| Complaint | Description |
OTHER | 4/6/2005 - PORTLAND, TN
ISSUE IS NON SAFETY RELATED. ISSUE WITH KNOWN MANUFACTURERS DEFECT COVERED UNDER WARRANTY THAT CANNOT BE REPAIRED AND WILL NOT BE REPLACED. PURCHASED VEHICLE NEW IN SEPTEMBER OF 2003. DESIRED FEATURE WAS HARD TONNEAU COVER TO KEEP BED DRY AND SECURE. COVER LEAKED. TOOK BACK TO DEALER AFTER APPROXIMATELY A YEAR AND A HALF TO GET REPAIRED AND WAS TOLD THAT "LEAKING" WAS NOT A COVERED ITEM PER FORD WARRANTY GROUP AND THAT IT WAS EXPECTED. TOLD TO RESOLVE WITH CUSTOMER SERVICE IF HAD FURTHER QUESTIONS. CALLED CUSTOMER SERVICE TO CLARIFY WHY THEY DIDN'T CONSIDER LEAKING A COVERED ITEM AND WAS TOLD IT WAS COVERED AND THEY WOULD WORK WITH DEALER TO UNDERSTAND WHY NOT FIXED. GOT CALL BACK NEXT DAY STATING THAT FORD WAS AWARE OF LEAKING ISSUES AND WHILE SHOULD BE A WARRANTY COVERED ITEM, THEY DID NOT KNOW HOW TO FIX OR IF THEY EVER WOULD. WAS TOLD TO CHECK BACK PERIODICALLY TO SEE IF ANY FIX HAD BEEN ISSUED. FORD IS NOT HONORING THEIR STATED WARRANTY. IT HAS BEEN 2 YEARS SINCE MY 2003 WAS PUT ON THE MARKET AND STILL NO FIX FOR THE ISSUE WHICH FORD SAYS THEY HAVE BEEN AWARE OF. MY $600 SPENT ON A TONNEAU COVER TO KEEP THE BED DRY IS WASTED AND FORD IS STILL SELLING THIS TONNEAU COVER TO OTHER CONSUMERS.
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EQUIPMENT | 4/6/2005 - PORTLAND, TN
ISSUE IS NON SAFETY RELATED. ISSUE WITH KNOWN MANUFACTURERS DEFECT COVERED UNDER WARRANTY THAT CANNOT BE REPAIRED AND WILL NOT BE REPLACED. PURCHASED VEHICLE NEW IN SEPTEMBER OF 2003. DESIRED FEATURE WAS HARD TONNEAU COVER TO KEEP BED DRY AND SECURE. COVER LEAKED. TOOK BACK TO DEALER AFTER APPROXIMATELY A YEAR AND A HALF TO GET REPAIRED AND WAS TOLD THAT "LEAKING" WAS NOT A COVERED ITEM PER FORD WARRANTY GROUP AND THAT IT WAS EXPECTED. TOLD TO RESOLVE WITH CUSTOMER SERVICE IF HAD FURTHER QUESTIONS. CALLED CUSTOMER SERVICE TO CLARIFY WHY THEY DIDN'T CONSIDER LEAKING A COVERED ITEM AND WAS TOLD IT WAS COVERED AND THEY WOULD WORK WITH DEALER TO UNDERSTAND WHY NOT FIXED. GOT CALL BACK NEXT DAY STATING THAT FORD WAS AWARE OF LEAKING ISSUES AND WHILE SHOULD BE A WARRANTY COVERED ITEM, THEY DID NOT KNOW HOW TO FIX OR IF THEY EVER WOULD. WAS TOLD TO CHECK BACK PERIODICALLY TO SEE IF ANY FIX HAD BEEN ISSUED. FORD IS NOT HONORING THEIR STATED WARRANTY. IT HAS BEEN 2 YEARS SINCE MY 2003 WAS PUT ON THE MARKET AND STILL NO FIX FOR THE ISSUE WHICH FORD SAYS THEY HAVE BEEN AWARE OF. MY $600 SPENT ON A TONNEAU COVER TO KEEP THE BED DRY IS WASTED AND FORD IS STILL SELLING THIS TONNEAU COVER TO OTHER CONSUMERS.
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TIRES: SIDEWALL | 3/18/2005 - MELBOURNE, FL
WHILE DRIVING 50 MPH DRIVER HEAR A LOUD KNOCKING NOISE COMING FROM THE REAR. SUDDENLY, THE VEHICLE VIBRATED UNCONTROLLABLY. DRIVER PULLED OVER, AND NOTICED THAT THE REAR LEFT TIRE BLEW OUT. DRIVER WILL CONTACT THE DEALER IN THE NEAR FUTURE.
