Service Brakes Problem on the 2010 TOYOTA PRIUS
Car problem(s) with the 2010 TOYOTA PRIUS.
This database includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process.
You may file your own complaint by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.
Problem with Service Brakes
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Aug 11, 2017 - Chantilly, VA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKES OPERATED INDEPENDENTLY WHILE THE CONTACT WAS DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO JACK TAYLOR TOYOTA ON 3750 JEFFERSON DAVIS HWY, ALEXANDRIA, VA 22305 WHERE THE DIAGNOSIS WAS UNDETERMINED. THE CONTACT MENTIONED THE PRE COLLISION SYSTEM WAS DEACTIVATED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,250.
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Jul 26, 2017 - West Palm Beach, FL - Service Brakes
TRAVELING STRAIGHT FORWARD AT 40 MPH AND APPROACHING A RED LIGHT. IMMEDIATELY UPON DEPRESSING THE BRAKE PEDAL, AN ALARM SOUNDED AND THE ABS, BRAKE, AND TRACTION CONTROL WARNING LAMPS LIT UP ON THE DASHBOARD, AND MY PRIUS COMPLETELY FAILED TO BRAKE, CONTINUING UNABATED TOWARD THE OTHER VEHICLES STOPPED AT THE RED LIGHT. I BEGAN PUMPING THE BRAKES AND WAS ABLE TO BUILD UP PRESSURE AND SAFELY STOP WITHOUT COLLISION OR FURTHER INCIDENT. MY LOCAL TOYOTA DEALER DIAGNOSED THE PROBLEM AS A "BRAKE ACCUMULATOR INTERNAL LEAK. RECOMMEND REPLACE BRAKE ACCUMULATOR". THIS NEEDS TO BE RECALLED, THIS IS EGREGIOUSLY IRRESPONSIBLE BY TOYOTA, I EASILY COULD HAVE BEEN HURT OR KILLED.
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Jul 13, 2017 - Reynoldsburg, OH - Service Brakes
I WAS DRIVING ON THE FREEWAY. ALL OF A SUDDEN BRAKE, ABS AND SUCTION TRACTION LIGHT TURNED ON. AFTER THAT I HAVE TO PUSH MY BRAKE HARDER TO SLOW DOWN THE VEHICLE. I WAS ABLE TO DRIVE IT BACK HOME SAFELY. I TOOK IT TO THE DEALER WHO SAID I NEED TO REPLACE BRAKE MASTER CYLINDER WITH BRAKE BOOSTER. DOING RESEARCH I FOUND MANY OWNERS OF THE SAME MODEL CAR HAVE SAME PROBLEM AND SOME OF THE CARS ARE RECALLED BUT NOT ALL. I BELIEVE MOST OF 2010 TOYOTA PRIUS CAR HAVE ISSUES WITH BRAKE SYSTEM WHICH IS BAD FOR OUR SAFETY. IT CAN CAUSE SERIOUS HARM FOR OUR SAFETY. I REQUEST YOUR GOOD DEPARTMENT TO INVESTIGATE THE BRAKING ISSUES FOR 2010 TOYOTA PRIUS VEHICLE. AS A GOOD CITIZEN OF THE COUNTRY, I FELT I NEED TO DISCUSS THIS ISSUE WITH YOU.
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Jul 13, 2017 - Chini Hills, CA - Service Brakes
ABS BRAKE LIGHT STAYS ON ALL TIME.REAR WHEEL GETS EXTREMELY HOT,
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Jul 06, 2017 - Palm City, FL - Service Brakes
ABS AND BREAK LIGHT LIT WHILE GOING 55 MPH. LOST ANTILOCK BREAK FEATURE. LOCAL PORT ST LUCIE TIRE AND BREAK DIAGNOSED BAD MASTER CYLINDER AND NITROGEN LEAK INTO BREAK LINES. FOUND RECALL ON SIMILAR 2010 PRIUS' DUE TO NITROGEN LEAKAGE INTO BREAK LINES
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Jun 21, 2017 - Phoenix, AZ - Service Brakes
ALL BRAKE LIGHTS COME ON (BRAKE, ABS AND TRACTION CONTROL) AND POWER ASSIST BREAKING STOPS WORKING AND BRAKES FEEL VERY WEAK. BRAKE ACTUATOR RUNS FREQUENTLY WHEN LIGHTS ARE NOT ON. THERE ARE MANY COMPLAINTS ONLINE AND TOYOTA CLAIMED THEY FIXED THIS ISSUE IN 2009 AND EXTENDED THE WARRANTY FOR 2009 AND EARLIER, BUT THE PROBLEM IS CLEARLY NOT FIXED.
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Jun 19, 2017 - Kaneohe, HI - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE THE CONTACT'S WIFE WAS DRIVING 35 MPH, THE ABS, TRACTION CONTROL, AND BRAKE WARNING INDICATORS ILLUMINATED. THE DRIVER HAD TO APPLY EXTRA PRESSURE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER AND MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT WITHIN THE VIN RANGE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
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Jun 15, 2017 - Gainesville, FL - Service Brakes
ABS LIGHT CAME ON. DIAG CODE: C1391. ABNORMAL LEAK IN ACCUMULATOR. THIS PROBLEM IS SIMILAR TO A RECALL ON PRIUS 2010 FOR ABS BRAKE ISSUE. HOWEVER, TOYOTA SAID THAT MY PRIUS IS NOT PART OF THE RECALL. I WOULD LIKE TO REQUEST TOYOTA TO FIX THIS PROBLEM FOR MY PRIUS 2010 SO THAT I CAN SAFELY DRIVE THIS CAR.
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Jun 08, 2017 - Accokeek, MD - Service Brakes
I CHANGE THE BRAKE BOOSTER TWICE AND HACE THE SAME PROBLEM. MY BRAKE PEDAL LOSS OF BRAKING ABILITY OR SLIPPING BRAKES AND THE WARNING BRAKE, ABS AND TRACTION LIGHT PERMANENTLY ON, AND NO CRUISE CONTROL WORKS AT ALL
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May 29, 2017 - Arlington Heights, IL - Service Brakes
BRAKES TURNED TO MUSH - PEDAL WENT ALL THE WAY TO THE FLOOR WITH ALMOST ZERO STOPPING POWER. SOUNDS LIKE A SIMILAR RECALL FROM 2013 OR SO. GOING 45 MPH (SPEED LIMIT) ON A BUSY 4 LANE HGHWAY APPROACHING STOPLIGHT AND SLOWING TRAFFIC FOR RED LIGHT AT INTERSECTION OF ANOTHER 4 LANE ROAD. BRAKES MOSTLY UNRESPONSIVE. ALMOST WENT THROUGH INTERSECTION AND NARROWLY MISSED HITTING A SLOWING CAR. BRAKING DID NOT ENGAGE PER USUAL ACTIVATION POSITION AND PEDAL WENT TO THE FLOOR INSTEAD. CAR WAS JUST SERVICED A WEEK AGO FOR UNRELATED RECALL ITEM. CAR HAS BEEN MAINTAINED DILIGENTLY SINCE NEW PURCHASE IN 2009, GETTING ALL RECALLS SERVICED PROMPTLY. MAYBE THE RANGE OF VINS IN THE OLDER RECALL WAS NOT WIDE ENOUGH?
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May 16, 2017 - Cincinnati, OH - Service Brakes
WHEN DRIVING OVER BUMPY OR ROUGH SURFACES OR POT HOLES, WHILE APPLYING THE BRAKES, THE BRAKES OFTEN SEEM TO STOP WORKING. AND THE CAR SEEMS TO HAVE A LITTLE BOOST FORWARD. IT HAPPENS WHEREVER THE ROAD SURFACE HAS BUMPY AREAS ON STRAIGHTAWAYS OR CURVES. AND MOSTLY WHEN APPLYING LIGHT PRESSURE TO THE BREAK, LIKE SLOWING FOR AN UPCOMING TURN. IT HAS BEEN HAPPENING SINCE I GOT THE CAR IN 2013. I HAVE TAKEN IT TO A MECHANIC, BUT THEY COULDN'T FIND THE PROBLEM. THIS HAS HAPPENED MANY TIMES OVER LAST 3 1/2 YEARS.
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May 04, 2017 - San Diego, CA - Service Brakes
I AM THE ORIGINAL OWNER OF A 2010 PRIUS. WITHIN THE FIRST MONTH, I CONTACTED TOYOTA, COMPLAINING OF THE BRAKES, WHICH WERE NOT CONSISTENTLY SMOOTH. IN GENERAL, THE BRAKES WORK FINE, BUT IF I HIT A BUMP OR DITCH, THE BRAKES SUDDENLY STOP WORKING FOR A SPLIT SECOND, AND THE CAR FEELS LIKE IT IS LURCHING FORWARD, BEFORE THE BRAKES SUDDENLY START WORKING AGAIN. TOYOTA SERVICE WAS NEVER ABLE TO "REPRODUCE" THE PROBLEM, AND EVENTUALLY I GAVE UP. A COUPLE YEARS AGO, THE CAR WAS RECALLED FOR THIS PROBLEM, AND I BROUGHT THE CAR IN TO BE FIXED. UNFORTUNATELY, THE RECALL WORK HAS NOT REMEDIED THE PROBLEM. THE BRAKES STILL SEEM TO OCCASIONALLY MALFUNCTION WHEN THE CAR DRIVES OVER A ROUGH PATCH. TOYOTA SEEMS TO BELIEVE THE PROBLEM HAS BEEN SOLVED, BUT IT HAS NOT BE SOLVED. THERE IS NO DIFFERENCE SINCE THE RECALL.
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Apr 30, 2017 - Richmond, VA - Service Brakes
THIS AFTERNOON, MY WIFE WAS DRIVING DOWN A TWO LANE, PAVED STREET AT ABOUT 25 MPH. THE STREET HAS A SLIGHT DECLINE AND SHE BEGAN TO APPLY THE BREAKS TO SLOW DOWN SLIGHTLY. JUST A SECOND OR TWO LATER, SHE HIT A SMALL BUMP IN THE ROAD AND THE CAR ACCELERATED (WHILE SHE HAD HER FOOT ON THE BREAK) FOR A FRACTION OF A SECOND. WE DIDN'T HEAR THE SOUND OF THE ENGINE REVVING. THANKFULLY, THERE WERE NO OTHER CARS ON THE ROAD AT THIS TIME AND THERE WAS TIME TO PRESS THE BREAK AGAIN. BASED ON LOOKING AROUND ONLINE, MANY PEOPLE HAVE REPORTED SIMILAR ISSUES (HTTP://WWW.CONSUMERREPORTS.ORG/CRO/NEWS/2010/02/TOYOTA-ADDS-2010-PRIUS-BRAKING-PROBLEM-TO-THE-LIST-RECALL-POSSIBLE/INDEX.HTM).
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Apr 27, 2017 - Edmond, OK - Service Brakes
WHEN I AM COMING TO A STOP (BRAKING NORMALLY) AND HIT A BUMP, THE CAR SURGES SLIGHTLY AND THE BRAKES BECOME LESS RESPONSIVE. IT FEELS LIKE I'M FIGHTING THE ENGINE AS IT ACCELERATES AND I'M TRYING TO BRAKE AGAINST IT. RELEASING THE BRAKE AND ATTEMPTING AGAIN SEEMS TO BE A SOLUTION, BUT I OFTEN DON'T HAVE TIME BEFORE REACHING THE INTERSECTION I'M APPROACHING. THIS CONSISTENTLY HAPPENS IN TWO PLACES IN MY DAILY COMMUTE WITH A SLIGHT BUCKLE IN THE ROAD APPROACHING AN INTERSECTION ON CITY STREETS AND COUNTY ROADS.
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Apr 18, 2017 - Laredo, TX - Service Brakes
DRIVING DOWN HIGHWAY AT POSTED SPEED LIMIT (75MPH), I TRIED TO SLOW DOWN DUE TO TRAFFIC AND NOTICED MY CARS ABILITY TO BRAKE WAS SEVERELY COMPROMISED. I THEN NOTICED MY CARS BRAKES, ABS, MASTER WARNING AND VSC LIGHTS HAD CAME ON. GIVEN THAT MY CAR HAS 103K MILES ON IT, I FIGURED IT IS TIME FOR A BRAKE PAD SERVICE. WITH THE LIMITED BRAKING ABILITY, I DECIDED TO MAKE THE SHORT DRIVE TO THE TOYOTA DEALER FOR BRAKE SERVICE. AFTER THE DEALER INSPECTED MY CAR, A REPRESENTATIVE TOLD ME THAT IT IS NOT THE BRAKE PADS THAT ARE CAUSING THE LIGHTS IN YOUR DASH TO GO ON BUT RATHER THE BRAKE BOOSTER. THEY ADVISED ME THAT IT IS NOT RECOMMENDED THAT I DRIVE THE CAR ANYMORE UNTIL THE ISSUE IS REMEDIED BY REPLACING THE BRAKE BOOSTER AT A COST OF OVER 2K. I HAD TO ALSO INCUR THE COST OF A RENTAL SINCE THE BOOSTER WAS NOT IN STOCK AND WOULD TAKE OVER THE WEEKEND TO RECEIVE. I WAS TAKEN ABACK BY THE TOTAL COST OF THE SERVICE BUT HAD NO CHOICE AND PROCEED TO GET IT REPAIRED. UPON RECEIVING MY CAR A FEW DAYS LATER, I DROVE TO WORK AND UPON MY RETURN HOME, THE ISSUE REPEATED ITSELF WITH ALL THE LIGHTS ON THE DASH LIGHTING UP AND THE CARS BRAKING ABILITY WAS AGAIN COMPROMISED. EXTREMELY IRATE, I DROVE DIRECTLY TO THE DEALER AND UPON INSPECTING THE CAR THEY TOLD ME THAT IT IS NOW THE ACCUMULATOR THAT NEEDS TO BE REPLACED. THIS TIME THE DEALER ABSORBED THE COST OF OVER 3K TO REPLACE IT. I RESEARCHED THE INTERNET FOR ANY KNOWN RECALLS AND FOUND THE ISSUE WAS BEING ADDRESSED BY TOYOTA WITH A RECALL HOWEVER MY CARS VIN WAS NOT PART OF IT. IT IS MY HOPES THAT YOU MAKE TOYOTA AWARE OF THE SAFETY ISSUE AND INITIATE A RECALL ON ALL 2010 PRIUS MODELS AND NOT JUST SOME. I WOULD ALSO LIKE TO GET THE COST I INCURRED WITH THIS SAFETY ISSUE REIMBURSED AT SOME POINT.
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Mar 09, 2017 - Surfside Beach, SC - Service Brakes
ABS ACTUATOR WITH MASTER CYLINDER ASSEMBLY HAS INTERNAL LEAK. ASSEMBLY DOESN'T HOLD PRESSURE AND ACTUATOR MOTOR CONTINIOUSLY WORKING IN ORDER TO CREATE THE PRESSURE. DUE TO THIS PROBLEM BRAKES ARE NOT OPERATE AS PROPERLY. IT TAKES MORE STRENGTH TO PUT ON THE PEDAL TO STOP VEHICLE. I ALSO NOTICED THAT DURING EMERGENCY BRAKING NOT ALL WHEELS WERE INVOLVED EQUALLY. DUE TO THIS PROBLEM BRAKING DISTANCE SIGNIFICANTLY INCREASED. I HAVE 3 INSTRUMENT CLUSTER ERROR LIGHTS TURNED ON DUE TO THIS PROBLEM: "BRAKE", LIGHT WITH VEHICLE ON SLEEPY ROAD, AND LIGHT WITH "!" SIGN. I FOUND THAT THERE ALREADY WAS RECALL FOR SAME 2010 YEAR TOYOTA PRIUS UNDER TMS-NTC-13178 OF JULY 23, 2013, TOYOTA RECALL NAME D0H, BUT MY VEHICLE IS NOT COVERED. I KINDLY ASK YOU TO INVESTIGATE IF MY CAR ELIGIBLE TO PARTICIPATE IN THIS RECALL CAMPAIGN, SINCE SEEMSTHAT THIS CAR WERE ASSEMBLED WITH SAME UNRELIABLE PARTS.
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Feb 15, 2017 - Mililani, HI - Service Brakes
THE BRAKE ACTUATOR FAILED ON OUR 2010 PRIUS III MANUFACTURED IN OCTOBER 2010. TOYOTA IS COVERING PROBLEMS WITH THIS SAME BRAKE ACTUATOR FOR 2010 PRIUS MANUFACTURED BETWEEN MARCH 2009 AND EARLY OCTOBER 2009. MY VIN DID NOT FALL INTO THAT DATE RANGE EVEN THOUGH MINE WAS MANUFACTURED IN OCTOBER 2009, SO THE BRAKE DEFECT SHOULD BE EXTENDED TO BEYOND THE EARLY OCTOBER 2009 MANUFACTURED DATE. THE SYMPTOMS TO THIS PROBLEM WERE THE BRAKE, ABS AND TRACTION CONTROL WARNING LIGHTS CAME ON, NO REGENERATIVE BRAKING AND THE BRAKING DISTANCE INCREASED.
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Feb 13, 2017 - Syosset, NY - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 20 MPH, THE BRAKED PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
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Feb 13, 2017 - Syosset, NY - Service Brakes
THE BRAKE BOOSTER PUMP ASSEMBLY FAILED, WHICH LEFT ME WITH NO BRAKES AND IN A LIFE-THREATENING SITUATION. THE VEHICLE WAS IN MOTION AND I NARROWLY AVOIDED A BAD ACCIDENT ON A CITY STREET.
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Jan 26, 2017 - Houston, TX - Service Brakes
ABS + BREAKS + TCS LIGHTS ARE ON AND MY CAR'S BREAKS ARE NOT WORKING IT WAS ABOUT TO HIT WITH NEXT CAR BUT MY SPEED WAS UNDER 30 THAT'S WHY I REACHED SAFELY. I SHOWED IT TO JUST BREAK AND THEY SAID IT'S REQUIRED ECU UPDATE. IT'S A SOFTWARE PROBLEM IN THIS MODEL. I DON'T KNOW HOW TO UPDATE SOFTWARE. IS IT POSSIBLE IF I GET FREE UPDATE FROM TOYOTA DEALERSHIP ?
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Jan 05, 2017 - Thrall, TX - Service Brakes
TL* THE CONTACTS OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKES TRAVELED TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE DID NOT DECELERATE NORMALLY. THE DEALER DIAGNOSED THAT THE ACTUATOR SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 92,514.
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Jan 02, 2017 - Atlanta, GA - Service Brakes
MY WIFE WAS DRIVING ON THE HIGHWAY WHEN HER BRAKES TOTALLY FAILED. SHE APPLIED BRAKE PRESSURE AS HARD AS SHE COULD, BUT IT HAD NOT EFFECT. FORTUNATELY, SINCE SHE WAS IN THE LEFT LANE OF THE INTERSTATE HIGHWAY, SHE WAS ABLE TO COAST TO A STOP IN THE LEFT HAND SHOULDER. SEVERAL RED LIGHTS LIT UP ON THE DASHBOARD, INCLUDING THE BRAKE AND ABS LIGHTS. I HAD THE CAR TOWED TO WORLD TOYOTA DEALERSHIP IN ATLANTA. THEY SAID THE BRAKE MASTER CYLINDER FAILED. I PAID THEM TO FIX IT. SEE ATTACHED WORK ORDER FROM WORLD TOYOTA.
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Dec 28, 2016 - Rancho Palos Verdes, CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED SEVERAL TIMES AND THERE WAS AN ABNORMAL NOISE AND VIBRATION. THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL, BUT THE FAILURE CONTINUED. THE DEALER WAS NOTIFIED SEVERAL TIMES, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
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Dec 26, 2016 - College Point, NY - Service Brakes
I APPLIED BRAKE ON A RED LIGHT WHICH IS AS USUAL FOR ME AND I NOTICED CAR DIDN'T SLOW DOWN AND KEPT MOVING PAST THE RED LIGHT. IT HAS HAPPENED BEFORE AND THE IT HAPPENS ON UNEVEN AND EVEN ON MINOR POTHOLES. THE BRAKES ON THE SMALL BUMPS AND MINOR UNEVEN ROADS COMPLETELY LOOSE TRACTION OF THE TIRES AND CAR EVEN FASTER WITH THE BRAKES ON WHEN TRYING TO STOP OVER MINOR UNEVEN ROADS. MECHANIC SAID IT'S OVERSENSITIVE ANTI LOCKING BRAKES THAT CUT OFF THE BRAKE POWER EVEN WHEN IT DETECTS MINOR DISTURBANCE IN THE SENSORS.
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Dec 23, 2016 - Shelby Twp, MI - Service Brakes
I HAVE A 2010 TOYOTA PRIUS. WHEN TRYING TO SLOW DOWN, ANY TIME A BUMP IS HIT, (OR A POTHOLE) THE BRAKING POWER SIGNIFICANT DECREASES . THIS GREATLY INCREASES THE STOPPING DISTANCE AND IS VERY SCARY IN TRAFFIC AND IN WINTER DRIVING. IS THIS A PROBLEM? I CALLED TOYOTA EARLIER FOR THE SAME ISSUE AND THEY TOLD ME THAT THIS IS NORMAL AND THIS OCCURS BECAUSE ONLY ONE TIRE IS HITTING THE POTHOLE OR BUMP+ IT IS VERY SCARY AND I HAVE TO LEAVE A LOT OF SPACE AHEAD OF MY CAR.
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Dec 10, 2016 - Saco, ME - Service Brakes
HELLO. I RECENTLY STARTED TO EXPERIENCE AN ISSUE WITH MY VEHICLE. MY BRAKES STARTED TO MAKE SOME KIND OF UNUSUAL NOISES EVERY TIME I PRESS ON THEM. I'VE NEVER HAD THAT BEFORE AND I SERVICE MY CAR PRETTY OFTEN. I WENT TO AUTHORIZED TOYOTA DEALERSHIP AND THEY TOLD ME THERE WAS A COMPUTER ISSUE AND THEY FIXED IT FOR $110. IT CONTINUED TO MAKE NOISES AND ALL OF THE SUDDEN IT BEGAN SHOWING ABS/BRAKE/VSC LIGHTS ON MY CAR DASHBOARD EITHER WHILE I WAS DRIVING OR BEING IN THE +PARK+ MODE. AT THE SAME TIME MY BRAKES STOPPED WORKING WELL WHILE DRIVING WHEN THE ABS/BRAKE/VSC LIGHTS WERE ON. I CHECKED THE CODE OF THE ERROR THROUGH THE CAR COMPUTER AND IT SHOWED ME +C1391+. I WENT TO THE DEALERSHIP AGAIN AND THEY DID ANOTHER CHECK AND THIS TIME THEY FOUND THAT BRAKE MASTER CYLINDER/BOOSTER/ABS ASSEMBLY NEEDS TO BE REPLACED WITH $3,170 PRICE. I ATTACHED HERE THE PAPER THAT MY TOYOTA PRIME DEALERSHIP LOCATED HERE IN SACO, ME GAVE ME. I+VE BEEN READING A LOT ABOUT IT ONLINE AND PEOPLE WITH THE SAME TYPE OF HYBRID VEHICLES HAVE EXPERIENCED IT. I THINK TOYOTA NEEDS TO LOOK INTO THE ISSUE AND ACKNOWLEDGE THAT IT IS A COMMON PROBLEM IN THEIR HYBRID VEHICLES. I SERVICE MY CAR ALL THE TIME, I DO OIL CHANGE AND CHECK ALL THE SYSTEMS VERY THOROUGHLY, SO I DON+T UNDERSTAND WHY WE, CONSUMERS, HAVE TO PAY THAT BIG OF A PRICE FOR THE CAR REPAIR. I HOPE YOU CAN LOOK INTO THE ISSUE AND HELP ME (AND TO ALL OTHER CAR OWNERS) TO RESOLVE THIS KIND OF ISSUE. THANK YOU.
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Dec 10, 2016 - Gainesville, FL - Service Brakes
I RECENTLY PURCHASED A TOYOTA 2010 PRIUS AND FOUR DASH WARNING LIGHTS APPEARED THE DAY AFTER I PURCHASED IT WHEN I TURNED THE CAR ON IN THE MORNING. THE LIGHTS STAY ON FOR HOURS TO DAYS AND GO OFF FOR SIMILAR AMOUNT OF TIME. WHEN THE LIGHTS ARE ON THE BRAKES ARE MUCH LESS RESPONSIVE AND THE BRAKING ACTION DOES NOT CHARGE THE BATTERIES AS MUCH, NEVER MORE THAN 25% OF CHARGING POTENTIAL. THE PROBLEM WAS DIAGNOSED AS A PROBLEM WITH ACCUMULATOR IN THE BRAKE SYSTEM. I PERFORMED A SEARCH ONLINE AND FOUND THAT THERE IS A RECALL FOR SUCH PROBLEM, BUT MY VEHICLE WAS PRODUCED A MONTH AFTER THE DATE OF PRODUCTION THAT WOULD QUALIFY FOR THIS RECALL. I WILL A PDF COPY OF THE RECALL I'M REFERRING TO.
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Dec 01, 2016 - Pengilly, MN - Service Brakes
COMPLETE BRAKE FAILURE WHEN STOPPING FOR STOPLIGHT ON HWY 53/MIDWAY ROAD. RESULTING IN 3 CAR ACCIDENT. THIS WAS THE SECOND BRAKE FAILURE. THE FIRST COMPLETE BRAKE FAILURE HAPPENED WHEN BACKING OUT OF PARKING SPACE AT WORK LOCATION. BRAKES WERE PRESSED , CAR KEPT BACKING UP HITTING A PARKED CAR BEHIND US. AFTER THE FIRST FAILURE THE LOCAL TOYOTA DEALERSHIP DROVE THE CAR AND ALSO EXPERIENCED TOTAL BRAKE LOSS AFTER DRIVING IT FOR A BIT. THE TOYOTA DEALERSHIP REPLACE THE BRAKE CYLINDER ASSEMBLY.
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Oct 13, 2016 - Lake Tapps, WA - Service Brakes
I WENT TO START THE PRIUS AFTER WORK, AFTER I PRESSED THE START BUTTON, SEVERAL ALARMS WENT OFF ON THE MAIN PANEL. ALARMS INCLUDED THE MASTER ALARM, ABS, BRAKE, CHECK ENGINE, AND AN INCESSANT BEEPING. THERE WAS ALSO A REPETITIVE SOUND COMING FROM UNDER THE HOOD THAT SOUNDED LIKE THE BRAKING SYSTEM WAS TRYING TO BUILD PRESSURE, BUT WAS NOT SUCCESSFUL. I TOWED THE VEHICLE TO THE DEALERSHIP AND THEY DIAGNOSED THIS AS THE MASTER BRAKE BOOSTER ASSEMBLY. THE QUOTE WAS $2500 FOR THE PART, AND $500 IN LABOR. THEY STARTED WORK ON THE VEHICLE, THEN CALLED AND SAID THAT THEY WOULD HAVE TO REPLACE THE ACCUMULATOR AS WELL, EVEN THOUGH IT WAS ALREADY REPLACED DURING THE ORIGINAL RECALL. THEY CONTACTED TOYOTA CORPORATE WHO PAID FOR THE ACCUMULATOR, BUT WOULD NOT COVER THE ADDITIONAL LABOR TO INSTALL THE ACCUMULATOR. THE TOTAL BILL WAS $3900. THIS SEEMS LIKE A COMMON PROBLEM WITH THE PRIUS FAMILY. MY CAR HAD APPROXIMATELY 92,000 MILES.
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Sep 11, 2016 - Alexandria, VA - Service Brakes
BRAKE SYSTEM FAILURE WHILE DRIVING ON SUBURBAN STREET. MASTER CYLINDER, ASSEMBLY AND BOOSTER REPLACEMENT. ALL CORRESPONDING WARNING CAME ON. WAS ABLE TO DRIVE TO DEALER. THIS IS THE EXACT PROBLEM THAT INCITED THE RECALL FOR NITROGEN LEAKING INTO THE BRAKE SYSTEM IN SOME PRIUS MADE IN 2010 (82,000). COST OF $3200. INCIDENTALLY, BRAKE FLUID WAS FLUSHED AND CHANGED AT 60,000 AND THEN AGAIN AT 75,000. THE REASON, STATED FROM THE DEALER IS THAT MAINTENANCE WAS RESPONSIBLE FOR THE FAILURE. PRIORITY TOYOTA OF SPRINGFIELD WAS THE ONLY ONE DURING THE MAINTENANCE AND I FOLLOWED THEIR RECOMMENDED ADVICE FOR THE 2 BRAKE FLUID FLUSHES AND REPLACEMENT.
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Sep 07, 2016 - Orlando, FL - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 35 MPH, THE VEHICLE SKIPPED, JERKED, AND HESITATED TO RESPOND. ALSO, THE ABS AND TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER PUMP ASSEMBLY ACCUMULATOR WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 141,000.
