Auto Recalls for Consumers

FORD EXPLORER - 2002 FORD EXPLORER Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 3202 complaints filed for the 2002 FORD EXPLORER

Below is a list of complaints & problems filed against the 2002 FORD EXPLORER. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2002 FORD EXPLORER, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (151) Equipment Adaptive (1) Other (3) Service Brakes Air (8) Tires (35)
Communications (2) Exterior Lighting (14) Parking Brake (17) Service Brakes Electric (3) Unknown Or Other (40)
Electrical System (133) Fuel Propulsion System (15) Power Train (1563) Service Brakes Hydraulic (94) Vehicle Speed Control (151)
Electronic Stability Control (3) Fuel System Gasoline (44) Seat Belts (33) Steering (152) Visibility (128)
Engine (39) Fuel System Other (12) Seats (27) Structure (476) Visibility Wiper (6)
Engine And Engine Cooling (165) Interior Lighting (7) Service Brakes (11) Suspension (456) Wheels (76)
Equipment (27) Latches Locks Linkages (48)

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ComplaintDescription

SERVICE BRAKES

7/16/2016 - ROCKFEILD, KY
I OWN A 2002 FORD EXPLORER, IT'S OUR DAILY DRIVER EVERYTHING WORKS EXCEPT THE HUBS, THIS TRUCK HAS NEVER BEEN WRECKED, AND WE FIND OURSELVES@ ABOUT EVERY 15,000 TO 20,000 MILES HAVING TO REPLACE THE WHEEL BEARINGS AND HUB ASSEMBLY'S , LAST NIGHT ON THE WAY HOME THE DRIVER SIDE FRONT HUB STARTED SQUEALING AND CAME APART AND WE HAD TO HAVE IT TOWED AGAIN, I HAVE OWNED THIS TRUCK FOR 3 YEARS, I HAVE HAD TO REPLACE THE BEARINGS AND HUBS BRAKES 11 TIMES AND NOW I'M GOING TO HAVE TO DO IT AGAIN, WOW, THESE PARTS ARE REALLY EXPENSIVE TO HAVE NO BETTER QUALITY THAN THAT, EVERYTIME WE GET IT FIXED IT COST AROUND $1400, IT'S A NICE TRUCK, AND EVERYTHING ELSE WORKS GREAT, NO ISSUES, I TRANSPORT MY FAMILY MEMBERS IN THIS VEHICLE, AND I'M GETTING TIRED OF FEARING FOR THEIR LIVES AND MY OWN WHEN THE WHEEL HUBS BREAK AND LEAVE US STRANDED , IT'S OBVIOUSLY TIME FOR A DIFFERENT VEHICLE, AND I JUST THOUGHT ABOUT HOW MANY OTHER PEOPLE DRIVE ONE OF THOSE TRUCKS, AND HOW DANGEROUS THAT COULD HAVE BEEN OUT ON THE INTERSTATE, IT'S A GOOD THING WE WERE DRIVING 30 MPH ON A COUNTRY RD, IF WE HAD BEEN IN TOWN WHEN IT BROKE AGAIN WE I THOUGHT THAT THE LAST TIME THIS HAPPENED TOO, THERE DEFINATLY IS A PROBLEM, WHEN THE GUY AT THE DEALERSHIP SAYS THAT'S A VERY COMMON PROBLEM, BUT UNFORTUNATELY, ALL HE CAN DO IS FIX IT, OR SELL ME SOMETHING ELSE,AND THAT THAT'S THE ISSUE THAT THOSE TRUCKS HAVE AND THAT EVERYDAY SOMEONE IS DROPPING ONE OF TO GET FIXED FOR THE EXACT SAME PROBLEM, ANYWAY I THINK IT'S TIME TO TRY SOMETHING ELSE, BUT THIS PROBLEM NEEDS TO BE ON A RECALL LIST BECAUSE IT'S JUST BAD BUSINESS AND A SAFETY HAZARD, AND IT'S PROBLABY ALREADY GOTTEN PEOPLE AND FAMILIES KILLED, I'M GOING TO FIX THIS THING ONE MORE TIME AND GIVE THE PEOPLE THAT BUY IT THIS WEBSITE INFO, FORD MOTOR COMPANY NEEDS TO FIX THIS EVER OCCURRING PROBLEM.

