Auto Recalls for Consumers

VOLKSWAGEN ROUTAN - 2009 VOLKSWAGEN ROUTAN Problems & Complaints

 
Auto Recalls For Consumers
by VOLKSWAGEN

There are 177 complaints filed for the 2009 VOLKSWAGEN ROUTAN

Below is a list of complaints & problems filed against the 2009 VOLKSWAGEN ROUTAN. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2009 VOLKSWAGEN ROUTAN, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (1) Exterior Lighting (2) Power Train (10) Service Brakes Hydraulic (15) Traction Control System (1)
Electrical System (80) Fuel Propulsion System (2) Seat Belts (1) Steering (20) Unknown Or Other (5)
Electronic Stability Control (5) Fuel System Gasoline (1) Seats (5) Structure (15) Vehicle Speed Control (3)
Engine (45) Interior Lighting (1) Service Brakes (24) Suspension (2) Visibility (2)
Engine And Engine Cooling (5) Latches Locks Linkages (5) Service Brakes Air (1) Tires (6) Wheels (12)
Equipment (1) Parking Brake (1) Service Brakes Electric (2)

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ComplaintDescription

POWER TRAIN

5/19/2015 - GILBERT, AZ
THE FIRST INCIDENT WITH A "CLUNKING" NOISE OF THE TRANSMISSION BEGAN ON 7/10/2014 AT 51,496 MILES. WHEN SHIFTING FROM REVERSE TO DRIVE CAR MAKES A "CLUNKING" NOISE AND JERKS THE CAR FORWARD. IT WAS NOTED BY DEALERSHIP AFTER A TEST DRIVE NO FAULTS FOUND. ON 3/19/15 AT 58,611 MILES CAR RETURNED TO DEALERSHIP. SAME CLUNKING AND GRINDING NOISES. FAULTS: P0868, P1790 & P0944. PRESSURE READINGS TO LOW IN TCM CONTROL WIRES. TRANSMISSION TO BE REPLACED PER DEALERSHIP. FINDINGS: UNDER DRIVE CLUTCHES WORN OUT, SUNGEARS AND ASSEMBLY DAMAGED WITH METAL METAL FRAGMENTS. ON 4/30/2015 AND 59,215 MILES, CAR RETURNED TO DEALERSHIP FOR SAME GRINDING AND CLUNKING NOISES. DEALERSHIP PERFORMED ANOTHER "QUICK LEARN TEST." AS OF 5/19/2015 AND 60,001 MILES, TRANSMISSION IS STILL GRINDING AND CLUNKING ON OCCASION DURING ACCELERATION AND/OR TRANSMISSION SHIFT FROM REVERSE TO DRIVE. THE VEHICLE ALSO RANDOMLY "STALLS" WHILE AT STOPLIGHTS/STOP-SIGNS WITH NO NORMAL FREQUENCY. EVEN WITH A NEW TRANSMISSION, SAME ISSUES ARE STILL SURROUNDING THIS CAR. THANKS.

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ENGINE

5/19/2015 - GILBERT, AZ
THE FIRST INCIDENT WITH A "CLUNKING" NOISE OF THE TRANSMISSION BEGAN ON 7/10/2014 AT 51,496 MILES. WHEN SHIFTING FROM REVERSE TO DRIVE CAR MAKES A "CLUNKING" NOISE AND JERKS THE CAR FORWARD. IT WAS NOTED BY DEALERSHIP AFTER A TEST DRIVE NO FAULTS FOUND. ON 3/19/15 AT 58,611 MILES CAR RETURNED TO DEALERSHIP. SAME CLUNKING AND GRINDING NOISES. FAULTS: P0868, P1790 & P0944. PRESSURE READINGS TO LOW IN TCM CONTROL WIRES. TRANSMISSION TO BE REPLACED PER DEALERSHIP. FINDINGS: UNDER DRIVE CLUTCHES WORN OUT, SUNGEARS AND ASSEMBLY DAMAGED WITH METAL METAL FRAGMENTS. ON 4/30/2015 AND 59,215 MILES, CAR RETURNED TO DEALERSHIP FOR SAME GRINDING AND CLUNKING NOISES. DEALERSHIP PERFORMED ANOTHER "QUICK LEARN TEST." AS OF 5/19/2015 AND 60,001 MILES, TRANSMISSION IS STILL GRINDING AND CLUNKING ON OCCASION DURING ACCELERATION AND/OR TRANSMISSION SHIFT FROM REVERSE TO DRIVE. THE VEHICLE ALSO RANDOMLY "STALLS" WHILE AT STOPLIGHTS/STOP-SIGNS WITH NO NORMAL FREQUENCY. EVEN WITH A NEW TRANSMISSION, SAME ISSUES ARE STILL SURROUNDING THIS CAR. THANKS.

