| Complaint | Description |
VEHICLE SPEED CONTROL | 12/7/2015 - SAN BERNARDINO, CA
PROBLEM: 2008 CHRYSLER SEBRING ENGINE, TRANSMISSION & ELECTRICAL PROBLEMS. I BEGAN FINANCING IN NOV 2013 FROM TOYOTA OF RIVERSIDE, 1YR AND 3 MONTHS LATER ON FEB 17, 2015 WHILE I WAS EXITING THE FREEWAY, MY ENGINE LIGHT CAME ON, MY CAR COMPLETELY SHUTDOWN, I HAD NO BRAKES, I WAS FEARFUL AND HELD ONTO THE STEERING WHEEL COASTED NEAR AN ARCO STATION. I WAS THANKFUL I DID NOT HIT ANYONE OR HAVE AN ACCIDENT. I CALLED AAA WHO TOWED ME TO TOYOTA OF RIVERSIDE. [XXX] THE SERVICE MANAGER TOLD ME I NEEDED TO REPLACE THE TIMING BELT AND THE ENGINE FOR $1500. IT TOOK ABOUT 3 WEEKS FOR THE ENGINE TO BE REPAIRED, MY CAR WAS RETURNED ON MARCH 12, 2015. HOWEVER, I NOTICED WHEN I RECEIVED MY CAR BACK THE CRUISE CONTROL LEVER NEAR THE STEERING WHEEL WAS HANGING LOOSELY AND WAS NOT ATTACHED. WEEKS, LATER THE ELECTRONIC SPEED CONTROL LIGHT AND THE ENGINE LIGHT CAME ON ALONG WITH PROBLEMS SHIFTING. I SENT PICTURES OF MY ENGINE LIGHT BEING ON FROM MY PHONE TO [XXX] AND [XXX] AND WENT TO SEE [XXX] WHO TOLD ME THE TRANSMISSION NEED REPAIR AND IT WOULD COST $3000 TO $4000." I WENT TO MOSS BROTHERS RIVERSIDE, [XXX] ON 09/17/15 DID A DIAGNOSTIC. HE TOLD ME THERE IS AN AUTO TRANSMISSION SHIFT LEVER RECALL AND A SPRING HOOK RETAINER HE CAN REPLACE FOR FREE. HE ALSO REPLACED A STOP LAMP SWITCH BINDS AND REPROGRAMMED THE PCM FOR $290. I PICKED UP MY CAR ON 9/22/15 IT CONTINUED TO STALL, RETURNED IT TO MOSS BROTHERS [XXX] SAID IT MAY BE A TRANSMISSION PROBLEM BEFORE WE CAN BEGIN WE WILL NEED $1690 UP TO $4480 TO REPAIR IT. IHAD MY CAR TOWED TO MANUEL AUTO CENTER, HE REPLACED MY LEFT TIE RODS FOR $275 IN THE PAST. HE COMPLETED A DIAGNOSTIC, REPLACED SOLENOID PACKAGE FOR $800. HOWEVER, MY DRIVER SIDE WINDOW WOULD NOT ROLL DOWN, ELECTRICAL PROBLEMS AND NEGLIGENCE AT HIS SHOP. HE WAS WILLING TO PAY $275 TO REPAIR. MY CAR IS UNSAFE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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ELECTRONIC STABILITY CONTROL | 12/7/2015 - SAN BERNARDINO, CA
PROBLEM: 2008 CHRYSLER SEBRING ENGINE, TRANSMISSION & ELECTRICAL PROBLEMS. I BEGAN FINANCING IN NOV 2013 FROM TOYOTA OF RIVERSIDE, 1YR AND 3 MONTHS LATER ON FEB 17, 2015 WHILE I WAS EXITING THE FREEWAY, MY ENGINE LIGHT CAME ON, MY CAR COMPLETELY SHUTDOWN, I HAD NO BRAKES, I WAS FEARFUL AND HELD ONTO THE STEERING WHEEL COASTED NEAR AN ARCO STATION. I WAS THANKFUL I DID NOT HIT ANYONE OR HAVE AN ACCIDENT. I CALLED AAA WHO TOWED ME TO TOYOTA OF RIVERSIDE. [XXX] THE SERVICE MANAGER TOLD ME I NEEDED TO REPLACE THE TIMING BELT AND THE ENGINE FOR $1500. IT TOOK ABOUT 3 WEEKS FOR THE ENGINE TO BE REPAIRED, MY CAR WAS RETURNED ON MARCH 12, 2015. HOWEVER, I NOTICED WHEN I RECEIVED MY CAR BACK THE CRUISE CONTROL LEVER NEAR THE STEERING WHEEL WAS HANGING LOOSELY AND WAS NOT ATTACHED. WEEKS, LATER THE ELECTRONIC SPEED CONTROL LIGHT AND THE ENGINE LIGHT CAME ON ALONG WITH PROBLEMS SHIFTING. I SENT PICTURES OF MY ENGINE LIGHT BEING ON FROM MY PHONE TO [XXX] AND [XXX] AND WENT TO SEE [XXX] WHO TOLD ME THE TRANSMISSION NEED REPAIR AND IT WOULD COST $3000 TO $4000." I WENT TO MOSS BROTHERS RIVERSIDE, [XXX] ON 09/17/15 DID A DIAGNOSTIC. HE TOLD ME THERE IS AN AUTO TRANSMISSION