Auto Recalls for Consumers

FORD ESCAPE - 2010 FORD ESCAPE Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 1356 complaints filed for the 2010 FORD ESCAPE

Below is a list of complaints & problems filed against the 2010 FORD ESCAPE. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2010 FORD ESCAPE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (5) Equipment (1) Interior Lighting (2) Service Brakes Hydraulic (4) Unknown Or Other (43)
Communications (1) Equipment Adaptive (1) Latches Locks Linkages (1) Steering (74) Vehicle Speed Control (531)
Electrical System (153) Exterior Lighting (2) Power Train (467) Structure (44) Visibility (63)
Electronic Stability Control (18) Fuel Propulsion System (293) Seats (5) Suspension (7) Visibility Wiper (18)
Engine (447) Fuel System Gasoline (58) Service Brakes (11) Tires (2) Wheels (3)
Engine And Engine Cooling (34)

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ComplaintDescription

STEERING

4/22/2016 - EAST JORDAN, MI
POWER STEERING SUDDENLY WENT OUT WHILE MY WIFE AND HER CLIENT WERE PARKING AT A RETAIL STORE. POWER STEERING HAS NOT RETURNED SINCE. MY WIFE WAS ABLE TO PARK THE VEHICLE SAFELY BUT NOT ABLE TO STEER IT TO MOVE THE VEHICLE ANYWHERE AFTER THAT (I HAD TO WRESTLE WITH THE STEERING TO MOVE THE VEHICLE TO A REPAIR FACILITY). THE LOCAL FORD DEALERSHIP DIAGNOSED THIS AS A TORQUE SENSOR FAILURE. RECALL 14S05 SERVICE WAS PERFORMED IN 2014 IN AS MUCH AS THE SOFTWARE FOR THE SYSTEM WAS UPDATED -NO PARTS WERE REPLACED. FORD HAS STATED THAT THE TORQUE SENSORS IN THE AFFECTED VEHICLES ARE KNOWN TO BE FAULTY YET, WHEN A UNIT FAILS (LIKE MINE) AFTER THE SOFTWARE HAS BEEN UPDATED, THEY REFUSE TO FIX IT. MY VEHICLE HAS JUST OVER 83,000 MILES WHICH IS WELL BELOW THE REASONABLE LIFE EXPECTANCY FOR A TORQUE SENSOR. FORD CUSTOMER SERVICE AND RECALL DEPARTMENTS HAVE REFUSED ANY FURTHER REMEDIATION.

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STEERING

4/19/2016 - DETROIT LAKES, MN
THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER AND SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V4280000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE HAD EXPERIENCED NO FAILURES BEFORE THE RECALL. SINCE THE SOFTWARE UPDATE, THE VEHICLE EXPERIENCED ISSUES WITH THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

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ELECTRICAL SYSTEM: INSTRUMENT PANEL

4/19/2016 - DETROIT LAKES, MN
THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER AND SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V4280000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE HAD EXPERIENCED NO FAILURES BEFORE THE RECALL. SINCE THE SOFTWARE UPDATE, THE VEHICLE EXPERIENCED ISSUES WITH THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

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STEERING

4/11/2016 - PONCA CITY, OK
LOST POWER STEERING SUDDENLY WHEN TURNING CORNER

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FUEL/PROPULSION SYSTEM

4/7/2016 - QUARTZ SITE, AZ
THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 75 MPH, A FUEL ODOR EMITTED INSIDE THE VEHICLE WITHOUT WARNING. AFTER THE VEHICLE WAS PARKED, THE FUEL ODOR WAS NOTICED OUTSIDE THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

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STRUCTURE: BODY

4/3/2016 - LONG BEACH, CA
DRIVER SIDE REAR WINDOW WOULD CLOSE, AN HOUR LATER THE REAR LIFT GATE WOULD NOT OPEN. THERE IS NO WAY TO OPEN THE LIFT GATE FROM INSIDE CAR, IF WE WERE IN AN ACCIDENT AND NEEDED TO GET OUT THROUGH THE BACK.

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ELECTRICAL SYSTEM

4/3/2016 - LONG BEACH, CA
DRIVER SIDE REAR WINDOW WOULD CLOSE, AN HOUR LATER THE REAR LIFT GATE WOULD NOT OPEN. THERE IS NO WAY TO OPEN THE LIFT GATE FROM INSIDE CAR, IF WE WERE IN AN ACCIDENT AND NEEDED TO GET OUT THROUGH THE BACK.

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UNKNOWN OR OTHER

4/2/2016 - NAZARETH, PA
REAR WINDSHIELD SHATTERED UPON NORMAL CLOSING OF TAILGATE. I HAVE ADDITIONAL PICTURES

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STEERING

3/29/2016 - EL PASO, TX
THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD VIOLENTLY SHAKE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE TURN SIGNALS FAILED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.

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STEERING

3/29/2016 - ROCHESTER HILLS, MI
THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.

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