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ELECTRICAL SYSTEM

5/6/2015 - SAN ANTONIO, TX
2009 VOLKSWAGEN ROUTAN. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL. THE CONSUMER STATED ON SEVERAL OCCASIONS, THE KEY WOULD NOT COME OUT OF THE IGNITION. THE RECALL LETTER STATED THE PARTS WERE NOT AVAILABLE.

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ENGINE

4/22/2015 - ROCHESTER, MN
I WENT TO PASS A VEHICLE AT 65MPH AND THE ACCELERATOR PEDAL DID NOT RELEASE, THE VAN HIT 80-MPH BEFORE I POPPED IT IN NEUTRAL AND THEN BACK INTO DRIVE TO CORRECT THE ISSUE. HITTING THE BRAKES HAD NO EFFECT ON THE UNINTENDED ACCELERATION. THIS VEHICLE IS MECHANICALLY IDENTICAL TO CHRYSLER TOWN & COUNTRY AND DADGE GRAND CARAVAN, SEE OTHER IDENTICAL COMPLAINTS HERE: HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/14835/DODGE/VOYAGER/DODGE-GRAND-CARAVAN-SUDDEN-ACCELERATION?

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VEHICLE SPEED CONTROL

4/22/2015 - ROCHESTER, MN
I WENT TO PASS A VEHICLE AT 65MPH AND THE ACCELERATOR PEDAL DID NOT RELEASE, THE VAN HIT 80-MPH BEFORE I POPPED IT IN NEUTRAL AND THEN BACK INTO DRIVE TO CORRECT THE ISSUE. HITTING THE BRAKES HAD NO EFFECT ON THE UNINTENDED ACCELERATION. THIS VEHICLE IS MECHANICALLY IDENTICAL TO CHRYSLER TOWN & COUNTRY AND DADGE GRAND CARAVAN, SEE OTHER IDENTICAL COMPLAINTS HERE: HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/14835/DODGE/VOYAGER/DODGE-GRAND-CARAVAN-SUDDEN-ACCELERATION?

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POWER TRAIN

4/22/2015 - ROCHESTER, MN
I WENT TO PASS A VEHICLE AT 65MPH AND THE ACCELERATOR PEDAL DID NOT RELEASE, THE VAN HIT 80-MPH BEFORE I POPPED IT IN NEUTRAL AND THEN BACK INTO DRIVE TO CORRECT THE ISSUE. HITTING THE BRAKES HAD NO EFFECT ON THE UNINTENDED ACCELERATION. THIS VEHICLE IS MECHANICALLY IDENTICAL TO CHRYSLER TOWN & COUNTRY AND DADGE GRAND CARAVAN, SEE OTHER IDENTICAL COMPLAINTS HERE: HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/14835/DODGE/VOYAGER/DODGE-GRAND-CARAVAN-SUDDEN-ACCELERATION?