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Sep 06, 2016 - Austin, TX - Service Brakes
ALL THE LIGHTS ON THE DASH ASSOCIATED WITH ANTILOCK BRAKES, TRACTION CONTROL, BRAKE ARE ON. THE BRAKING HAS CHANGED AND DOES NOT SLOW THE CAR AS FAST AS IT USED TO, ALMOST HIT THE CAR IN FRONT THE FIRST TIME I DROVE IT WITH THE LIGHTS ON THAT MORNING. CAR HAS 50,394 MILES ON IT, NOTICED ALL THE LIGHTS ON WHEN STARTED CAR IN MORNING, BRAKES APPEARED TO WORK NORMALLY WHEN BACKED OUT OF DRIVEWAY, BUT AT HIGHER SPEED STOPS THE CAR TRAVELS A LOT FARTHER AND TAKES A LOT MORE EFFORT TO STOP.
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Aug 20, 2016 - North Highlands, CA - Service Brakes
WE CAME TO THE DEALERSHIP AT AUBURN BLVD AND THEY TOLD US THEY DON'T HAVE A PARTS FOR RECAL AND IT WILL TAKE ABOUT A WEEK TO ORDER THEM . THEY GAVE US A PAPER STATING THAT THE RECAL HAS BEEN FIXED FOR DMV PURPOSES TO RENEW THE REGISTRATION EVEN THOUGH RECAL WASN'T FIXED. IT HAS BEEN MORE THEN 4 MONTHS AND NO ONE FROM DEALERSHIP CALLED US TO INFORM US WHEN THEY'LL ACTUALLY FIX THE RECALLED PART. EVERY TIME I CALL THEM THEY SAY THEY DON'T HAVE PART IN STOCK AND THEY DON'T KNOW WHEN THEY'LL RECEIVE IT. PLEASE HELP!
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Aug 15, 2016 - Cedar Rapids, IA - Service Brakes
DRIVING ON A EXTREMELY ROUGH STREET, MY CAR JERKED TO THE LEFT. I TRIED BRAKING, BUT UNMOVABLE OBJECTS (STREET SIGN AND PHONE JUNCTION BOX) PROVIDED THE STOP. AIRBAGS DID NOT DEPLOY, BUT FORCE OF CAR PUSHED ME HARD INTO THE STEERING WHEEL. I HAD MY SAFETY BELT ON, PLUS BACK BRACE. EMTS NOTED 60% O2, IN ICU ON RESPIRATOR FOR A WEEK, HOSPITAL FOR 2 WKS. DISTINCTLY, I REMEMBER THE STEERING WHEEL JERKED TO THE LEFT.
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Aug 09, 2016 - Little Rock, AR - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED TO BE DEPRESSED SEVERAL TIMES IN ORDER FOR THE VEHICLE TO COME TO A STOP. THE ABS, THE TRACTION CONTROL, AND THE BRAKE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.
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Jul 25, 2016 - Miami, FL - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE TRACTION CONTROL, ABS, AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PRESSURE ACCUMULATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.
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Jul 21, 2016 - Harrisburg, PA - Service Brakes
I AM EXPERIENCING A RESURGENCE OF THE ACCELERATION WHILE BRAKING PHENOMENON THAT WAS THE BASIS OF THE 2010 RECALL. WE HAD THE CAR FIXED AT THE TIME OF THE RECALL. THE INCIDENTS RELATE TO WHEN I AM BRAKING AND HAPPEN TO GO OVER A BUMP OR HIT A POTHOLE. AS I AM BREAKING THE CAR SUDDENLY ACCELERATES FORWARD AND YOU HAVE TO KEEP BREAKING HARDER TO KEEP FROM HAVING THE CAR GET AWAY FROM YOU. IT IS NOW HAPPENING ALMOST CONSISTENTLY. AFTER CALLING THE LOCAL TOYOTA DEALER AND THE GENERAL TOYOTA NUMBER, I FIND OUT THAT THEY ARE NOT WILLING TO APPLY THE SAME FIX AS THEY DID IN 2010. I AM NOW FORCED TO TAKE THE CAR IN AND HAVE IT DIAGNOSED AND DON'T KNOW WHAT THEY WILL CHARGE ME FOR THAT. THEN TOYOTA SAID I COULD CALL THEM BACK TO SEE IF THERE IS ANYTHING THEY CAN DO I DON'T UNDERSTAND WHY THEY DON'T HAVE TO STAND BY A FIX THAT IS NOT RELATED TO WEAR AND TEAR BUT RATHER A MALFUNCTION IN THE WAY THEY BUILT THE CAR. IT SHOULD NEVER BE RIGHT TO HAVE A CAR ACCELERATE IF ONE IS BRAKING. THE ONLY DAMAGE TO DATE HAS BEEN A GLARE FROM A CONSTRUCTION WORKER WHO WAS TELLING ME TO STOP ONLY TO SEE THE CAR LURCH TOWARD HIM.
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Jul 16, 2016 - Champaign, IL - Service Brakes
I WAS IN A PARKING STRUCTURE GOING APPROXIMATELY 15 MPH WHEN I REMOVED MY FOOT FROM THE ACCELERATOR TO PRESS THE BRAKE. BEFORE I COULD GET MY FOOT TO THE BRAKE, THE CAR QUICKLY ACCELERATED. IT TOOK AT LEAST TWO ATTEMPTS AT PUSHING THE BRAKE PEDDLE BEFORE THE CAR CAME TO A STOP. AND, TO BE HONEST, THE GUARDRAIL THE CAR HIT HELPED ACTUALLY STOP THE VEHICLE. IT WAS TOTALLY UNEXPECTED AND EXTREMELY SCARY. IN HINDSIGHT, I SHOULD HAVE SUSPECTED THAT THERE MAY BE A PROBLEM WHEN I NOTICED THAT SOMETIMES WHEN APPLYING THE BRAKES TO COME TO A STOP THERE WOULD BE A FEELING OF THE BRAKES SLIPPING AND THE CAR LURCHING FORWARD A BIT. THE DEALERSHIP HAD THE CAR TOWED IN TO GET CHECKED OUT, AND I HAVE BEEN TOLD THAT THEY WILL NOTIFY TOYOTA. IN THE MEANTIME I AM CONCERNED ABOUT THE SAFETY OF THIS CAR!
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Jul 06, 2016 - Brookline, MA - Service Brakes
TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. WHILE DRIVING 45 MPH, THE ANTI-LOCK BRAKES INDEPENDENTLY ENGAGED AND THE POWER STEERING AND BRAKES FAILED WITHOUT WARNING. AS A RESULT, THE CONTACT VEERED OFF THE ROAD AND ROLLED OVER SEVERAL TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION, FRACTURED RIBS, AND SEVERAL LACERATIONS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
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Jul 02, 2016 - Scottsdale, AZ - Service Brakes
I HAVE DRIVEN PEOPLE FOR A LIVING FOR OVER 30 YEARS. I BOUGHT A PRIUS BECAUSE OF FUEL COSTS. A MONTH AGO WHILE TRANSPORTING PASSENGERS, MY POWER BRAKES GO OUT AND MY DASH LIGHTS UP WITH ABS,BRAKE, & TRACTION CONTROL WARNING LIGHTS. I TAKE IT TO THE TOYOTA DEALER WHO CHARGES ME $111 TO TELL ME I HAVE A BRAKE PROBLEM AND THAT IT WILL COST $4418 TO FIX IT. CODE # C1391; THEY RECOMMEND REPLACING THE MASTER CYLINDER; AND BOOSTER PUMP ASSEMBLY SAYING THERE IS AN ABNORMAL LEAK DOWN OF THE BRAKE ACCUMULATOR. THIS IS INSANE. I CANNOT AFFORD TO FIX IT AND MUST CONTINUE TO WORK TO LIVE; THEREFORE DRIVING ABOUT 200 MILES/DAY WITH HYDRAULIC ONLY BRAKES. MY RESEARCH INDICATES THERE WAS A MAJOR RECALL FOR THIS EXACT PROBLEM ON THE 2010 MODEL. THE DEALERSHIP AND TOYOTA CORPORATE BOTH SAY MY VEHICLE WAS NOT PART OF THE RECALL. I FEEL AS THOUGH IT SHOULD BE SINCE, OBVIOUSLY, THE PROBLEM HAS NOT BEEN SOLVED. I AM NOT ALONE, AS MANY OWNERS ON PRIUSCHAT HAVE THE SAME PROBLEM. THIS IS A MAJOR SAFETY CONCERN TO NOT ONLY MYSELF, OTHER VEHICLES OR PEDESTRIANS, BUT ALSO MY PASSENGERS. AN EXPANDED RECALL IS NECESSARY AND WARRANTED. ANYTHING YOU CAN DO WILL HELP AND MAKE US ALL SAFER. .
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Jun 28, 2016 - Iowa City, IA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO SLOW DOWN UNTIL EXCESSIVE PRESSURE WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NITROGEN FUEL LEAKED INTO THE BRAKE FLUID. THE BRAKE BOOSTER PUMP ASSEMBLY WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,485. UPDATED 10/06/16
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Jun 21, 2016 - Shelby Township, MI - Service Brakes
DESIGN FLAW....LOSS OF BRAKE FUNCTION DURING BRAKING EVENTS WHILE GOING OVER BUMPS AND POTHOLES (LOWER SPEEDS <30MPH). I BELIEVE THE ROOT CAUSE IS THE TRANSITION BETWEEN REGENERATIVE BRAKING AND HYDRAULIC BRAKE. I ALWAYS FEEL UNSAFE DURING BRAKING EVENTS, AND ALWAYS HAVE TO BE PROACTIVE AND CALCULATE THE DISTANCE IN FRONT OF ME TO ACCOMMODATE THE LOSS IN STOP DISTANCE . VERY UNCOMFORTABLE FEELING!
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Jun 05, 2016 - Cape Elizabeth, ME - Service Brakes
BRAKES SUDDENLY STOPPED FUNCTIONING WHILE DRIVING 55 MPH ON 4 LANE HIGHWAY. DASHBOARD ALARMS ALSO INDICATED THERE WAS A BRAKE PROBLEM. PER TOYOTA TECHNICIAN AT PRESTIGE TOYOTA IN KINGSTON NY, GAS BUBBLES CONTAMINATED BRAKES AND RUINED PUMP AND ACTUATOR. ACCORDING TO TOYOTA WARRANTY ASSISTANCE REPRESENTATIVE "FRED," WHO SPOKE WITH LOCAL TECHNICIAN, THERE WAS A RECALL FOR THIS EXACT CONDITION, BUT DID NOT INCLUDE MY PARTICULAR VIN. I WAS VERY LUCKY NOT TO HAVE BEEN IN A SERIOUS ACCIDENT, AND I HAVE TO WONDER HOW MANY OTHER PRIUS DRIVERS ARE AT SERIOUS RISK BECAUSE OF SIMILAR CONDITION.
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Jun 02, 2016 - Malden, MA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK A GREATER AMOUNT OF TIME TO STOP THE VEHICLE. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL. THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A BRAKE PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 96,000.
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May 25, 2016 - Riverside, CA - Service Brakes
ONCOMING CAR STOPPED AT TRAFFIC LIGHT WHILE I WAS PROCEEDING STRAIGHT IN THE OPPOSITE DIRECTION. THE ONCOMING CAR THEN MADE A LEFT TURN ACROSS THE ROAD IN FRONT OF ME. I STARTED A TURN TO THE RIGHT ASSUMING THAT THE OTHER CAR WOULD SEE ME AND STOP. AT THE SAME TIME I HIT MY BRAKES. MY CAR SEEMED VERY SLOW TO DECELERATE. I NOW REALIZE THAT CAR BRAKES CAN GIVE MUCH MORE SIGNIFICANT STOPPING. AT THE TIME, BECAUSE OF MY TRAINING AS MILITARY AND AIRLINE PILOT, I STAYED ON THE BRAKES AND DID NOT PUMP THEM. IN RETROSPECT, PUMPING THE BRAKES MIGHT HAVE GOTTEN THEM TO WORK. THE ANTI-SKID SYSTEM SEEMED TO BE INEFFECTIVE. I STRUCK THE OTHER CAR AT ITS RIGHT FRONT WHEEL. MY AIRBAG WORKED WONDERFULLY, BUT MY CAR WAS TOTALED. AS NO PERSON WAS HURT, THE POLICE WERE UNINTERESTED. THE ACCIDENT IS ON FILE WITH RIVERSIDE COUNTY SHERIFF'S OFFICE AS FILE# MV142810251. THE DATE WAS 10-8-2014.
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May 25, 2016 - Henderson, NV - Service Brakes
ON 05/25/2016 AT ABOUT 9AM, WHILE IN MOTION AT A RATE OF SPEED APPROX 25 MPH ON A STREET DURING CONSTRUCTION (DON'T KNOW IF THE BUMPY ROAD HAD ANYTHING TO DO WITH IT), THE CHANGE OIL SOON LIGHT APPEARED AND SECONDS LATER ALL THE LIGHTS ON THE DASH CAME ON WITH THE MESSAGE TO CHECK THE "CHECK HYBRID SYSTEM" . I TRIED TO STOP THE VEHICLE AND IT KEPT ACCELERATING. I PRESSED ON THE BREAKS REALLY HARD AND THE TRACTION CONTROL LIGHT KEPT FLASHING ON AND OFF LIKE CRAZY BUT IT BARELY HAD ANY IMPACT. ALTHOUGH THE VEHICLE SLOWED, IT DID NOT COME TO A FULL STOP. I ENDED UP HITTING THE VEHICLE IN FRONT OF ME. THANK GOD IT WAS A TRUCK AND AS ABLE TO STOP THE CAR FROM MOVING FURTHER OR I COULD OF ENDED UP IN THE MIDDLE OF AN INTERSECTION. AFTER THE COLLISION, THE CAR WOULD NOT STOP ALTHOUGH THE PARK BUTTON WAS PRESSED AND LIGHT WAS ON. I EVEN TRIED TURNING OFF THE VEHICLE AND THE VEHICLE STAYED ON AND IN DRIVE. I ENDED UP IN THE HOSPITAL AND DON'T KNOW HOW IT EVENTUALLY GOT TURNED OFF BUT THAT WAS VERY FRIGHTENING. I HAD MY CHILDREN IN THE CAR. ON IMPACT, THE SEAT BELTS DID NOT EVEN TIGHTEN.
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May 24, 2016 - Austin, TX - Service Brakes
AT 46,900 MILES WITHOUT ANY WARNING ALL THE BRAKE WARNING LIGHTS CAME ON AND BRAKING EFFECTIVENESS DROPPED OFF. HAVE TO PUSH PEDAL TO THE FLOOR TO GET THE CAR TO STOP THE LIGHTS FOR TRACTION CONTROL, ANTI LOCK BRAKES AND THE WORD "BRAKE" AND ANOTHER LIGHT LIKE A CIRCLE ARE ON ALL THE TIME NORMALLY THERE IS STRONG BRAKING WHEN FIRST TOUCH THE BRAKE PEDAL BUT NOW VERY LIMITED BRAKING UNTIL PUSH DOWN VERY HARD ON THE BRAKE PEDAL. LOOKED AT BRAKE FLUID AND IT IS FULL, DO NOT KNOW WHY THE BRAKES ARE NOT WORKING
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May 11, 2016 - Northridge, CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 35 MPH OVER BUMPS IN THE ROAD, THE BRAKES FAILED TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED EACH TIME THE VEHICLE DROVE OVER A BUMP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 07/14/16
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May 04, 2016 - San Antonio, TX - Service Brakes
WHILE DRIVING HOME FROM WORK, THE BRAKES WENT OUT ON MY TOYOTA PRIUS AND THE WARNING LIGHTS FOR ABS, TRACTION CONTROL, AND BRAKES ALL CAME ON. I STILL HAD A SMALL AMOUNT OF BRAKE PEDAL LEFT AND THE EMERGENCY BRAKE CONTINUED TO WORK. WHEN THE TOYOTA DEALER DIAGNOSED THE PROBLEM TODAY, THEY SAID THAT IT WAS A $3500 BRAKE BOOSTER AND THAT IT WAS NOT COVERED UNDER RECALL OR WARRANTY. THE SYMPTOMS, THE WARNING LIGHTS, AND THE RESULTS ALL MATCH A PREVIOUS TOYOTA RECALL (D0H) EXACTLY, YET THEY WILL NOT INCLUDE MY CAR UNDER THE RECALL BECAUSE MY VIN IS NOT PART OF THE ORIGINAL RECALL. THEY'RE LUCKY I WASN'T PHYSICALLY INJURED IN ACCIDENT CAUSED BY THIS. I SUGGESTED TO THEIR CUSTOMER SERVICE REP THAT MAYBE MY CAR SHOULD BE INCLUDED IN THE RECALL, BUT THEY DID NOT AGREE.
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May 03, 2016 - Media, PA - Service Brakes
I WAS DRIVING MY VEHICLE AT ABOUT 35 MPH ON A TWO LANE, HILLY ROAD. SUDDENLY, THE ABS AND WARNING LIGHTS STARTED FLASHING, AND THERE WAS A LOUD BEEPING NOISE. I PRESSED THE BRAKE PEDAL, AND THERE WAS NO RESPONSE. SINCE I WAS TRAVELING UPHILL, I SLOWED AND THEN USED MY EMERGENCY BRAKE TO COME TO A COMPLETE STOP. AFTER THE VEHICLE WAS TOWED TO A TOYOTA DEALER AND DIAGNOSED, I WAS INFORMED THAT THERE WAS AN INTERNAL LEAK IN THE HYDRAULIC UNIT OF THE BRAKING SYSTEM, AND THAT THE ABS PUMP MODULE AND BRAKE MASTER CYLINDER NEEDED REPLACEMENT. THIS WAS A VERY SIMILAR ISSUE TO A RECALL OF OTHER 2010 TOYOTA PRIUS VEHICLES, BUT THE RECALL DOES NOT APPLY TO MY VIN NUMBER. TOYOTA CLAIMS THAT THE PROBLEM WAS "REMEDIED" BEFORE MY VEHICLE WAS PRODUCED EVEN THOUGH ONE OF MY TROUBLE CODES IS THE SAME AS THE TROUBLE CODE REFERRED TO IN THE RECALL.
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Apr 08, 2016 - Lakeland, FL - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES SUDDENLY FAILED TO OPERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. DURING THE INCIDENT, THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND AN AUDIBLE SIGNAL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 98,000.
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Mar 23, 2016 - Philadelphia, PA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO SLOW DOWN. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXTREME FORCE IN ORDER FOR THE VEHICLE TO STOP. THE YELLOW AND RED BRAKE SYSTEM WARNING INDICATORS AND THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL FELT LIKE A SPONGE ONCE THE BRAKE PEDAL WAS FULLY DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER ASSEMBLY AND THE BRAKE BOOSTER PUMP ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS UNKNOWN.
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Mar 09, 2016 - San Fernando, CA - Service Brakes
THE TOYOTA PRIUS I HAVE HAS A RECALL, I BROUGHT THE CAR TO TOYOTA HAMER DEALER IN MISSION HILLS, THEY RELEASED THE CAR BACK TO ME AFTER THE I RECIEVED A BRAKES RECALL, I EXPERIENCED SCARY UNSAFE EXPERIENCE IN THIS CAR. THE CAR WAS PARK IN A UP SLOP DRIVEWAY, MY FAMILY WAS INSIDE, THE CAR TURNED ON, I HAD MY BRAKE PEDDLE PRESSED, AS I SHIFTED INTO REVERSE THECAR MOVED AND STOPPED IN A VIOLENT WAY TO A STOP, I TRIED GENTLY LETTING GO OF THE BRAKE PADDLE AND AGAIN THE CAR MOVED SWIFTLY WITH THE BRAKES ENGAGED TO A VIOLENT STOP. THIS IS VERY UNSAFE.
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Feb 22, 2016 - Ranson, WV - Service Brakes
BRAKE BOOSTER PUMP ASSEMBLY VEHICLE IN MOTION WHEN ON HIGHWAY WHEN LOSS OF BREAKING AND STEERING TOOK PLACE. VEHICLE LIGHTED ICONS APPEARED ON DASH ALONG WITH ALARM SOUND. (ABS) (!) (BRAKE) (SS). THIS UNSAFE CONDITION COULD HAVE BEEN AVOIDED IF NHTSA WOULD HAVE FORCED TOYOTA TO RECALL THIS DEFECTIVE PART IN 2013 WHEN TOYOTA NOTIFIED NHTSA OF THE DEFECTIVE BRAKING SYSTEM. OR TOYOTA MAILED NOTICE TO CUSTOMERS AS STATED BACK IN 2013, WHICH PREVENTION COULD PREVENT LOSS OF LIFE OR HARM. OR CLASS ACTION. HTTP://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/UCM442011/RCMN-13V235-0909.PDF
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Feb 18, 2016 - Seattle, WA - Service Brakes
THE ISSUES IS MY BRAKES. WHEN I AM SLOWING DOWN AT AN INTERSECTION, TYPICALLY WHEN THE ROAD IS WET, IF ANY OF MY WHEELS PASSES OVER A MANHOLE, OR PAVEMENT STRIPING THAT IS SLICKER THAN THE PAVEMENT, THE BRAKES WILL RELEASE. ON SEVERAL OCCASIONS, MY CAR HAS GONE THROUGH OR PARTIALLY THROUGH THE INTERSECTION. RECENTLY THIS CAUSED ME TO RUN A RED LIGHT. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR USED . I TOOK IT TO THE DEALER (BURIEN AUTO, BURIEN, WA) ABOUT 18 MONTHS AGO WITH A NOTE EXPLAINING WHAT IS HAPPENING, AND THE MECHANIC SAID HE ROAD TESTED IT AND THERE WAS NO PROBLEM.
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Feb 18, 2016 - Gainesville, FL - Service Brakes
MY CAR AT 139,500 MILES DRIVING STRAIGHT ON A MAIN ROAD AT 45 MPH HAD THREE LIGHTS COME ON, RED 'BRAKE' LIGHT, YELLOW 'ABS' LIGHT AND THE YELLOW 'TCS' LIGHT. EARL STEWART TOYOTA DIAGNOSED PROBLEM AS BRAKE ACTUATOR NEEDS TO BE REPLACED AT A COST OF LABOR/PARTS OF 2,100$. I WAS ABLE TO FINANCIALLY AFFORD THE REPAIR SO I TOLD THEM TO PERFORM THE REPAIR. LESS THAN TWO DAYS LATER, DRIVING NORMALLY ON A MAIN ROAD, THE SAME THREE WARNINGS APPEARED, AND OF COURSE UPSET ME GREATLY. TOYOTA THIS TIME DIAGNOSED THE PROBLEM THIS TIME AS THE BRAKE BOOSTER NEEDS TO BE REPLACED. ANOTHER DEALER SAID THE BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. I AM IN TALKS WITH THE DEALER TO FIGURE OUT HOW TO PROCEED.
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Feb 17, 2016 - Herndon, VA - Service Brakes
DRIVER MADE A SUDDEN STOP TO AVOID AN ACCIDENT ON 2/16/15, ENGAGING THE BRAKES. AFTERWARD THE BRAKES ALTERNATED BETWEEN BEING HARD TO PUSH AND BEING SOFT TO PUSH. DRIVER PARKED THE VEHICLE 5 MINUTES LATER. THE NEXT TIME THE CAR WAS TURNED ON(APPROXIMATELY 60M LATER), THE CAR BEGAN BEEPING AND SHOWING THREE ERROR LIGHTS - ABS, (!), AND THE TRACTION CONTROL SYMBOL. AFTER RUNNING DIAGNOSTICS, THE DRIVER WAS TOLD BY A MECHANIC THAT THE PROBLEM SOUNDED EXACTLY LIKE A PREVIOUSLY ISSUED RECALL (TCP-D0H); HOWEVER, TOYOTA HAS INDICATED THAT OUR MODEL IS OUTSIDE THE SCOPE OF THEIR RECALL. GIVEN THAT WE HAVE THE SAME MAKE/MODEL/YEAR CAR AS THE RECALL AND THE SAME ISSUE DESCRIBED, THE SITUATION IS HIGHLY SUSPECT. IN ADDITION TO INSURING MY OWN FAMILY'S SAFETY, I'M HOPING TO MAKE SURE THIS POTENTIALLY DANGEROUS BRAKE ISSUE ISN'T MORE WIDESPREAD THAN TOYOTA HAS ADMITTED.
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Feb 11, 2016 - Colorado Springs, CO - Service Brakes
WHEN BRAKING ON A BUMPY ROAD, OVER A POT HOLE OR ON SLIPPERY ROAD THE BRAKES SLIP AND THE CAR PROPELS FORWARD . THIS HAPPENS ON CITY STREETS WHILE IN MOTION.
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Jan 26, 2016 - Columbia, SC - Service Brakes
DRIVING ON HIGHWAY THE ABS AND BRAKE WARNING LIGHTS CAME ON AND AN ALARM STARTED SOUNDING. I WAITED UNTIL LIGHT TRAFFIC APPLIED BRAKES PEDAL FELT LIKE I WAS PRESSING ON A BRICK, NO BRAKING OCCURRED I PRESSED HARDER, THE BRAKES BECAME SOFTER WENT TO THE FLOOR AND THE BRAKE PADS GRABBED HARD ON THE WHEELS. THERE IS NO CONTROLLED BRAKING ON THE CAR. DEALERSHIP SAYS THE BRAKE BOOSTER PUMP FAILED, THIS IS THE SAME YEAR MODEL THAT HAD BRAKING PROBLEMS RELATED TO NITROGEN IN THE BREAK LINES CAUSED BY A FAILED BRAKE BOOSTER PUMP. THE VIN IS ALSO VERY CLOSE TO AFFECTED VEHICLES. FORTUNATELY WHEN THIS OCCURRED I WAS IN A POSITION TO NAVIGATE TO WHERE I COULD TEST THE BRAKES IN A FAIRLY CONTROLLED ENVIRONMENT. HAD IT HAPPENED IN HEAVY TRAFFIC IT WOULD HAVE ALMOST CERTAINLY RESULTED IN A SERIOUS ACCIDENT.
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Jan 13, 2016 - Elon, NC - Service Brakes
AS I WAS DRIVING, I NOTICED THAT WHEN I PRESSED ON THE BRAKES, THE CAR WOULD JERK FORWARD BEFORE COMING TO A STOP. ONCE STOPPED (BUT STILL TURNED ON), THE CAR MADE A BUZZING NOISE I HAD NEVER HEARD BEFORE. NO WARNING LIGHTS CAME ON, AND THE BRAKES DID NOT SQUEAK. AN HOUR LATER, MY HUSBAND DROVE THE CAR HOME FOR ME (I RODE WITH A FRIEND), AND HE REPORTED THAT WARNING LIGHTS CAME ON AND THE BRAKES DID NOT WORK PROPERLY. IN ORDER FOR THE BRAKES TO WORK, HE HAD TO PRESS VERY HARD ON THEM AND ALSO ALLOW MUCH MORE DISTANCE FOR THE CAR TO STOP. HE COULD HAVE EASILY CRASHED INTO THE BACK OF ANOTHER VEHICLE. HE TOOK THE CAR TO THE TOYOTA DEALERSHIP AND WAS INFORMED THE BRAKE BOOSTER ASSEMBLY WOULD HAVE TO BE REPLACED. THIS IS THE SAME COMPLAINT AS A 2010 PRIUS RECALL, BUT MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL, SO I DID NOT RECEIVE A NOTICE IN THE AIL. ALSO, WE HAD TO PAY $3008 TO HAVE THE BRAKE BOOSTER ASSEMBLY REPLACED. THE CONSUMER REFERENCED RECALL # 13V235000. UPDATED 02/11/16.
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Nov 12, 2015 - Charlottesville, VA - Service Brakes
LOSS OF BRAKE PRESSURE, WITH INSUFFICIENT BREAKING TO HOLD AT A STOP WHILE IN DRIVE. WARNING LIGHTS FOR BRAKE SYSTEM, ABS, ELECTRONIC BRAKE SYSTEM (YELLOW EXCLAMATION POINT IN A CIRCLE), AND TRACTION CONTROL. DIAGNOSED BY BROWN TOYOTA IN CHARLOTTESVILLE VA AS FAULTY BRAKE BOOSTER, ACCUMULATOR, AND MASTER CYLINDER. BROWN TOYOTA SAID IT WAS A RECURRING PROBLEM THEY HAVE ENCOUNTERED AND THEY HAVE BEEN IN CONTACT WITH TOYOTA HEADQUARTERS ABOUT IT. ESTIMATE WAS $5800. TOYOTA CUSTOMER SERVICE WAS CONTACTED. WAS TOLD IT IS NOT ONE OF THE 2010 CARS COVERED BY THE RECALL DESPITE BEING THE SAME FAILURE AND NO COMPENSATION WAS OFFERED.