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SERVICE BRAKES, HYDRAULIC: ANTILOCK | 2/8/2005 - BELCAMP, MD
CRUISE CONTROL DOES NOT ENGAGE MOST OF THE TIME. I POWER THE SYSTEM ON, BUT WHEN PRESSING THE SET BUTTON, THE SYSTEM POWER QUICKLY BLINKS ON AND OFF. BRAKE PEDAL IS NOT DEPRESSED, IT OCCURS AT ANY SPEED.
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VEHICLE SPEED CONTROL: CRUISE CONTROL | 2/8/2005 - BELCAMP, MD
CRUISE CONTROL DOES NOT ENGAGE MOST OF THE TIME. I POWER THE SYSTEM ON, BUT WHEN PRESSING THE SET BUTTON, THE SYSTEM POWER QUICKLY BLINKS ON AND OFF. BRAKE PEDAL IS NOT DEPRESSED, IT OCCURS AT ANY SPEED.
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AIR BAGS: SIDE/WINDOW | 10/15/2004 - PORT WASHINGTON, NY
WHILE DRIVING, THE PASSENGER SIDE AND DRIVER SIDE AIR BAGS UNEXPECTEDLY DEPLOYED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER RECEIVED A CALL FROM THE ENGINEERING DEPARTMENT WHO INFORMED THE CONSUMER THE AIR BAG DEPLOYED BECAUSE THE RESTRAINT MODULE HAD RECEIVED A SIGNAL FROM THE CRASH SENSORS INDICATING AN EXCESSIVE LATERAL FORCE THAT EXCEEDED THE THRESHOLD OF ITS DESIGN FOR DEPLOYMENT.
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FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP | 9/28/2004 - ANTELOPE, CA
WHILE DRIVING ON THE FREEWAY VEHICLE DECELERATED 5 MPH BEFORE REGULATING SPEED. AFTER EXITING FREEWAY, VEHICLE DIED AT STOP LIGHT. VEHICLE TOWED TO DEALERSHIP WHERE THEY INFORMED ME THE INERTIA SWITCH, LOCATED UNDER KICK PLATE ON PASSENGER SIDE, WAS DAMAGED AND THUS CUT OFF THE FUEL PUMP. ONCE FIXED, VEHICLE RAN FINE. THIS IS A SAFETY DEVICE IN CASE OF AN ACCIDENT, BUT IT IS LOCATED IN A VERY BAD LOCATION.
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SERVICE BRAKES, HYDRAULIC: ANTILOCK | 9/16/2004 - DENVER, NC
WHILE APPLYING THE BRAKE PEDAL, THE VEHICLE JERKED AND VIBRATED. THE BRAKE PEDAL WENT TO THE FLOOR. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS.
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STRUCTURE: FRAME AND MEMBERS | 8/16/2004 - WALLACE, WV
PROBLEMS WITH TIRES ON 2003 FORD EXPLORER. THERE WAS A VIBRATION IN THE FRONT END, THE TIRE WERE NOTICED WORN ON THE INSIDE, THERE WAS ALSO A PROBLEM WITH THE REAR END WHICH WAS TILTED DUE TO A BENT FRAME, THE REAR END LEAKED AS WELL. THE DEALER CLAIMED THAT THEY COULDN'T FIND ANYTHING WRONG. (THREE SETS OF TIRES IN 20K MILES AND ABOUT TWO WEEKS LATER, THEY HAD TO REPLACED ONE OF THE BACK TIRES AGAIN) THE NOISE AND VIBRATION REMAINED.
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SUSPENSION | 8/16/2004 - WALLACE, WV
PROBLEMS WITH TIRES ON 2003 FORD EXPLORER. THERE WAS A VIBRATION IN THE FRONT END, THE TIRE WERE NOTICED WORN ON THE INSIDE, THERE WAS ALSO A PROBLEM WITH THE REAR END WHICH WAS TILTED DUE TO A BENT FRAME, THE REAR END LEAKED AS WELL. THE DEALER CLAIMED THAT THEY COULDN'T FIND ANYTHING WRONG. (THREE SETS OF TIRES IN 20K MILES AND ABOUT TWO WEEKS LATER, THEY HAD TO REPLACED ONE OF THE BACK TIRES AGAIN) THE NOISE AND VIBRATION REMAINED.
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