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ELECTRICAL SYSTEM

4/21/2015 - MARYVILLE, IL
THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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STEERING

4/20/2015 - KLAMATH FALLS, OR
MY WIFE WAS DRIVING OUR VAN WHEN SHE PULLED OUT ONTO THE MAIN ROAD FROM OUR DRIVEWAY WHEN THE VEHICLE LOST ALL POWER, INCLUDING POWER STEERING AND BRAKES. FORTUNATELY THERE WAS NO ACCIDENT BUT SHE DID HAVE TO STOP THE VEHICLE AND CYCLE THE KEYSWITCH TO RESTART THE VEHICLE. I HAVE CONTACTED THE CLOSEST DEALER TO HAVE THIS KNOWN RECALL FIXED ON OUR VAN ONLY TO BE TOLD THEY HAVE TO WITNESS THIS EVENT HAPPENING. THOUGH THIS HAS HAPPENED 3 TIMES SINCE WE BOUGHT THE CAR USED 3 MONTHS AGO IT IS A VERY INTERMITTENT ISSUE. THE DEALER IS ABOUT AN HOUR AND A HALF FROM OUR HOUSE WHICH MAKES IT A 3 HOUR ROUND TRIP AND A DAY OFF FROM WORK. I DON'T MIND TAKING A COUPLE OF DAYS OFF TO GET THIS PROBLEMS SOLVED BUT THE SERVICE MANAGER TOLD ME SOME OF THESE VANS HAVE NOT BEEN REPAIRED FOR 4 MONTHS BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. WHATEVER HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT? NEEDLESS TO SAY THIS IS A SAFETY ISSUE AND A HUGE LIABILITY. I DID CONTACT VOLKSWAGEN CUSTOMER CARE AND THEY TOLD ME THE DEALER SHOULD REPLACE THE PART AND IT DOES NOT HAVE TO BE WITNESSED BY THEIR PERSONNEL. WITH THAT INFORMATION IN AN E-MAIL I ONCE AGAIN CONTACTED THE DEALER AND THEY BASICALLY TOLD ME VW CUSTOMER CARE WAS WRONG AND THEY WOULD HAVE TO DUPLICATE THE PROBLEM IN THEIR SHOP. I AM VERY FRUSTRATED WITH THIS WHOLE PROCESS. IT IS A KNOWN PROBLEM...SHOULDN'T THEY FIX IT BEFORE HARM OR EVEN DEATH COMES TO MY LOVED ONES? THE DEALER IS LITHIA VW (PHONE (541) 774-7500) IN MEDFORD ,OREGON AND THE SERVICE PERSONNEL I TALKED WITH WAS NAMED ZACH. I DO HAVE THE E-MAIL FROM VW CUSTOMER CARE AND THAT CAME FROM A REPRESENTATIVE NAMED JUSTIN. I WOULD APPRECIATE ANY HELP IN THIS MATTER. THANK YOU!

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ELECTRICAL SYSTEM

4/20/2015 - KLAMATH FALLS, OR
MY WIFE WAS DRIVING OUR VAN WHEN SHE PULLED OUT ONTO THE MAIN ROAD FROM OUR DRIVEWAY WHEN THE VEHICLE LOST ALL POWER, INCLUDING POWER STEERING AND BRAKES. FORTUNATELY THERE WAS NO ACCIDENT BUT SHE DID HAVE TO STOP THE VEHICLE AND CYCLE THE KEYSWITCH TO RESTART THE VEHICLE. I HAVE CONTACTED THE CLOSEST DEALER TO HAVE THIS KNOWN RECALL FIXED ON OUR VAN ONLY TO BE TOLD THEY HAVE TO WITNESS THIS EVENT HAPPENING. THOUGH THIS HAS HAPPENED 3 TIMES SINCE WE BOUGHT THE CAR USED 3 MONTHS AGO IT IS A VERY INTERMITTENT ISSUE. THE DEALER IS ABOUT AN HOUR AND A HALF FROM OUR HOUSE WHICH MAKES IT A 3 HOUR ROUND TRIP AND A DAY OFF FROM WORK. I DON'T MIND TAKING A COUPLE OF DAYS OFF TO GET THIS PROBLEMS SOLVED BUT THE SERVICE MANAGER TOLD ME SOME OF THESE VANS HAVE NOT BEEN REPAIRED FOR 4 MONTHS BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. WHATEVER HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT? NEEDLESS TO SAY THIS IS A SAFETY ISSUE AND A HUGE LIABILITY. I DID CONTACT VOLKSWAGEN CUSTOMER CARE AND THEY TOLD ME THE DEALER SHOULD REPLACE THE PART AND IT DOES NOT HAVE TO BE WITNESSED BY THEIR PERSONNEL. WITH THAT INFORMATION IN AN E-MAIL I ONCE AGAIN CONTACTED THE DEALER AND THEY BASICALLY TOLD ME VW CUSTOMER CARE WAS WRONG AND THEY WOULD HAVE TO DUPLICATE THE PROBLEM IN THEIR SHOP. I AM VERY FRUSTRATED WITH THIS WHOLE PROCESS. IT IS A KNOWN PROBLEM...SHOULDN'T THEY FIX IT BEFORE HARM OR EVEN DEATH COMES TO MY LOVED ONES? THE DEALER IS LITHIA VW (PHONE (541) 774-7500) IN MEDFORD ,OREGON AND THE SERVICE PERSONNEL I TALKED WITH WAS NAMED ZACH. I DO HAVE THE E-MAIL FROM VW CUSTOMER CARE AND THAT CAME FROM A REPRESENTATIVE NAMED JUSTIN. I WOULD APPRECIATE ANY HELP IN THIS MATTER. THANK YOU!

