Auto Recalls for Consumers

VOLKSWAGEN ROUTAN - 2009 VOLKSWAGEN ROUTAN Problems & Complaints

 
Auto Recalls For Consumers
by VOLKSWAGEN

There are 180 complaints filed for the 2009 VOLKSWAGEN ROUTAN

Below is a list of complaints & problems filed against the 2009 VOLKSWAGEN ROUTAN. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2009 VOLKSWAGEN ROUTAN, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (1) Exterior Lighting (2) Power Train (10) Service Brakes Hydraulic (15) Traction Control System (1)
Electrical System (81) Fuel Propulsion System (2) Seat Belts (1) Steering (21) Unknown Or Other (6)
Electronic Stability Control (5) Fuel System Gasoline (1) Seats (5) Structure (15) Vehicle Speed Control (3)
Engine (46) Interior Lighting (1) Service Brakes (25) Suspension (2) Visibility (2)
Engine And Engine Cooling (5) Latches Locks Linkages (5) Service Brakes Air (1) Tires (7) Wheels (12)
Equipment (1) Parking Brake (1) Service Brakes Electric (2)

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ComplaintDescription

ELECTRICAL SYSTEM

6/9/2015 - POLAND, OH
THE ELECTRONIC DRIVER SIDE PASSENGER DOOR WILL NOT LATCH OPEN. THE DOOR WILL POWER OPEN THEN SLIDE BACK SHUT HITTING WHOEVER OR WHATEVER IS IN THE WAY. THIS IS AN INTERMITTENT PROBLEM. THE VAN WAS CHECKED BY OUR LOCAL DEALER SEVERAL TIMES OVER SEVERAL YEARS. THIS IS STILL AN ISSUE. THIS HAS LED TO MYSELF AND CHILDREN BEING HIT BY THE DOOR LEAVING BRUISES. IT ALMOST SMASHED MY 2 YEAR OLD DAYCARE CHILD'S LEG IN THE DOOR BUT I INTERVENED STOPPING THE DOOR PRIOR TO IT HITTING HER. I HAVE LOOKED ON THE INTERNET AND FOUND SEVERAL OTHER COMPLAINTS ALSO WITH NO REMEDY FROM VW.

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UNKNOWN OR OTHER

6/9/2015 - POLAND, OH
THE ELECTRONIC DRIVER SIDE PASSENGER DOOR WILL NOT LATCH OPEN. THE DOOR WILL POWER OPEN THEN SLIDE BACK SHUT HITTING WHOEVER OR WHATEVER IS IN THE WAY. THIS IS AN INTERMITTENT PROBLEM. THE VAN WAS CHECKED BY OUR LOCAL DEALER SEVERAL TIMES OVER SEVERAL YEARS. THIS IS STILL AN ISSUE. THIS HAS LED TO MYSELF AND CHILDREN BEING HIT BY THE DOOR LEAVING BRUISES. IT ALMOST SMASHED MY 2 YEAR OLD DAYCARE CHILD'S LEG IN THE DOOR BUT I INTERVENED STOPPING THE DOOR PRIOR TO IT HITTING HER. I HAVE LOOKED ON THE INTERNET AND FOUND SEVERAL OTHER COMPLAINTS ALSO WITH NO REMEDY FROM VW.