SHIFT LEVER RECALL AND A SPRING HOOK RETAINER HE CAN REPLACE FOR FREE. HE ALSO REPLACED A STOP LAMP SWITCH BINDS AND REPROGRAMMED THE PCM FOR $290. I PICKED UP MY CAR ON 9/22/15 IT CONTINUED TO STALL, RETURNED IT TO MOSS BROTHERS [XXX] SAID IT MAY BE A TRANSMISSION PROBLEM BEFORE WE CAN BEGIN WE WILL NEED $1690 UP TO $4480 TO REPAIR IT. IHAD MY CAR TOWED TO MANUEL AUTO CENTER, HE REPLACED MY LEFT TIE RODS FOR $275 IN THE PAST. HE COMPLETED A DIAGNOSTIC, REPLACED SOLENOID PACKAGE FOR $800. HOWEVER, MY DRIVER SIDE WINDOW WOULD NOT ROLL DOWN, ELECTRICAL PROBLEMS AND NEGLIGENCE AT HIS SHOP. HE WAS WILLING TO PAY $275 TO REPAIR. MY CAR IS UNSAFE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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ENGINE | 12/7/2015 - SAN BERNARDINO, CA
PROBLEM: 2008 CHRYSLER SEBRING ENGINE, TRANSMISSION & ELECTRICAL PROBLEMS. I BEGAN FINANCING IN NOV 2013 FROM TOYOTA OF RIVERSIDE, 1YR AND 3 MONTHS LATER ON FEB 17, 2015 WHILE I WAS EXITING THE FREEWAY, MY ENGINE LIGHT CAME ON, MY CAR COMPLETELY SHUTDOWN, I HAD NO BRAKES, I WAS FEARFUL AND HELD ONTO THE STEERING WHEEL COASTED NEAR AN ARCO STATION. I WAS THANKFUL I DID NOT HIT ANYONE OR HAVE AN ACCIDENT. I CALLED AAA WHO TOWED ME TO TOYOTA OF RIVERSIDE. [XXX] THE SERVICE MANAGER TOLD ME I NEEDED TO REPLACE THE TIMING BELT AND THE ENGINE FOR $1500. IT TOOK ABOUT 3 WEEKS FOR THE ENGINE TO BE REPAIRED, MY CAR WAS RETURNED ON MARCH 12, 2015. HOWEVER, I NOTICED WHEN I RECEIVED MY CAR BACK THE CRUISE CONTROL LEVER NEAR THE STEERING WHEEL WAS HANGING LOOSELY AND WAS NOT ATTACHED. WEEKS, LATER THE ELECTRONIC SPEED CONTROL LIGHT AND THE ENGINE LIGHT CAME ON ALONG WITH PROBLEMS SHIFTING. I SENT PICTURES OF MY ENGINE LIGHT BEING ON FROM MY PHONE TO [XXX] AND [XXX] AND WENT TO SEE [XXX] WHO TOLD ME THE TRANSMISSION NEED REPAIR AND IT WOULD COST $3000 TO $4000." I WENT TO MOSS BROTHERS RIVERSIDE, [XXX] ON 09/17/15 DID A DIAGNOSTIC. HE TOLD ME THERE IS AN AUTO TRANSMISSION SHIFT LEVER RECALL AND A SPRING HOOK RETAINER HE CAN REPLACE FOR FREE. HE ALSO REPLACED A STOP LAMP SWITCH BINDS AND REPROGRAMMED THE PCM FOR $290. I PICKED UP MY CAR ON 9/22/15 IT CONTINUED TO STALL, RETURNED IT TO MOSS BROTHERS [XXX] SAID IT MAY BE A TRANSMISSION PROBLEM BEFORE WE CAN BEGIN WE WILL NEED $1690 UP TO $4480 TO REPAIR IT. IHAD MY CAR TOWED TO MANUEL AUTO CENTER, HE REPLACED MY LEFT TIE RODS FOR $275 IN THE PAST. HE COMPLETED A DIAGNOSTIC, REPLACED SOLENOID PACKAGE FOR $800. HOWEVER, MY DRIVER SIDE WINDOW WOULD NOT ROLL DOWN, ELECTRICAL PROBLEMS AND NEGLIGENCE AT HIS SHOP. HE WAS WILLING TO PAY $275 TO REPAIR. MY CAR IS UNSAFE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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AIR BAGS | 12/1/2015 - WASHINGTON, DC
THE CONTACT OWNS A 2008 CHRYSLER SEBRING. ONCE THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO TIMES AFTERWARDS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 04/19/16; UPDATED 4/30/18
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VEHICLE SPEED CONTROL | 11/20/2015 - LAKE MARY, FL
THE CONTACT OWNS A 2008 CHRYSLER SEBRING. WHILE STOPPED AT A RED LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V152000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,847.