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STEERING

7/16/2016 - ROCKFEILD, KY
I OWN A 2002 FORD EXPLORER, IT'S OUR DAILY DRIVER EVERYTHING WORKS EXCEPT THE HUBS, THIS TRUCK HAS NEVER BEEN WRECKED, AND WE FIND OURSELVES@ ABOUT EVERY 15,000 TO 20,000 MILES HAVING TO REPLACE THE WHEEL BEARINGS AND HUB ASSEMBLY'S , LAST NIGHT ON THE WAY HOME THE DRIVER SIDE FRONT HUB STARTED SQUEALING AND CAME APART AND WE HAD TO HAVE IT TOWED AGAIN, I HAVE OWNED THIS TRUCK FOR 3 YEARS, I HAVE HAD TO REPLACE THE BEARINGS AND HUBS BRAKES 11 TIMES AND NOW I'M GOING TO HAVE TO DO IT AGAIN, WOW, THESE PARTS ARE REALLY EXPENSIVE TO HAVE NO BETTER QUALITY THAN THAT, EVERYTIME WE GET IT FIXED IT COST AROUND $1400, IT'S A NICE TRUCK, AND EVERYTHING ELSE WORKS GREAT, NO ISSUES, I TRANSPORT MY FAMILY MEMBERS IN THIS VEHICLE, AND I'M GETTING TIRED OF FEARING FOR THEIR LIVES AND MY OWN WHEN THE WHEEL HUBS BREAK AND LEAVE US STRANDED , IT'S OBVIOUSLY TIME FOR A DIFFERENT VEHICLE, AND I JUST THOUGHT ABOUT HOW MANY OTHER PEOPLE DRIVE ONE OF THOSE TRUCKS, AND HOW DANGEROUS THAT COULD HAVE BEEN OUT ON THE INTERSTATE, IT'S A GOOD THING WE WERE DRIVING 30 MPH ON A COUNTRY RD, IF WE HAD BEEN IN TOWN WHEN IT BROKE AGAIN WE I THOUGHT THAT THE LAST TIME THIS HAPPENED TOO, THERE DEFINATLY IS A PROBLEM, WHEN THE GUY AT THE DEALERSHIP SAYS THAT'S A VERY COMMON PROBLEM, BUT UNFORTUNATELY, ALL HE CAN DO IS FIX IT, OR SELL ME SOMETHING ELSE,AND THAT THAT'S THE ISSUE THAT THOSE TRUCKS HAVE AND THAT EVERYDAY SOMEONE IS DROPPING ONE OF TO GET FIXED FOR THE EXACT SAME PROBLEM, ANYWAY I THINK IT'S TIME TO TRY SOMETHING ELSE, BUT THIS PROBLEM NEEDS TO BE ON A RECALL LIST BECAUSE IT'S JUST BAD BUSINESS AND A SAFETY HAZARD, AND IT'S PROBLABY ALREADY GOTTEN PEOPLE AND FAMILIES KILLED, I'M GOING TO FIX THIS THING ONE MORE TIME AND GIVE THE PEOPLE THAT BUY IT THIS WEBSITE INFO, FORD MOTOR COMPANY NEEDS TO FIX THIS EVER OCCURRING PROBLEM.

