Auto Recalls for Consumers

VOLKSWAGEN CC - 2010 VOLKSWAGEN CC Problems & Complaints

 
Auto Recalls For Consumers
by VOLKSWAGEN

There are 44 complaints filed for the 2010 VOLKSWAGEN CC

Below is a list of complaints & problems filed against the 2010 VOLKSWAGEN CC. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2010 VOLKSWAGEN CC, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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Air Bags (1) Engine And Engine Cooling (3) Power Train (25) Steering (2) Unknown Or Other (2)
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ComplaintDescription

ENGINE

1/1/2015 - MONTGOMERY, AL
AS I BEGAN TO ACCELERATE, THE CAR STARTED JERKING AND THERE WAS HESITATION IN ACCELERATION. ADDITIONALLY, THE CAR FAILED TO REVERSE WHEN PUT IN GEAR.

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VEHICLE SPEED CONTROL

1/1/2015 - MONTGOMERY, AL
AS I BEGAN TO ACCELERATE, THE CAR STARTED JERKING AND THERE WAS HESITATION IN ACCELERATION. ADDITIONALLY, THE CAR FAILED TO REVERSE WHEN PUT IN GEAR.

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UNKNOWN OR OTHER

1/1/2015 - MONTGOMERY, AL
AS I BEGAN TO ACCELERATE, THE CAR STARTED JERKING AND THERE WAS HESITATION IN ACCELERATION. ADDITIONALLY, THE CAR FAILED TO REVERSE WHEN PUT IN GEAR.

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POWER TRAIN

12/17/2014 - ST. PAUL, MN
THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A SUDDEN DECREASE IN SPEED AND THE VEHICLE FAILED TO ACCELERATE AS THE GEAR SELECTOR WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE MECHATRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE REOCCURRED APPROXIMATELY 10,000 MILES AFTER THE REPAIR. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD AND JERKED. THE CONTACT REFERENCED NHTSA ACTION NUMBER: PE09035(POWER TRAIN). THE FAILURE MILEAGE WAS 31,000.

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ENGINE

11/20/2014 - HOLMES, NY
THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT INDICATED THAT THE WATER WAS LEAKING THROUGH THE VENTS AND THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER AND IT WAS DIAGNOSED THAT THE COWL AREA SYSTEM MALFUNCTIONED AND WATER LEAKED INTO THE INTERIOR OF THE VEHICLE INSTEAD OF DRAINING OUT. THE DEALER REPLACED THE RIGHT SIDE OF THE COWL AREA SYSTEM. THE CONTACT STATED THAT THE FAILURE CAUSED INTERNAL DAMAGE TO THE VEHICLE AND ELECTRICAL SHORTS. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPLACED THE CARPET. ALSO, THE CONTACT INDICATED THAT THE SERVICE ENGINE SENSOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING APPROXIMATELY 40 MPH, DOWN A HILL. THE CONTACT INDICATED THAT DUE TO THE SUDDEN LOSS OF POWER, THE CONTACT CRASHED INTO A DIRT PART OF THE ROAD. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, RIGHT SHOULDER AND NECK PAINS WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT+S RESIDENCE AND THEN TOWED TO A DEALER FOR INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

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STRUCTURE: BODY

11/20/2014 - HOLMES, NY
THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT INDICATED THAT THE WATER WAS LEAKING THROUGH THE VENTS AND THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER AND IT WAS DIAGNOSED THAT THE COWL AREA SYSTEM MALFUNCTIONED AND WATER LEAKED INTO THE INTERIOR OF THE VEHICLE INSTEAD OF DRAINING OUT. THE DEALER REPLACED THE RIGHT SIDE OF THE COWL AREA SYSTEM. THE CONTACT STATED THAT THE FAILURE CAUSED INTERNAL DAMAGE TO THE VEHICLE AND ELECTRICAL SHORTS. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPLACED THE CARPET. ALSO, THE CONTACT INDICATED THAT THE SERVICE ENGINE SENSOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING APPROXIMATELY 40 MPH, DOWN A HILL. THE CONTACT INDICATED THAT DUE TO THE SUDDEN LOSS OF POWER, THE CONTACT CRASHED INTO A DIRT PART OF THE ROAD. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, RIGHT SHOULDER AND NECK PAINS WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT+S RESIDENCE AND THEN TOWED TO A DEALER FOR INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