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ENGINE | 11/20/2015 - NEWPORT NEWS, VA
THE CONTACT THE OWNS A 2008 CHRYSLER SEBRING. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND RESUME NORMAL FUNCTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 99,000.
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VEHICLE SPEED CONTROL | 10/18/2015 - BUDD LAKE, NJ
AS I WAS DRIVING 70 MPH ON THE HIGHWAY, THE THROTTLE CONTROL WARNING LIGHT CAME AND THE CAR BEGIN TO LOSS POWER AND HESITATE. I PULLED OFF THE ROAD AND IT BEGAN TO STALL AND JUMP. THE CAR WAS LOSING POWER AND I COULD NOT GO PAST 45 MPH. ANOTHER PROBLEM I AM HAVING IS THE INSTRUMENT PANEL LIGHT WENT OFF AND I CANNOT SEE THE GAS GAUGE, SPEEDOMETER, ETC. THE VEHICLE IS CURRENTLY SITTING IN THE PARKING LOT UNTIL I CAN GET IT TOWED TO BE CHECKED AND/OR FIXED. IT CURRENTLY RUNS, BUT I AM AFRAID TO DRIVE IT.
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ELECTRONIC STABILITY CONTROL | 10/18/2015 - BUDD LAKE, NJ
AS I WAS DRIVING 70 MPH ON THE HIGHWAY, THE THROTTLE CONTROL WARNING LIGHT CAME AND THE CAR BEGIN TO LOSS POWER AND HESITATE. I PULLED OFF THE ROAD AND IT BEGAN TO STALL AND JUMP. THE CAR WAS LOSING POWER AND I COULD NOT GO PAST 45 MPH. ANOTHER PROBLEM I AM HAVING IS THE INSTRUMENT PANEL LIGHT WENT OFF AND I CANNOT SEE THE GAS GAUGE, SPEEDOMETER, ETC. THE VEHICLE IS CURRENTLY SITTING IN THE PARKING LOT UNTIL I CAN GET IT TOWED TO BE CHECKED AND/OR FIXED. IT CURRENTLY RUNS, BUT I AM AFRAID TO DRIVE IT.
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FUEL/PROPULSION SYSTEM | 10/16/2015 - HOLDEN, MA
DRIVING DOWN A SLIGHT HILL AT 35MPH USING NO THROTTLE, THE CAR STALLED. NO LIGHTS, NO ALARMS. REALIZED IT STALLED WHEN I HAD NO POWER STEERING FOR CORNER. NO POWER STEERING. NO POWER BRAKES. MUSCLED CAR TO STOP SAFELY, BUT IF MY 16YO DAUGHTER HAD BEEN DRIVING.... VERY SCARY. CAR HAS STALLED ONCE WHILE IDLING AT A STOP AND STUTTERED LIKE IT WAS GOING TO STALL AT A RED LIGHT TWICE SINCE THE INITIAL STALLING INCIDENT.
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ENGINE | 10/16/2015 - HOLDEN, MA
DRIVING DOWN A SLIGHT HILL AT 35MPH USING NO THROTTLE, THE CAR STALLED. NO LIGHTS, NO ALARMS. REALIZED IT STALLED WHEN I HAD NO POWER STEERING FOR CORNER. NO POWER STEERING. NO POWER BRAKES. MUSCLED CAR TO STOP SAFELY, BUT IF MY 16YO DAUGHTER HAD BEEN DRIVING.... VERY SCARY. CAR HAS STALLED ONCE WHILE IDLING AT A STOP AND STUTTERED LIKE IT WAS GOING TO STALL AT A RED LIGHT TWICE SINCE THE INITIAL STALLING INCIDENT.
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