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Oct 21, 2015 - Milpitas, CA - Service Brakes
VEHICLES BRAKES ARE SPONGY AND UNPREDICTABLE. THE DEALER RECOMMENDED TO DO A BRAKE FLUID EXCHANGE AND NOW THE PROBLEM HAS GONE AWAY. THIS ISSUE SEEMS VERY SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 13V235000, WHERE NITROGEN ENTERS THE BRAKE FLUID AND MAKES THE BRAKES LESS RESPONSIVE. HOWEVER, THE DEALER SAID THIS VEHICLE IS NOT COVERED BY THAT RECALL AND I WAS CHARGED $150 FOR THE REPAIR.....UPDATED 12/02/15 THE CONSUMER STATED THE BRAKES FELT SPONGY AND WERE UNPREDICTABLE AT LOW SPEEDS OF LESS THAN 20 MPH. UPDATED 12/28/15.
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Oct 02, 2015 - Monterey Park, CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE ATTEMPTING TO PARK THE VEHICLE WITH THE BRAKE PEDAL ENGAGED, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THE CURB. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
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Sep 30, 2015 - Norfolk, VA - Service Brakes
WHILE DECELERATING DUE TO APPLICATION OF THE BRAKE PEDAL IF THE VEHICLE ENCOUNTERS A POTHOLE OR OTHER DEEP ROAD IMPERFECTION THE BRAKING CUTS OUT AND THE VEHICLE RESUMES COASTING IMMEDIATELY EVEN THOUGH THE BRAKE PEDAL IS DEPRESSED. HARDER APPLICATION OF THE BRAKE PEDAL IS NECESSARY TO RESUME VEHICLE BRAKING. SUBSEQUENT BRAKING POWER IS MUCH REDUCED COMPARED TO NORMAL BRAKING AND SIGNIFICANTLY HARDER BRAKE PEDAL PRESSURE IS NECESSARY. NORMAL BRAKING MAY BE REESTABLISHED BY LIFTING THE FOOD OFF THE BRAKE PEDAL COMPLETELY AND RE-DEPRESSING THE BRAKE PEDAL. THE SEVERITY OF THE SUDDEN LOSS OF BRAKING (COMPLETE LOSS OF BRAKING) IS SHOCKING, ALARMING, AND PANIC ENDUCING AND RESULTS IN WHIPLASH TO THE VEHICLE OCCUPANTS AS THE PASSENGERS, BEING UNCONSCIOUSLY BRACED FOR DECELERATION, ARE SUDDENLY JOLTED BACK INTO THEIR SEATS. WHEN ANOTHER VEHICLE IS LOCATED IN FRONT OF THE VEHICLE THE SUDDEN LOSS OF BRAKING AND SUBSEQUENT WEAK BRAKING POWER DESPITE STRONG BRAKE PEDAL DEPRESSION IS HIGHLY ALARMING. THE MOST REPRODUCIBLE SITUATION IN WHICH THIS HAPPENS IS ON DRY PAVEMENT WHILE EXITING A HIGHWAY AND DECELERATING ON A STRAIGHT OR SLIGHTLY CURVED EXIT RAMP WITH ONE OR MORE POTHOLES. THE PHENOMENON OCCURS IN OTHER CIRCUMSTANCES AS WELL WHERE A POTHOLE IS ENCOUNTERED WHILE THE VEHICLE IS UNDER BRAKING.
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Sep 30, 2015 - Indianapolis, IN - Service Brakes
WHEN APPLYING THE BREAKS BEFORE AND OVER RAILROAD TRACKS, THE BREAKING WILL DISENGAGE AND THEN REENGAGE. IT WILL ALSO HAPPEN WITH POT HOLES. YOU GET THE FEELING THE CAR WON'T STOP. THIS HAS BEEN HAPPING FOR YEAR AND THE SERVICE DEPARTMENT GIVES DIFFERENT ANSWERS TO THE CAUSE.
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Aug 11, 2015 - Barto, PA - Service Brakes
I HAVE HAD THIS PROBLEM EVER SINCE I BOUGHT THIS CAR USED FROM A TOYOTA DEALERSHIP. IF I DRIVE OVER AN UNEVEN SURFACE, POTHOLE, ETC., MY CAR WILL SKIP AND THEN LURCH FORWARD. IT IS WORST ON WET ROADS. I HAVE TROUBLE STOPPING IT. ON SNOW I HAVE LITTLE TO NO TRACTION. I GOT A NEW SET OF TIRES AND I WASTED MY MONEY. NO DIFFERENCE. I DON'T FEEL SAFE DRIVING THIS VEHICLE. I HAVE BEEN DRIVING FOR YEARS, HAD MANY DIFFERENT VEHICLES, DRIVE AS PART OF MY JOB, AND HAVE NEVER EXPERIENCED ANYTHING LIKE IT. CONTACTING TOYOTA ABOUT IT WAS A WASTE OF TIME. I HAVE SPOKEN TO OTHER PRIUS 2010 OWNERS AND EVERY ONE SAYS THE SAME THING ABOUT HOW IT HANDLES WHEN GOING OVER BUMPS. THE SKIP AND LURCH COULD EASILY RESULT IN A REAR END COLLISION. I THINK THIS IS SOMETHING TOYOTA JUST DOESN'T WANT TO ADMIT TO AS BEING A PROBLEM.
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Jul 24, 2015 - Oakton, VA - Service Brakes
CAR SEEMS TO LURCH FORWARD BEFORE STOPPING WHEN BRAKING ON A ROUGH SURFACE. THIS IS AN ONGOING PROBLEM. DESPITE NHTSA NOTICE THAT THERE IS A SOFTWARE FIX AVAILABLE FOR SOME 2010 PRIUSES, TOYOTA MAINTAINS MY CAR IS NOT INCLUDED IN THE BATCH THAT WAS TO RECEIVE THEM. UPDATE 9/15/15
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Jul 22, 2015 - Brooklyn, NY - Service Brakes
AS MANY PREVIOUS OWNERS DESCRIBED, I AM ALSO HAVING PROBLEMS WITH THE BRAKES AT LOW SPEED SINCE THE BEGINNING OF OWNING THIS VEHICLE (OCTOBER 2009). DEALER COULDN'T REPLICATE THE PROBLEM. ALTHOUGH THE CAR WENT THROUGH THE RECALL FOR THE BREAK SYSTEM IS STILL HAVING THE SAME ISSUE EVER SINCE. THE OTHER ISSUE WITH THE BRAKES HAPPENS AFTER RAIN. IT MAKES A SCREECHING NOISE WITHOUT PERFORMANCE BEING EFFECTED. IT GOES AWAY USUALLY WITHIN A HALF AN HOUR. THIS HAS BEEN AN ONGOING THING TOO FOR FEW YEARS BY NOW. THE OTHER ISSUE I HAD AS WELL AS OTHERS IS DIMMING OF LIGHTS THAT HAS BEEN OCCURRING SINCE LAST YEAR. WE NEEDED TO SWITCH THE LIGHTBULBS MORE FREQUENTLY THAN SEEMS NORMAL. DIDN'T EVEN THINK IT WAS OUT OF THE ORDINARY UNTIL I READ THE COMMENTS HERE ABOUT IT. THE OTHER PROBLEM I STARTED TO HAVE IS WITH A STEREO DISPLAY SYSTEM AND THE VOICE ACTIVATION FOR THE BLUETOOTH. THE DISPLAY HAD SOME WEIRD LINES ON IT AFTER A VERY COLD OR A VERY HOT DAY (RADIO WAS WORKING FINE JUST THE DISPLAY WAS NOT WORKING PROPERLY). EVENTUALLY GOES BACK TO NORMAL BUT THIS STARTED HAPPENING THE LAST YEAR OR SO. THE SAME TIME ALSO HAD A PROBLEM WITH THE VOICE ACTIVATION UNIT WHICH TURNED ON UNEXPECTEDLY AND TURNED BACK ON IN 10 SECONDS AFTER EACH TIME I TURNED IT OFF. THIS WAS HAPPENING FOR A GOOD 30 MIN AT THAT TIME. THIS ONLY OCCURRED TWICE BUT BOTH TIMES WAS AFTER A HOT DAY LAST SUMMER. THIS YEAR SO FAR HAVEN'T HAPPENED YET.
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Jun 18, 2015 - Olney , MD - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE CONTACT DROVE OVER A POTHOLE AND THE VEHICLE VEERED TO THE RIGHT. IN ADDITION, THE VEHICLE ACCELERATED IN EXCESS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 10V039000 (SERVICE BRAKES, AIR). THE FAILURE MILEAGE WAS 15,000.
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Jun 08, 2015 - New Orleans, LA - Service Brakes
WE HAVE EXPERIENCED INCONSISTENT BREAK FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. WE NOTICED ALSO THAT THERE WAS A RECALL ON THIS ISSUE IN 2010 BUT OUR PARTICULAR CAR (BY VIN NUMBER) DID NOT QUALIFY. WE THINK THAT THE RECALL SHOULD HAVE INCLUDED A BROADER SAMPLE OF SAME YEAR AND MODEL. WE HAVE BROUGHT THE PROBLEM TO THE ATTENTION OF THE DEALERSHIP SEVERAL TIMES BUT THEY HAVE DISMISSED IT AS NORMAL OPERATION OF BRAKES. WE FEEL VERY UNSAFE IN THE VEHICLE.
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Jun 05, 2015 - Dublin , CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
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May 30, 2015 - Florence, KY - Service Brakes
I READ THE COMPLAINTS & FOUND ONE LISTED RECENTLY DATED 5/22/15 THAT DESCRIBES THE EXACT PROBLEM I HAVE. MY PRIUS IS A 2010 PURCHASED IN 7/09 & SHORTLY THEREAFTER, I NOTICED THE BRAKING ISSUE. THE FOLLOWING INFO IN QUOTES IS COPIED FROM THE OTHER COMPLAINT WHICH IS THE SAME ISSUE I HAVE - (OTHER COMPLAINT STATED) "WHEN YOU ARE AT LOWER SPEEDS AND HIT A POTHOLE OR BIG BUMP WHILE BREAKING, THERE'S A SUDDEN 'JOLT' AND IT FEELS AS IF THE BREAKS HAVE BEEN COMPLETELY RELEASED MOMENTARILY. IT ALMOST FEELS AS IF THE CAR LURCHES FORWARD. I FEEL IT HEIGHTENS THE CHANCE OF A CRASH DUE TO INCREASED DECELERATION TIME." IT SOMETIMES FEELS LIKE YOU ARE SLIDING ON ICE & HAVE NO CONTROL OVER THE CAR. (AND IT IS SCARY WHEN IT HAPPENS!) I HAD TOYOTA CHECK MY VEHICLE A FEW TIMES, BUT THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM, SO NOTHING WAS FIXED. I THOUGHT IT WAS JUST MY CAR THIS WAS HAPPENING TO. NOW I FIND THAT I AM NOT ALONE IN THIS. THE COMPLAINT I REFERENCED STATED THAT THERE WAS AND A "PREVIOUS INVESTIGATION & PARTIAL RECALL BUT IT DIDN'T AFFECT ALL OF THE 2010 PRODUCTION VEHICLES, JUST A PORTION." I NEVER HEARD ABOUT ANY RECALL OR INVESTIGATION ON THIS. I AGREE WITH THE OTHER COMPLAINT THAT "THIS NEEDS TO BE RE-INVESTIGATED AS MY CAR AND COUNTLESS OTHER CARS (BOTH INVOLVED AND NOT INVOLVED IN THE LAST RECALL) ARE (STILL) MALFUNCTIONING WHEN IT COMES TO THE BREAKING SYSTEM AT SLOWER SPEEDS WHEN ON ROUGH ROADS / ENCOUNTERING POTHOLES / BUMPS." MY CAR STILL HAS THIS PROBLEM EVEN AS IT IS NOW 5 YEARS OLD. WHAT NEEDS TO BE DONE TO CORRECT THIS ISSUE?
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May 27, 2015 - Hillsborough, NJ - Service Brakes
EXPERIENCE INCONSISTENT BRAKE FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. STOPPING DISTANCES INCREASE.
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May 22, 2015 - Arlington, TX - Service Brakes
I HAVE OWNED TWO PRIUS AND BOTH OF THEM HAVE HAD THE SAME BREAKING ISSUE. WHEN YOU ARE AT LOWER SPEEDS AND HIT A POTHOLE OR BIG BUMP WHILE BREAKING, THERE'S A SUDDEN 'JOLT' AND IT FEELS AS IF THE BREAKS HAVE BEEN COMPLETELY RELEASED MOMENTARILY. IT ALMOST FEELS AS THE CAR LURCHES FORWARD. I TRY TO AVOID POTHOLES, ETC ANYWAYS, BUT I AM EXTRA VIGILANT BECAUSE OF THIS ISSUE AS I FEEL IT HEIGHTENS THE CHANCE OF A CRASH DUE TO INCREASED DECELERATION TIME. LAST NIGHT, I WAS COMING UP TO AN INTERSECTION THAT HAD A YIELD SIGN. THE CAR IN-FRONT OF ME STOPPED. I HIT MY BREAKS, BUT WHILE BREAKING, I HIT A POTHOLE (IT AS DARK SO I COULDN'T SEE IT) MY BREAKS SUDDENLY BEHAVED AS DESCRIBED ABOVE - THEY LET GO FOR A MOMENT AND THE CAR SOMEWHAT JOLTED FORWARD. I WAS UNABLE TO STOP IN-TIME AND REAR-ENDED THE DRIVER AHEAD OF ME. I WAS ALWAYS AFRAID THAT BECAUSE OF THIS BREAKING ISSUE THAT THIS WOULD HAPPEN - AND NOW IT HAS. I KNOW THERE WAS A PREVIOUS INVESTIGATION AND A PARTIAL RECALL BUT IT DIDN'T AFFECT ALL OF THE 2010 PRODUCTION VEHICLES, JUST A PORTION. I FEEL THIS NEEDS TO BE RE-INVESTIGATED AS MY CAR AND COUNTLESS OTHER CARS (BOTH INVOLVED AND NOT INVOLVED IN THE LAST RECALL) ARE (STILL) MALFUNCTIONING WHEN IT COMES TO THE BREAKING SYSTEM AT SLOWER SPEEDS WHEN ON ROUGH ROADS / ENCOUNTERING POTHOLES / BUMPS.
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May 21, 2015 - Charlotte, NC - Service Brakes
HAVE OWNED THE CAR SINCE NEW IN 2010. BRAKES EXHIBIT THE SAME ISSUE MENTIONED IN OTHER COMPLAINTS I.E. WHEN GOING OVER BUMPY ROADS, BRAKES "RELEASE" AND RE-ENGAGE CAUSING THE CAR TO NOT STOP QUICKLY. HAD SOFTWARE RECALL DONE BUT DID NOT SIGNIFICANTLY AFFECT. HAVE JUST BEEN LIVING WITH IT BUT AFTER SEEING ALL OTHER COMPLAINTS, THOUGHT I WOULD WEIGH IN WITH THE SAME PROBLEM AS IT APPEARS TO BE A COMMON ISSUE WITH A DESIGN FLAW OF SOME SORT THAT NEEDS TO BE ADDRESSED FOR SAFETY REASONS.
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May 20, 2015 - Fountain Hills , AZ - Service Brakes
CAR CAME OUT OF THE CAR WASH AND AS I GOT READY TO PULL OUT THE BRAKE LIGHT CAME ON AND THERE WAS A RAPID BEEP. PUSHED ON THE BRAKES AND FELT NO RESISTANCE LIKE BRAKES DID NOT EXIST. HAD THE CAR TOWED TO THE DEALER (RIGHT TOYOTA ON FRANK LLOYD - SCOTTSDALE AZ) - DEALER RAN A SOFTWARE TO FIX IT (PART OF A RECALL) BUT THAT DID NOT FI X THE ISSUE. DEALER ASKED ME TO HAVE HYDRO BOOSTER PUMP AND THE ASSEMBLY REPLACED - THEY CHARGED ME $4200 FOR PARTS AND LABOR. I WAS FORCED TO PAY AS THEY SAID THEY TRIED TO FIX IT THROUGHT HE SOFTWARE BUT IT DID NOT. I FEEL THAT TOYOTA IS REPSONSIBLE FOR THE SYSTEM FAILURE - THE BRAKES ARE CRITICAL - THEY SUDDENLY STOPED WORKING. IT COULD HAVE BEEN FATAL IF I WAS ON THE ROAD WHEN IT HAPPENED. THE FAILURE SHOULD BE GRADUAL AND THERE SHOULD BE A CERTAIN WARNING IF THE PUMP WAS MALFUNCTIONING. I NEED YOUR HELP IN RESOLVING THIS. TOYOTA SHOULD BE RESPONSIBELF RO PAYING THE INVOICE.
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May 10, 2015 - Cedar Rapids, IA - Service Brakes
I HAVE NOTICE A DEFINITE RELEASE IN BRAKING ACTION WHEN MY 2010 PRIUS GOES OVER A PATCH OF BUMPY ROAD, WITHIN 1 MINUTE OF LEAVING MY HOME AND GOING DOWN THE BLOCK. I EXPERIENCE THIS "RELEASE" OF BRAKING AS A SUDDEN BRIEF ACCELERATION THAT OCCURS WHILE THERE IS PRESSURE ON THE BRAKE PEDAL TO SLOW DOWN WHILE GOING OVER THE BUMPY PATCH OF ROAD ( A 20 FOOT STRETCH OF ROAD WITH NUMEROUS SHALLOW POTHOLES). I BOUGH THIS CAR USED IN SEPTEMBER 2013. (IT HAD 80,000 MILES ON IT AND A HISTORY OF TRAVEL OVER GRAVEL ROADS). ON MARCH 20, 2014, THE LOCAL DEALER DID THE E0E RECALL REPAIR ON THE MOTOR GENERATOR ECU AND THE POWER MANAGEMENT ECU, TO CORRECT ISSUES RELATED TO HARD ACCELERATION. AT THE SAME TIME, THE DEALER DID THE OLDER TOYOTA RECALL REPAIR ON THE BRAKE PRESSURE ACCUMULATOR ISSUE. I HAVE NOT NOTICED THIS BRAKING RELEASE ISSUE LATER IN THE DAY. IT SEEMS TO BE MOST NOTICEABLE FIRST THING IN THE MORNING, IN THE FIRST MINUTE OR TWO OF DRIVING.
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May 02, 2015 - Evans , GA - Service Brakes
I HAD JUST PULLED INTO THE GARAGE AND WAS AT A COMPLETE STOP WHEN THE CAR SURGED FORWARD AND SLAMMED INTO TO THE BACK OF THE GARAGE, I WOULD TIP OVERATTEMPTED TO STOP THE CAR WITH THE BRAKES AND THEY WERE NOT WORKING SO I SHIFTED THE CAR TO REVERSE AND IT SPEED OUT OF THE GARAGE UP AN EMBANKMENT INTO A FENCE. IT. WAS UP ON IT'S SIDE AND I WAS AFRAID THAT IT WOULD TIP OVER SO IN AN ATTEMPT TO BRING IT DOWN LEVEL I SHIFTED TO DRIVE AND IT SPEED OFF FORWARD IT THEN JUMPED A ROW OF BUSHES INTO THE FRONT YARD AND DID A LARGE CIRCLE IN THE FRONT YARD MISSING THREE LARGE PINE TREES AND HITTING A SMALL TREE THAT ENDED UP STOPPING THE CAR AND DEPLOYED THE AIR BAG.
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Apr 22, 2015 - Halfway, OR - Service Brakes
THE TOYOTA DEALER DIAGNOSED A BRAKE MASTER CYLINDER AND BOOSTER FAILURE ON OUR 2010 PRIUS AT 27892 MILES. TOYOTA DECLINED TO EXTEND THE BRAKE RECALL THAT COVERED 2010 CARS WITH A PRODUCTION DATE BEFORE NOVEMBER 2009. OUR CAR HAS A MARCH 2010 PRODUCTION DATE. CLEARLY TOYOTA WAS ASSEMBLING CARS WITH FAULTY BRAKE MASTER CYLINDERS AND BOOSTERS AND THEY SHOULD EXTEND THE RECALL TO COVER THOSE CARS. THE COST OF THE REPAIR WAS $2760.
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Apr 03, 2015 - Flower Mound, TX - Service Brakes
AS I WAS COMING TO A COMPLETE STOP AT AN INTERSECTION, THE CAR JOLTED AS IF I WAS HIT FROM BEHIND AND THE BRAKES LOST PRESSURE RESULTING IN ME HAVING TO PRESS THE PEDAL ALL THE WAY DOWN TO THE FLOOR. THE BRAKES WOULD NOT RESPOND AND I HAD TO PUT THE CAR IN PARK TO GET IT TO STOP. THE SAME THING HAPPENED AFTER I FIRST GOT THE VEHICLE IN 2010. IN SEPT. 2010, THE BRAKES DID NOT RESPOND, CAUSING ME TO SLIDE INTO THE ROW AND RESULTING IN AN ACCIDENT. THE CAR WILL ALSO JOLT WHEN THE BRAKES ARE PRESSED WHILE DRIVING OVER A POTHOLE OR BUMP. I TOOK THE VEHICLE IN TO HAVE THIS CHECK ON 4/2/15 AT TOYOTA OF LEWISVILLE, IN LEWISVILLE, TX. THEY CLAIM THAT EVERYTHING CHECKS OUT FINE ON THE BRAKES AND THEY CAN NOT GET IT TO REPLICATE THE JOLT OR PRESSURE FAILURE. PER TOYOTA OF LEWISVILLE, THE CAR DID HAVE A RECALL FOR THE BRAKES, WHICH WAS REPAIRED AT TOYOTA OF IRVING, BUT THE BRAKES ARE STILL EXHIBITING PROBLEMS.
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Mar 14, 2015 - Newton, MA - Service Brakes
THIS BRAKE PROBLEMS HAS OCCURRED MANY TIMES. DURING APPLICATION OF THE BRAKES AT LOW SPEEDS ON ROUGH ROAD SURFACES THE CAR SUDDENLY LOSES BRAKING POWER FOR A BRIEF TIME THEN STARTS TO WORK AGAIN IF THE BRAKE PEDAL REMAINS DEPRESSED. THIS HAS ALMOST CAUSED ACCIDENTS A NUMBER OF TIMES AND IS QUITE FRIGHTENING. THE CAR WAS BROUGHT IN FOR THE RECALL AND SAFERCAR.GOV STATES THAT THERE ARE NO OPEN RECALLS. WHEN WE BRING THIS TO THE ATTENTION OF THE TOYOTA DEALER WE ARE TOLD THIS PROBLEM IS "NORMAL" AND THERE IS NOTHING MORE THEY CAN DO. (HOWEVER, I UNDERSTAND THAT THEY FIXED IT IN THE NEXT MODEL YEAR.) IN MY OPINION THIS IS AN UNSAFE CONDITION AND IT HAS BEEN COMPLAINED ABOUT ONLINE BY OTHER PRIUS OWNERS. I ASK THE NHTSA TO REQUIRE TOYOTA TO FIX THIS IN THE NAME OF SAFETY.
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Mar 12, 2015 - Halfway, OR - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE BRAKING ABILITY SEIZED AND THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT CAME TO A COMPLETE STOP AND THE VEHICLE HAD TO BE RESTARTED. THE VEHICLE WAS DRIVEN TO THE DEALER WHO STATED THAT THE HYDRAULIC SYSTEM FAILED. THE HYDRAULIC MASTER CYLINDER HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
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Mar 08, 2015 - Des Moines, WA - Service Brakes
IT WAS RAINING AND I WAS EXISTING THE I5 RAM, WHEN I BUMPED THE BRAKE, THE VEHICLE SPEEDED UP MORE, I CONTINUE TO PUMP THE BRAKE, THEN THE VEHICLE STARTED DRIFTING, THEN I TRIED CORRECTING, BUT IT DIDN'T WORK, THE VEHICLE KEPT ON DRIVING, FOR ABOUT 15 SECONDS COME TO STOP BY THE WALL OF THE I5, IT THEN BOUNCED VEHICLE BACKWARDS AND FINALLY THE VEHICLE COME TO STOP AFTER THE SHIFT BROKE, CAUSEING A TOTALLY CRASH, MEANING, NO MATTER HOW HARED I STEP ON THE BRAKE, IT DIDN'T STOP, IT FELT LIKE THERE WAS NO BRAKE SYSTEM. I ONLY BOUGHT THE CAR FOR 6 DAYS EARLIER, AND IT WAS MY THIRD TIME DRIVING IT. I HAVE BEEN A DRIVE FOR 7 YEARS AND I HAVE NEVER HAD ANY INCIDENT.
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Feb 06, 2015 - Matawan, NJ - Service Brakes
1 ORIGINAL RECALL DID NOTHING CONCERNING HITTING A POTHOLE AND LOSING BRAKES FOR 20 +- FEET..RESULT..ALWAY GIVE YOURSELF 20 EXTRA FEET AND PRAY. 2 ANTILOCK ON PACKED SNOW OR ICE RESULTS IN TOTAL LOST OF BRAKES..RESULT EITHER DRIVE INTO A SNOW BANK OR GO THROUGH THE RED LIGHT AND PRAY AGAIN. SO I GUESS TOYOTA ACCEPTS THE FACT THEY CHOOSE TO GIVE YOU STEERING CONTROL TO SAVE YOURSELF AND HOPE YOU ARE NOT AT A RAILROAD CROSSING! THERE IS NO PULSATING LIKE OTHER VEHICLES. 3 IF YOU ARE STOPPED ON ICE /SNOW...WITHOUT TRACTION CAR DOES NOT ROCK ..DOES NOT WANT TO MOVE... FOR STUDY CAN A METAL STUD TIRE BE MADE FOR PRIUSES???WOULD IT HELP OR SELL CAR ONLY IN FLORIDA..
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Jan 28, 2015 - Hemet, CA - Service Brakes
WHILE DRIVING AROUND 70MPH I HAD TO HIT THE BRAKES HARD BUT SHORT. ABOUT 5 SECONDS LATER A BUNCH OF WARNING LIGHTS CAME ON AND THE VEHICLE BECAME VERY DIFFICULT TO STOP. PRETTY MUCH HAD TO STAND ON THE BRAKES TO SLOW DOWN AND THEN THE BRAKES WOULD LOCK UP SO I WOULD GET OFF THE BRAKES AND START THE SLOWING/STOPPING PROCESS OVER AGAIN. THIS IS THE SAME FAILURE MODE (ABS ACCUMULATOR NITROGEN GAS LEAKED INTO BRAKE HYDRAULIC FLUID WHEN ACCUMULATOR CRACKED) AS OTHER CARS (PRIUS AND LEXUS HYBRIDS) THAT TOYOTA DID RECALL BUT MY CAR IS OUTSIDE OF THE CURRENT RECALL SCOPE. IF THIS WAS NOT IN SOUTHERN CALIFORNIA'S DRY ROAD A MAJOR INCIDENT COULD HAVE TAKEN PLACE, ESPECIALLY WITH THE GRABBING/ LOCKING UP OF THE BRAKES.
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Dec 12, 2014 - Champaign, IL - Service Brakes
BRAKE PEDAL LOSES PRESSURE WHILE BRAKING OVER BUMPS IN ROAD. PRESSURE RETURNS AFTER BUMPS ARE PASSED. RECALL ISSUED AND SOFTWARE FIX PROVIDED BY DEALER IN MARCH 2010. SOFTWARE FIX DIDN'T HELP. SIMILAR CONDITION HAS PERSISTED SINCE THEN. BOUGHT VEHICLE NEW. MILEAGE AND DATE WHEN FIRST NOTICED CONDITION ARE ESTIMATES. AFTER SOFTWARE FIX, NOTICED CONDITION AGAIN IMMEDIATELY.
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Nov 23, 2014 - Essex Junction, VT - Service Brakes
THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST TWO YEARS. AS I BRAKE AT LOW SPEEDS, THE CAR SURGES AHEAD AS THOUGH YOUR FOOT IS ON THE ACCELERATOR. SOMETIMES IT WAS SO SUBTLE, YOU WONDERED IF IT REALLY HAPPENED. TODAY (11/23/14) THERE WAS ABSOLUTELY NO MISTAKING IT. THE CAR SURGED FORWARD A COUPLE OF FEET AS I WAS SLOWING TO TURN LEFT. IF SOMEONE HAD BEEN STOPPED IN FRONT OF ME, I WOULD HAVE HIT THEM FROM BEHIND.
