Auto Recalls for Consumers

VOLKSWAGEN JETTA - 2010 VOLKSWAGEN JETTA Problems & Complaints

 
Auto Recalls For Consumers
by VOLKSWAGEN

There are 696 complaints filed for the 2010 VOLKSWAGEN JETTA

Below is a list of complaints & problems filed against the 2010 VOLKSWAGEN JETTA. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2010 VOLKSWAGEN JETTA, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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Air Bags (22) Equipment (17) Fuel System Other (1) Service Brakes (8) Unknown Or Other (24)
Communications (4) Equipment Adaptive (6) Interior Lighting (2) Service Brakes Hydraulic (6) Vehicle Speed Control (28)
Electrical System (181) Exterior Lighting (14) Latches Locks Linkages (11) Steering (6) Visibility (10)
Electronic Stability Control (5) Fuel Propulsion System (103) Power Train (94) Structure (15) Visibility Wiper (2)
Engine (96) Fuel System Diesel (166) Seat Belts (10) Suspension (6) Wheels (2)
Engine And Engine Cooling (74) Fuel System Gasoline (34) Seats (2) Tires (8)

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ComplaintDescription

FUEL/PROPULSION SYSTEM

10/15/2016 - YUCAIPA, CA
WHILE ON A CITY STREET AT STOPPED AT A STOP LIGHT MY VW JETTA TDI MADE A FUNNY NOISE AND SHOOK. THEN IT ACTED LIKE IT WANTED TO STALL, THE GLOW PLUG LIGHT CAME ON. THE STOP LIGHT CHANGED AND I WAS ABLE TO PULL INTO A PARKING LOT. WHEN I PULLED INTO A PARKING SPOT BEFORE I COULD TAKE THE CARE OUT OF GEAR, IT STALLED. I WAS NOT ABLE TO GET THE CAR TO START AGAIN. I WAS TOLD BY VW OF SAN BERNARDINO THAT THIS WAS A KNOW ISSUE WITH THE HIGH PRESSURE FUEL PUMP. THE RECALL UPDATE WAS PREFORMED BACK IN 2014 TO PREVENT THE INCORRECT FUEL FROM BEING PLACED INTO THE VEHICLE. I AM A LONG TIME DIESEL OWNER AND HAVE NEVER PLACED THE INCORRECT FUEL INTO THE CAR. I BELIEVE THERE IS A DEFECT IN THE DESIGN OR MATERIAL RELATED TO THE HIGH PRESSURE FUEL PUMP.

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ENGINE

9/27/2016 - COLUMBUS, OH
MY WIFE+S 2010 JETTA 2.0T TSI EXPERIENCED AN ENGINE STALL AND COMPLETE LOSS OF POWER WHILE DRIVING AT APPROXIMATELY 40 MPH ON A STRAIGHT SECTION OF CITY STREET. THIS WAS A ROUTINE TRIP UNDER CLEAR WEATHER CONDITIONS. WITH NO TRAFFIC BEHIND HER, SHE SAFELY COASTED TO THE SIDE OF THE ROAD. AFTER WAITING 5-10 MINUTES SHE WAS ABLE TO RESTART THE ENGINE AND, WITH NO CHECK ENGINE LIGHTS APPEARING, DRIVE APPROXIMATELY FOUR MILES HOME. THE FOLLOWING MORNING, UPON STARTING THE ENGINE, MULTIPLE CYLINDER MISFIRES BEGAN OCCURRING AND THE ENGINE WAS IMMEDIATELY SHUTOFF AND THE CAR WAS TOWED TO THE DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP DISCOVERED THAT THE STALL WAS DUE TO THE TIMING CHAIN TENSIONER FAILING, WHICH ALLOWED THE TIMING CHAIN TO SKIP SIX TEETH ON THE CAMSHAFT AND THE VALVES TO CONTACT THE PISTONS RESULTING IN THE ENGINE SELF-DESTRUCTING. THEY RECOMMENDED A NEARLY COMPLETE ENGINE REPLACEMENT AT A COST OF OVER $8,000. THE CAR WAS PURCHASED BRAND NEW IN 2009 AND HAS BEEN MAINTAINED IMPECCABLY AS SPECIFIED BY VW. SPEAKING WITH THE DEALERSHIP ENGINE TECHNICIAN, WE LEARNED THAT THE TIMING CHAIN TENSIONER IS A KNOWN DEFECTIVE PART BY VW AND THAT IN 2011-2012, WAS REVISED SEVERAL TIMES IN AN ATTEMPT TO MITIGATE THE FAILURES. A TECHNICAL SERVICE BULLETIN WAS ISSUED BY VW TO DEALERSHIPS AND SERVICE DEPARTMENTS EXPLAINING THE ISSUE BUT NO NOTICES OR RECALLS WERE SENT TO CUSTOMERS INFORMING THEM OF THIS POTENTIALLY DEADLY COMPONENT FAILURE. I HAVE READ, BUT NOT INDEPENDENTLY VERIFIED, THAT VW HAS ISSUED A RECALL FOR THIS SPECIFIC COMPONENT IN EUROPE. SINCE THE BEGINNING OF 2016, AND OWING TO THE SIGNIFICANT SAFETY HAZARD, AS MANY AS THREE CLASS-ACTION LAWSUITS HAVE BEEN FILED AGAINST VOLKSWAGEN FOR THIS SPECIFIC COMPONENT FAILURE. WE ARE THANKFUL NO ONE WAS SERIOUSLY INJURED OR KILLED WHEN THE CAR STALLED DURING OPERATION, BUT NOW WE ARE FACING OVER $8,000 IN REPAIRS.

