Auto Recalls for Consumers

LEXUS IS 250 - 2009 LEXUS IS 250 Problems & Complaints

 
Auto Recalls For Consumers
by Toyota Motor Corporation

There are 37 complaints filed for the 2009 LEXUS IS 250

Below is a list of complaints & problems filed against the 2009 LEXUS IS 250. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2009 LEXUS IS 250, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (20) Exterior Lighting (1) Power Train (1) Structure (5) Vehicle Speed Control (1)
Electrical System (2) Fuel Propulsion System (2) Seat Belts (1) Traction Control System (1) Visibility (2)
Engine (1) Fuel System Gasoline (1) Service Brakes Hydraulic (1) Unknown Or Other (6) Visibility Wiper (4)

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ComplaintDescription

VISIBILITY/WIPER

7/6/2019 - LARGO, FL
DASHBOARD IS MELTING AND STICKY. CAUSING A RIDICULOUS GLARE FROM SUNLIGHT AND HEADLIGHTS. CONTACTED LEXUS DEALERSHIP; THEY STATED THERE IS A RECALL FOR THIS BUT THEY COULDN+T HELP ME I WOULD NEED TO CALL LEXUS THEMSELVES. CALLED LEXUS PROVIDED MY VIN AND OTHER INFORMATION. THEY TOLD ME MY VIN WAS NOT PART OF THE RECALL AND I WOULD BE RESPONSIBLE FOR ALL REPAIRS MYSELF.

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UNKNOWN OR OTHER

4/2/2019 - HOLIDAY, FL
MY DASHBOARD IS MELTED AND STICKY. CAN BE A SAFETY HAZARD FOR GLARE ON THE ROAD.

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UNKNOWN OR OTHER

1/28/2019 - STATESVILLE, NC
DASH MATERIAL IS DECOMPOSING, CREATING A LARGE SPOT OF GLARE ONTO WINDSHIELD. LEXUS IS WELL AWARE OF THIS FROM THOUSANDS OF COMPLAINTS, AND IN 2011 UPDATED WARRANTY FOR SOME VEHICLES.HOWEVER THEY HAVE TOLD ME THAT VEHICLE IS NOT COVERED AND ARE BEING SUED BUY MANY FOR THIS SAME COMPLAINT. JUST ADDING MY CAR TO LIST I HAVE SEEN THAT YOU ALREADY HAVE. THIS MAKES IT UNSAFE TO DRIVE INTHE SUNLIGHT!!

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POWER TRAIN

10/15/2018 - SAN JOSE, CA
THE CONTACT OWNS A 2009 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND TRACTION CONTROL INDICATORS ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.

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ENGINE

10/15/2018 - SAN JOSE, CA
THE CONTACT OWNS A 2009 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND TRACTION CONTROL INDICATORS ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.

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TRACTION CONTROL SYSTEM

10/15/2018 - SAN JOSE, CA
THE CONTACT OWNS A 2009 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND TRACTION CONTROL INDICATORS ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.

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VISIBILITY/WIPER

9/29/2018 - ROWLAND HEIGHTS, CA
THE LEFT AND RIGHT SIDE MIRRORS HAVE BECOME LOOSE AND FREELY MOVE FORWARD AND BACKWARD. I HAVE TO USE HEAVY DUTY CLOTH TAPE TO PERMANENTLY SECURE THEM IN THE REAR FACING ORIENTATION. I FOUND A YOUTUBE VIDEO WHICH DISCLOSES THE MECHANICAL DEFECT THAT NEEDS TO BE CORRECTED. THIS IS A SAFETY HAZARD IF THE MIRRORS WERE NOT HELD STEADY IN THE REAR FACING ORIENTATION AND THIS MECHANICAL DEFECT SHOULD NOT OCCUR.

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STRUCTURE: BODY

6/22/2018 - CLEAR WATER, FL
THE CONTACT OWNS A 2009 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS PRODUCING A VERY STICKY SUBSTANCE. THE CONTACT STATED THAT THE SUBSTANCE WAS LIKE GLUE AND COVERED THE ENTIRE DASHBOARD. THE CONTACT ALSO MENTIONED THAT THE GLUE LIKE SUBSTANCE WAS DIFFICULT TO REMOVE FROM CLOTHING. THE FAILURE WAS ALSO NOTICED ON THE SIDE PANEL. THE CONTACT REFERENCED A RECALL FOR THIS FAILURE AND STATED THAT SHE HAD BEEN PLACED ON A WAITING LIST SINCE 2015; HOWEVER, A RECALL WAS NOT LOCATED FOR THIS VEHICLE. THE VEHICLE WAS TAKEN TO JM LEXUS (5350 W SAMPLE RD, MARGATE, FL 33073, (954) 972-2200), BUT THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

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UNKNOWN OR OTHER

5/1/2018 - ARLINGTON, TX
MELTING DASHBOARD CAUSING A GLARE WHILE DRIVING WHERE YOU CAN'T REALLY SEE WHERE YOU ARE GOING PROPERLY.

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AIR BAGS

3/23/2018 - HOUSTON, TX
THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NORTH SIDE LEXUS (17925 NORTH FWY., HOUSTON, TX 77090). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 16V340000 (AIR BAGS), AND 13V030000 (VISIBILITY/WIPER). THE TECHNICIAN INFORMED THE CONTACT THAT THE PART THAT WAS NEEDED WAS A FUEL PRESSURE SENSOR; HOWEVER, IT WAS NOT INCLUDED IN THE NHTSA CAMPAIGN UMBER: 14V647000 FUEL SYSTEM, GASOLINE) RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE REMAINED AT THE DEALER AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.

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