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Nov 21, 2014 - Meriden, CT - Service Brakes
WHILE APPLYING THE BRAKES TO STOP AT AN INTERSECTION ONE OF THE FRONT TIRES WAS OVER A MANHOLE COVER AND THE CAR SKIDDED OVER IT LIKE I WAS BRAKING ON A PATCH OF ICE. AS SOON AS I WAS PAST THE COVER THE BRAKES ENGAGED AND STOPPED THE CAR. I NOTICED THIS OCCURRING EVERY TIME I WOULD BRAKE ON AN UNEVEN SURFACE WHERE THERE WAS SPACE BETWEEN ONE OF THE FRONT TIRES AND PAVEMENT. I HAD BOUGHT THE SAME MAKE, MODEL AND YEAR VEHICLE FOR MY SON 11 MONTHS LATER AND NOTICED THE SAME PROBLEM WHILE TEST DRIVING IT. WHEN I QUESTIONED THE SALESMAN ABOUT IT I WAS TOLD THAT IT WAS THE WAY THE ABS WORKS AND THAT IT WAS NORMAL. ON 11/20/2014 WHILE CHECKING THE AIRBAG RECALL LIST I NOTICED A RECALL FOR THE SAME PROBLEM THAT I WAS HAVING, RECALL ANNOUNCED 2/9/2010, NHTSA REF # 10V03900 SO I CALLED TOYOTA CUSTOMER SERVICE 1-800-331-4331 AND WAS TOLD THAT NEITHER CARS' VIN# SHOWED IN THE RECALL SO IT COULD NOT BE HAPPENING AND I WOULD NOT BE COVERED UNDER THE RECALL. THEY REFERRED ME TO A TOYOTA DEALER WHO TOLD ME THAT THE FIX WHICH WAS (REPROGRAMMING OF ABS CONTROL UNIT MODULE) WOULD NOT COVERED IN THE EXTENDED WARRANTIES OF EITHER CARS. I SHOULD NOT BE FINANCIALLY RESPONSIBLE FOR THE DIAGNOSTICS AND REPAIRS OF A KNOWN SAFETY PROBLEM WHICH HAD A RECALL. I UNDERSTAND THAT IT IS NOT THE DEALERS' FAULT AND THEY SHOULDN'T BE HELD FINANCIALLY RESPONSIBLE EITHER.
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Oct 27, 2014 - Columbia, MD - Service Brakes
THIS IS RELATED TO REPORT RECEIPT DATE: FEB 09, 2010 (I BOUGHT THE CAR USED IN MAY, 2013). NHTSA CAMPAIGN NUMBER: 10V039000 COMPONENT(S): SERVICE BRAKES, AIR - THIS HAPPENS ALL THE TIME WHEN THE CONDITIONS ARE RIGHT. I COMPLAINED TO TOYOTA AT THE TIME THAT THIS CAR SHOULD HAVE BEEN IN THE RECALL LIST - IT DOES EXACTLY AS DESCRIBED IN THIS CAMPAIGN DESCRIPTION...THE BRAKES RELEASE WHEN BRAKING OVER BUMPS OR SLIPPERY SURFACES. THE FIRST TIME I TOOK IT IN, THEY SAID THEY COULD FIND NOTHING WRONG, AND THEY WERE 'WORKING AS DESIGNED'. I CALLED TOYOTA TODAY AFTER READING MORE ABOUT THIS RECALL, AND THEY TOLD ME I WOULD HAVE TO TAKE TO SERVICE AND GIVE THEM A RIDE TO SHOW THEM HOW IT HAPPENS. I DON'T UNDERSTAND WHY THIS CAR WASN'T INCLUDED IN THE RECALL. ANY SUGGESTIONS OR ASSISTANCE? ARE YOU STILL GETTING COMPLAINTS ABOUT THIS?
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Oct 26, 2014 - Pittsburgh, PA - Service Brakes
THIS IS A CHRONIC PROBLEM WITH THE CAR: WHEN IT HITS ROUGH TERRAIN, THE BRAKES DO NOT REACT PROPERLY. THERE IS A HESITATION BETWEEN THE TIME THE BRAKE PEDAL IS HIT AND THE TIME THE CAR SLOWS. (THERE WAS AN EARLIER REPAIR/RECALL FOR THIS ISSUE, AND THE INITIAL PROBLEM -- ALSO BRAKE-RELATED -- WAS HELPED; BUT THIS HESITATION PROBLEM -- ONLY ON GRAVEL OR ROUGH TERRAIN -- RESULTED.) IT WILL CAUSE AN ACCIDENT EVENTUALLY.
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Oct 25, 2014 - Cypress, TX - Service Brakes
I CONTINUE HAVING THIS ISSUE WHEN BRAKING OVER A BUMP OR BRAKING WHILE TURNING. THE CAR SPEEDS UP INSTEAD OF SLOWING DOWN WHEN PRESSING THE BRAKES. THIS IS VERY DANGEROUS ISSUE AND AN CAUSE AN ACCIDENT. I TALKED TO TOYOTA WHO ADVICE ME TO TAKE IT TO THE DEALER. DEALER FINDS NO TROUBLE. I HAVE REPORTED THIS MANY TIMES TO MY DEALER AND TOYOTA WITH NOTHING REALLY DONE.
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Oct 16, 2014 - Elmhurst, IL - Service Brakes
I CONTINUE TO HAVE A PROBLEM WITH BRAKING WHEN GOING OVER A BUMPY SURFACE. THIS HAS HAPPENED NUMEROUS TIMES. MOST RECENTLY, WHILE DRIVING OVER A BUMP IN THE ROAD, I APPLIED THE BRAKES AND THE CAR LUNGED FORWARD. LUCKILY, THERE WAS ENOUGH DISTANCE BETWEEN MY CAR AND THE CAR IN FRONT OF ME (WHICH HAD ALSO APPLIED THE BRAKES). I AM AFRAID THIS WILL CAUSE A SERIOUS ACCIDENT SOMEDAY. THIS HAS ALSO HAPPENED AT STOP SIGNS. I HAVE COMPLAINED TO THE DEALERSHIP A FEW TIMES AND THEY ACT AS IF THEY DON-++T KNOW WHAT I AM TALKING ABOUT, WHICH IS LUDICROUS. I EVEN MENTIONED THE ECU RECALL/FIX REGARDING THE BRAKING SYSTEM AND TOLD THEM THAT MY VEHICLE HAD THE FIX APPLIED AND THEY TOLD ME THAT THE FIX WAS NOT TO ADDRESS THE PROBLEM I AM DESCRIBING. THEY INSIST THAT NO ONE ELSE HAS COMPLAINED ABOUT IT. I TOLD THEM THAT I ASSUME THAT THEY HAVE BEEN DIRECTED TO TELL CUSTOMERS THAT THEY KNOW NOTHING ABOUT IT. I SEE SO MANY COMPLAINTS REGARDING THIS ISSUE AND I DON'T UNDERSTAND WHY NOTHING IS BEING DONE ABOUT IT.
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Oct 16, 2014 - New Milford , CT - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING DOWN A HILL AT APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE BOOSTER PUMP LEAKED NITROGEN INTO THE MASTER CYLINDER BRAKE BOOSTER ASSEMBLY THAT CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN: 13V235000 (SERVICE BRAKES). THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
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Oct 15, 2014 - Somerville, MA - Service Brakes
I PURCHASED THIS CAR IN 2010 AFTER THE 2010 BRAKE MALFUNCTION RECALL. I WAS TOLD THE RECALL SOFTWARE UPDATE HAD BEEN PERFORMED TO MY CAR. DESPITE THAT RECALL, MY CAR CONTINUES TO HAVE THE FOLLOWING PROBLEM ON A CONSISTENT BASIS. WHENEVER BRAKING AT SLOW SPEEDS, IF I GO OVER A BUMP OR POTHOLE WHILE BRAKING, THE BRAKES DISENGAGE, THE CAR LURCHES FORWARD, AND I HAVE TO SLAM ON THE BRAKES TO GET THE CAR TO SLOW DOWN/STOP. MY UNDERSTANDING IS THAT THIS PROBLEM WAS SUPPOSED TO HAVE BEEN FIXED BY THE PRIOR RECALL.
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Oct 11, 2014 - San Francisco, CA - Service Brakes
BRAKING POWER IS NOT CONSISTENT. CAR IS HARD TO STOP. NEED TO PUSH THE PEDAL REALLY HARD TO STOP AT SPEED. THIS STARTED TO GET WORST AFTER THE RECALL.
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Oct 06, 2014 - San Benito , TX - Service Brakes
MASTER BRAKE CYLINDER AND BOOSTER, $4700 REPAIR.
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Sep 14, 2014 - Belleville, MI - Service Brakes
EVEN AFTER HAVING MY VEHICLE REPAIRED UNDER THE RECALL FOR THE ABS BRAKING ISSUE IN 2010, I CONTINUE TO HAVE BRAKING PROBLEMS WHEN BRAKING ON UNEVEN ROADS. 9/12/14 WAS MY MOST RECENT INCIDENT WHEN I CAME TO A STOP ON A DIRT ROAD AT AN INTERSECTION AND MY VEHICLE LUNGED FORWARD WHEN I WENT OVER A HOLE IN THE ROAD WHILE BRAKING. I WAS NOT GOING FAST, MAYBE 15 MPH, AND THERE WERE NO VEHICLES IN FRONT OF ME, BUT IT COULD HAVE RESULTED IN A CRASH IF THERE HAD BEEN ANOTHER VEHICLE IN FRONT OF ME AT THE INTERSECTION. AGAIN, MY VEHICLE HAS BEEN SERVICED UNDER THE PREVIOUS RECALL, BUT I CONTINUE TO EXPERIENCE BRAKING PROBLEMS RELATED TO THE ABS. PLEASE RE-OPEN THIS INVESTIGATION AND ISSUE ANOTHER RECALL ON THIS PROBLEM.
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Sep 07, 2014 - Burbank, CA - Service Brakes
UPON BRAKING IF ON A BUMPY ROAD OR HAPPEN TO HIT A POTHOLE THE BRAKES FEEL LIKE THEY ARE DISENGAGED FOR A FEW SECONDS.
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Aug 20, 2014 - Dublin, CA - Service Brakes
I WOULD LIKE TO FILE THIS CLAIM AS THE SAME INCIDENT DESCRIBED BELOW HAPPEN TWO TIMES IN LESS THAN TWO YEARS. THIS IS A BIG SAFETY ISSUE WHICH COULD HAVE BEEN FATAL. -- FIRST EVENT OCCURRED ON 8/17/2012 (ODOMETER 55899). BRAKE TOTALLY FAILED ON A FREEWAY AND ALMOST LOST MY LIFE THAT DAY. TOWED TO THE DEALER AND THEY REPLACED 1) BREAK CYLINDER ASSEMBLY PN#47050-47060, 2)GASKET, BREAK BOOST PN#44785-02060 & 3) BREAK FLUID. WHEN ASKED TO THE DEALER WHAT THE REASON FOR THE FAILURE WAS, WE WERE TOLD THAT THEY DO NOT KNOW THE CAUSE AND FAILED PART WAS SENT TO THE MANUFACTURER FOR INVESTIGATION. WE REQUESTED TO TELL US THE FINDINGS FROM THE MANUFACTURER BUT NEVER HEARD BACK AND SOON AFTER THIS INCIDENT TOYOTA HAD A RECALL FOR BREAKS. -- THE SECOND INCIDENT OCCURRED ON 7/16/2014 (ODOMETER 91965) AND SAME BRAKE FAILURE OCCURRED AGAIN AS DESCRIBED ABOVE.THIS TIME DEALER REPLACED 1) BREAK CYLINDER ASSEMBLY PN#47050-47140, 2) GASKET, BRAKE BOOST PN#44785-02060 & 3) BREAK FLUID. PLEASE NOTE THAT THE SECOND TIME THE BRAKE CYLINDER ASSEMBLY PN# IS DIFFERENT. WE ASKED THE DEALER AGAIN WHAT WAS THE REASON FOR FAILURE OF THE SAME PART AGAIN BUT DID NOT GET A CLEAR ANSWER FROM THEM. WE WROTE SEVERAL EMAILS TO THE DEALER BUT NO RESPONSE YET AS OF TODAY (8/19/14). I AM A VERY UNHAPPY CUSTOMER. WHAT WILL TOYOTA DO IF THIS HAPPENS AGAIN? SOON OUR WARRANTY WILL EXPIRE AND IF THIS HAPPENS AGAIN WHICH IS A TOYOTA'S EXISTING PROBLEM, HOW IT WILL BE COVERED? -- HOPE TO HEAR SOON FROM TOYOTA.
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Aug 11, 2014 - Hallowell, ME - Service Brakes
VEHICLE CONTINUED FORWARD WITH NO BRAKING FOR 2 SECONDS AFTER APPLYING THE BRAKES. VEHICLE DID NOT STOP IN TIME TO AVOID STRIKING THE VEHICLE IN FRONT. FRONT BUMPER WAS DENTED AND PUNCTURED BY STRIKING THE TRAILER HITCH ON THE CAR AHEAD. NO DAMAGE TO OTHER CAR. BRAKE BOOSTER WAS REPLACED LAST YEAR UNDER RECALL FOR SAME PROBLEM. REPAIR HAS DONE NOTHING TO CORRECT THE PROBLEM. THE SAME PROBLEM HAS OCCURED INTERMITTENTLY BEFORE AND AFTER THE "FIX". BRAKES MOMENTARILY FAIL TO ACTIVATE EVERY SO OFTEN, WITH NO PARTICULAR PATTERN OR FREQUENCY. DEALER WAS NOTIFIED, AND STATED THAT UNLESS WE CAN DUPLICATE THE PROBLEM FOR THEM, THEY CANNOT PROVIDE ANY REPAIR OR ASSISTANCE. BECOMING UNEASY ABOUT USING THE CAR. WILL PROBABLY TRADE IT IN FOR SOMETHING DIFFERENT, WHICH IS NOT WHAT WE REALLY WANT. WOULD LIKE TO GET IT FIXED, AS WE LIKE THE CAR. NOT TRYING TO BE DIFFICULT, BUT FELT THAT IT SHOULD BE REPORTED.
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Aug 08, 2014 - Chino Hills, CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHEN HE APPLIED THE BRAKES WHILE DRIVING 30 MPH HE HEARD A HARSH ABNORMAL SOUND. THE NOISE WAS HEARD ONE THOUSAND TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE BRAKE BOOSTERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50.
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Jul 30, 2014 - Syracuse, NY - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 40 MPH OVER A BUMP IN THE ROAD, THE VEHICLE LOST BRAKING CAPABILITY FOR A FEW SECONDS. THE FAILURE OCCURRED EACH TIME THE VEHICLE WAS DRIVEN OVER A BUMP OR POTHOLE. THE DEALER ADJUSTED THE BRAKES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 09/02/14
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Jul 26, 2014 - Northampton, MA - Service Brakes
EXITING FROM THE HIGHWAY, I SLOWED WHILE I APPROACHED A STOP SIGN. AS THE PRIUS WENT OVER A BUMP, DECELERATION WAS INTERRUPTED. THE PRIUS MOMENTARILY SEEMED TO LURCH FORWARD; BUT WITHIN A SHORT TIME BRAKING RESUMED. THIS IS DISTURBING CAR BEHAVIOR. IF THERE WAS A CAR DIRECTLY IN FRONT OF ME, I WOULD HAVE HIT IT.
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Jul 19, 2014 - Mill Valley, CA - Service Brakes
I BROUGHT MY 2010 PRIUS INTO THE TOYOTA MARIN (CALIFORNIA) DEALER IN JANUARY 2014 IN RESPONSE TO THEIR RECALL RELATED TO PROBLEMS WITH STEPPING ON THE BRAKE AND HAVING THE PRIUS ACCELERATE RATHER THAN STOP. THE CORRECTIVE SOFTWARE WAS PRESUMABLY INSTALLED. FAST FORWARD TO FATHER'S DAY, JUNE 15, 2014. I AM PARKING MY PRIUS FOR A FATHER'S DAY BRUNCH. I'M GOING ABOUT TWO MILES PER HOUR INTO A PARKING SPACE. I PUT MY FOOT ON THE BRAKE. THE CAR ACCELERATES. I MENTALLY DOUBLE CHECK THAT I HAVE MY FOOT ON THE BRAKE. I DO. OUT OF CONTROL, THE CAR JUMPS THE CURB AND SMASHES RIGHT INTO A TREE. MY WIFE ASKS IF MY FOOT IS ON THE BRAKE. I TRIPLE CHECK. IT STILL IS--I HAVEN'T MOVED IT. A WEEK LATER I FEEL THE TRAUMA OF CONSTANTLY VISUALIZING THE POSSIBILITY OF HAVING TRIED TO STOP AT A CROSS WALK AND KILLING A FAMILY ON THE WAY TO THEIR FATHER'S DAY BRUNCH. --IT TOOK THREE DAYS OF CONSTANT CALLING AND DYSFUNCTIONAL EXTENSIONS TO CONNECT WITH A PRIUS CASE MANAGER. THEN SHE INFORMED ME IT WOULD TAKE ME MORE THAN A MONTH TO HAVE MY CAR INSPECTED AND GET AN ASSESSMENT. IF I RENTED A CAR THERE WOULD BE NO ASSURANCE IT WOULD BE COVERED. --THIS PROBLEM HAPPENED AFTER I RESPONDED TO THE RECALL. HOW CAN I TRUST A CAR THAT IS AUTOMATICALLY CRASHING AFTER THAT PRECISE PROBLEM HAS ALLEGEDLY BEEN ADDRESSED? --I JUST RECEIVED (JULY 19, 2014) A LETTER FROM TOYOTA SALES SAYING THE CAR'S BRAKES AND ACCELERATOR WERE TESTED AND "ALL IS FINE." HOWEVER, IN MY AND OTHERS' SIMILAR EXPERIENCES THE SURGE HAPPENS ONLY OCCASIONALLY. WE BOUGHT THE CAR USED, HAVE GONE ABOUT 20,000 MILES WITH IT, AND NEVER HAD THE PROBLEM. SO A TEST EVEN FOR A YEAR AT A TIME IS IRRELEVANT. --MY "ASK": SINCE OTHERS SHARE THIS EXPERIENCE AND IT COULD RESULT IN DEATH, I WANT TOYOTA TO SELL THIS CAR FOR PARTS AND RECALL THE 2010 PRIUS UNTIL A SOLUTION CAN BE FOUND. I AM SHOCKED AT PRIUS' IRRESPONSIBILITY.
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Jun 27, 2014 - Wayne, MI - Service Brakes
BACK IN 2010, WE NOTICED THAT, WHEN BRAKING, THE CAR WOULD LURCH FORWARD. THIS HAPPENED SEVERAL TIMES AT RANDOM. AT THAT TIME, WE TOOK THE CAR IN TO FIX THE PROBLEM. VICTORY TOYOTA IN CANTON, MICHIGAN, TOLD US THAT THERE WAS NOTHING WRONG; THEIR DIAGNOSIS AND COMPUTERS SHOWED THAT NO ERRORS HAD OCCURRED. WE DROVE IT FOR A SHORT TIME, AND IT CONTINUED TO HAVE THE ISSUE. WE TOOK IT BACK IN TO THE DEALERSHIP, THEY AGAIN SAID THAT THERE WAS NOTHING WRONG. THEY SAID THAT THEY TOOK IT FOR A TEST DRIVE, AND NOTHING HAPPENED. WE WERE MADE TO THINK THAT THE ISSUE WAS IN OUR HEADS, SO WE TOOK THE CAR BACK AND TRIED TO DEAL WITH THE ISSUE, EVEN THOUGH IT CONTINUED OVER THE YEARS. FINALLY, THIS YEAR, WE NEARLY GOT INTO TWO SEPARATE ACCIDENTS AS A DIRECT RESULT OF THIS SUDDEN LURCHING FORWARD. I TOOK THE CAR BACK INTO THE SERVICE DEPARTMENT OF VICTORY TOYOTA, AND WAS TOLD BLUNTLY THAT THERE WAS NEVER A RECALL FOR THIS ISSUE, THAT, UNLESS I COULD RECREATE THE PROBLEM WITH A TECHNICIAN IN THE CAR, I WAS MAKING THINGS UP. THAT IS WHAT LEAD TO THIS COMPLAINT. I DID SOME RESEARCH AND FOUND THAT THE CAR HAD INDEED BEEN RECALLED FOR THIS BRAKE ISSUE WITH RECALL ID # 68066. SO THEY LIED ABOUT THE RECALL HISTORY FOR MY CAR. ALSO, RECREATING SOMETHING THAT HAPPENS AT RANDOM DURING A FINITE TIME PERIOD, SUCH AS A TEST DRIVE, IS IMPROBABLE, AND TO MAKE SERVICING THE CAR CONTINGENT ON THAT TEST DRIVE IS LUDICROUS. I AM HOPING THAT, BY LODGING THIS COMPLAINT SOMETHING WILL GET DONE BEFORE MY WIFE, ME, OR/AND SOMEONE ELSE IS/ARE KILLED BECAUSE OF THIS ISSUE.
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Jun 24, 2014 - Ann Arbor, MI - Service Brakes
WHEN BRAKING AT A SLOW SPEED THE CAR WILL SUDDENLY STOP BRAKING, WITH BRAKES STILL BEING APPLIED, WHENEVER A ROUGH SURFACE IS ENCOUNTERED, FOR EXAMPLE BUMPS OR POTHOLES. THIS LOSS OF BRAKING HAPPENS EVERYTIME A ROUGH SURFACE IS ENCOUNTERED DURING BRAKING AND IS EASY TO REPLICATE.
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Jun 14, 2014 - Middletown, CT - Service Brakes
I OWN A 2010 PRIUS, WHEN THE BRAKES ARE APPLIED, THE BRAKE PEDAL IS EVEN WITH THE ACCELERATOR PEDAL. I FIND THIS A DANGEROUS SITUATION. IF I WERE TO APPLY THE BRAKES SUDDENLY, MY FOOT COULD POSSIBLY HIT THE ACCELERATOR PEDAL AND THE BRAKE PEDAL AT THE SAME TIME POSSIBLY CAUSING AN ACCIDENT! I COMPLAINED TO THE TOYOTA DEALER, AND WAS TOLD THE BRAKE PEDAL IS LOWER ON THE PRIUS THEN CONVENTIONAL VEHICLES.I WAS ALWAYS TAUGHT THAT THE BRAKE PEDAL SHOULD NEVER BE AT THE SAME HEIGHT OR BELOW THE ACCELERATOR PEDAL FOR SAFETY REASONS. TOYOTA APPEARS TO IGNORE THIS SAFETY ISSUE. HAVEN'T AUTO MFG. LEARNED ANYTHING WITH GM IGNITION PROBLEM? WHEN IS THE GOVERNMENT GOING TO DO SOMETHING ABOUT THESE AUTO DESIGN DEFECTS? ARE THEY ALWAYS GOING TO WAIT FOR PEOPLE TO GET INTO ACCIDENTS AND POSSIBLY GET KILLED BEFORE THEY ACT?
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Jun 12, 2014 - Simi Valley , CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING IN REVERSE APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO A PEDESTRIAN AND ALSO AN OCCUPIED PARKED VEHICLE. THE CONTACT DID NOT SUSTAIN AN INJURY HOWEVER, THE PEDESTRIAN SUFFERED UNKNOWN INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE BATTERY AMPERAGE WAS DEFECTIVE. THE VEHICLE REMAINED AT THE DEALER FOR FURTHER INVESTIGATION RELATED TO THE BRAKING ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
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Jun 11, 2014 - Silver Spring, MD - Service Brakes
EVERY TIME I RUN OVER A ROAD BUMP AT SLOWER SPEEDS (10-20 MPH) WITH LIGHT TAP ON THE BRAKE TO SLOW DOWN, THE CAR ACCELERATES ITSELF AT THE TOP OF THE BUMP. WHEN I SEE THE BUMP, I PUSH THE BRAKE PEDAL TO TRY TO SLOW DOWN BUT IT ACCELERATES INSTEAD AT THE TOP OF THE BUMP. I CALLED TOYOTA DEALER SERVICE DEPT AND REPORTED THE INCIDENT. I AM CONCERNED FOR SAFETY REASONS. THANK YOU.
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Jun 03, 2014 - Centreville, VA - Service Brakes
I OWN A 2010 TOYOTA PRIUS WHICH I BOUGHT IN AUGUST 2013. ON SEVERAL OCCASIONS, APPROXIMATELY, 4-5 TIMES A WEEK, EVERY TIME I RUN OVER A ROAD BUMP OR PATH HOLE AT SLOWER SPEEDS (10-20 MPH), THE CAR ACCELERATES ITSELF. WHEN I SEE THE BUMP OR PATH HOLE, I PUSH THE BRAKE PEDAL TO TRY TO SLOW DOWN BUT IT ACCELERATES INSTEAD. THIS HAS BEEN HAPPENING TO ME SINCE I PURCHASE THE VEHICLE, THE MOST RECENT TIME THIS HAPPENED WAS TODAY, TUESDAY, JUNE 3, 2014. TODAY'S SURGE IN THE ACCELERATION WAS MORE THAN BEFORE. I IMMEDIATELY CALLED TOYOTA AND REPORTED THE INCIDENT. I UNDERSTAND THIS HAS BEEN AN ISSUE SINCE THIS CAR WAS RELEASED IN 2009-2010 AND MANY OTHER OWNERS REPORTED IT IN THE PAST. I AM CONCERNED FOR SAFETY REASONS, KINDLY HAVE TOYOTA ADDRESS THIS ISSUE AS SOON AS POSSIBLE. THANK YOU.
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May 21, 2014 - Carteret, NJ - Service Brakes
EVER SINCE ACQUIRING THIS VEHICLE EARLIER THIS YEAR, I HAVE BEEN EXPERIENCING LOSS OF BREAKING FOR A SECOND EVERY TIME I HIT A POTHOLE AND BUMPY SPOT. IT HAPPENS EVERY OTHER TIME. UPON GOGGLING THIS PROBLEM, I LEARNED THAT THE PROBLEM WAS FIRST REPORTED TO NHTSA WAY BACK IN 2009. BUT I DO NOT SEE ANY RECALLS RELATED TO THIS PROBLEM. YOUR WEBSITE SAYS YOU HAVE RECEIVED ABOUT 33 COMPLAINS. UNLESS I MISSED SOMETHING, IS THERE ANY STATUS REPORT FROM TOYOTA OR THE RECALL THAT SPECIFICALLY ADDRESSES THIS PROBLEM? ALSO, I LIVE IN THE EAST COAST, SPECIFICALLY IN NJ. WE HAD A BRUTAL WINTER THIS YEAR. IN ONE INCIDENT, I WAS DRIVING UP A SLIGHTLY ELEVATED ROAD (BARELY 2--5% INCLINE) IN A 25MPH RESIDENTIAL ROAD WITH SLIGHTLY SLIPPERY ROAD (NOT REALLY BLACK ICE PER SE). I LOSS CONTROL AND TRACTION CONTROL LITE UP AND STARTED BEEPING. WHILE TRYING TO BRING THE CAR IN CONTROL, MY CAR ENDED UP ON THE OTHER SIDE (THANKFULLY THERE WERE NO VEHICLES PARKED ON THE OTHER SIDE OR ANY ONCOMING VEHICLES) AND THEN SHIFTED TO THE RIGHT BUT FINALLY MANAGED TO BRING IT BACK IN CONTROL. OTHER MISC INFORMATION: I LEARNED ABOUT A RECALL EARLIER THIS YEAR RELATED TO ECU BOARD PROGRAMMING UPDATE FROM THE NEWS MEDIA (SINCE I WAS A NEW OWNER, TOYOTA PROBABLY DIDN'T HAVE MY INFORMATION SO NEVER GOT RECALL NOTICE) AND I WENT TO THE DEALER FOR UPDATE. I WAS HOPING SOFTWARE UPDATE MIGHT ALSO ADDRESS POTHOLE/LOSS OF BREAK PROBLEM BUT IT HAS NOT HELPED.
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May 21, 2014 - Rosedale , MD - Service Brakes
2010 TOYOTA PRIUS 2, DEPRESSING BRAKE AS I APPROACH STOP SIGN, HLT A SMALL BUMP OR POT HOLE . CAR BRAKES RELEASE EVEN THOUGH MY FOOT IS STILL ON THE BRAKE. I LURCH FORWARD AND HAVE TO STOMP ON THE BRAKES. IF THERE WAS A CAR IN FRONT OF ME OR A PEDESTRIAN, I WOULD PROBABLY WOULD HAVE HIT THEM. I THOUGHT THIS PROBLEM WAS FIXED IN THE LAST RECALL . EXPERIENCING IT EVERYDAY, I THOUGHT THIS PROBLEM WAS FIXED IN THE LAST RECALL !!!!!!
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May 16, 2014 - San Francisco, CA - Service Brakes
DRIVING DOWN STREET SLIGHT DOWN HILL , DEPRESSING BRAKE AS I APPROACH STOP SIGN, HLT A SMALL BUMP OR POT HOLE IN STREET. CAR BRAKES RELEASE EVEN THOUGH MY FOOT IS STILL ON THE BRAKE. I LURCH FORWARD AND HAVE TO STOMP ON THE BRAKES. IF THERE WAS A CAR IN FRONT OF ME OR A PEDESTRIAN, I WOULD PROBABLY WOULD HAVE HIT THEM. I THOUGHT THIS PROBLEM WAS FIXED IN THE LAST RECALL !!!!!!