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SERVICE BRAKES

6/1/2015 - BERLIN, NH
I BOUGHT THIS ROUTAN APROX 8 MONTHS AGO,NOTHING BUT PROBLEMS,IT HAS SHUT DOWN IN CITY TRAFFIC AND HIGHWAY SPEEDS,I AM AWARE OF RECALL #28H1 FROM VW THAT 2 VW DEALERSHIPS DENY EVEN EXIST.THE DEALER I BOUGHT THIS FROM TEST AND DIAGNOSED IT AS A DEFECTIVE WINS MODULE { IGNITION SWITCH } AND CONTACTED A VW DEALERSHIP IN BARRE VERMONT AND SAID THEY WOULD ORDER A MODULE AND SCHEDULED A DATE TO INSTALL IT,A COUPLE OF DAYS BEFORE APPOINTMENT I MYSELF DECIDE TO BRING IN MYSELF AND CALLED TO VERIFY THE DATE AND TIME,THERE SERVICE DEPARTMENT ASKED ME FOR A RECALL NUMBER OF WHICH AT THE TIME I DID NOT HAVE BECAUSE MY SERVICE MANAGER WHERE I BOUGHT IT FROM SET THIS UP.AFTER TRACKING DOWN THE CORRECT SERVICE REP AT WALKER VW IN BARRE VERMONT SHE INFORMED ME THEY DID NOT ORDER THE PART AND THERE IS NO WINS MODULES AVAILABLE YET 06/01/15 EVEN THOUGH THIS RECALL WAS DATED IN MARCH OF 2014 ,STILL NO FIX WHATS UP WITH THAT ? I GUESS OUR LIVES AND THE LIVES OF OUR LOVED ONES DO NOT MATTER IT IS TIME FOR SOMEONE OR THE NHTSA TO IMPOSE SOME SERIOUS PREASURE ON VOLKSWAGON AND DEMAND THAT OUR VEHICLES BE REPAIRED CORRECTLY THEY SHOULD BE BROUGHT UP ON CHARGES FOR DECEIVEING THE PUBLIC.EVEN MY OWN DEALERSHIP HAS NOT BEEN TELLING ME EVERYTHING UNTIL I CORNER THEM OR CATCH THEM OFF GUARD, COME TO FIND OUT AFTER SQUEEZING IT OUT OF MY OWN LOCAL SERVICE MANAGER IS THAT A WINS MODULE HAD ALREADY BEEN REPLACED IN MY ROUTAN FOR THE PRIOR OWNER,PROBABLY TO PASIFY THE CUSTOMER.I AM AT THIS POINT LOOKING AT THE LEGAL GROUNDS WE ALL SHOULD HAVE AGAINST THESE CORPERATIONS LIKE VOLKSWAGON OR EVEN CHRYSLER SINCE THEY PRODUCED ROUTANS FOR VOLKSWAGON. I WOULD HATE TO TRADE THIS VEHICLE IN JUST FOR SOME OTHER SAP TO BE STUCK WITH A LEMON .ITS JUST NOT SAFE OR DEPENDABLE AND WE HAVE A LONG TRIP IN TWO DAYS 50/50 CHANCE WE MAKE IT DOWN AND BACK WITH KNOW PROBLEMS ???