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VEHICLE SPEED CONTROL

7/1/2014 - COLUMBUS, OH
THIS 2010 VOLKSWAGEN CC WAS PURCHASED AS A CPO IN 2012 WITH 33K MILES ON IT. SECOND OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 43K MILES, AND GEARS WOULD NOT ENGAGE, I MADE A SUDDEN SHARP LEFT TURN TO THE ROAD SIDE, LOST CONTROL OF THE CAR, DEPRESSED BRAKE HARD TO FORCEFULLY STOP THE CAR WITH THIRD GEAR ENGAGED. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2010, 2012 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH SHOWS THERE IS A CLUTCH ASSEMBLY ISSUE WITH THE CAR AND DIRECTS DEALERS TO REPLACE CLUTCH KIT FOR THOSE DEFECT MODELS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, INFORMED THEM THAT THIS CC IS STILL WITHIN THE 2YR/24K MILE CPO WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE.

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POWER TRAIN

7/1/2014 - COLUMBUS, OH
THIS 2010 VOLKSWAGEN CC WAS PURCHASED AS A CPO IN 2012 WITH 33K MILES ON IT. SECOND OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 43K MILES, AND GEARS WOULD NOT ENGAGE, I MADE A SUDDEN SHARP LEFT TURN TO THE ROAD SIDE, LOST CONTROL OF THE CAR, DEPRESSED BRAKE HARD TO FORCEFULLY STOP THE CAR WITH THIRD GEAR ENGAGED. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2010, 2012 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH SHOWS THERE IS A CLUTCH ASSEMBLY ISSUE WITH THE CAR AND DIRECTS DEALERS TO REPLACE CLUTCH KIT FOR THOSE DEFECT MODELS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, INFORMED THEM THAT THIS CC IS STILL WITHIN THE 2YR/24K MILE CPO WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE.

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STEERING

5/12/2014 - ALEXANDRIA, VA
AFTER PURCHASING VEHICLE FROM DEALERSHIP, I NOTICED AN AUDIBLE WHIRRING SOUND COMING FROM THE STEERING SYSTEM.THE VEHICLE WAS AT A STANDSTILL AND CAN BE HEARD WHEN TURNING WHEEL TO LEFT OR RIGHT FROM LOCK TO LOCK. AT FIRST IT WAS A FAINT WHIRRING SOUND AS IF THE VEHICLE WAS LOW ON POWER STEERING FLUID. HOWEVER, THE SYSTEM IS ELECTRO-MECHANICAL. NO HYDRAULIC PUMPS. THE SOUND HAS GOTTEN PROGRESSIVELY WORSE AND THE WHIRRING SOUND IS NOTICEABLY MORE AUDIBLE. UPON TAKING IT TO THE VW DEALERSHIP, SERVICE TECHNICIAN SAYS THAT THE ENTIRE RACK/PINION SYSTEM HAS TO BE REPLACED BECAUSE IT IS DEFECTIVE. VEHICLE IS LESS THAN 40K MILES. SERVICE TECH SAYS THAT THIS IS NOT COVERED UNDER ANY WARRANTY. I HAVE FOUND OTHER INCIDENTS OF THIS MAKE/MODEL HAVING THE SAME ISSUES, WHERE SOME SYSTEMS HAVE COMPLETELY FAILED WITHIN THE FIRST 10K MILES. THIS IS A SAFETY ISSUE AS THERE MAY NOT BE ANY WARNING IF THE SYSTEM COMPLETELY FAILS.

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POWER TRAIN

4/11/2014 - SAN GABRIEL, CA
CAR PURCHASED BRAND NEW IN 2010. ONE OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 48K MILES, AND GEARS WOULD NOT ENGAGE, CAUSING THE CAR TO BE STRANDED IN THE MIDDLE OF TRAFFIC. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2009, 2010 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH DIRECTS DEALERS TO INSTALL AN UPDATED CLUTCH KIT WITH IMPROVED SPRINGS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, TO INFORM THEM THAT THIS CC IS STILL WITHIN THE 5YR/50K MILE POWERTRAIN WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE.

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