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May 05, 2014 - East Amherst, NY - Service Brakes
WHEN BRAKING, IF A POTHOLE OR BUMP IN THE ROAD IS HIT, THE CAR SEEMINGLY JERKS FORWARD/ACCELERATES FOR A SPLIT SECOND. THIS HAPPENS ON ALMOST A DAILY BASIS AND HAS BEEN EXPERIENCED BY ALL DRIVERS OF THE CAR.
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Apr 28, 2014 - Woodbridge , VA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING 10 MPH IN A PARKING LOT AND MADE A LEFT TURN WHEN ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER DOOR. THE CONTACT DEPRESSED HER BRAKES IMMEDIATELY BUT THE BRAKES FAILED, CAUSING THE CONTACT TO DRIVE OVER A STOP SIGN, A CURB AND THEN CRASHING INTO TWO APARTMENT A/C UNITS. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS AWAITING A RULING FROM HER INSURANCE ADJUSTER TO DETERMINE WHETHER OR NOT THE VEHICLE WOULD BE DEEMED AS DESTROYED. THE FAILURE MILEAGE WAS 50,000.
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Apr 26, 2014 - Manchester, CT - Service Brakes
CONTINUAL BRAKING PROBLEMS WITH MY CAR. AT LOW SPEEDS APPLYING THE BRAKES ON A SLIPPERY OR BUMPY SURFACE, THERE IS A COMPLETE LACK OF BRAKING FOR A VERY SHORT PERIOD OF TIME. THE CAR SEEMS TO ACCELERATE. THIS WAS SUPPOSEDLY FIXED BY A TOYOTA RECALL. (SSC AOB) WHICH I HAD PERFORMED. STILL HAVE THE PROBLEM. I HAVE COMPLAINED MANY TIMES TO DIFFERENT TOYOTA SERVICE DEPARTMENTS. THE ANSWER IS ALWAYS THEY CANNOT DUPLICATE THE PROBLEM. (THIS LAST TIME THEY TOLD ME THAT, AND THEY DIDN'T EVEN ROAD TEST IT.) HAVE COMPLAINED TO TOYOTA CORPORATE 5/26/2010, FILE #[XXX]. THEY CALLED ME BACK, ON 6/7/2010, STILL NO FIX YET, WILL CONTACT ME WHEN A FIX IS AVAILABLE. I USUALLY DRIVE THIS CAR, MY WIFE DROVE IT TODAY, AND IT HAPPENED TO HER. SCARED HER TO DEATH, DOES NOT WANT TO DRIVE THE CAR ANYMORE. HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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Apr 21, 2014 - Hamilton, NJ - Service Brakes
IF THE VEHICLE HITS A POT HOLE WHILE SLOWING DOWN, THERE'S A SUDDEN LOSS OF BRAKING POWER AND THE VEHICLE MOVES A FEW FEET FORWARD. THE VSC LIGHT COMES ON AT THE SAME TIME. I'D NOTICED THIS A FEW TIMES IN THE PAST BUT WITH THE ROADS DETERIORATING AFTER A BAD WINTER, THE POT HOLES ARE BIGGER AND THIS IS VERY PROMINENT AND SCARY. GOING TO TAKE TO THE DEALER FOR INSPECTION. I FEEL IT'S DEFINITELY AN ISSUE WITH THE BRAKING SYSTEM.
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Apr 16, 2014 - Chatham, LA - Service Brakes
ODI # 10556900 FURTHER INCIDENTS WITH MY PRIUS.
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Apr 15, 2014 - Chatham, LA - Service Brakes
WHEN PARKING, MY 2010 PRIUS ACCELERATED FORWARD CAUSING IT TO GO OVER A CURB FORM DAMAGING THE FRONT BUMPER. UNEXPECTED ACCELERATION HAS CAUSED FOUR ACCIDENTS DAMAGING MY CAR. I HAVE RECORDS OF THESE REPAIRS. THE HYBRID SYSTEM WENT OUT 8/30/2013 AND IN MARCH,2014 THE BACK BRAKES FELL OFF: NO BOLTS, PADS, CALIBER, FLUID WERE IN PLACE WHEN IT WAS TOWED TO ROBBINS TOYOTA IN TEXARKANA, TX. THE FRONT RIGHT BOOSTER WAS BLOWN OUT WHILE IN THIS SHOP. MY VEHICLE THERE OVER A MONTH FOR VARIOUS REASONS.
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Apr 11, 2014 - Auke Bay, AK - Service Brakes
THIS HAS OCCURRED ON MULTIPLE INCIDENTS. THIS CAR DOES NOT STOP PROPERLY ON ROUGH ROADS. WHEN HITTING A POTHOLE, BUMP, MANHOLE COVER, ROUGH ROAD WHILE APPLYING THE BRAKES, INSTEAD OF STOPPING, THE CAR SURGES FORWARDS APPROXIMATELY 5-10 FEET AS THOUGH THERE WERE NO BRAKES. EVENTUALLY, THE BRAKES WORK AND THE CAR STOPS. BUT IT CAN BE REALLY SCARY. I HAVE TAKEN IT TO TOYOTA SEVERAL TIMES, BUT THEY CANNOT "REPLICATE THE INCIDENT." BASICALLY, I THINK THEY DRIVE IT AROUND THE BLOCK AND IT DOESN'T HAPPEN. IT IS ALWAYS WORSE WITH THE SUMMER TIRES VS THE STUDDED WINTER TIRES. THEY SAY IT HAS TO DO WITH THE REGEN BRAKES SWITCHING TO THE ANTI-LOCKS, BUT I REGULARLY DRIVE RENTAL CARS WITH ANTI-LOCKS FOR WORK IN OTHER CITIES, AND I KNOW WHAT ANTI-LOCKS FEEL LIKE. I HAVE NEVER FELT THE "CHATTER" ONE FEELS WHEN THE ANTI-LOCKS KICK ON. I DO NOT BELIEVE THE ANTI-LOCKS WORK PROPERLY ON THIS CAR. ON MAY 3, 2012, I HAD TO REPLACE THE RIGHT REAR BRAKE (ROTOR, PLATE, PADS) DUE TO UNEXPECTED CORROSION. MY CAR HAD ~17-18,000 MILES ON IT AND WAS ONLY 1.5 YEARS OLD! I HAVE NEVER HAD TO DO THIS ON ANY OTHER CAR. NOW AT 27, 000 MILES, MENDENHALL TOYOTA SAYS I NEED TO REPLACE THE REAR BRAKES AGAIN . I JUST REPLACED THE FRONT BRAKE PADS LAST WEEK. BUT THERE IS A NASTY SQUEAL THAT I REPORTED TO THEM LAST WEEK AND THEY DID NOTHING. EITHER THEY ARE RIPPING ME OFF OR THE BRAKES ON THESE CARS ARE DEFECTIVE AND DANGEROUS. PLEASE DO SOMETHING. TOYOTA REFUSES TO LISTEN.
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Apr 10, 2014 - Pittsburgh, PA - Service Brakes
APPLYING BRAKES, EITHER GRADUALLY OR WITH FORCE, WHILE FRONT LEFT OR FRONT RIGHT TIRE TRAVELS OVER A POTHOLE OR SUNKEN MANHOLE COVER RESULTS IN TEMPORARY (< 1 SECOND) COMPLETE LOSS OF BRAKING POWER. BRAKE PEDAL IS DEPRESSED THROUGH THE ENTIRE DURATION OF THE INCIDENT. LOSS OF BRAKING POWER RESULTS IN DRIVER APPLYING BRAKE WITH MORE FORCE. WHEN BRAKES RESUME POWER, THE INCREASED FORCE RESULTS IN A SUDDEN DROP IN SPEED. THIS INCIDENT INCREASES THE RISK OF A REAR END COLLISION EITHER TO A VEHICLE IN FRONT OR FROM A VEHICLE BEHIND THE PRIUS.
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Apr 06, 2014 - White Plains, NY - Service Brakes
WHEN APPLYING LIGHT TO MODERATE BRAKING IN PREPARATION TO MAKE A RIGHT TURN, I WENT OVER SOME BUMPY PAVEMENT AND THE CAR SEEMED TO LURCH FORWARD. IT WAS PROBABLY A LOSS OF BRAKING RATHER THAN ACTUAL ACCELERATION, BUT IT WAS VERY DISCONCERTING AND I'M LUCKY IT DIDN'T CAUSE AN ACCIDENT. I NOW HAVE OVER 49,000 MILES ON THE CAR AND THIS HAS HAPPENED ON QUITE A FEW OCCASIONS. I KNOW THERE WAS A RECALL ON SOME 2010 PRIUS VEHICLES FOR THIS PROBLEM BUT MY CAR WAS NOT RECALLED. MY DEALER SAYS THERE IS NO "SOFTWARE FIX" FOR THIS PROBLEM. I FIND IT UNACCEPTABLE THAT TOYOTA DOESN'T HAVE A SOLUTION FOR THIS AS IT IS A REAL SAFETY ISSUE. IT'S JUST PURE LUCK THAT I HAVEN'T BEEN INVOLVED IN AN ACCIDENT WITH POSSIBLE INJURIES OR WORSE. I INTEND TO PURSUE THIS AGAIN WHEN I BRING THE CAR IN FOR THE 50,000 MILE SERVICE AND INVERTER RECALL, BUT I'M NOT VERY HOPEFUL. MAYBE IF MORE OWNERS LODGE A COMPLAINT ON THIS SITE, TOYOTA WILL BE FORCED TO CORRECT THIS ISSUE.
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Apr 01, 2014 - Hamburg, NY - Service Brakes
AS I WAS APPROACHING A RED LIGHT I APPLIED THE BRAKES AND THEN SHORTLY AFTER HIT A POT HOLE AND THE CAR LUNGED FORWARD AS IF ACCELERATING ON IT'S OWN. FORTUNATELY THERE WASN'T ANOTHER VEHICLE IN FRONT OF ME AS I WOULD HAVE MOST DEFINITELY REAR-ENDED IT. I ALMOST SHOT INTO THE INTERSECTION AND MOST CERTAINLY SHOT PAST THE NORMAL STOPPING SPOT FOR WAITING AT A RED LIGHT. SCARY INCIDENT TO SAY THE LEAST.
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Mar 31, 2014 - Ellicott City, MD - Service Brakes
BRAKES ON VEHICLE OCCASIONALLY MOMENTARILY DISENGAGES WHEN I HIT A BUMP, PARTICULARLY ON A SLIPPER SURFACE, WHILE BRAKING AT LOW OR MODERATE BRAKING. THIS HAS HAPPENED MULTIPLE TIMES. IT IS VERY OBVIOUS WHEN THIS HAPPENS. RECENTLY IT HAPPENED WITH MY WIFE IN THE CAR, I WAS BRAKING MODERATELY, THE BRAKES FULLY DISENGAGED FOR ABOUT A SECOND, WHEN THEY DID I INCREASED PRESSURE ON THE BRAKE PEDAL AND THE CAR SEVERELY LURCHED WHEN THE BRAKES RE-ENGAGED. THE 2010 PRIUS HAD A RECALL FOR THIS, BUT MINE IS LATE IN THE MODEL YEAR AND WAS NOT SUBJECT TO THAT RECALL. TOYOTA USA AND THE DEALER, OF COURSE, SAYS THERE IS NOT A PROBLEM AND THAT THEY CANNOT DO ANYTHING ABOUT IT.
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Mar 26, 2014 - Kettering, OH - Service Brakes
I CAME TO A RED LIGHT AND WAS BRAKING AND AS IT ALMOST CAME TO A COMPLETE STOP IT JERKED FORWARD. THANKFULLY THERE WASN'T A CAR IN FRONT OF ME OTHERWISE I WOULD OF HIT IT. I'M TAKING IT IN SOON. I DON'T DRIVE IT EVERYDAY AND WHEN I DO IT'S LESS THAN A MILE.
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Mar 26, 2014 - Charleston, WV - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHEN BRAKING TO A STOP, ABRUPT FORCE HAD TO BE APPLIED TO THE BRAKES IN ORDER FOR THE VEHICLE TO RESPOND. THE VEHICLE WOULD SLIDE ABNORMALLY AND THERE WAS A DECREASE IN BRAKING DISTANCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER:13V235000 (SERVICE BRAKES) AND WAS SERVICED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE BRAKE FAILURE NUMEROUS TIMES. THE VEHICLE WAS NOT FULLY REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10000.
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Mar 25, 2014 - Whippany, NJ - Service Brakes
PLEASE LET ME STATE THAT I AM EXTREMELY HAPPY WITH THE DEALERSHIP THAT I BOUGHT THE CAR FROM. ALL SERVICES FROM OIL CHANGES TO REPAIRS HAVE DONE BY THIS DEALER ONLY. BUT EVER SINCE I PURCHASED THIS VEHICLE, I HAVE BEEN CONSTANTLY COMPLAINING ABOUT A STRANGE BRAKING ISSUE. WHEN I AM TRAVELING 25 MPH OR ABOVE AND HIT ANY KIND OF IMPERFECTION IN THE ROAD ( IE. RAILROAD TRACK, DIP, POTHOLE, MANHOLE COVER ETC.) MY BRAKES DISENGAGE FOR A SPLIT SECOND. I WILL STILL HAVE MY FOOT ON THE BRAKE AND GO OVER IMPERFECTION AND FOR A BRIEF SECOND THE CAR SURGES FORWARD RAPIDLY AND THEN THE BRAKE ENGAGES AGAIN. I HAVE COMPLAINED ABOUT THIS MORE THAN 3 TIMES. ALL THREE TIMES THE DEALER SAYS THAT THEY CAN NOT REPEAT THIS ISSUE. I NOW HAVE 70,000 MILES ON THE CAR AND THIS IS STILL HAPPENING. ALTHOUGH I AM THE PRIMARY USER OF THIS VEHICLE, MY WIFE REFUSES TO DRIVE THE CAR CALLING IT UNSAFE. TODAY 3.25.2014 I HAVE DROPPED OFF THE CAR AT THE DEALER FOR A RECALL AND I HAVE MENTIONED THE PROBLEM AGAIN, MY SERVICE ADVISER IS NOW TELLING ME THAT THIS RECALL (SOFTWARE UPDATE FOR MOTOR GENERATOR ECU AND POWER MANAGEMENT ECU) SHOULD TAKE CARE OF THE PROBLEM.) HE EXPLAINED THAT THEY ARE UPDATING THE SOFTWARE BRAKE STOP TECHNOLOGY. THE ABOVE RECALL LETTER EXPLAINS THE CONDITION THAT IS BEING REMEDIED AND DOES NOT TRANSLATED TO THE CONDITIONS THAT I AM COMPLAINING ABOUT. PLEASE HELP ME WITH THIS SERIOUS ISSUE.
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Mar 19, 2014 - Cincinnati, OH - Service Brakes
SINCE WE HAVE HAD THE 2010 PRIUS, WHEN WE DRIVE IT OVER A BUMP OR ROUGH ROAD, USUALLY AT A LOW SPEED, AND APPLY THE BRAKE SIMULTANEOUSLY, THE CAR SEEMS TO ACCELERATE BRIEFLY. I TOLD MY TOYOTA DEALER ABOUT IT THE FIRST TIME WE BROUGHT IT IN FOR SERVICE, BUT THEY SAID THEY'D NEVER HEARD OF SOMETHING LIKE THIS. I TRY TO AVOID BRAKING WHEN I GO OVER BUMPS, BUT I WORRY THAT ONE DAY I WILL HIS SOMETHING OF SOMEONE ON THE OTHER SIDE. THE WEIRD ACCELERATION CAN BE FELT BY THE PASSENGER TOO.
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Mar 19, 2014 - Merrillville, IN - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH ON A BUMPY ROAD, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. ...UPDATED 02-03-15
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Feb 27, 2014 - New York, NY - Service Brakes
ON MONDAY FEBRUARY 24TH 2014 MY 2010 TOYOTA PRIUS, HYBRID INVERTER FAILED WHILE I WAS DRIVING AND MY CAR SUDDENLY STOPPED ON THE ROAD. I LOOKED ON THE INSTRUMENT PANEL AND THE CHECK HYBRID SYSTEM WAS ILLUMINATED. THE CAR WOULD NOT START. I DECIDED TO CALL A TOLL TRUCK COMPANY TO TAKE ME TO THE NEAREST TOYOTA DEALER. ONCE I ARRIVED THE SERVICE ADVISOR INFORMED ME, THE 2010 TOYOTA PRIUS HAS TWO ACTIVE SAFETY RECALLS. I WAS NEVER NOTIFIED. THE TWO SAFETY RECALLS ARE THE HYBRID INVERTER & BRAKE BOOSTER PUMP ASSEMBLY. TODAY IS THURSDAY FEBRUARY 27TH 2014 AND THE TOYOTA DEALER HAS FAILED TO REPAIR AND RETURN MY CAR. THE TOYOTA DEALER STATED THIS IS A SAFETY RECALL, THEY NEED PERMISSION FROM TOYOTA HEADQUARTERS TO APPROVE PARTS. I PLEADED WITH THE TOYOTA DEALER TO PROVIDE ME WITH A VEHICLE, WHILE I WAIT, THEY REFUSED.
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Feb 19, 2014 - Charlotte, NC - Service Brakes
WHEN MY HUSBAND WAS DRIVING OUT OF THE PARKING LOT IN CHARLOTTE ON FRIDAY 02/07, ALL 3 LIGHTS - BRAKE, ABS, SKID CONTROL LIGHTS ALL WENT UP. WHEN HE STEPPED ON THE BRAKE, HE DIDN'T FEEL ANYTHING. LUCKILY HE WAS JUST GETTING OUT OF THE PARKING LOT, SO HE WAS DRIVING SLOWLY. WHEN HE STEPPED ALL THE WAY DOWN ON THE BRAKE, IT HAD THIS LOUD METAL RATTLING NOISE, AND HE WAS ABLE TO STOP. WE TOWED THE CAR TO TOWN AND COUNTRY TOYOTA ON SATURDAY, THE ASSISTANT SERVICE MANAGER SAID HE'S NEVER SEEN IT BEFORE, AND THE ERROR CODE SHOWN DURING DIAGNOSIS IS A CODE THEY'VE NEVER SEEN. THE MESSAGE ASKED THEM TO CONTACT TOYOTA TECHNICAL SERVICE. ON MONDAY 02/10, THE DEALER CALLED AND TOLD US THAT IT WILL COST OVER $4500 TO FIX IT. WE BOUGHT THE CAR IN FEB 2011 AS BRAND NEW CAR, SO IT'S JUST 3 YEARS OLD. I THEN CONTACTED TOYOTA CUSTOMER SERVICE, AND REQUESTED THAT TOYOTA COVERS THE REPAIR. I WAS TOLD THAT THERE IS NO RECALL PROGRAM RELATED TO THIS PROBLEM, AND THAT IF I RUN INTO THE SAME SITUATION AGAIN, OR OTHER PEOPLE RUN INTO THE SAME ISSUE, THEN TOYOTA MIGHT CONSIDER A RECALL, AND WOULD REFUND ME FOR THE REPAIR. THIS IS A VERY DANGEROUS SITUATION THAT I HOPE I'LL NEVER RUN INTO IT AGAIN EVER! IT JUST SEEMS TOYOTA IS VERY COLD AND INDIFFERENT TO PEOPLE'S SAFETY.
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Feb 17, 2014 - San Francisco, CA - Service Brakes
THE ABS/BRAKE/STABILITY LIGHTS ARE "ON" PRIUS DASH. THE BRAKE LOST PRESSURE AND MUSHY. THE BRAKE MUST BE PUMPED A FEW TIMES TO GET PRESSURE AND TO STOP THE CAR. EITHER THIS IS ABS ACCUMULATOR(JUST FOUND OUT THERE IS A RECALL WHILE GETTING DEALER APPOINTMENT) FAILURE OR BRAKE MASTER CYLINDER FAILURE. THERE IS NO FLUID LEAK VISIBLE OUTSIDE OR INDICATOR LIGHT BUT THE FLUID IS ALMOST EMPTY IN THE RESERVOIR. I DON'T HAVE DEALER DIAGNOSIS AT THIS POINT YET. I'M NOT SURE IF THE ACCIDENT I HAVE ON 1/27/2014 THAT I'VE REAR-ENDED ANOTHER VEHICLE WHILE TRAVELING ABOUT 30-35MPH AND TRIED TO STOP BUT THE CAR DID NOT STOP AND BUMPED INTO THE CAR IN FRONT. FORTUNATELY, THERE IS INJURY OR MAJOR DAMAGES. AT THAT TIME I DIDN'T THINK OF IT THAT THE BRAKE MAY HAVE ISSUE OR NOT BUT THINKING BACK THE BRAKE DIDN'T HAVE ENOUGH BITE TO STOP EVEN THOUGH THE CAR IS TRAVELING SLOW ENOUGH AND THERE IS AMPLE DISTANCE. AS FAR AS I REMEMBER I DO NOT FEEL THE ABS KICKING IN EITHER. HOPEFULLY, I'LL FIND OUT MORE FROM DEALER SERVICE. THANKS.
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Feb 15, 2014 - Houston, TX - Service Brakes
ON OCTOBER 10TH, 2013 AT 7 PM, I NOTICED SEVERAL BRAKE LIGHTS, ABS, AND SLIDING SIGN LIGHT CAME ON WHEN I STARTED MY CAR. I THOUGHT IT WAS SOME KIND OF ELECTRICAL GLITCH SO I TURNED MY CAR OFF AND TURNED IT BACK ON. THE LIGHTS STAYED SAME. MY HUSBAND WHO SAT ON THE PASSENGER SIDE LOOKED INTO THE MANUAL BOOK AND TOLD ME THOSE LIGHTS WERE INDICATED FOR BRAKE SYSTEM. WE DECIDED TO GO HOME TO FIGURE OUT WHAT WE NEEDED TO DO. AS SOON AS I STARTED TO DRIVE, I NOTICED BRAKE PEDAL WAS MUCH LOWER THAN IT USUALLY IS AND ALSO NOTICED BRAKE WAS NOT WORKING. MY CAR KEPT MOVING EVEN WHEN I PRESSED THE BRAKE ALL THE WAY. AT THAT MOMENT, I KNEW I HAD TO TAKE MY CAR TO DEALER RIGHT AWAY. THERE WERE NO WARNING SIGNS OR NOISE FOR A DRIVER TO NOTICE BEFORE THE WHOLE BRAKE SYSTEM WAS COMPLETELY FAIL TO PERFORM. IN JANUARY 2013, TOYOTA RECALLED MANY PRIUS IN SAME MODEL AND SAME YR AS MINE FOR TOTAL BREAK SYSTEM FAILURE. EVEN THOUGH MY VIN NUMBER WAS NOT UNDER THEIR RECALL LIST, MY CAR'S BRAKE SYSTEM BROKE DOWN COMPLETELY TO FUNCTION DUE TO SAME REASONS TOYOTA RECALLED MANY PRIUS 2010 THIS YEAR. TOYOTA REFUSED TO FIX MY CAR UNDER THEIR RECALL SYSTEM WARRANTY BECAUSE MY VIN NUMBER IS NOT UNDER THEIR RECALL LIST. TOYOTA DEALER CHARGED ME $4300 TO REPLACE THE WHOLE BRAKE SYSTEM FOR MY CAR AND IT TOOK 4 WEEKS TO FIND THE PARTS IN NORTH AMERICA TO FIX MY CAR. IT COST ME ANOTHER $1000 TO RENT A CAR WHILE MY PRIUS AT TOYOTA DEALER TO FIND THE PARTS TO FIX IT. I WAS FORTUNATE ENOUGH THAT MY BRAKE SYSTEM DIDN'T BLOW OUT ON ME WHEN I WAS DRIVING 75MPH ON FREEWAY. I'M SURE THERE ARE MANY OTHER PRIUS 2010 HAVE BRAKE SYSTEM FAILURE LIKE MINE EVEN THOUGH THEY WERE NOT UNDER THEIR RECALL LIST.
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Feb 09, 2014 - Chicago, IL - Service Brakes
THE CAR IN FRONT OF ME STOPPED ABRUPTLY AND I SLAMMED ON MY BRAKES. I HELD THEM TO THE FLOOR AND THE CAR CONTINUED AT THE SAME SPEED INTO THE REAR END OF THE CAR IN FRONT OF ME. I WAS AT LEAST 1 AND 1/2 CAR LENGTHS AWAY WHEN I SLAMMED ON THE BRAKES. I HAVE BEEN TOLD BY STATE FARM INSURANCE THAT THERE WAS A RECALL ON THE 2010 PRIUS. I WAS TOLD MY MY TOYOTA CAR DEALER THAT MY CAR WAS BUILT IN MARCH 2010 AND THUS WAS NOT PART OF THE RECALL. I PURCHASED THIS CAR IN 11/13. IS THERE A WAY TO VERIFY EXACTLY WHICH DAY MY CAR WAS BUILT?
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Jan 29, 2014 - Dupont , WA - Service Brakes
THIS HAPPENED MORE THEN ONCE, ALL PRETTY MUCH THE SAME WAY. WHILE DRIVING APPROXIMATELY 30 MPH, APPLYING THE BRAKES COMING TO A STOP AND TRAVELING OVER A ROUGH ROAD THE BRAKES FEEL LIKE THEY RELEASE AND THE VEHICLE DOES NOT STOP. AFTER THE VEHICLE PASSES THE ROUGH ARE I HAVE TO RELEASE THE BRAKES AND REAPPLY PRESSURE TO THE BRAKE PEDDLE FOR THE VEHICLE BRAKES TO REENGAGE AND STOP THE FORWARD MOMENTUM. LAST MONTH WHEN I TOOK THE VEHICLE TO DEALER IN OLYMPIA WA, I ASKED THEM TO CHECK FOR ANY RECALLS AND MAKE A NOTE OF THE ISSUE. THIS ISSUE HAS ALMOST CAUSE AN ACCIDENT.
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Jan 13, 2014 - Los Angeles, CA - Service Brakes
I BELIEVE THE NHTSA SHOULD INVESTIGATE WHETHER TOYOTA HAS UNDERSTATED THE NUMBER OF 2010 PRIUS CARS WITH POTENTIALLY FAULTY BRAKE ACCUMULATOR PUMPS. THE COMPANY RECALLED THOUSANDS OF THE CARS MANUFACTURED BETWEEN JUNE AND OCTOBER, 2009. MY DEALER RECENTLY TOLD ME THAT MY 2010 PRIUS, MANUFACTURED IN DECEMBER, 2009 ? JUST TWO MONTHS LATER ? HAS ESSENTIALLY THE SAME PROBLEM. THEY INFORMED ME THAT THIS IS A ?SAFETY CONCERN? AND THAT THE PUMP SHOULD BE REPLACED ?AS SOON AS POSSIBLE,? AT A COST OF OVER $4,000. BUT BECAUSE MY CAR WAS MANUFACTURED TWO MONTHS AFTER THE LAST CARS COVERED IN THE RECALL, THEY HAVE REFUSED TO PAY FOR THE REPLACEMENT. I AM VERY DOUBTFUL OF THE IDEA THAT PROBLEM AFFECTING MY CAR IS DIFFERENT FROM THE DEFECT RESULTING IN THE RECALL. FIRST, THE KEY ISSUE IS ESSENTIALLY IDENTICAL: CONTAMINATED FLUID THAT COULD RESULT IN A LOSS OF BRAKING POWER. SECOND, THE CAR IS THE SAME MODEL AND YEAR AS THOSE RECALLED, JUST MANUFACTURED A COUPLE OF MONTHS LATER. THIRD, THIS SORT OF REPAIR ? THE NEED TO REPLACE A SINGLE, VERY EXPENSIVE COMPONENT LESS THAN FOUR YEARS AFTER PURCHASE ? OUGHT TO BE RARE. IF IT?S NOT, THIS SUGGESTS A SYSTEMATIC DIFFICULTY.
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Dec 21, 2013 - Richmond Hill, NY - Service Brakes
REVERSING INTO MY DRIVEWAY WHICH IS A SLOPE DRIVEWAY. TRYING TO GO SLOW AS POSSIBLE. WHEN TRY TO STOP THE CAR WITH BRAKES THE CAR DID NOT STOP. CAUSING A CRASHED THROUGH MY GARAGE DOOR WHICH WAS CLOSE AT THAT TIME.