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STEERING

6/1/2015 - BERLIN, NH
I BOUGHT THIS ROUTAN APROX 8 MONTHS AGO,NOTHING BUT PROBLEMS,IT HAS SHUT DOWN IN CITY TRAFFIC AND HIGHWAY SPEEDS,I AM AWARE OF RECALL #28H1 FROM VW THAT 2 VW DEALERSHIPS DENY EVEN EXIST.THE DEALER I BOUGHT THIS FROM TEST AND DIAGNOSED IT AS A DEFECTIVE WINS MODULE { IGNITION SWITCH } AND CONTACTED A VW DEALERSHIP IN BARRE VERMONT AND SAID THEY WOULD ORDER A MODULE AND SCHEDULED A DATE TO INSTALL IT,A COUPLE OF DAYS BEFORE APPOINTMENT I MYSELF DECIDE TO BRING IN MYSELF AND CALLED TO VERIFY THE DATE AND TIME,THERE SERVICE DEPARTMENT ASKED ME FOR A RECALL NUMBER OF WHICH AT THE TIME I DID NOT HAVE BECAUSE MY SERVICE MANAGER WHERE I BOUGHT IT FROM SET THIS UP.AFTER TRACKING DOWN THE CORRECT SERVICE REP AT WALKER VW IN BARRE VERMONT SHE INFORMED ME THEY DID NOT ORDER THE PART AND THERE IS NO WINS MODULES AVAILABLE YET 06/01/15 EVEN THOUGH THIS RECALL WAS DATED IN MARCH OF 2014 ,STILL NO FIX WHATS UP WITH THAT ? I GUESS OUR LIVES AND THE LIVES OF OUR LOVED ONES DO NOT MATTER IT IS TIME FOR SOMEONE OR THE NHTSA TO IMPOSE SOME SERIOUS PREASURE ON VOLKSWAGON AND DEMAND THAT OUR VEHICLES BE REPAIRED CORRECTLY THEY SHOULD BE BROUGHT UP ON CHARGES FOR DECEIVEING THE PUBLIC.EVEN MY OWN DEALERSHIP HAS NOT BEEN TELLING ME EVERYTHING UNTIL I CORNER THEM OR CATCH THEM OFF GUARD, COME TO FIND OUT AFTER SQUEEZING IT OUT OF MY OWN LOCAL SERVICE MANAGER IS THAT A WINS MODULE HAD ALREADY BEEN REPLACED IN MY ROUTAN FOR THE PRIOR OWNER,PROBABLY TO PASIFY THE CUSTOMER.I AM AT THIS POINT LOOKING AT THE LEGAL GROUNDS WE ALL SHOULD HAVE AGAINST THESE CORPERATIONS LIKE VOLKSWAGON OR EVEN CHRYSLER SINCE THEY PRODUCED ROUTANS FOR VOLKSWAGON. I WOULD HATE TO TRADE THIS VEHICLE IN JUST FOR SOME OTHER SAP TO BE STUCK WITH A LEMON .ITS JUST NOT SAFE OR DEPENDABLE AND WE HAVE A LONG TRIP IN TWO DAYS 50/50 CHANCE WE MAKE IT DOWN AND BACK WITH KNOW PROBLEMS ???

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ENGINE

6/1/2015 - BERLIN, NH
I BOUGHT THIS ROUTAN APROX 8 MONTHS AGO,NOTHING BUT PROBLEMS,IT HAS SHUT DOWN IN CITY TRAFFIC AND HIGHWAY SPEEDS,I AM AWARE OF RECALL #28H1 FROM VW THAT 2 VW DEALERSHIPS DENY EVEN EXIST.THE DEALER I BOUGHT THIS FROM TEST AND DIAGNOSED IT AS A DEFECTIVE WINS MODULE { IGNITION SWITCH } AND CONTACTED A VW DEALERSHIP IN BARRE VERMONT AND SAID THEY WOULD ORDER A MODULE AND SCHEDULED A DATE TO INSTALL IT,A COUPLE OF DAYS BEFORE APPOINTMENT I MYSELF DECIDE TO BRING IN MYSELF AND CALLED TO VERIFY THE DATE AND TIME,THERE SERVICE DEPARTMENT ASKED ME FOR A RECALL NUMBER OF WHICH AT THE TIME I DID NOT HAVE BECAUSE MY SERVICE MANAGER WHERE I BOUGHT IT FROM SET THIS UP.AFTER TRACKING DOWN THE CORRECT SERVICE REP AT WALKER VW IN BARRE VERMONT SHE INFORMED ME THEY DID NOT ORDER THE PART AND THERE IS NO WINS MODULES AVAILABLE YET 06/01/15 EVEN THOUGH THIS RECALL WAS DATED IN MARCH OF 2014 ,STILL NO FIX WHATS UP WITH THAT ? I GUESS OUR LIVES AND THE LIVES OF OUR LOVED ONES DO NOT MATTER IT IS TIME FOR SOMEONE OR THE NHTSA TO IMPOSE SOME SERIOUS PREASURE ON VOLKSWAGON AND DEMAND THAT OUR VEHICLES BE REPAIRED CORRECTLY THEY SHOULD BE BROUGHT UP ON CHARGES FOR DECEIVEING THE PUBLIC.EVEN MY OWN DEALERSHIP HAS NOT BEEN TELLING ME EVERYTHING UNTIL I CORNER THEM OR CATCH THEM OFF GUARD, COME TO FIND OUT AFTER SQUEEZING IT OUT OF MY OWN LOCAL SERVICE MANAGER IS THAT A WINS MODULE HAD ALREADY BEEN REPLACED IN MY ROUTAN FOR THE PRIOR OWNER,PROBABLY TO PASIFY THE CUSTOMER.I AM AT THIS POINT LOOKING AT THE LEGAL GROUNDS WE ALL SHOULD HAVE AGAINST THESE CORPERATIONS LIKE VOLKSWAGON OR EVEN CHRYSLER SINCE THEY PRODUCED ROUTANS FOR VOLKSWAGON. I WOULD HATE TO TRADE THIS VEHICLE IN JUST FOR SOME OTHER SAP TO BE STUCK WITH A LEMON .ITS JUST NOT SAFE OR DEPENDABLE AND WE HAVE A LONG TRIP IN TWO DAYS 50/50 CHANCE WE MAKE IT DOWN AND BACK WITH KNOW PROBLEMS ???

