING EMERGENCY FLASHERS. I'VE CHANGED RELAY AND CHECKED FUSES.

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