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Dec 04, 2013 - Northport, NY - Service Brakes
UPON BRAKING OVER A BUMP, POTHOLE, WET LEAVES AND/OR ANY COMBINATION OF THE AFOREMENTIONED CIRCUMSTANCES, THE PRIUS ACCELERATES FORWARD, THUS CREATING A VERY UNSAFE DRIVING CONDITION. SINCE I ORIGINALLY PURCHASED THE VEHICLE, IT HAS DONE THIS ON NUMEROUS OCCASIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND AM AFRAID THAT THIS BRAKING ISSUE MAY RESULT IN AN ACCIDENT THAT OTHERWISE WOULD HAVE BEEN A NON-ISSUE FOR ANY OTHER VEHICLE. IN MY 19+ YEARS OF DRIVING, I HAVE NEVER HAD A VEHICLE DO THIS WHILE BRAKING. I, THEREFORE, IMPLORE THE NTSB TO DUTIFULLY CARRY OUT ITS MISSION STATEMENT OF PROTECTING MOTORISTS BY FORCING TOYOTA TO RECALL SAID VEHICLE IN ORDER TO PROPERLY REMEDY THIS ISSUE BEFORE PREVENTABLE ACCIDENTS OCCUR AND LIVES ARE POTENTIALLY LOST.
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Nov 18, 2013 - Pueblo West, CO - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V235000 (SERVICE BRAKES). AFTER THE REPAIR WAS PERFORMED, THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE BRAKE PEDAL WAS ABNORMALLY TRAVELED TO THE FLOOR BOARD, AND THE BRAKE AND ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE BRAKES WOULD HAVE TO BE BLED. THE BRAKES WERE BLED HOWEVER, THE FAILURE PERSISTED. THE DEALER ALSO REPLACED THE BRAKE BOOSTER AND MASTER CYLINDER TWICE. THE BRAKE POWER STROKE SENSOR WAS ALSO REPLACED BUT NONE OF THE REPAIRS WERE ABLE TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. UPDATED 12/24/13
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Oct 29, 2013 - Mountain Home, ID - Service Brakes
2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. THE CONSUMER FELT SHE WAS DEALT WITH IN A CAVALIER, DISRESPECTFUL MANNER WITH NO REGARD FOR HER TIME, AFTER MAKING AN APPOINTMENT AT THE DEALER FOR A RECALL ISSUE. THE VEHICLE WAS NOT READY AT THE TIME SHE WAS PROMISED IT WOULD BE.
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Oct 21, 2013 - Hartford, CT - Service Brakes
VEHICLE ACTIVATES ABS WHILE STOPPING AND BRAKE DISENGAGES, CAUSING VEHICLE TO NOT STOP WHEN BRAKES ARE APPLIED UNLESS BRAKES ARE REAPPLIED, POTENTIALLY LEADING TO ACCIDENTS DUE TO BRAKING FAILURE. DEALERSHIP IS NOT ADDRESSING THE ISSUE IN A TIMELY MANNER. DELAYING THIS RECALL MONTHS MIGHT LEAD TO ACCIDENTS AFFECTING ALL PASSENGERS, INCLUDING CHILDREN. CONTINUED DELAY OF THIS MATTER COULD LEAD TO LEGAL ACTION DUE TO AN INABILITY ON BEHALF OF THE TOYOTA COMPANY AND DEALERSHIPS TO PROMPTLY FIX A SEVERE AND DANGEROUS PROBLEM.
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Oct 18, 2013 - Los Angeles, CA - Service Brakes
THE ABS SYSTEM ON MY 2010 PRIUS SEEMS TO RELEASE THE BRAKE WHEN APPLIED ON ROUGH SURFACES GOING DOWNHILL WHICH GIVES A SENSE OF ACCELERATION AND LACK OF VEHICLE CONTROL. THE SAME EFFECT OCCURS WHEN DRIVING ON SOME LEVEL SURFACES. I HAVE RECENTLY READ DOZENS OF ACCOUNTS ABOUT THE PRIUS BRAKES ACTING THIS WAY AS FAR BACK AS 2006 MODELS. I'M AM NOW CONCERNED ABOUT THE BRAKE SYSTEM INTEGRITY WHEN I DRIVE AND FEEL STRONGLY THAT THE NHTSA SHOULD INITIATE AN IN DEPTH INVESTIGATION INTO THIS SITUATION.
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Oct 18, 2013 - Parsippany, NJ - Service Brakes
COMING TO A STOP LIGHT, I APPLIED THE BRAKES. THIS HAS BEEN AN ONGOING ISSUE WITH MY CAR THAT WHEN APPLYING THE BRAKES AND A BUMP IN THE ROAD IS DETECTED, THE CAR SUPPOSEDLY SWITCHES TO ABS BRAKING. THE NET EFFECT OF IT IS THAT THE BRAKES TEMPORARILY DISENGAGE CAUSING THE CAR TO ACCELERATE FOR A BRIEF PERIOD UNTIL YOU REAPPLY THE BRAKES AND EVENTUALLY COME TO A STOP. SO AS A RESULT, THE FROM THE MOMENT YOU APPLY THE BRAKES TO THE TIME YOU STOP, THERE IS A "LURCHING FORWARD" OF ABOUT 5 FEET UNDER WHICH YOU HAVE NO CONTROL OVER THE CAR. THAT IS QUITE SCARY SINCE IF PER CHANCE A PERSON WERE CROSSING THE ROAD WHILE YOUR CAR HIT A BUMP IN THE ROAD, YOUR VEHICLE COULD THEORETICALLY HIT THE PERSON BEFORE THE BRAKES HAD A CHANCE TO KICK IN. I'VE CHECKED THE BLOGS AND HAVE NOTICED THAT PEOPLE WITH PRIUSES FROM VARIOUS YEARS HAVE REPORTED THE SAME PROBLEM. I NOTICED THIS PROBLEM EARLY ON IN MY OWNERSHIP OF THE CAR, AND ACTUALLY ASKED THE DEALER TO FIX THE PROBLEM. THEY REPORTED TO ME THAT EVERYTHING WAS WORKING PROPERLY. I THEN ASKED THEM TO TEST DRIVE IT FOR A WHILE TO REPRODUCE THE PROBLEM. THEY HAD MY CAR FOR A WEEK AND SUPPOSEDLY WERE UNABLE TO REPRODUCE THE PROBLEM. THERE WAS AN ABS RECALL BY PRIUS AND THEY SUPPOSEDLY APPLIED THE FIX TO MY CAR, BUT I HAVE SINCE NOTICED THE SAME ISSUE.
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Oct 12, 2013 - Los Angeles, CA - Service Brakes
CAR FAILS TO STOP ON BUMPY SURFACES. STREET UNDER CONSTRUCTION WAS COVERED WITH METAL PLATES WITH BUMPY SURFACE (THE RIDGES ARE ARRANGED IN SQUARES AND I THINK ARE LESS THAN AN INCH HIGH; THEY ARE NOT THE PLATES WITH A SMOOTH SURFACE). AS THE CAR WENT OVER THE PLATES, BRAKING FAILED. THE PLATES ENDED A SHORT DISTANCE BEFORE THE TRAFFIC SIGNAL AND REGULAR PAVEMENT RESUMED. I WAS BARELY ABLE TO STOP IN TIME. I CHECKED ONLINE AND I SEE THAT OTHER PEOPLE HAVE THE SAME PROBLEM. SOMEONE SUGGESTED THE ANTI-LOCK BRAKING SYSTEM. THIS HAPPENED ON S. LEIMERT BLVD. APPROACHING VERNON, BUT THESE PLATES ARE ALL OVER THIS PART OF LOS ANGELES.
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Oct 07, 2013 - Columbia, MD - Service Brakes
BOUGHT THIS CAR CERTIFIED USED FROM TOYOTA DEALER IN MID-MAY 2013. FIRST PRIUS I'VE OWNED, AND NOT USED TO DRIVING IT, SO THE FIRST COUPLE TIMES IT 'LURCHED FORWARD' WITH THE BRAKES ON, I WAS SURPRISED, BUT FIGURED IT WAS JUST RELATED TO THE 'HYBRID'. IT HAPPENED AGAIN LAST WEEK AT A STOP SIGN WITH ROUGH ROAD - BRAKING, HIT BUMPS, AND BRAKES DISAPPEAR! TOOK IT INTO DEALER THIS MORNING, AND THEY'RE SAYING IT'S 'NORMAL'. THEN I START RESEARCHING AND WHILE CAR IS NOT INCLUDED IN ANY RECALLS, IT'S THE SAME PROBLEM INVESTIGATED IN NTSB 10V039000. EXACTLY! CAR IS STILL AT DEALER, AS I HAVE ASKED TO SPEAK TO SERVICE MGR. AND JUST IN NEWS TODAY, SUPREME COURT IS ALLOWING CALIF 2010 PRIUS OWNERS TO SUE TOYOTA OVER A BOGUS FIX FOR THIS PROBLEM. NOT SURE WHAT TO DO, BUT NOT GOING TO LET UP ON THIS. HALF DOZEN TIMES IN 4 MONTHS THIS HAS HAPPENED, AND I LIKE THE FEELING LESS EVERY TIME. ANYTHING I CAN DO? (WHEN YOU ALL GET BACK TO WORK).
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Sep 30, 2013 - Buffalo Grove, IL - Service Brakes
RECEIVED SAFETY RECALL NOTICE FROM TOYOTA MOTOR SALES USA. MADE APPOINTMENT WITH LIBERTYVILLE TOYOTA (AUTONATION TOYOTA LIBERTYVILLE IN LIBERTYVILLE, ILLINOIS), THE DEALER FROM WHOM I BOUGHT THE CAR. ON 9/13/13 LIBERTYVILLE TOYOTA INSPECTED MY VEHICLE AND ADVISED ME THAT THE SERIAL NUMBER ON THE BRAKE BOOSTER PUMP ASSEMBLY WAS ON THE RECALL LIST THAT REQUIRED REPLACEMENT. I WAS TOLD NONE WERE IN STOCK BUT IT SHOULD TAKE 2 OR 3 DAYS FOR THE ORDER TO COME AND THAT I WOULD BE PHONED "AROUND THE MIDDLE OF NEXT WEEK." NO CALL CAME SO I PHONED LIBERTYVILLE TOYOTA ON 9/24/13. THE RECEPTIONIST DIRECTED MY CALL TO THE PARTS DEPARTMENT. THE PARTS PERSON WHO TOOK MY CALL TOLD ME THAT THE PART WAS NOT IN THEIR STOCK AND THAT THERE WAS NO ESTIMATED TIME OF ARRIVAL (ETA) FOR THE PART. HE SAID HE HAD NO IDEA WHETHER OR WHEN THE PART WOULD BE AVAILABLE. I ASKED TO SPEAK TO THE MANAGER SO HE TRANSFERRED ME TO THE SERVICE MANAGER ([XXX]). [XXX] DIDN'T PICK UP SO I LEFT A FAIRLY DETAILED MESSAGE AND ASKED HIM TO CALL ME BACK. IT'S NOW 9/30/13 AND I HAVE NOT BEEN CALLED BY [XXX] OR ANYONE AT LIBERTYVILLE TOYOTA. IN THE MEANTIME I'M DRIVING A VEHICLE THAT IS SUBJECT TO A SAFETY RECALL, THE SEVERITY OF WHICH I HAVE NO IDEA, AND I'M PLANNING A TRIP WITH THE VEHICLE THAT WILL ENTAIL APPROXIMATELY 3,000 MILES OF DRIVING. WHAT AM I TO DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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Sep 13, 2013 - Norwalk, CT - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS.THE CONTACT STATED THAT WHILE DRIVING 25 MPH OVER A ROAD BUMP AND THE VEHICLE LUNGED FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
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Sep 11, 2013 - Houston, TX - Service Brakes
THIS VEHICLE SHOULD BE PART OF THE LARGER TOYOTA RECALL ON BRAKES THAT WAS ANNOUNCED EARLIER THIS YEAR. AFTER A FEW THOUSAND MILES, I NOTICED THAT THE BRAKES GAVE WAY IF THE PRIUS HITS A BUMP OR POTHOLE. TOYOTA'S STATEMENT THAT "CUSTOMERS ARE PERCEIVING INCONSISTENT BRAKE FEEL DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES" IS AN UNDERSTATEMENT. THE BRAKES DON'T ACTUALLY WORK WHEN YOU ARE DECELERATING AND HIT A BUMP, WHICH IS PROBLEMATIC WHEN YOU LIVE IN A CITY NOTORIOUS FOR POTHOLES. I REPORTED THIS ISSUE EARLY ON TO MY DEALER, AND HAVE SINCE FOLLOWED UP, EACH TIME BEING MET WITH THE SAME RESPONSE: THERE ARE NO REPORTS ON THIS ISSUE. FOR WHATEVER REASON, TOYOTA FEELS THAT ONLY CERTAIN VIN LOT NUMBERS MERIT THE RECALL, BUT I CAN ASSURE THEM THE PROBLEM IS MORE WIDESPREAD. MOST OWNERS I'VE TALKED TO HAVE TRIED TO ACCOMMODATE THE PROBLEM BY BEING AWARE OF BUMPS WHEN COMING TO A STOP, BUT AT SOME POINT SOMEONE WILL INJURE OR KILL SOMEONE ELSE AS A RESULT OF THIS BRAKING ISSUE.
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Sep 11, 2013 - Springfield, VA - Service Brakes
THIS INCIDENT HAS OCCURRED NUMEROUS TIMES SINCE PURCHASING THE CAR, BUT IT WASN'T UNTIL LAST WEEK (9/6/2013) THAT I BECAME TERRIFIED AS I ALMOST HIT ANOTHER VEHICLE IN FRONT OF ME. WHENEVER MY PRIUS RUNS OVER A POTHOLE, BUMP, UNEVEN SURFACE, OR DEEP MANHOLE COVER AS I AM BRAKING TOWARDS AN INTERSECTION TO COME TO A STOP (FOR ME, ALL THESE INCIDENTS OCCURRED WHEN I APPROACHED AN INTERSECTION) THE BRAKES STOP WORKING FOR A BRIEF MOMENT AND SUDDENLY MY CAR JERKS FORWARD, LURCHES FORWARD, OR ACCELERATES. I HAVE TO PRESS DOWN MY BRAKES REALLY HARD TO THE FLOOR TO STOP THE VEHICLE WHEN THIS HAPPENS. WHEN THIS FAILS, I IMMEDIATELY RELEASE THE BRAKE AND RE-APPLY VERY HARD TO THE FLOOR TO STOP THE CAR. IN THESE MOMENTS IT BECOMES SCARY AS I AM NEVER SURE IF THE CAR WILL COME TO A STOP BEFORE THE INTERSECTION. LAST WEEK, I WAS APPROACHING A BUSY INTERSECTION WHILE BRAKING AND I RAN OVER A UNEVEN POTHOLE COVER/FILLER AT ABOUT 5 TO 15 MPH WHICH CAUSED MY CAR TO ACCELERATE TO LIKE 20 OR 25 MPH! I HAD TO BRAKE VERY HARD IN ORDER TO STOP MY CAR AND SWERVE TO THE RIGHT TO AVOID HITTING THE CAR IN FRONT OF ME. THIS PROBLEM ONLY OCCURS WHEN MY RIGHT SIDE TIRES HIT THE UNEVEN SURFACE, MANHOLE COVER, POTHOLES, BUMPS, ETC. I HAVE NOT HAD AN INCIDENT WHERE IT HAPPENED WITH THE LEFT TIRES. TOYOTA SERVICE HAS SAID THERE IS NO PROBLEM WITH MY CAR'S BRAKES AND THEREFORE SAID THEY CAN'T FIX ANYTHING. THERE IS A PROBLEM WITH TOYOTA'S PRIUS BRAKING SYSTEM.
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Sep 04, 2013 - Atlanta, GA - Service Brakes
THIS INCIDENT HAS OCCURRED TWICE UNDER IDENTICAL CONDITIONS, IN THE SAME LOCATION. THE CAR DID NOT ENGAGE THE BRAKES UNTIL APPROXIMATELY ONE SECOND AFTER I DEPRESSED THE PEDAL. MAYBE THE COMPUTER'S ELECTRONIC STABILITY CONTROL IS INVOLVED IN THE PROBLEM, EVEN THOUGH THE CAR DID NOT INDICATE THAT ELECTRONIC STABILITY CONTROL WAS ENGAGED. BOTH TIMES I WAS DRIVING ON A SLIGHT DOWNHILL AT ~20 MPH. IMMEDIATELY AFTER I PASSED OVER SOME BUMPS, I DEPRESSED THE BRAKES, AND THERE WAS A SIGNIFICANT DELAY IN THE BRAKES BEING ENGAGED (1S). I THINK THE BUMPS IN THE ROAD ARE INVOLVED IN THIS ISSUE. OF NOTE, THIS CAR UNDERWENT AN UPDATE TO ITS SOFTWARE PROGRAM FOLLOWING A RECALL INVOLVING BRAKING PROBLEMS, AND THESE INCIDENTS OCCURRED AFTER THE UPDATE.
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Aug 29, 2013 - White Plains , NY - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKE DELAYED TO ENGAGE WHILE DECELERATING. THE CONTACT WAS ABLE TO STEER THE STEERING WHEEL AWAY AND AVOID CRASHING INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND A DIAGNOSTIC WAS PERFORMED, WHICH INDICATED THAT THE COMPUTER SYSTEM NEEDED TO BE RESET. THE COMPUTER SYSTEM WAS RESET BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS ALSO TEST DRIVEN, BUT THE FAILURE DID NOT DUPLICATE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 35,000.
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Aug 21, 2013 - Cincinnati, OH - Service Brakes
WHILE BRAKING OVER AN UNEVEN SURFACE COMING UP TO A STOP LIGHT, THE CAR LURCHED FORWARD, CAUSING IT TO SEEMINGLY ACCELERATE INTO THE CROSSWALK. I WAS COASTING UP TO THE STOPLIGHT AND APPLIED THE BRAKES CLOSER TO THE LIGHT, AS THE CAR WAS TRAVELING OVER THE UNEVEN SURFACE. THE UNEVEN SURFACE WAS CAUSED BY RAISED METAL PLATES COVERING ROAD CONSTRUCTION. THE VEHICLE WAS TRAVELING ABOUT 5-10 MPH AND DECELERATING AT THE TIME OF THE INCIDENT. THIS HAS HAPPENED WITH REGULAR CONSISTENCY EVEN THOUGH THE CAR GOT THE SOFTWARE FIX WITHIN A FEW MONTHS OF PURCHASE IN 2010. IT MOSTLY HAPPENS DECELERATING OVER POTHOLES IN THE ROAD, WHEN GOING FROM COASTING (REGENERATIVE BREAKING) TO APPLYING THE BRAKES BY FOOT.
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Aug 21, 2013 - Merrillville, IN - Service Brakes
WHEN BRAKING, SUCH AS WHEN APPROACHING A STOP SIGN OR STOP LIGHT, IN THE PRESENCE OF BUMPS, POTHOLES, OR ROUGH/UNEVEN ROAD SURFACES, THE CAR NOTICEABLY AND FORCEFULLY "LURCHES FORWARD", AND THERE IS MOMENTARY LOSS OF CONTROL OF THE VEHICLE'S STOPPING MECHANISM. ...UPDATED 02-03-15
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Aug 14, 2013 - Prairie Grove, AR - Service Brakes
WHILE BRAKING AT LOW SPEEDS -- SUCH AS WHILE APPROACHING A TRAFFIC LIGHT OR AN INTERSECTION -- PASSING OVER A POTHOLE OR UNEVEN ROAD SURFACE OFTEN CAUSES THE BRAKES TO DISENGAGE. THE SENSATION IS ONE IN WHICH MY FOOT IS IN THE SAME PLACE AS IT WAS WHEN I BEGAN BRAKING, BUT SUDDENLY THERE IS NO GIVE TO THE PEDAL, THE BRAKING HAS STOPPED -- BRAKING DOES NOT RETURN UNTIL I PUSH FURTHER DOWN ON THE PEDAL. MY FOOT IS NOT DISLODGED BY THE BUMP, AND THE BRAKING MECHANISM WILL NOT RE-ENGAGE UNLESS I PUSH THE PEDAL TO A NEW, DEEPER LOCATION. IT IS OBVIOUSLY DISCONCERTING AT INTERSECTIONS, AND SINCE MOVING TO A NEW LOCATION AND HAVING TO RE-LEARN WHERE ON MY ROUTES THIS PROBLEM WILL OCCUR, I DECIDED IT WAS TIME TO FILE A COMPLAINT. THE FRUSTRATION IS THAT THIS ISSUE WAS SUPPOSEDLY SOLVED A COUPLE YEARS AGO WITH A SOFTWARE FIX FROM TOYOTA, BUT THAT FIX SEEMS TO NOT HAVE WORKED. I FILED A COMPLAINT ABOUT THE PRIUS PROBLEM WITH SOME AGENCY (POSSIBLY NHTSA OR FTC) A FEW YEARS AGO WHEN THE OTHER, MORE NOTABLE, BRAKE-STICKING PROBLEM IN OTHER TOYOTAS WAS IN THE NEWS. THIS PARTICULAR ISSUE IS QUITE DIFFERENT. NOTE: THE DATE OF FIRST INCIDENCE IS APPROXIMATE, BUT THE PROBLEM PERSISTS.
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Aug 13, 2013 - Catonsville , MD - Service Brakes
I WAS DRIVING CAR ABOUT 25 MILES P H AND SANDALEE THE ABS LIGHTS CAME UP AND ITS WAS READY HARD TO STOP THE CAR SOMEHOW BREAK WASN'T WORKING PROPERLY.
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Aug 07, 2013 - Belle Mead, NJ - Service Brakes
WHEN I TRY TO BRAKE, OCCASIONALLY, THE CAR JUMPS FORWARD, INSTEAD OF STOPPING. IT MOVES LIKE 6 INCHES TO 12 INCHES. IT HAPPENS MORE OFTEN WHEN I TRY TO BRAKE AT A STOP SIGN, WHEN THE ROAD IS ROUGH, OR THERE IS A POTHOLE. IT GIVES A FEELING OF THAT CAR ACTUALLY ACCELERATED INSTEAD OF SLOWING, AND FEELS UNSAFE.
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Jul 30, 2013 - Santa Clara, CA - Service Brakes
THIS HAS HAPPENED ATLEAST 4 TIMES IN THE LAST YEAR, WHERE THE CAR HAS LOST COMPLETE BRAKING POWER AND AT THE TIME THIS HAPPENS, ALL THE LIGHTS ON THE DASHBOARD LIGHT UP FOR A FEW SECONDS AND ON SUBSEQUENT PUMPING OF THE BRAKE PEDAL, THE BRAKE POWER RETURNS TO NORMAL. ON ONE OCCASION I ALMOST ENDED UP IN THE MIDDLE OF AN INTERSECTION, THANKFULLY THERE WAS NO ONCOMING TRAFFIC AND WAS ABLE TO RECOVER WITHOUT GETTING CRASHED INTO. I SEE A LOT OF SIMILAR COMPLAINTS HERE AND ON TOYOTA'S OWN COMMUNITY PORTAL DESCRIBING THE EXACT SAME BEHAVIOR. IN ALL CASES, THE DEALERSHIP HAS ENDED UP REPLACING THE BRAKE BOOSTER ASSEMBLY. IN MY CASE THOUGH, THE DEALER CONFIRMED THAT MY CAR WAS ON THE RECALL LIST FOR THE BRAKE BOOSTER ASSEMBLY, BUT WHEN THEY RAN SOME DIAGNOSTICS TESTS ADVISED BY TOYOTA WHICH DID NOT REPORT ANY ISSUES AND THEREFORE REFUSED TO CHANGE THE BRAKE BOOSTER ASSEMBLY. I ALSO CONTACTED TOYOTA (CASE# [XXX]) ONLY TO BE TOLD A WISHY WASHY ANSWER. I WAS TOLD THAT TOYOTA CANNOT DO ANYTHING ABOUT IT SINCE IT HAS GIVEN GUIDELINES TO THE DEALERSHIP AND IF THE DEALERSHIP SAYS "NO" THEN SO DOES "TOYOTA". NOT TO MENTION HAVING SPENT HOURS ON THE PHONE WITH TOYOTA ONLY TO BE TOSSED SEVERAL TIMES BETWEEN DIFFERENT SUPPORTS REPS AND THE DEALERSHIP. ADDITIONALLY, I WAS TOLD BY THE DEALERSHIP TO KEEP DRIVING THE CAR AND SEE IF IT WAS TO HAPPEN MORE OFTEN. ONCE IT GETS TO A POINT WHERE I CAN FIND A PATTERN AND REPRODUCE THE ERROR WITH THE TOYOTA REP THAT'S THEN THEY WILL LOOK INTO THE ISSUE. FOR SOME REASON THEY FAIL TO UNDERSTAND THAT I AM NOT COMPLAINING ABOUT MY WIPER BLADES NOT WORKING BUT THE BRAKES, WHICH COULD PUT THE DIVER IN A LIFE THREATENING SITUATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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Jul 30, 2013 - Louisville, KY - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE ABS AND ANTI-SKID WARNING LAMPS ILLUMINATED WHILE THE CONTACT WAS DRIVING 40 MPH. THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE BRAKES FAILED. THE EMERGENCY BRAKE WAS USED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND DIAGNOSED AS BRAKE FAILURE. THE MASTER CYLINDER AND THE BRAKE BOOSTER ASSEMBLY WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 8/26/13 THE CONSUMER STATED TOYOTA ADMITTED TO INSTALLING A FAULTY BRAKE PUMP. THE CONSUMER IS SEEKING REIMBURSEMENT. THE CONSUMER REFERENCED RECALL # 13V235000. UPDATED 09/10/13
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Jul 06, 2013 - Fort Lee, NJ - Service Brakes
ON 6-18-13 AT 9:45 AM, AT NJ TURN-PIKE SOUTH , MILESTONE 108.3, NEWARK, NJ. I ,OWNER OF THE TOYOTA PRIUS 201, DRIVING AT 45 MPH PUSHED THE BRAKE PEDAL TO THE FLOOR TO STOP BUT COULD NOT . I HIT THE BACK OF THE VEHICLE FRONT OF ME SUDDENLY STOPPED. MY 2010 PRIUS WAS TOTAL LOST IN THIS ACCIDENT. ACCORDING TO THE TOYOTA 6-4-13 RECALL ANNOUNCEMENT, MY 2010 PRIUS IN THE RECALL LIST IS EQUIPPED WITH A BRAKE PRESSURE ACCUMULATOR THAT MAY DEVELOP A FATIGUE CRACK ON AN INTERNAL PART DUE TO VIBRATION THAT CAUSED MY FAILURE TO STOP COMPLETELY IN THIS CAR REAR-END COLLISION ACCIDENT ON 6-18-13.
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Jul 05, 2013 - Hunington Beach, CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT NITROGEN GAS WAS LEAKING INTO THE BRAKE FLUID. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
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Jun 27, 2013 - Middletown, OH - Service Brakes
AS WE WERE DRIVING THE CAR DOWN A HILL WE BEGAN TO FEEL A JERKING IN THE BRAKES. AS WE DROVE ONTO THE RAMP TO THE HIGHWAY, WARNING LIGHTS AND A BUZZER WENT OFF AND THE BRAKES FAILED. EVERY 15-30 SECONDS MY HUSBAND, WHO WAS DRIVING MY CAR AT THE TIME, SAID HE HAD A LITTLE BIT OF BRAKING FOR A COUPLE SECONDS, AND THEN HE DIDN'T HAVE ANY BRAKES AGAIN.
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Jun 21, 2013 - Magnolia, DE - Service Brakes
SINCE PURCHASE OF VEHICLE WHEN STOPPING VEHICLE, AS APPROACHING A STOP SIGN OR STOPPED TRAFFIC, IF I HIT A SMALL BUMP IN ROAD, THE CAR JUMPS FORWARD. I HAVE NOT HIT ANOTHER CAR YET BUT FEEL THIS JUMP WHEN STEPPING ON BRAKES WHETHER IN DRY OR WET WEATHER COULD ONE DAY HIT CAR IN FRONT OF ME. THIS IS INTERMITTANT. DID MENTION TO DEALER WHEN CAR WAS FOR IT'S TIMELY SERVICES. DEALER SAYS THERE IS NO RECALLS.
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Jun 18, 2013 - Glen Ellyn, IL - Service Brakes
SLOWLY PASSED OVER A SPEED BUMP, WHICH CAUSED A BRIEF SENSATION OF ACCELERATION (COMMON IN THIS PRIUS). THEN BRAKING WAS SIGNIFICANTLY AFFECTED, WITH BRAKE TRAVEL QUITE LONG AND STOPPING POWER DIMINISHED. ALL BRAKES WARNING LIGHTS CAME ON AND STAYED ON. PROBLEM CONTINUED UNTIL I STOPPED THE CAR AND TURNED IT OFF. WHEN CAR TURNED ON, WARNING LIGHTS REMAINED BUT WENT OUT AFTER DEPRESSING BRAKE. TOOK TO DEALERSHIP. TOLD THAT BRAKE BOOSTER PUMP NEEDS TO BE REPLACED. VIN IS OUTSIDE THE RANGE GIVEN BY TOYOTA FOR RECALL PUBLISHED ON 6/5/13. HOWEVER, SYMPTOMS ARE IDENTICAL FOR THIS VEHICLE. I'M CONCERNED THAT TOYOTA MAY NOT BE INCLUDING ALL VEHICLES THAT ARE AFFECTED BY THIS PROBLEM IN ITS RECALL PLANS.