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SERVICE BRAKES

4/20/2015 - KLAMATH FALLS, OR
MY WIFE WAS DRIVING OUR VAN WHEN SHE PULLED OUT ONTO THE MAIN ROAD FROM OUR DRIVEWAY WHEN THE VEHICLE LOST ALL POWER, INCLUDING POWER STEERING AND BRAKES. FORTUNATELY THERE WAS NO ACCIDENT BUT SHE DID HAVE TO STOP THE VEHICLE AND CYCLE THE KEYSWITCH TO RESTART THE VEHICLE. I HAVE CONTACTED THE CLOSEST DEALER TO HAVE THIS KNOWN RECALL FIXED ON OUR VAN ONLY TO BE TOLD THEY HAVE TO WITNESS THIS EVENT HAPPENING. THOUGH THIS HAS HAPPENED 3 TIMES SINCE WE BOUGHT THE CAR USED 3 MONTHS AGO IT IS A VERY INTERMITTENT ISSUE. THE DEALER IS ABOUT AN HOUR AND A HALF FROM OUR HOUSE WHICH MAKES IT A 3 HOUR ROUND TRIP AND A DAY OFF FROM WORK. I DON'T MIND TAKING A COUPLE OF DAYS OFF TO GET THIS PROBLEMS SOLVED BUT THE SERVICE MANAGER TOLD ME SOME OF THESE VANS HAVE NOT BEEN REPAIRED FOR 4 MONTHS BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. WHATEVER HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT? NEEDLESS TO SAY THIS IS A SAFETY ISSUE AND A HUGE LIABILITY. I DID CONTACT VOLKSWAGEN CUSTOMER CARE AND THEY TOLD ME THE DEALER SHOULD REPLACE THE PART AND IT DOES NOT HAVE TO BE WITNESSED BY THEIR PERSONNEL. WITH THAT INFORMATION IN AN E-MAIL I ONCE AGAIN CONTACTED THE DEALER AND THEY BASICALLY TOLD ME VW CUSTOMER CARE WAS WRONG AND THEY WOULD HAVE TO DUPLICATE THE PROBLEM IN THEIR SHOP. I AM VERY FRUSTRATED WITH THIS WHOLE PROCESS. IT IS A KNOWN PROBLEM...SHOULDN'T THEY FIX IT BEFORE HARM OR EVEN DEATH COMES TO MY LOVED ONES? THE DEALER IS LITHIA VW (PHONE (541) 774-7500) IN MEDFORD ,OREGON AND THE SERVICE PERSONNEL I TALKED WITH WAS NAMED ZACH. I DO HAVE THE E-MAIL FROM VW CUSTOMER CARE AND THAT CAME FROM A REPRESENTATIVE NAMED JUSTIN. I WOULD APPRECIATE ANY HELP IN THIS MATTER. THANK YOU!

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