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TIRES: VALVE

5/27/2015 - SANFORD, ME
2009 VOLKSWAGEN ROUTAN. CONSUMER WRITES IN REGARDS TO REPLACEMENTS OF TIRE VALVE STEMS. THE CONSUMER STATED WITHIN THE LAST TEN MONTHS, SHE HAD TO REPLACE THE VALVE STEMS AND TIRE SENSORS THREE TIMES DUE TO DISINTEGRATION OF THE VALVE STEMS, TWICE ON THE RIGHT FRONT TIRE. THE FIRST TIME THE INCIDENT HAPPENED, THE LOW TIRE PRESSURE LIGHT ILLUMINATED. THE CONSUMER STOPPED AND CHECKED THE TIRES. THE RIGHT FRONT TIRE APPEARED TO BE LOW. WHEN SHE ATTEMPTED TO ATTACH THE AIR HOSE, THE TIRE IMMEDIATELY WENT FLAT AND THE VALVE STEM SUCKED INTO THE TIRE. THE SECOND TIME, THE LOW TIRE LIGHT ILLUMINATED, SHE STOPPED AND OBSERVED THE RIGHT FRONT TIRE WAS LOW. THE TIRE WAS GOING FLAT, AS SHE APPROACHED THE SERVICE STATION. AAA REMOVED THE CAP TO THE VALVE STEM WHICH DISINTEGRATED IMMEDIATELY. THE SLOW LEAK RESULTED IN THE CONSUMER HAVING TO PURCHASE A NEW TIRE, VALVE AND TIRE SENSOR. THE THIRD TIME, THE TIRE LIGHT ILLUMINATED AGAIN. IT WAS DETERMINED THE VALVE STEM WAS LEAKING . THE CONSUMER WAS INFORMED THE REPLACEMENT OF THE VALVE STEMS WAS A FREQUENT OCCURRENCE, THE METAL VALVE STEMS WERE APPARENTLY INFERIOR TO TRADITIONAL RUBBER STEMS.