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Jun 18, 2013 - Mystic , CT - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THE BRAKES FAILED TO ENGAGE WHILE DRIVING 55 MPH ON AN EXIT RAMP. THE VEHICLE EVENTUALLY STOPPED BY DEPRESSING THE BRAKE PEDAL WITH FORCE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING WHICH CONFIRMED THAT THE BRAKE POWER BOOSTER PUMP WAS LEAKING INTERNALLY. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER 13V235000 (SERVICE BRAKES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 46,000.
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Jun 11, 2013 - Attleboro, MA - Service Brakes
WHEN HITTING LARGER SIZE POTHOLES OR BUMPS IN THE ROAD I LOSE CONTROL OF WHAT FEELS LIKE THE REAR END, ITS AS IF THE VEHICLE BRAKES GIVES WAY WHEN THE REAR TIRES HIT THE OBJECT, CAR SHIMMIES SLIGHTLY, THE BRAKES STOP WORKING FOR AT LEAST 3 SECONDS AS THE CAR LURCHES FORWARD. THE BRAKE ALSO DEPRESSES FURTHER TO THE FLOOR WHILE IT HAPPENS. THERE'S A PARTICULAR SPOT ON MY WAY TO WORK THAT CONTINUES TO CAUSE THE PROBLEM. ITS HEADING DOWN A SMALL DECLINING HILL BEFORE A TURN TO THE LEFT. IF I WERE TO TAILGATE SOMEONE AND HAVE THAT HAPPEN I WOULD SURELY HIT THEM BECAUSE THERE'S NO CONTROL OF THE VEHICLE FOR A FEW SECONDS AFTER HITTING THE OBJECT. THIS OBJECT GOES STRAIGHT ACROSS THE 2 LANES AS IF THE CONCRETE PAVING WAS POURED TOO HIGH IN A LONG HORIZONTAL LINE. I THINK IT HAS TO BE ABOVE A 4-5 INCHES OR SO BECAUSE I'LL HIT SMALLER ONES AND I'M FINE AND I'VE TESTED IT ON DIFFERENT OBJECTS, ITS HIGHER RAISED ITEMS CAUSING THE BEHAVIOR. IT HAPPENS WHEN ITS DRY, WET OR ICY OUT, BUT YOU HAVE TO BE APPLYING THE BRAKE TO REALLY FEEL IT AS FAR AS I CAN TELL. MY PASSENGER ALSO FELT THE LOSS IN CONTROL EACH TIME THIS HAS HAPPENED AND ITS BEEN NUMEROUS SINCE OWNING THE VEHICLE.
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Jun 10, 2013 - Des Moines, IA - Service Brakes
FOR THE ENTIRE TIME THAT I'VE OWNED THE 2010 PRIUS, THE CAR LURCHES AHEAD VIRTUALLY EVERY TIME I RUN OVER A POTHOLE WITH THE BRAKES APPLIED (I.E., APPROACHING A STOP SIGN). WHEN I MENTIONED THIS AT ONE OF MY FIRST APPOINTMENTS, I WAS ASSURED THERE WAS NOTHING WRONG. NOW THE PROBLEM CONTINUES AND I'VE BEEN READING THAT MANY OTHER PEOPLE HAVE THE SAME ISSUE.
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Jun 06, 2013 - New York, NY - Service Brakes
I HAVE PREVIOUSLY (2010 OR 2011) FILED A DETAILED REPORT OF THE CONSISTENT ANOMALY THAT OCCURS WHILE BRAKING ON A ROUGH SURFACE OR UPON HITTING A POTHOLE, MANHOLE COVER, ETC. IN THIS SITUATION, THE FEEDBACK FROM THE VEHICLE SUGGESTS THAT THE BRAKES HAVE DISENGAGED. BASED UPON 2+ YEARS OF ADDITIONAL EXPERIENCE, I WOULD NOTE THAT: (1) THIS ANOMALY OCCURS CONSISTENTLY, AND IT HAS NOT DISAPPEARED OR ATTENUATED, (2) I BELIEVE THAT STOPPING DISTANCES ARE LONGER THAN WOULD BE EXPECTED WITHOUT THIS ANOMALY, (3) MY PRIUS WAS MANUFACTURED AFTER THE 2010 SOFTWARE FIX, AND (4) OTHER DRIVERS OF 2010 AND LATER PRIUS CARS HAVE REPORTED THE SAME PHENOMENON WHEN I ASKED ABOUT IT (SEE BELOW). MOST IMPORTANTLY, I WOULD NOTE THE FOLLOWING SOURCE OF EVIDENCE WHICH YOU MIGHT EASILY PURSUE FURTHER. I HAVE BEEN LIVING IN NEW YORK CITY (NYC) FOR MOST OF THE LAST TWO YEARS. THE NYC TAXI FLEET INCLUDES A SIZABLE NUMBER OF TOYOTA PRIUS CARS. EVERY TIME I TAKE A PRIUS TAXI, I ASK THE DRIVER IF HE HAS ENCOUNTERED A SIMILAR PROBLEM WHEN BRAKING ON ROUGH SURFACES. IN MORE THAN A DOZEN SUCH INSTANCES, DRIVERS HAVE CONSISTENTLY REPORTED THIS SAME PROBLEM. WHILE YOU MAY NOT WANT TO TRUST MY EVIDENCE ON THIS MATTER, IT WOULD BE VERY CHEAP FOR NHTSA TO SEND AN INVESTIGATOR TO SOME OF THE LARGE TAXI GARAGES IN NYC TO INTERVIEW DRIVERS WITH EXPERIENCE DRIVING PRIUS TAXI CABS. GIVEN THE LARGE NUMBER OF MILES LOGGED BY TAXI DRIVERS, THIS COULD BE AN IMPORTANT SOURCE OF INFORMATION FROM HIGHLY EXPERIENCED DRIVERS --- WHO MUST REGULARLY CONTEND WITH NYC'S MYRIAD POTHOLES. I WOULD FINALLY NOTE THAT --- OTHER THAN THIS ANOMALY --- I LOVE MY PRIUS. IT IS A GREAT CAR. I WOULD JUST LIKE FOR TOYOTA TO FIGURE OUR WHAT IS CAUSING THIS ANOMALY AND FIX IT.
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Jun 05, 2013 - Chula Vista, CA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE BECAME DIFFICULT TO STOP WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER PUMP ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,001 AND THE CURRENT MILEAGE WAS UNKNOWN.
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Jun 05, 2013 - Visalia, CA - Service Brakes
I'M A OWNER OF A 2010 TOYOTA PRIUS. I ALMOST CRASH INTO ANOTHER CAR, DUE TO THE BRAKE SYSTEM OF THIS VEHICLE. I HAD TO DRIVE OFF THE ROAD PAVEMENT TO AVOID THE CAR ACCIDENT. I HAD MULTIPLE TIMES NEAR MISS CAR ACCIDENTS BEFORE REPORTING THIS ISSUE. DUE TO THE VERY POOR BRAKING SYSTEM ON THIS VEHICLE. THE BRAKE RESPONSE IS VERY POOR. IN A QUICK REACTION FOR BRAKING, THIS CAR'S BRAKES WILL NOT STOP IN TIME TO AVOID ACCIDENT. AFTER A RECENT CLOSE CAR ACCIDENT 6/3/2013, I HAVE TO GIVE A LOT OF DISTANCE BETWEEN MY CAR AND OTHER CARS FOR BRAKING IN TIME TO AVOID A CAR ACCIDENT. AS A BUYER PURCHASING A NEW CAR, THE BRAKING SYSTEM IS A NUMBER ONE PRIORITY FOR SAFETY FOR A FAMILY OWNED CAR. I PURCHASE THIS CAR FOR A FUEL GAS SAVING CAR, BUT IT'S SCARY DRIVING THIS VEHICLE. DUE TO VERY POOR BRAKE SYSTEM IN THIS 2010 TOYOTA PRIUS. TOYOTA COMPANY NEEDS TO RECALL THE BRAKING SYSTEMS FOR ALL 2010 TOYOTA PRIUS. IT'S NEEDS TO BE CHECKED AND FIX FOR BETTER BRAKING QUALITY. I WANT TO SELL MY 2010 TOYOTA PRIUS, DUE TO THIS ISSUE OF BRAKING, BUT I CAN'T SELL THIS CAR DUE TO I STILL HAVE TO PAY OFF MY AUTO LOAN. MY FAMILY FEARS FOR MY SAFETY AND OTHER TOYOTA PRIUS OWNERS OUT THERE. PLEASE SOMEONE LOOK INTO THIS MATTER. I FEAR FOR MY FAMILY'S SAFETY DUE TO THIS PROBLEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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May 30, 2013 - Columbiana, OH - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CONTACT APPLIED THE BRAKES THEN THE PEDAL WENT TO THE FLOOR AND THE VEHICLE FAILED TO STOP. THE CONTACT PUMPED THE PEDAL AND EVENTUALLY THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CONTACT WAS INFORMED THAT THE BRAKES NEEDED TO BE REPLACED. SEVERAL DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE MASTER CYLINDER AND THE BRAKE BOOSTER WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 144,000.
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May 29, 2013 - St. Charles, MO - Service Brakes
THE VEHICLE HAS A NASTY HABIT OF LOSING BRAKE PRESSURE OVER BUMPS. THIS CAN BE DUPLICATED EASILY AND IS A KNOWN ISSUE THAT TOYOTA HAS YET TO RECTIFY. SIMPLY DRIVE OVER A BUMP SUCH AS A BREAK IN CONCRETE ON A BRIDGE, POTHOLE, ETC. AND HOLD ON TIGHT. THIS CAN RESULT IN A CRASH AND SERIOUS INJURY AS OCCUPANTS EXPERIENCE A SUDDEN LOSS OF BRAKING FORCE WHICH CAN INDUCE PANIC AND COLLISION.
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May 28, 2013 - Centerport, NY - Service Brakes
IN THE PAST (STARTING AT 2,800 MILES) AND REPORTED NUMEROUS TIMES TO THE DEALER (HUNTINGTON TOYOTA), TOYOTA CORPORATE AND THE NHTSA, WHENEVER THE CAR WENT OVER A ROUGH ROAD SERVICE WHILE BRAKING AT ABOUT 10 MILES AN HOUR THE REGENERATIVE BRAKING WOULD CUT OUT AND GIVE THE SENSATION OF THE CAR SURGING FORWARD REQUIRING MUCH GREATER BRAKING EFFORT TO BRING THE CAR TO A STOP. THE BRAKES WOULD RESET AFTER A FULL STOP AND THEY WOULD ACT NORMALLY UNTIL THE NEXT TIME BRAKING WAS DONE ON A ROUGH ROAD SURFACE. TOYOTA CLAIMED THAT THIS WAS NORMAL BEHAVIOR FOR THE PRIUS ABS SYSTEM, EVEN AFTER THE FIRMWARE UPGRADE WAS APPLIED. THIS TIME THE BRAKES DID NOT RESET AFTER A FULL STOP AND EVERY WARNING LIGHT ON THE DASHBOARD LIT UP. THERE WAS NO REGENERATIVE BRAKING AVAILABLE. THE CAR WAS BROUGHT TO THE DEALER WHO HAS HAD IT FOR MORE THAN A WEEK, AND IS REPLACING MAJOR BRAKE SYSTEM COMPONENTS UNDER MY EXTENDED WARRANTY. I WAS TOLD THAT WITHOUT THE WARRANTY THESE REPAIRS WOULD HAVE COST ME OVER $4500. THIS HAS BEEN AN ONGOING AND DANGEROUS SITUATION, WHICH MAY BE FINALLY RESOLVED AFTER ALL OF THE BRAKE COMPONENT REPLACEMENTS. AS AN ASIDE, THE BRAKE PADS SHOW SIGNIFICANT AND UNUSUAL WEAR BECAUSE THE REGENERATIVE BRAKING DID NOT WORK AS IT SHOULD.
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May 20, 2013 - Valencia, CA - Service Brakes
BRAKES FAILED WHILE DRIVING. PEDAL WENT TO THE FLOOR. VERY LITTLE BRAKING POWER LEFT. LUCKILY I DIDN'T HAVE TO STOP SUDDENLY AND WAS ABLE TO BRING THE CAR TO A STOP SLOWLY. HAD THE CAR TOWED TO TOYOTA DEALER WHERE THEY DIAGNOSED THE PROBLEM AS THE BRAKE BOOSTER / MASTER CYLINDER. THEY TOLD ME THERE WAS AIR IN THE BRAKE SYSTEM. I RECEIVED A QUOTE FOR ALMOST $2900 TO FIX THE BRAKES. I CALLED TOYOTA CORPORATE OFFICE AND ASKED FOR ASSISTANCE WITH THIS CATASTROPHIC BRAKE FAILURE BUT WAS REFUSED. SEARCHING ONLINE FOUND OTHERS WITH SAME FAILURE. IN PARTICULAR, THERE WAS A PERSON WITH 43K MILES WITH EXACT SAME ISSUE, AND TOYOTA REFUSED TO HELP HIM. THIS IS A VERY DANGEROUS FAILURE AND SHOULD BE A RECALL. PLEASE INVESTIGATE FULLY AND FEEL FREE TO CONTACT ME FOR ANY ASSISTANCE. I AM IN THE PROCESS OF REPLACING THE BRAKE BOOSTER BUT I WILL KEEP THE OLD ONE IN CASE YOU NEED IT FOR YOUR INVESTIGATION. I HAD SIMILAR ISSUE ON MY 2004 LEXUS RX330 AND THERE WAS EVENTUALLY A RECALL FOR IT. IT IS UNACCEPTABLE FOR A 3 YEAR OLD CAR TO HAVE THIS KIND OF A SAFETY FAILURE. MY WIFE AND KIDS COULD HAVE BEEN SERIOUSLY HURT OR KILLED.
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May 15, 2013 - Monroe, NJ - Service Brakes
FIRST INCIDENT: APRIL 15, 2013 I LOST MY BRAKES WHILE I WAS DRIVING HOME FROM MY NIGHT SHIFT WORK AS A REGISTERED NURSE. I WAS AT AN INTERSECTION TWO BLOCKS FROM MY HOUSE WHEN I FELT THE BRAKE WAS FAILING. IT WAS A GOOD THING THAT I WAS DRIVING SLOW TO MAKE A TURN WHEN I FELT THE BRAKE SYSTEM WAS NOT WORKING. I WAS ABLE TO STEER IT TO A PARKING LOT NEARBY BY USING THE FOOT BRAKE. PRIOR TO THIS INCIDENT, I HEARD SQUEAKING NOISES FOR ABOUT THREE DAYS WHENEVER I STEP ON THE BRAKES. I WAS RELIEVED THAT I DID NOT GET INTO AN ACCIDENT. ACTION AFTER THE 1ST INCIDENT: APRIL 24, 2010. WE TOWED THE CAR TO DCH TOYOTA FREEHOLD, AND IT TOOK ABOUT 5 DAYS TO REPAIR THE BRAKES SO THEY GAVE US A LOANER CAR WHICH WE TRULY APPRECIATE. BUT WHEN WE PICKED UP THE CAR, THE BRAKES WERE FIXED BUT THE SQUEAKING NOISE IS STILL PRESENT, AND OUR WINDSHIELD WAS CRACKED. WE CALLED THE DEALERSHIP RIGHT AWAY TO INFORM THEM ABOUT THE SQUEAKING NOISE AND TO COMPLAIN ABOUT THE CRACKED WINDSHIELD. I WAS TOLD BY THE SERVICE REPRESENTATIVE THAT THEIR TECHNICIANS TESTED MY CAR AND DEEMED IT SAFE TO DRIVE AND THAT THEY WOULD NEVER RELEASE MY CAR UNLESS THEY KNOW IT IS SAFE TO BE ON THE ROAD. SECOND INCIDENT: APRIL 29, 2013, I LOST THE BRAKES AGAIN WHILE I WAS ON MY WAY TO WORK AROUND 7:00 PM. I REALLY GOT VERY SCARED BECAUSE THERE WAS SO MUCH TRAFFIC AT THAT TIME. I WAS ABLE TO STOP AND PARK MY CAR SLOWLY TO THE CURB WITHOUT HITTING ANYBODY ELSE BY USING THE FOOT BREAK. ACTION AFTER THE SECOND INCIDENT: SAME NIGHT, WE TOWED THE CAR BACK TO THE DEALERSHIP FOR REPAIR, AND AFTER A WEEK OF WAITING, THEY FINALLY CAME BACK TO US SPECIFYING THAT THE WHOLE MASTER CYLINDER AND BRAKE PAD ASSEMBLY IS DEFECTIVE AND NEEDS TO BE REPLACED AND WILL COST MORE THAN 4K FOR PARTS ALONE. CONTACTED TOYOTA ABOUT THIS ISSUE, AND THEY SAID THAT THEY WILL NOT ASSIST US, SINCE WE EXCEEDED THE WARRANTY PERIOD.
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May 08, 2013 - Kapolei, HI - Service Brakes
ON 01 MAY 2013, I WAS DRIVING MY TWO DAUGHTERS HOME FROM SCHOOL AND THE BRAKES ON MY 2010 TOYOTA PRIUS FAILED. THE BRAKE PEDAL BECAME VERY STIFF AND THE BRAKES DID NOT RESPOND. I BEGAN TO PANIC BECAUSE WE WERE TRAVELING DOWN A STEEP HILL. I CONTINUED TO PUMP THE BRAKES AND SUDDENLY, THE PEDAL GAVE WAY AND THE CAR CAME TO A SCREECHING HALT. I WAS LUCKILY WITHIN WALKING DISTANCE OF MY HOUSE. I HAD MY CAR TOWED TO THE DEALERSHIP AND THEY INFORMED ME THAT MY BRAKE BOOSTER AND MASTER CYLINDER NEEDED REPLACEMENT AT A COST OF $5500. I'M SHOCKED. MY CAR IS 3 YEARS OLD. AFTER RESEARCH, I DISCOVERED THIS IS A COMMON PROBLEM FOR THE 2010 PRIUS. WHAT I FIND MOST DISTURBING IS THIS IS CLEARLY A MANUFACTURER'S DEFECT, THAT IS AN EXTREMELY DANGEROUS SAFETY HAZARD. PRIOR TO OWNING MY PRIUS, I WAS A LOYAL TOYOTA BUYER. I HAVE HAD CONSISTENT ACCELERATION ISSUES WITH MY BRAKES, EVEN AFTER THE RECALL. IF TOYOTA DOES NOT ADDRESS THIS ISSUE, I DON'T INTEND TO PURCHASE ANOTHER TOYOTA PRODUCT.
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May 06, 2013 - Renton, WA - Service Brakes
WHILE I WAS BRAKING TO STOP AT THE RED LIGHT, THE CAR ACCELERATED. I MOVED THE STEERING WHEEL TO HIT THE CURB TO PREVENT CROSSING THE RED LIGHT. IT HAPPENED TO ME COUPLE OF TIMES. THEN I REALIZE IT HAPPENS ONLY WHEN I AM DRIVING OVER UNEVEN SURFACE OR OVER BUMPS. IT IS REALLY SCARY. I ALMOST HIT A CAR SEATTLE DOWNTOWN GOING DOWN THE HIT BECAUSE MY CAR ACCELERATED INSTEAD OF STOPPING. I TOOK IT THE CAR DEALER BUT THEY SAID THERE IS NO PROBLEM. I AM AFRAID THAT I MIGHT GET IN A BIG ACCIDENT.
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Apr 29, 2013 - Dallas, TX - Service Brakes
VEHICLE SURGES WHEN BRAKES ARE APPLIED WHILE TRAVELING OVER RAILROAD TRACKS OR ROUGH PAVEMENT. SURGE LASTS FOR 1 TO 2 SECONDS UNTIL BRAKING RESUMES. VEHICLE BEHAVIOR CAN BE EASILY REPLICATED.
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Apr 17, 2013 - Burien, WA - Service Brakes
THE BRAKE BOOSTER PUMP BEGAN RUNNING CONTINUOUSLY WHEN THE VEHICLE WAS ON. WARNING LIGHTS ON THE DASH INDICATED BRAKE FAILURE AND ANTI-LOCK SYSTEM FAILURE. AFTER I TOOK THE VEHICLE TO A TOYOTA DEALER, THEY DETERMINED THAT THE BRAKE MASTER CYLINDER/ANTI-LOCK ASSEMBLY HAD FAILED. THE REPAIR TOOK TWO WEEKS AND COST $3000.
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Apr 11, 2013 - Gloucester, VA - Service Brakes
I WAS DRIVING TO WORK THIS MORNING AND A MAN STEPPED OFF THE CURB RIGHT IN FRONT OF ME (NOT IN A CROSSWALK). I HIT MY BRAKES, AND HIT A POTHOLE IN THE ROAD AT THE SAME TIME. THE CAR ACCELERATED AND FELT AS IF IT WAS SHUDDERING, IT WAS NOT BRAKING AT ALL EVEN THOUGH I MASHED THE PEDAL TO THE FLOOR. I WAS FORCED TO SWERVE TO MISS THE MAN, WHICH I THANKFULLY DID. AFTER THAT I GOT MOVING AGAIN I APPLIED THE BRAKES AND THEY WORKED FINE. WHEN I ARRIVED AT WORK I TRIED IT AGAIN BY FINDING SOME POTHOLES IN THE PARKING LOT. @ 15 MPH THE PROBLEM OCCURRED AGAIN ONLY WHEN I WAS HITTING THE POTHOLES WHILE APPLYING THE BRAKES. I WENT TO TOYOTA.COM AND FOUND THIS HAS BEEN AN ISSUE SINCE FEB 2010. I PURCHASED MY CAR IN NOV 2010; I THEN CALLED MY SERVICE DEALER AND TALKED TO THE SERVICE MANAGER WHO CLAIMED TO HAVE NEVER HEARD OF THAT PROBLEM EVEN THOUGH I TOLD HIM I FOUND THE INFO AT THE PRESSROOM.TOYOTA.COM WEBSITE. HE THEN PROCEEDED TO LET ME KNOW I SHOULD NOT BELIEVE EVERYTHING I READ IN THE INTERNET AND OFFERED TO LET ME BRING IT IN AND HE WILL LOOK AT IT. I AM LEAVING WORK EARLY TODAY TO HAVE IT LOOKED AT.
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Apr 05, 2013 - Plymouth, MN - Service Brakes
MULTIPLIE INCIDENTS: WE WILL BE DRIVING THE VEHICLE AND HIT A BUMP / POT HOLE AND BE BRAKING, BUT THE CAR WILL ACCELERATE.
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Apr 05, 2013 - South Pasadena, CA - Service Brakes
IN THE MORNING I STARTED MY CAR AND THE ABS LIGHT AND WARNING LIGHTS CAME ON AND STARTED BEEPING. I REVERSED MY CAR SLIGHTLY TO CHECK THE BRAKES AND NOTICED MY BRAKES WERE NOT BEING RESPONSIVE. I PUT THE VEHICLE INTO PARK AND CALLED THE WONDRIES TOYOTA DEALERSHIP AND TOLD THEM MY BRAKES WERE NOT FUNCTIONING PROPERLY AND MY ABS WARNING LIGHT WAS ON. DESPITE MY HAVING INFORMED THEM OF MY BRAKE FAILURE, THEY TOLD ME TO BRING THE CAR INTO THE DEALERSHIP. I REVERSED OUT OF MY GARAGE, SHIFTED THE CAR INTO DRIVE, AND PROCEEDED DOWN THE HILL WITH CAUTION. I DID NOT PRESS ON THE ACCELERATOR. MY CAR BEGAN TO ACCELERATE DOWN THE HILL DUE TO GRAVITY AND REACHED A SPEED OF APPROXIMATELY 15 MPH, AT WHICH TIME I PUMPED THE BRAKE PEDAL BUT THE CAR WOULD NOT STOP OR SLOW DOWN, AND IT CONTINUED MOVING DOWN THE HILL. AT THE BOTTOM OF THE HILL, AFTER TRAVELING APPROXIMATELY 1/4 OF A MILE, I TURNED RIGHT INTO A SMALL STREET WITH A SLIGHT INCLINE IN ORDER TO STOP THE MOMENTUM. MY CAR SLOWED AND I PUT ON THE EMERGENCY BRAKE AND PUT THE CAR INTO PARK. I CALLED MY BROTHER FOR HELP. WHEN HE ARRIVED, I TURNED THE CAR ON TO SHOW HIM THE FLASHING ABS WARNING. IT FLASHED FOR ABOUT ANOTHER 15 SECONDS BEFORE SUDDENLY STOPPING. MY BRAKES THEN BEGAN FUNCTIONING AGAIN THOUGH THEY FELT SPONGY WHEN I PRESSED DOWN ON IT. I TURNED ON MY EMERGENCY LIGHTS AND DROVE SLOWLY TO THE DEALERSHIP. I PARKED THE CAR AND TURNED OFF THE ENGINE. WHEN A REPRESENTATIVE CAME BY, I TURNED ON THE CAR AND SHE PRESSED DOWN ON THE BRAKE TO FEEL THEM. THE ABS LIGHTS SUDDENLY CAME ON AGAIN AND SHE SAID THE BRAKE PRESSURE DID NOT FEEL RIGHT AND THERE WAS SOMETHING DEFINITELY WRONG WITH MY BRAKES. AFTER IT WAS ASSESSED I WAS INFORMED I NEEDED A NEW ABS ACTUATOR ASSEMBLY AND AN ACCUMULATOR PUMP FOR THE MASTER CYLINDER. TOTAL COST WAS ESTIMATED AS $4600.
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Mar 25, 2013 - Ardmore, PA - Service Brakes
I WAS DRIVING MY 2010 PRIUS IN A CONGESTED AREA AND CARS IN FRONT OF ME STOPPED SUDDENLY. AS I BRAKED HARD, THE CAR SEEMED TO LURCH FORWARD FOR ABOUT ONE SECOND, MAYBE LONGER, AND THEN THE BRAKES KICKED IN. I NOTICED THAT THE ROAD WAS ROUGH. THE SURFACE WAS DRY. FORTUNATELY, I HAD ALLOWED AMPLE DISTANCE FROM THE CAR IN FRONT OF ME, AND THERE WAS NO COLLISION, BUT IT WAS VERY UNSETTLING. IN THE PREVIOUS MONTH, I HAD THREE OR FOUR LESS INTENSE SENSATIONS OF "LURCHING FORWARD," WHICH OCCURRED WHEN I STOPPED AT A PARTICULAR INTERSECTION WHEN I HAD JUST STARTED THE CAR, BUT THE ROAD WAS SMOOTH.
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Mar 19, 2013 - Howe, IN - Service Brakes
I HAD BEEN HEARING A LOT OF GRINDING NOISES THAT JUST GOT WORSE. WHEN I WENT TO THE DEALER, THEY DISCOVERED THAT MY BRAKE PADS HAD FAILED/FROZEN. THEY REPLACED MY PADS AND MACHINED MY ROTORS. THEY COULD NOT EXPLAIN WHY A CAR I HAD FOR ONLY A LITTLE OVER A YEAR HAD THIS PROBLEM. THEY AT FIRST BLAMED MY DRIVING, AND THEN THE ROADS (I.E. TOO MANY GRAVEL ROADS). NOW, AT 68,300 MILES THOSE PADS HAVE NOW FAILED AGAIN. ONE IS COMPLETELY WORN DOWN AND THE ROTOR IS NOW RUSTED THROUGH. NO ONE CAN EXPLAIN WHY THIS IS HAPPENING. WHEN I DEMANDED AN ANSWER, THEY TOLD ME THAT A "BULLETIN" HAD GONE OUT TO THE DEALERS ONLY STATING THAT DUE TO THE PADS FAILING, THEY WERE "REDESIGNING" THEM. BUT, THEY WOULD ONLY REPLACE FOR FREE THOSE THAT FELL UNDER THE 36,000 MILE WARRANTY. I DON'T UNDERSTAND WHY, IN LESS THAN 69,000 MILES I HAVE HAD TO HAVE THIS REPAIR DONE NOT ONCE, BUT TWICE. THEY TELL ME NO OTHER OWNER HAS HAD THIS PROBLEM, BUT I FIND THAT HARD TO BELIEVE. CAN ANYONE TELL ME IF THERE ARE OTHER COMPLAINTS OF THIS TYPE, AND WHAT CAN BE DONE TO RECTIFY THIS PROBLEM.