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ENGINE

8/23/2016 - OLEAN, NY
THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE GASKET, SEALANT, THE OIL SEPARATOR, THE TIMING CHAIN TENSIONER, THE TIMING CHAIN, THE TIMING CHAIN CASE COVER, THE TIMING RAIL TENSIONER AND MULTIPLE OTHER UNKNOWN PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS AVAILABLE.

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ELECTRICAL SYSTEM

8/19/2016 - EAST PEORIA, IL
CAR WON'T START, JUMPED, DROVE AND FAILED TO START NEXT DAY, OWN TEST AND HAS CURRENT DRAW WHEN OFF, TOOK TO DEALER, SAID RADIO IS CAUSING PROBLEM, WON'T (GO TO SLEEP MODE WHEN TURNED OFF), TOLD $800 TO REPLACE THE RADIO, CHECKED ON LINE AND I SEE SO MANY, THOUSANDS I HEAR, PROBLEMS WITH RADIOS ON THIS STYLE CAR, IF VOLKSWAGEN WON'T STAND BEHIND A KNOWN ISSUE AND GO BACK ON THEIR SUPPLIER FOR A RESOLUTION, I WILL NOT STAND BEHIND VOLKSWAGEN AND PURCHASE ANOTHER ONE WHEN THE TIME COMES FOR A REPLACEMENT VEHICLE, IF THIS WAS A SAFETY ISSUE I'M SURE SOME LEGAL ACTION WOULD BE TAKEN, BUT IT'S ONLY A RADIO, COSTING A LOT OF PEOPLE, I'M GUESSING MILLIONS OF DOLLARS

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ELECTRICAL SYSTEM

8/19/2016 - GOOSE CREEK, SC
RADIO IS DEAD. SEE ALL THE MANY COMPLAINTS FROM OTHER OWNERS HERE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583 SAFETY CONCERN WITH NO BLUETOOTH FUNCTION SINCE THE RADIO IS DEAD. BATTERY HAS BEEN REPLACED TWICE. AN ISSUE MANY OTHERS HAVE POSTED ABOUT. VW CHAT SAYS THERE IS NO CAMPAIGN FOR EITHER OF THESE ISSUES AND JUST GAVE ME A CASE NUMBER. THE SEAT SHOWED EARLY DETERIATION WHILE UNDER WARRANTY AND WAS POINTED OUT TO THE DEALER, STOKES VW SEVERAL TIMES. BUT THEY NEVER WROTE IT UP ON THE SERVICE ORDER. ANOTHER PROBLEM 2010 JETTA OWNERS HAVE POSTED ABOUT.

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WHEELS

8/13/2016 - NICHOLSON, GA
WE HAVE HAD TWO RIMS BEND OUT OF SHAPE RESULTING IN FLATS IN THE SPACE OF THREE WEEKS. THE FIRST OCCURRED WHEN STRIKING A MINOR POTHOLE (<1" DEEP) AT LOW SPEED, AND THE OTHER HAPPENED ON THE HIGHWAY WITH NO APPARENT POTHOLE OR DEBRIS. THE EXTREME FRAGILITY OF THE RIM MAKES IT APPEAR DEFECTIVE. WE ARE CAREFUL DRIVERS AND HAVE NOT HAD ANY ACCIDENTS WITH THIS VEHICLE, AND THE VEHICLE HAS BEEN PROPERLY MAINTAINED.

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UNKNOWN OR OTHER

8/2/2016 - ROCHESTER, NY
THE CAR RADIO DOES NOT WORK. NO DISPLAY. NO POWER. FIRST WAS AN INTERMITTENT PROBLEM WHEN STARTING UP THE CAR, NO DISPLAY OR RADIO POWER. NOW NO RADIO OR DISPLAY ANYTIME.

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ELECTRICAL SYSTEM

8/2/2016 - ROCHESTER, NY
THE CAR RADIO DOES NOT WORK. NO DISPLAY. NO POWER. FIRST WAS AN INTERMITTENT PROBLEM WHEN STARTING UP THE CAR, NO DISPLAY OR RADIO POWER. NOW NO RADIO OR DISPLAY ANYTIME.

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VEHICLE SPEED CONTROL

7/14/2016 - LAS VEGAS, NV
THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE SHIFTING THE VEHICLE BETWEEN THE PARK, REVERSE, AND DRIVE POSITIONS, THE VEHICLE MADE AN ABNORMAL NOISE WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,793.

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POWER TRAIN

7/14/2016 - LAS VEGAS, NV
THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE SHIFTING THE VEHICLE BETWEEN THE PARK, REVERSE, AND DRIVE POSITIONS, THE VEHICLE MADE AN ABNORMAL NOISE WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,793.

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