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SUSPENSION

7/16/2016 - ROCKFEILD, KY
I OWN A 2002 FORD EXPLORER, IT'S OUR DAILY DRIVER EVERYTHING WORKS EXCEPT THE HUBS, THIS TRUCK HAS NEVER BEEN WRECKED, AND WE FIND OURSELVES@ ABOUT EVERY 15,000 TO 20,000 MILES HAVING TO REPLACE THE WHEEL BEARINGS AND HUB ASSEMBLY'S , LAST NIGHT ON THE WAY HOME THE DRIVER SIDE FRONT HUB STARTED SQUEALING AND CAME APART AND WE HAD TO HAVE IT TOWED AGAIN, I HAVE OWNED THIS TRUCK FOR 3 YEARS, I HAVE HAD TO REPLACE THE BEARINGS AND HUBS BRAKES 11 TIMES AND NOW I'M GOING TO HAVE TO DO IT AGAIN, WOW, THESE PARTS ARE REALLY EXPENSIVE TO HAVE NO BETTER QUALITY THAN THAT, EVERYTIME WE GET IT FIXED IT COST AROUND $1400, IT'S A NICE TRUCK, AND EVERYTHING ELSE WORKS GREAT, NO ISSUES, I TRANSPORT MY FAMILY MEMBERS IN THIS VEHICLE, AND I'M GETTING TIRED OF FEARING FOR THEIR LIVES AND MY OWN WHEN THE WHEEL HUBS BREAK AND LEAVE US STRANDED , IT'S OBVIOUSLY TIME FOR A DIFFERENT VEHICLE, AND I JUST THOUGHT ABOUT HOW MANY OTHER PEOPLE DRIVE ONE OF THOSE TRUCKS, AND HOW DANGEROUS THAT COULD HAVE BEEN OUT ON THE INTERSTATE, IT'S A GOOD THING WE WERE DRIVING 30 MPH ON A COUNTRY RD, IF WE HAD BEEN IN TOWN WHEN IT BROKE AGAIN WE I THOUGHT THAT THE LAST TIME THIS HAPPENED TOO, THERE DEFINATLY IS A PROBLEM, WHEN THE GUY AT THE DEALERSHIP SAYS THAT'S A VERY COMMON PROBLEM, BUT UNFORTUNATELY, ALL HE CAN DO IS FIX IT, OR SELL ME SOMETHING ELSE,AND THAT THAT'S THE ISSUE THAT THOSE TRUCKS HAVE AND THAT EVERYDAY SOMEONE IS DROPPING ONE OF TO GET FIXED FOR THE EXACT SAME PROBLEM, ANYWAY I THINK IT'S TIME TO TRY SOMETHING ELSE, BUT THIS PROBLEM NEEDS TO BE ON A RECALL LIST BECAUSE IT'S JUST BAD BUSINESS AND A SAFETY HAZARD, AND IT'S PROBLABY ALREADY GOTTEN PEOPLE AND FAMILIES KILLED, I'M GOING TO FIX THIS THING ONE MORE TIME AND GIVE THE PEOPLE THAT BUY IT THIS WEBSITE INFO, FORD MOTOR COMPANY NEEDS TO FIX THIS EVER OCCURRING PROBLEM.

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UNKNOWN OR OTHER

7/14/2016 - CHICAGO, IL
LIFT GATE WINDOW FELL OFF THE HINGES AS EXPLAINED IN RECALL #04V442000

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AIR BAGS

6/30/2016 - TAMAQUA, PA
DRIVERS SIDE CURTAIN AIR BAG INADVERTENTLY DEPLOYED WHILE VEHICLE WAS IN PARK AFTER THE DRIVER HAD EXITED THE VEHICLE. THE AIRBAG DEPLOYED AND STUCK A CHILD WHICH WAS SEATED IN THE REAR SEAT BEHIND THE DRIVER.

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SUSPENSION: FRONT: WHEEL BEARING

6/20/2016 - RIDGEFIELD, CT
THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS AT A LOCAL DEALER FOR ROUTINE SERVICE, THE FRONT WHEEL BEARINGS AND HUB ASSEMBLIES WERE REPLACED. AFTER THE REPAIRS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. WHILE DRIVING 60 MPH, THE FRONT DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

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UNKNOWN OR OTHER

6/18/2016 - PARKER, KS
BACK GLASS SHATTERED AFTER CLOSING THE HATCH

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POWER TRAIN

6/17/2016 - CLEARWATER, FL
TRANSMISSION DON'T WORK, GEAR SLIP AFTER 10 MINUTES DRIVE THEN STOP WORKING WON'T GO BACK OR FOWARD

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VEHICLE SPEED CONTROL: CRUISE CONTROL

6/14/2016 - BARELETT, TN
THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE WOULD NOT DISENGAGE FROM THE CRUISE CONTROL WHILE DEPRESSING THE BRAKE PEDAL. THE VEHICLE SPONTANEOUSLY ACCELERATED TO 70 MPH, THE EMERGENCY BRAKE DID NOT WORK, AND THE CRUISE CONTROL WAS STILL ACTIVE. THE VEHICLE WAS SHIFTED INTO PARK AND PULLED INTO A PARKING LOT. THE VEHICLE WAS LEFT THERE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

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AIR BAGS

5/29/2016 - PORTLAND, OR
ON MAY 6, 2016 I WAS DRIVING ON INTERSTATE 5 BETWEEN 55-60 MPH IN THE MIDDLE LANE OF HEAVY TRAFFIC WHEN SUDDENLY THERE WAS AN EXPLOSION INSIDE MY CAR. THE RIGHT/LEFT SIDE AIRBAGS DEPLOYED WITHOUT ANY WARNING. I WAS ABLE TO GET TO THE SHOULDER AND CALL AAA. I WAS TOWED TO THE LANDMARK FORD SERVICE CENTER.

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