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ENGINE

5/19/2015 - GILBERT, AZ
THE FIRST INCIDENT WITH A "CLUNKING" NOISE OF THE TRANSMISSION BEGAN ON 7/10/2014 AT 51,496 MILES. WHEN SHIFTING FROM REVERSE TO DRIVE CAR MAKES A "CLUNKING" NOISE AND JERKS THE CAR FORWARD. IT WAS NOTED BY DEALERSHIP AFTER A TEST DRIVE NO FAULTS FOUND. ON 3/19/15 AT 58,611 MILES CAR RETURNED TO DEALERSHIP. SAME CLUNKING AND GRINDING NOISES. FAULTS: P0868, P1790 & P0944. PRESSURE READINGS TO LOW IN TCM CONTROL WIRES. TRANSMISSION TO BE REPLACED PER DEALERSHIP. FINDINGS: UNDER DRIVE CLUTCHES WORN OUT, SUNGEARS AND ASSEMBLY DAMAGED WITH METAL METAL FRAGMENTS. ON 4/30/2015 AND 59,215 MILES, CAR RETURNED TO DEALERSHIP FOR SAME GRINDING AND CLUNKING NOISES. DEALERSHIP PERFORMED ANOTHER "QUICK LEARN TEST." AS OF 5/19/2015 AND 60,001 MILES, TRANSMISSION IS STILL GRINDING AND CLUNKING ON OCCASION DURING ACCELERATION AND/OR TRANSMISSION SHIFT FROM REVERSE TO DRIVE. THE VEHICLE ALSO RANDOMLY "STALLS" WHILE AT STOPLIGHTS/STOP-SIGNS WITH NO NORMAL FREQUENCY. EVEN WITH A NEW TRANSMISSION, SAME ISSUES ARE STILL SURROUNDING THIS CAR. THANKS.

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POWER TRAIN

5/19/2015 - GILBERT, AZ
THE FIRST INCIDENT WITH A "CLUNKING" NOISE OF THE TRANSMISSION BEGAN ON 7/10/2014 AT 51,496 MILES. WHEN SHIFTING FROM REVERSE TO DRIVE CAR MAKES A "CLUNKING" NOISE AND JERKS THE CAR FORWARD. IT WAS NOTED BY DEALERSHIP AFTER A TEST DRIVE NO FAULTS FOUND. ON 3/19/15 AT 58,611 MILES CAR RETURNED TO DEALERSHIP. SAME CLUNKING AND GRINDING NOISES. FAULTS: P0868, P1790 & P0944. PRESSURE READINGS TO LOW IN TCM CONTROL WIRES. TRANSMISSION TO BE REPLACED PER DEALERSHIP. FINDINGS: UNDER DRIVE CLUTCHES WORN OUT, SUNGEARS AND ASSEMBLY DAMAGED WITH METAL METAL FRAGMENTS. ON 4/30/2015 AND 59,215 MILES, CAR RETURNED TO DEALERSHIP FOR SAME GRINDING AND CLUNKING NOISES. DEALERSHIP PERFORMED ANOTHER "QUICK LEARN TEST." AS OF 5/19/2015 AND 60,001 MILES, TRANSMISSION IS STILL GRINDING AND CLUNKING ON OCCASION DURING ACCELERATION AND/OR TRANSMISSION SHIFT FROM REVERSE TO DRIVE. THE VEHICLE ALSO RANDOMLY "STALLS" WHILE AT STOPLIGHTS/STOP-SIGNS WITH NO NORMAL FREQUENCY. EVEN WITH A NEW TRANSMISSION, SAME ISSUES ARE STILL SURROUNDING THIS CAR. THANKS.

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ELECTRICAL SYSTEM

5/6/2015 - SAN ANTONIO, TX
2009 VOLKSWAGEN ROUTAN. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL. THE CONSUMER STATED ON SEVERAL OCCASIONS, THE KEY WOULD NOT COME OUT OF THE IGNITION. THE RECALL LETTER STATED THE PARTS WERE NOT AVAILABLE.

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POWER TRAIN

4/22/2015 - ROCHESTER, MN
I WENT TO PASS A VEHICLE AT 65MPH AND THE ACCELERATOR PEDAL DID NOT RELEASE, THE VAN HIT 80-MPH BEFORE I POPPED IT IN NEUTRAL AND THEN BACK INTO DRIVE TO CORRECT THE ISSUE. HITTING THE BRAKES HAD NO EFFECT ON THE UNINTENDED ACCELERATION. THIS VEHICLE IS MECHANICALLY IDENTICAL TO CHRYSLER TOWN & COUNTRY AND DADGE GRAND CARAVAN, SEE OTHER IDENTICAL COMPLAINTS HERE: HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/14835/DODGE/VOYAGER/DODGE-GRAND-CARAVAN-SUDDEN-ACCELERATION?

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