Auto Recalls for Consumers

MERCURY MILAN - 2010 MERCURY MILAN Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 449 complaints filed for the 2010 MERCURY MILAN

Below is a list of complaints & problems filed against the 2010 MERCURY MILAN. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2010 MERCURY MILAN, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (3) Equipment (1) Latches Locks Linkages (2) Steering (16) Vehicle Speed Control (160)
Electrical System (71) Exterior Lighting (96) Power Train (125) Structure (3) Visibility (1)
Electronic Stability Control (7) Fuel Propulsion System (80) Service Brakes (15) Tires (1) Visibility Wiper (1)
Engine (128) Fuel System Gasoline (28) Service Brakes Hydraulic (3) Unknown Or Other (6) Wheels (3)
Engine And Engine Cooling (10)

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ComplaintDescription

STEERING

12/21/2014 - WELLSVILLE, OH
WIFE WAS DRIVING CAR GOT AURAL WARNING ACCOMPANIED BY SERVICE POWER STEERING, AND SERVICE ADVANCETRAC SYS WITH THE SKIDDING CAR SYMBOL ON DASH. COMPLETE LOSS OF POWER STEERING. THERE WERE NO PRIOR NOISES/STEERING ISSUE THAT WOULD HAVE LEAD US TO BELIEVE THERE WAS A PROBLEM AND THANKFULLY THERE WERE NO ADVERSE WEATHER CONDITIONS SUCH AS SNOW OR ICE OR NEED TO AVOID A COLLISION SHE COULD BARELY STEER VEHICLE.

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ELECTRONIC STABILITY CONTROL

12/21/2014 - WELLSVILLE, OH
WIFE WAS DRIVING CAR GOT AURAL WARNING ACCOMPANIED BY SERVICE POWER STEERING, AND SERVICE ADVANCETRAC SYS WITH THE SKIDDING CAR SYMBOL ON DASH. COMPLETE LOSS OF POWER STEERING. THERE WERE NO PRIOR NOISES/STEERING ISSUE THAT WOULD HAVE LEAD US TO BELIEVE THERE WAS A PROBLEM AND THANKFULLY THERE WERE NO ADVERSE WEATHER CONDITIONS SUCH AS SNOW OR ICE OR NEED TO AVOID A COLLISION SHE COULD BARELY STEER VEHICLE.

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ELECTRICAL SYSTEM

12/20/2014 - GRAND LEDGE, MI
DRIVER SIDE BRAKE LIGHT DOES NOT GO OFF WHEN LIGHTS ARE TURNED ON. JUDGING BY THE NUMBER OF COMPLAINTS THIS LOOKS LIKE A COMMON PROBLEM. RECALL PLEASE.

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STEERING

12/16/2014 - PALMERTON, PA
THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.

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EXTERIOR LIGHTING

12/7/2014 - WESTMINSTER, CO
ON 12/5/2014, I NOTICED THAT THE PASSENGER SIDE TAIL LIGHT WAS DIMMER THAN THE DRIVER'S SIDE TAIL LIGHT AND THE BRAKE LIGHT DID NOT BRIGHTEN WHEN THE BRAKES WERE APPLIED. THE DEALER INDICATED THAT THE WHOLE TAIL LIGHT ASSEMBLY WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF BETWEEN $400-500 SINCE THIS IS AN LED INTEGRATED SYSTEM. FROM AN INTERNET SEARCH AND THE NHTSA COMPLAINTS, IT SEEM THAT THIS IS AN ISSUE THAT IS OCCURRING AT LOW MILEAGES.I CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY AND WILL THEREFORE CONTINUE TO DRIVE THE VEHICLE AS IS. I'M SURE THERE MANY PEOPLE WHO HAVE THIS ISSUE THAT CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY. IN SOME CASES, BOTH THE DRIVER'S SIDE AND PASSENGER SIDE TAIL LIGHTS/BRAKE LIGHTS HAVE FAILED AT LOW MILEAGES, WHICH MIGHT COST UP TO $1000 TO RESOLVE THIS ISSUE. IN COLORADO, WE DO NOT HAVE AN INSPECTION PROGRAM, SO THIS ISSUE WOULD NOT KEEP DRIVERS FROM DRIVING THEIR CARS IN AN UNSAFE CONDITION. I'M AFRAID IT WILL TAKE A FATALITY AND A LAWSUIT TO ELEVATE THIS ISSUE TO THE POINT WHERE FORD WILL ADDRESS THIS ISSUE.