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Mar 15, 2013 - Katy, TX - Service Brakes
EXPERIENCED A COMPLETE BRAKE FAILURE WHILE DRIVING 2010 PRIUS. DEALER INDICATES BRAKE BOOSTER FAILING AND LEAKED NITROGEN INTO MASTER CYLINDER WHICH SHOULD THEN ALSO BE REPLACED. DEALER INSIST IT IS ONE ASSEMBLY AND ESTIMATES REPLACEMENT TO BE $5,166 ($1,638 FOR BOOSTER AND $2,466 FOR MASTER CYLINDER). DUE TO THE COMPLETE WARNINGLESS FAILURE OF BRAKES WHILE IN OPERATION IT WOULD SEEM TO A CRITICAL SAFETY HAZARD DUE TO THE DESIGN FLAW IN THE COMBINED BRAKE BOOSTER AND MASTER CYLINDER BRAKE ASSEMBLY CAUSING A BRAKE FAILURE IN OPERATION.
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Mar 13, 2013 - Diamond Bar, CA - Service Brakes
ON MULTIPLE OCCASIONS, I HAVE EXPERIENCED ISSUES WITH THE CAR SUDDENLY ACCELERATING WHILE I'M PRESSING THE BRAKES. SPECIFICALLY, THIS APPEARS TO OCCUR WHEN BRAKING ON UNEVEN SURFACES (IE CONSTRUCTION AREAS, POT HOLES, ETC.). THIS CAN OBVIOUSLY BECOME A DEADLY SITUATION IF ONE IS TRYING TO STOP THE VEHICLE AND WITH THIS PROBLEM RUN INTO THE CAR/VEHICLE AHEAD. MOST RECENTLY THIS OCCURRED ON THE SURFACE STREETS IN LOW SPEED, IN TRAFFIC. IT FEELS LIKE THE CAR LURCHES AHEAD WHILE APPLYING THE BRAKE. I WAS TOLD BY THE SERVICE PEOPLE AT TOYOTA THAT I WAS MAKING THIS UP. I CAN RECREATE IT GIVEN THE RIGHT SURFACE.
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Mar 12, 2013 - Hopewell, NJ - Service Brakes
WHEN BRAKING OVER ROUGH ROAD, BRAKES FAIL.
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Mar 04, 2013 - Wichita , KS - Service Brakes
VEHICLE HAS NO BRAKES AT ALL, WE TURNED THE IGNITION ON AND THE CAR START BEEPING, BRAKE LIGHT ITS ON, ABS LIGHT ON AND SLIP INDICATOR LIGHT IS ON.
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Feb 19, 2013 - Sioux Falls, SD - Service Brakes
THE FOLLOWING EVENT HAPPENED TWICE WITH THIS VEHICLE. TIN BOTH INSTANCES, THE CAR WAS RUNNING AND IN PARK WITH NO ONE IN THE VEHICLE. IT THEN DOWN THE DRIVEWAY WITH NO ONE IN IT. IN THE SECOND OCCURRENCE, IT APPEARS TO HAVE GONE INTO REVERSE ON ITS OWN AND ROLLED INTO A RETAINING WALL CAUSING DAMAGE TO THE REAR PASSENGER SIDE BUMPER AND BACK PANEL.
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Feb 19, 2013 - Frankfort, KY - Service Brakes
PROBLEM WITH 2010 PRIUS PERFORMING UNCONTROLLED HARD BRAKING WHILE DRIVING ON INTERSTATE AT APPROX 73~75 MPH. THIS HAPPEN ON TWO SEPARATE OCCASIONS, WITH THE FIRST BEING FEB 10, 2013. THE SECOND INCIDENT OCCURRED LATE AFTERNOON ON SAT. FEB 16, 2013. BOTH OCCURRENCES WERE IN LIGHT TRAFFIC, WHEREBY PREVENTING POTENTIAL SEVERE VEHICULAR REAR END COLLISIONS THAT COULD HAVE RESULTED IN SERIOUS BODILY INJURES AND GRAVE VEHICULAR DAMAGES. VEHICLE WAS CHECKED BY A TOYOTA DEALER AND PASSES ALL TROUBLESHOOTING TESTS, FEB 18, 2013. REQUESTED ADDITIONAL TESTS BE DONE ON FEB 19, 2013. TOYOTA DEALER COULD NOT RECREATE THE PROBLEM. NO FURTHER ACTIONS WERE TAKEN BY THE DEALER.
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Jan 31, 2013 - Lansing, IL - Service Brakes
THIS IS A RECURRING PROBLEM. ANYTIME I AM SLOWING DOWN FOR A RED LIGHT AND THERE IS A POTHOLE OR OTHER ROUGH SURFACE CONDITION, THE CAR LURCHES FORWARD AND JUMPS, SO TO SPEAK. GIVEN THE CONDITION OF THE ROADS IN CHICAGO, THIS IS A PRETTY REGULAR PROBLEM. I USUALLY HAVE TO PRESS THE BRAKE MUCH HARDER THAN NORMAL WHILE THIS IS OCCURRING BECAUSE OF CROSSWALKS AND LIGHTS. I THINK THIS IS A SERIOUS SAFETY ISSUE; HOWEVER, WHEN ASKING THE DEALER TO LOOK INTO THIS, THEY INDICATED THAT IT WAS THE ANTI-LOCK BRAKING SYSTEM KICKING IN, AND THAT IT WAS A PERFECTLY COMMON THING TO EXPERIENCE.
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Jan 27, 2013 - Liberty Township, OH - Service Brakes
ALL BRAKES FAILED WHILE I WAS GOING 69MPH ON I-75 SOUTH JUST NORTH OF THE UNION CENTRE BOULEVARD EXIT, APPROACHING I-275 AT THE BUTLER/HAMILTON COUNTY LINE ON SAT. DEC. 22.. ALL WARNING LIGHTS CAME ON AND THE WARNING "BEEPS". I WAS IN HEAVY TRAFFIC BUT WAS IN THE RIGHT LANE AND WAS ABLE TO EXIT ON THE UNION CENTRE EXIT RAMP AND ROLL TO A STOP. THIS HAPPENED THE DAY AFTER I HAD THE CAR AT PERFORMANCE TOYOTA IN FAIRFIELD, OH FOR THE 35,000 MILE CHECK/OIL CHANGE (ON DEC. 21) .THE CAR HAD TO BE TOWED TO PERFORMANCE TOYOTA ON DEC 22; THEY DETERMINED THE MASTER CYLINDER FAILED (LOST ITS VACUUM) CAUSING TOTAL BRAKE FAILURE.
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Jan 20, 2013 - Orange, CA - Service Brakes
INCIDENT #1 BRAKE: ON JANUARY 17, 2013 AS I WAS ENTERING THE INTERSECTION ABOUT 20MPH, I APPLIED MY BRAKES, BUT THEY WENT STRAIGHT TO THE FLOOR AND WARNING LIGHT STARTED BLINKING. I PRESSED BRAKES VERY HARD AND CAR ALMOST STOP, THEN, ITS BRAKES GAVE UP. THERE IS SUDDEN SLIGHT "UNINTENDED ACCELERATION" AND I ALMOST HIT CAR FRONT OF ME. BUT, I AM ABLE TO MANAGE TO DROVE THE CAR INTO THE CENTER ISLAND. BRAKE WAS TOTALLY OUT, AND THE CAR STARTED DROVE BY ITSELF. I PANICKED AND PRESSED POWER BUTTON TO SHUT OFF THE ENGINE. CAR DROVE ABOUT 15 FEET AND STOPPED. AFTER THIS INCIDENT, I TOW MY CAR TO THE DEALER, THEY TOLD ME THAT LOST BRAKE IS DUE TO SHORT CIRCUIT MADE DOMINO EFFECT TO MULTIPLE COMPUTERS MALFUNCTION. THEY WILL REPLACE WHOLE COMPUTER SYSTEM, BUT SERVICE MAN WOULD NOT GUARANTEE IT WILL NEVER HAPPEN AGAIN. INCIDENT #2 POWER FAILED AND SHUT DOWN WHILE DRIVING AT HIGHWAY. ON DECEMBER, 2012 AND JANUARY 2013. I WAS DRIVING AT HIGHWAY AND TRYING TO MERGE INTO THE CENTER LINE, CAR STALLED AND PROMPTED "KEY DOES NOT DETECT" MESSAGE ON THE SCREEN. I ALMOST HIT FROM BEHIND BY ANOTHER CAR. WHILE THE CAR STILL HAS A SPEED ABOUT 40MPH, I MANAGED TO RESTART THE CAR BY DEPRESSED BRAKE AND PRESS POWER BOTTOM. IT IS TRUE THIS CAR LOSE BRAKE AND DOES SLIGHT "ACCELERATE".
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Jan 15, 2013 - Ellicott City , MD - Service Brakes
WHEN DRIVING ON AN UNEVEN OR WET SURFACE THE BRAKES SEEM TO LAG FOR A FEW SECONDS AND THE CAR HOPS FORWARD.
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Jan 03, 2013 - Swoyersville, PA - Service Brakes
MY PRIUS IV, PURCHASED NEW IN 2010, INTERMITTENTLY HAD A LUNGING FORWARD PROBLEM WHEN GOING OVER SPEED BUMPS, POT HOLES ETC. I WOULD HAVE TO STOP IT BY BRAKING QUICKLY, SO I DIDN'T COLLIDE WITH A CAR AHEAD. I INFORMED TOYOTA OF THIS PROBLEM WITHIN THE FIRST YEAR. THEY TESTED IT AND SAID THEY COULD FIND NOTHING. I MENTIONED THIS TO THEM ON VARIOUS OCCASIONS WHEN I TOOK THE CAR FOR ITS PERIODIC MAINTENANCE OF 5000 MILE INTERVALS. ON DECEMBER 26, 2012 I WAS STOPPED WAITING TO GO LEFT WHEN I WAS REAR-ENDED. I WENT TO PULL OVER TO THE SIDE OF THE ROAD TO ASSESS THE DAMAGE. WHEN I ACCELERATED TO GET TO THE SIDE OF THE ROAD,THE CAR TOOK OFF CRAZILY, AT A HIGH RATE OF SPEED FOR ABOUT 6-7 SECONDS, ZIGZAGGING UNCONTROLLABLY ON THE 2 LANE ROAD. IF THERE WERE CARS COMING TOWARD ME, I WOULD HAVE BEEN IN A HEAD ON CRASH. I IMMEDIATELY CALLED TOYOTA SERVICE OF SCRANTON,PA AND ASKED THEM TO SEE AND ASSESS THE CAR'S PROBLEM. THEY MADE AN APPOINTMENT AND CONCLUDED.SAID THERE IS NO PROBLEM INTERNALLY, AND SUGGESTED REMOVING THE AFTER MARKET FLOORMAT. I THEN PROCEEDED TO SHOW THEM THE SAME PROBLEMS MANY CUSTOMERS ARE HAVING WITH THE PRIUS , INCLUDING AN ARTICLE BY STEVE WOZNIAK, THE CO-FOUNDER OF APPLE COMPANY, WHO HAD ACCELERATION PROBLEMS WITH HIS 2010 PRIUS. I CALLED THE MAIN TOYOTA HEADQUARTERS LATER, EXPLAINING THE PROBLEM AND THEY TOO SAID THERE IS NO MALFUNCTION , ONLY MENTIONING THE FLOOR MATS AGAIN.. THIS IS NOT THE CASE AS THE CAR HAS HAD ACCELERATION PROBLEMS FROM THE BEGINNING AND TO FURTHER CLARIFY, I WAS ABLE TO FINALLY STOP THE CAR... THE MAT WAS NO WHERE NEAR THE ACCELERATOR. I AM AFRAID TO DRIVE THIS FOR OTHERS' SAFETY, MY PASSENGERS AND MY OWN SAFETY. I TAKE CARE OF MY CARS FAITHFULLY. YOU CAN VIEW MY RECORDS. I AM ALSO FEARFUL IF I TRADE THIS CAR, SOMEONE ELSE MIGHT GET INJURED OR KILLED. CAN YOU PLEASE CHECK AND ADVISE.
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Dec 17, 2012 - Chicago, IL - Service Brakes
IF YOU GO OVER A BUMP WHILE BRAKING - THE BRAKES FAIL, AND YOU HAVE TO TAKE YOUR FOOT OFF THE BRAKE AND RE-APPLY IN ORDER TO STOP. THIS HAS OCCURRED NUMEROUS TIMES - AND IS A SERIOUS FLAW ON THIS AUTOMOBILE. THIS CAR IS A FLEET VEHICLE FOR MY COMPANY AND I HAVE ASKED PEERS IF THIS OCCURS ON THEIR CARS - AND THEY HAVE CONFIRMED THE SAME EXPERIENCE WITH THEIR BRAKES. WITH ALL THE TOYOTA RECALLS - I AM UNCLEAR WHY THIS HAS NOT BEEN ADDRESSED...?
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Dec 13, 2012 - Tallahassee, FL - Service Brakes
I WAS IN THE RIGHT LANE TRAVELING WEST BOUND ON TENNESSEE STREET IN TALLAHASSEE, FL, AND AS I WAS GOING THROUGH THE LIGHT AT THE CORNER OF TENNESSEE AND MONROE STREET, THE TRAFFIC STOPPED JUST PAST THE INTERSECTION. AS I WAS ENTERING THE INTERSECTION, I APPLIED MY BRAKES BUT THEY WENT STRAIGHT TO THE FLOOR AND A WARNING LIGHT STARTED BLINKING. I HAD ONE OF TWO CHOICES; HIT THE CAR IN FRONT OF ME OR HIT THE CURB FOR THE SIDEWALK CLOSE TO WHERE A MAN WAS STANDING WITH HIS BICYCLE. LUCKILY I HAD JUST ENOUGH ROOM TO GO BETWEEN THE BACK-END OF THE CAR IN FRONT OF ME AND THE MAN ON THE SIDEWALK. FORTUNATELY NO ONE WAS INJURED IN MY ACCIDENT, I JUST SCARED THE MAN VERY BADLY, BUT THE REPAIRS TO MY CAR ARE PROBABLY GOING TO BE MORE THAN $4,000.
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Dec 06, 2012 - Newton Highlands, Ma, MA - Service Brakes
OK, THIS TYPE OF INCIDENT (LOSS OF BRAKING AT LOW SPEEDS) HAS HAPPENED REPEATEDLY IN THIS VEHICLE, DESPITE A RECALL IN 2010 AND "SOFTWARE FIX". THE DATE LISTED IS APPROXIMATE. I FELT COMPELLED TO PROVIDE THIS INFORMATION AFTER HAVING THIS HAPPEN TWICE IN THE PAST WEEK, IN THE HOPES THAT SOME PERMANENT FIX CAN BE MADE AVAILABLE, AND TO WARN PROSPECTIVE BUYERS TO BE CAUTIOUS. IN ALL INCIDENTS, WHEN TRAVELING OVER BUMPS IN A ROAD WITH THE BRAKES ENGAGED, THERE IS A SUDDEN SLIGHT "ACCELERATION", BUT IN ACTUALITY, PROBABLY JUST THE MOMENTARY LOSS OF BRAKING. THIS HAPPENS WHEN GOING OVER: (1) MANHOLE COVERS (2) POTHOLES (3) SLIGHT DIPS IN THE ROAD (FROM SUBSIDING ROAD PATCHING AREAS). DOES NOT APPEAR TO BE WORSE IN WET CONDITIONS, AND HAS ONLY HAPPENED TO ME AT LOW SPEEDS (~5 -- ~ 20 MPH). NOTE THAT ORIGINAL CARPETED MATS WERE REPLACED WITH ONES THAT FIT A BIT BETTER, AND DO NOT CAUSE ANY ISSUES WITH THE ACCELERATION PEDAL. ONCE THE BUMP IS PASSED OVER, NORMAL BRAKING OCCURS. WHEN I FEEL THIS VEHICLE MOMENTARILY LOSE BRAKING, I QUICKLY LET OFF THE BRAKE FOR A SPLIT SECOND, AND RESUME BRAKING. I HAVE GOTTEN USED TO THIS DEFECT, BUT I SURE WOULD LIKE SOMEONE TO INVESTIGATE AND PROVIDE A QUALITY RECALL FIX. THIS BRAKING ISSUE HAS HAPPENED IN NORTH CAROLINA (WHERE THE VEHICLE WAS PURCHASED) AND IN MASSACHUSETTS. THANK YOU.
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Oct 09, 2012 - Austin, TX - Service Brakes
WHEN I ENCOUNTER A BUMP WHILE APPLYING THE BRAKES IN MY 2010 TOYOTA PRIUS, THE BRAKES FULLY DISENGAGE MOMENTARILY. THIS CAUSES THE CAR TO JOLT FORWARD UNEXPECTEDLY. MY FOOT IS NOT COMING OFF THE BRAKE AT ALL WHEN THIS HAPPENS, SO I KNOW I AM NOT THE CAUSE OF IT. I RECEIVED A RECALL NOTICE BY MAIL IN FEBRUARY 2010 TO ADDRESS JUST THIS ISSUE. I TOOK THE CAR TO THE NEAREST TOYOTA DEALERSHIP TO HAVE THE RECALL WORK COMPLETED. IT WAS INTENDED TO FIX THE MALFUNCTION IN THE ANTI-LOCK BRAKE SYSTEM THAT CAUSED THE BRAKES TO DISENGAGE WHEN THE CAR HITS A BUMP. THE RECALL WORK WAS COMPLETED, BUT THE PROBLEM WAS NOT RESOLVED. THE BRAKES STILL DO THE EXACT SAME THING AND FULLY DISENGAGE WHEN I HIT A BUMP WHILE BRAKING. THIS IS UNQUESTIONABLY DANGEROUS AND A SERIOUS SAFETY HAZARD.
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Oct 04, 2012 - Tucson, AZ - Service Brakes
ON TUESDAY OCTOBER 02, 2012 AT APPROXIMATELY 0510 THE VEHICLE BRAKES WENT OUT AND THE BRAKE, ABS, AND STABILIZATION LIGHTS CAME ON ALONG WITH ALARM. VEHICLE WAS TOWED TO TOYOTA DEALERSHIP FOR REPAIR - TOLD IT WAS THE MASTER CYLINDER. VEHICLE PICKED UP ON MORNING OF OCTOBER 4, 2012 FROM DEALERSHIP DROVE APPROXIMATELY 20 MILES AND THE EXACT SAME THING OCCURRED. BRAKES, ABS, STABILIZATION ALARMS CAME ON. TOYOTA DEALERSHIP WAS CALLED AND SAID THAT THE VEHICLE SHOULD BE FINE - SYSTEM HAD CLEARED WITH PART REPLACEMENT - "MAYBE IT WAS A BAD PART OR THERE COULD BE AIR IN THE LINES." VEHICLE IS PRESENTLY AT THE DEALERSHIP AWAITING INSPECTION. FORTUNATELY, NO ACCIDENTS OR INJURIES OCCURRED ON THESE DATES. HOWEVER BECAUSE OF THE LOSS OF BRAKES AND NEAR ACCIDENTS THIS VEHICLE IS NOW A THREAT TO MY SAFETY. SO FAR I HAVE BEEN LUCKY - I DO NOT WANT TO TAKE A CHANCE WITH THE THIRD BEING THE TIME THAT I AM IN A SERIOUS ACCIDENT.
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Sep 20, 2012 - Benton , KY - Service Brakes
TRAVELING ON PARKWAY WHEN WE WERE APPROACHING A VEHICLE GOING SOUTH DOWN AT APPROXIMATELY 55 WE WERE TRAVELING 72 WITH CRUISE CONTROL ENGAGED, I TAPPED THE BRAKES TO TRY AND SLOW AND NOTHING HAPPENED I THEN HELD THE BRAKE PEDAL DOWN FOR MORE THAN 15 SECONDS WITH NO SUCCESS, TRIED TO DISENGAGE THE CRUISE BY PULLING BACK ON THE HANDLE ON THE STEERING WHEEL AND STILL IT WOULD NOT DISENGAGE, WE STRUCK THE TRUCK AT 72 MPH ONLY BECAUSE WE HAD NO WHERE ELSE TO GO AND THE VEHICLE WOULD NOT DISENGAGE CRUISE. THE CRUISE CONTROL LIGHT WAS STILL ILLUMINATED AFTER THE VEHICLE CAME TO REST AFTER IMPACT AND THE VEHICLE BRAKES STILL DID NOT APPEAR TO FUNCTION, THIS VEHICLE WAS A TOYOTA LEASE AND WAS TOLD MULTIPLE TIMES BY TOYOTA THAT THE ISSUES WAS RECALLED BY TOYOTA AND THAT THIS VEHICLE HAD THE RECALL PERFORMED.
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Sep 12, 2012 - Lynchburg , VA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STARTED TO LOSE POWER LUNGED FORWARD. THE CONTACT ATTEMPTED TO APPLY THE BRAKES HOWEVER, THE BRAKES WERE INOPERABLE AND CAUSED THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE PASSENGER OF THE SECOND VEHICLE CLAIMED AN INJURY AND WAS TRANSPORTED TO THE EMERGENCY ROOM. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE VEHICLE WAS INOPERABLE AND WAS TOWED TO THE DEALER WHO HAD NOT YET DIAGNOSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THE VEHICLE DIAGNOSIS WAS GOING TO TAKE FOUR TO SIX WEEKS AND OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 28,000.
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Sep 08, 2012 - Virginia Beach, VA - Service Brakes
TURNED ON CAR AND NOTICED ALOT OF THE DASHBOARD LIGHTS STAYED ON. AS I PRESSED THE BRAKE PEDAL IT FELT WEIRD AND ONCE I PUT THE CAR ON THE DRIVE GEAR I TOTALLY LOST BRAKE CONTROL, THE CAR KEPT MOVING AND I WAS NOT ABLE TO STOP. I HAD TO SHIFT TO "PARK" AND RISK THE TRANSMISSION BUT BETTER THAN RISKING MY LIFE... I CALLED A TOWING TRUCK. THE CAR IS AT THE TOYOTA DEALER AND I DON'T THINK THEY HAVE A CLUE OF WHAT'S WRONG WITH IT.... WE'LL KEEP YOU POSTED.
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Sep 07, 2012 - Atlanta, GA - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS TRAVELING 25 MPH AND DROVER OVER A ROAD BUMP. THE CONTACT APPLIED THE BRAKES HOWEVER, THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 25,000. THE CURRENT MILEAGE WAS 75,000.
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Aug 14, 2012 - Knoxville, TN - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHENEVER BRAKING TO DRIVE OVER ANY UNEVEN ROAD SURFACE, THE BRAKING DISTANCE WAS INCREASED. THE CONTACT STATED THAT THE VEHICLE ALSO SEEMED TO PUSH FORWARD AS IF ANOTHER VEHICLE HAD ABRUPTLY CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 38,216. THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY TOYOTA. TOYOTA FOUND NO RECALLS OR FAILURES WITH THE VEHICLE. THE CONSUMER STATED TO THE SERVICE EMPLOYEE THE VEHICLE LUNGED, ALL LOOSE ITEMS FLEW BACK IN THE SEATS AND THE CONSUMER WAS THRUSTED AGAINST THE SEAT. THE SERVICE EMPLOYEE REPLIED THAT THE CONSUMER WAS MISTAKEN. UPDATED 09/20/2012
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Jul 25, 2012 - San Diego, CA - Service Brakes
THE UNINTENDED ACCELERATION ACCIDENT HAPPENED ON 7/18/2012, ~6:20 PM AT COMPANY'S PARKING LOT. I BACKED MY 2010 PRIUS SLOWLY. THEN I SAW A CAR COMING ON MY WAY. BUT BEFORE I TOOK ANY ACTION, THIS PRIUS SUDDENLY STARTED ACCELERATING, IT WENT WILDLY, AND TURNED MORE THAN 360 DEGREE BACKWARD IN THE PARKING LOT IN JUST A FEW SECONDS. SINCE THE CAR PARKED BETWEEN A BUILDING AND A SLOP, FROM THE FRONT MIRROR, FIRST, I SAW THE BUILDING WALL AND GLASSES, THEN I SAW THE SLOPE, THEN I SAW A CAR PARKED CLOSE TO MY CAR: NO! DON'T HIT THAT CAR! THAT IS THE LAST THING I REMEMBER. BECAUSE OF THE FAST TURNING OF THE CAR AND BECAUSE I WAS SO TERRIBLY SCARED, I LOST CONSCIOUS AFTER THAT UNTIL THE PRIUS HIT THE TRUCK AND BOUNCED BACK AND STOPPED BY ITSELF. AFTER A FEW SECONDS, I WOKE UP AND REALIZED: I AM STILL ALIVE. I GOT OFF THE CAR AND SAW PRIUS PASSED THE TWO CURBS AND HIT THE TRUCK. THE TWO TIRES ON THE DRIVER SIDE GOT FLAT BECAUSE THEY PASSED THE CURB VERY FAST. I WAS SO SCARED THAT I COULDN'T RECALL OF ANYTHING FOR A FEW DAYS UNTIL WEEKEND. WHY DID THE CAR LOSE CONTROL? ONE MAY ARGUE THAT I STEPPED ON THE ACCELERATOR. THIS COULD HAPPEN TO NEW DRIVERS, BUT NOT TO ME BECAUSE I HAVE BEEN DRIVING FOR SO MANY YEARS AND ALWAYS A GOOD DRIVER. MANY TIMES I SAW A CAR ON MY WAY WHEN I WAS BACKING, I ALWAYS STOPPED RIGHT AWAY. AND I WAS HEALTHY IN A NORMAL DAY IN NORMAL MODE, ALERT AS USUAL. WHY WOULD I STEP ON ACCELERATOR WHEN BACKING? EVEN IF I MIS-STEPPED ON THE ACCELERATOR, I CAN ALWAYS SWITCH TO BRAKE RIGHT AWAY. BUT I COULD?T DO ANYTHING ABOUT THE CAR ON THE DAY. IT WAS OUT OF CONTROL COMPLETELY. AFTER I LOST CONSCIOUS, MY HANDS WERE OFF THE STEERING WHEEL AND MY FOOT DIDN'T STEP ON ANYTHING, THE CAR DIDN'T SLOW DOWN BUT STILL MOVED FAST AND PASSED TWO CURBS EASILY. SUCH A MANIPULATION CAN ONLY BE DONE WHEN THE CAR IS IN ACCELERATION, AND BY ITSELF. PLEASE INVESTIGATE IT ASAP!
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Jul 09, 2012 - Sunnyvale, CA - Service Brakes
2010 PRIUS BRAKE FAILURE. I WAS ABLE TO SLOW DOWN THE CAR BY REPEATED PUMPING ON THE BRAKES. FORTUNATELY, MANAGED TO CRAWL TO A NEARBY TOYOTA DEALER BY USING THE PUMPING TECHNIQUE AND HAVE MY FOOT ON THE EMERGENCY FOOT BRAKE JUST IN CASE. TOYOTA SAID I NEED TO REPLACE THE MASTER CYLINDER WITH ACTUATOR. TOTAL COST PARTS/LABOR $4100. I AM UPSET BECAUSE MY FAMILY OR OTHERS COULD HAVE BEEN SERIOUSLY HURT IF I PANICKED AND NOT PUMPED ON THE BRAKE TO SLOW THE VEHICLE DOWN. THIS IS A SERIOUS HAZARD WHICH SHOULD BE KNOWN AS I HAVE SEEN OTHER SIMILAR COMPLAINS LODGE ONLINE.
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Jun 27, 2012 - Houston, TX - Service Brakes
I APPLIED MY BRAKES APPROACHING A TRAFFIC LIGHT AND HIT A SMALL POT HOLE AND THE ENTIRE VEHICLE JERKED FORWARD EVEN THOUGH THE BRAKES WERE APPLIED AND NEVER TAKEN OFF THE PEDAL. I HAD TO THEN PRESS DOWN HARDER ON THE BRAKE PEDAL TO COME TO A COMPLETE STOP. I HAVE OBSERVED THIS TYPE OF BEHAVIOR WHEN THE ROAD CHANGES SURFACES AND IS LOWER THAN THE PREVIOUS SURFACE AND DIPS IN THE ROAD. THIS IS ALL OBSERVED WHILE ONLY BRAKING AT LOW SPEEDS LESS THAN 40 MPH. EVERY TIME THIS BEHAVIOR IS OBSERVED THERE IS A LOUD BANG, I AM NOT COMPLETELY SURE IF THIS IS FROM SWITCHING SURFACES OR HIT POT HOLES OR DIPS IN THE ROAD.
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May 30, 2012 - Cedar Grove, NJ - Service Brakes
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT WAS ABLE TO ABNORMALLY DEPRESS THE BRAKE PEDAL INTO THE FLOORBOARD. THE ABS WARNING, TRACTION CONTROL WARNING AND THE EMERGENCY BRAKE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. AFTER CONTINUALLY DEPRESSING THE BRAKE PEDAL, THE VEHICLE CAME TO A STOP. THE FAILURE RECURRED FOUR DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE BRAKE POWER BOOSTER WOULD HAVE TO BE REPLACED BUT DID NOT GUARANTEE THAT THE BOOSTER WAS THE ACTUAL CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
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