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EXTERIOR LIGHTING

12/6/2014 - WANAQUE, NJ
THE INITIAL INCIDENT IN NOVEMBER, 2013 WAS THE FAILURE OF THE PASSENGER SIDE REAR LED TAIL LIGHT ASSEMBLY. THIS RESULTED IN THE BRAKE LIGHTS NOT OPERATING WHEN THE BRAKES WERE DEPRESSED. A POLICE OFFICER STOPPED THE CAR FOR A WARNING DUE TO THE BRAKE LIGHT FAILURE. MILEAGE ON THE CAR AT THE TIME WAS 12,700 MILES. DUE TO THE SAFETY HAZARD THE REPAIR WAS NEEDED. THE ENTIRE ASSEMBLY, NOT JUST A SINGLE BULB NEEDED TO BE REPLACED. APPROXIMATELY 10 MONTHS LATER IN SEPTEMBER, 2014 THE DRIVER SIDE REAR LED TAIL LIGHT IS NOW MALFUNCTIONING IN THE SAME WAY. BRAKE LIGHTS ARE AGAIN FLICKERING AND NOT WORKING WHEN THE BRAKES ARE DEPRESSED. MILEAGE ON THE CAR AT THE TIME OF THIS NEXT FAILURE WAS 16,100 MILES. THE DEALER QUOTED PRICE TO REPAIR IS OVER $450! THIS CAR IS GARAGE KEPT, WELL MAINTAINED AND HAS NOT BEEN IN INVOLVED IN ANY ACCIDENTS. FORD SHOULD FIX THIS DEFECT UNDER A SAFETY RECALL FREE OF CHARGE TO CUSTOMERS!

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SERVICE BRAKES

12/6/2014 - WANAQUE, NJ
THE INITIAL INCIDENT IN NOVEMBER, 2013 WAS THE FAILURE OF THE PASSENGER SIDE REAR LED TAIL LIGHT ASSEMBLY. THIS RESULTED IN THE BRAKE LIGHTS NOT OPERATING WHEN THE BRAKES WERE DEPRESSED. A POLICE OFFICER STOPPED THE CAR FOR A WARNING DUE TO THE BRAKE LIGHT FAILURE. MILEAGE ON THE CAR AT THE TIME WAS 12,700 MILES. DUE TO THE SAFETY HAZARD THE REPAIR WAS NEEDED. THE ENTIRE ASSEMBLY, NOT JUST A SINGLE BULB NEEDED TO BE REPLACED. APPROXIMATELY 10 MONTHS LATER IN SEPTEMBER, 2014 THE DRIVER SIDE REAR LED TAIL LIGHT IS NOW MALFUNCTIONING IN THE SAME WAY. BRAKE LIGHTS ARE AGAIN FLICKERING AND NOT WORKING WHEN THE BRAKES ARE DEPRESSED. MILEAGE ON THE CAR AT THE TIME OF THIS NEXT FAILURE WAS 16,100 MILES. THE DEALER QUOTED PRICE TO REPAIR IS OVER $450! THIS CAR IS GARAGE KEPT, WELL MAINTAINED AND HAS NOT BEEN IN INVOLVED IN ANY ACCIDENTS. FORD SHOULD FIX THIS DEFECT UNDER A SAFETY RECALL FREE OF CHARGE TO CUSTOMERS!

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ELECTRICAL SYSTEM

12/6/2014 - WANAQUE, NJ
THE INITIAL INCIDENT IN NOVEMBER, 2013 WAS THE FAILURE OF THE PASSENGER SIDE REAR LED TAIL LIGHT ASSEMBLY. THIS RESULTED IN THE BRAKE LIGHTS NOT OPERATING WHEN THE BRAKES WERE DEPRESSED. A POLICE OFFICER STOPPED THE CAR FOR A WARNING DUE TO THE BRAKE LIGHT FAILURE. MILEAGE ON THE CAR AT THE TIME WAS 12,700 MILES. DUE TO THE SAFETY HAZARD THE REPAIR WAS NEEDED. THE ENTIRE ASSEMBLY, NOT JUST A SINGLE BULB NEEDED TO BE REPLACED. APPROXIMATELY 10 MONTHS LATER IN SEPTEMBER, 2014 THE DRIVER SIDE REAR LED TAIL LIGHT IS NOW MALFUNCTIONING IN THE SAME WAY. BRAKE LIGHTS ARE AGAIN FLICKERING AND NOT WORKING WHEN THE BRAKES ARE DEPRESSED. MILEAGE ON THE CAR AT THE TIME OF THIS NEXT FAILURE WAS 16,100 MILES. THE DEALER QUOTED PRICE TO REPAIR IS OVER $450! THIS CAR IS GARAGE KEPT, WELL MAINTAINED AND HAS NOT BEEN IN INVOLVED IN ANY ACCIDENTS. FORD SHOULD FIX THIS DEFECT UNDER A SAFETY RECALL FREE OF CHARGE TO CUSTOMERS!

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EXTERIOR LIGHTING: BRAKE LIGHTS

12/2/2014 - PLAINFIELD, IL
THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR PASSENGER SIDE BRAKE LIGHT FAILED TO WORK. THE VEHICLE WAS UNDER WARRANTY AND WAS TAKEN TO THE DEALER WHO STATED THAT THE REAR LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE WARRANTY COVERED THE REPAIRS, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

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STEERING

12/1/2014 - ALLEN PARK, MI
WHILE TRAVELING AT APPROXIMATELY 30 MPH, WE HEARD AN ALERT CHIME AND SAW THE MESSAGE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRACK" ON THE DASHBOARD. WE DROVE APPROXIMATELY ONE MORE MILE AND THEN THE POWER STEERING QUIT WORKING, CAUSING IT TO VERY DIFFICULT TO STEER THE VEHICLE.

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