Auto Recalls for Consumers

FORD ESCAPE - 2011 FORD ESCAPE Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 582 complaints filed for the 2011 FORD ESCAPE

Below is a list of complaints & problems filed against the 2011 FORD ESCAPE. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2011 FORD ESCAPE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (11) Equipment (3) Latches Locks Linkages (3) Service Brakes Hydraulic (2) Traction Control System (1)
Electrical System (57) Equipment Adaptive (3) Power Train (216) Steering (24) Unknown Or Other (16)
Electronic Stability Control (7) Exterior Lighting (2) Seat Belts (2) Structure (17) Vehicle Speed Control (220)
Engine (189) Fuel Propulsion System (132) Seats (4) Suspension (2) Visibility (18)
Engine And Engine Cooling (15) Fuel System Gasoline (16) Service Brakes (4) Tires (1) Visibility Wiper (13)

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ComplaintDescription

POWER TRAIN

5/21/2015 - NORFOLK, VA
I BOUGHT THIS CAR IN 2012 AND HAVE SINCE NOTICED THE VEHICLE LOSING THE ABILITY TO ACCELERATE. NO MATTER HOW FAR I PUSH DOWN ON THE GAS IT WILL NOT ACCELERATE. AFTER A MINUTE OR TWO OF STALLING, IT WILL SPUTTER AND SHUT OFF. I TOOK IT TO THE AUTO SHOP TO MAKE SURE THAT IT WAS NOT MISFIRING A PISTON, OR THAT THEIR WAS ANYTHING IMMEDIATELY WRONG, BUT THEY COULD NOT GIVE ME AN ANSWER TO WHY IT WOULD NOT ACCELERATE. MY TRANSMISSION ALSO STALLS IN GEARS AND WILL NOT SHIFT WHEN DRIVING DOWN THE ROAD. SAME DEAL TOOK IT IN AND RECEIVED NO ANSWER. THE BACK HATCH GLASS ALSO LEAKS TERRIBLY WHEN IT RAINS AND I CANNOT GET IT TO SEAL AT ALL.

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UNKNOWN OR OTHER

5/21/2015 - NORFOLK, VA
I BOUGHT THIS CAR IN 2012 AND HAVE SINCE NOTICED THE VEHICLE LOSING THE ABILITY TO ACCELERATE. NO MATTER HOW FAR I PUSH DOWN ON THE GAS IT WILL NOT ACCELERATE. AFTER A MINUTE OR TWO OF STALLING, IT WILL SPUTTER AND SHUT OFF. I TOOK IT TO THE AUTO SHOP TO MAKE SURE THAT IT WAS NOT MISFIRING A PISTON, OR THAT THEIR WAS ANYTHING IMMEDIATELY WRONG, BUT THEY COULD NOT GIVE ME AN ANSWER TO WHY IT WOULD NOT ACCELERATE. MY TRANSMISSION ALSO STALLS IN GEARS AND WILL NOT SHIFT WHEN DRIVING DOWN THE ROAD. SAME DEAL TOOK IT IN AND RECEIVED NO ANSWER. THE BACK HATCH GLASS ALSO LEAKS TERRIBLY WHEN IT RAINS AND I CANNOT GET IT TO SEAL AT ALL.

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STEERING

5/21/2015 - NORFOLK, VA
I BOUGHT THIS CAR IN 2012 AND HAVE SINCE NOTICED THE VEHICLE LOSING THE ABILITY TO ACCELERATE. NO MATTER HOW FAR I PUSH DOWN ON THE GAS IT WILL NOT ACCELERATE. AFTER A MINUTE OR TWO OF STALLING, IT WILL SPUTTER AND SHUT OFF. I TOOK IT TO THE AUTO SHOP TO MAKE SURE THAT IT WAS NOT MISFIRING A PISTON, OR THAT THEIR WAS ANYTHING IMMEDIATELY WRONG, BUT THEY COULD NOT GIVE ME AN ANSWER TO WHY IT WOULD NOT ACCELERATE. MY TRANSMISSION ALSO STALLS IN GEARS AND WILL NOT SHIFT WHEN DRIVING DOWN THE ROAD. SAME DEAL TOOK IT IN AND RECEIVED NO ANSWER. THE BACK HATCH GLASS ALSO LEAKS TERRIBLY WHEN IT RAINS AND I CANNOT GET IT TO SEAL AT ALL.

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ENGINE

5/14/2015 - FRIENDSWOOD, TX
I HAVE HAD THIS VEHICLE FOR ONE YEAR, AND IT WOULD BE IMPOSSIBLE TO RECOUNT ALL OF THE TIMES IT HAS STALLED ON ME WHILE DRIVING IT. IT HAS STALLED IN PARKING LOTS, IN HEAVY STOP-AND-GO TRAFFIC, MAKING TURNS, PULLING INTO MY DRIVEWAY, AND ACCELERATING TO ENTER THE FREEWAY. IT STARTED WITHIN TWO MONTHS OF PURCHASE. I TOOK IT TO A FORD DEALERSHIP IN AUGUST OF 2014 WHERE THEY PERFORMED RECALL WORK WHICH INCLUDED THROTTLE BODY REPLACEMENT, REPROGRAMMED THE PCM, AND A POWER STEERING ADVISORY ITEM. THE VEHICLE CONTINUED TO STALL. THE STALLING SEEMS TO HAPPEN JUST AFTER FILL-UP AND HAPPENS INTERMITTENTLY UNTIL THE GAS GAUGE READS LESS THAN THREE-FOURTHS AND AT LOW SPEEDS. I FILLED IT UP YESTERDAY, AND IT HAS STALLED SEVEN TIMES SINCE THEN. IT HAPPENS WHEN COASTING TO A STOP OR MAKING A TURN. ON THE FREEWAY AT HIGH SPEEDS, IT RUNS WELL. THE ISSUE WAS COMPOUNDED IN FEBRUARY WHEN IT WAS DISCOVERED THAT THE EVAP CANISTER WAS FULL OF GAS. IT, ALONG WITH A TUBE HOSE ASSEMBLY (BL8Z9D667B-AF), WAS REPLACED ONLY FOR IT TO HAPPEN AGAIN. THE PURGE VALVE WAS STUCK OPEN AND HAD TO BE REPLACED ALONG WITH A SECOND EVAP CANISTER. THE STALLING ISSUE CONTINUED, AND THE DEALERSHIP FOUND THE CANISTER TO BE SATURATED WITH GAS AGAIN. THIS TIME, THEY SAID THEY WOULD HAVE TO REPLACE THE GAS TANK TO CORRECT THE ISSUE AS THEY BELIEVE IT IS A VALVE BUILT INTO THE TANK WHICH SEEMS ABSURD. I HAVE NOT DONE THIS SINCE THEY QUOTED A COST OF OVER $2000. EVEN IF I HAVE THAT DONE, IT WILL ONLY CORRECT THE CANISTER ISSUE, NOT THE STALLING. I HAVE READ HUNDREDS OF POSTS ON THE INTERNET FROM PEOPLE WHO HAVE THE EXACT SAME PROBLEMS WITH THE SAME MODEL YEAR AS I HAVE. THESE ARE BOTH ISSUES THAT I BELIEVE TO BE THE RESULT OF A DEFECT IN THE MANUFACTURING OF THIS VEHICLE DUE TO THE VOLUME OF OWNERS WHO ARE EXPERIENCING THE SAME PROBLEMS. I FEEL FORD NEEDS TO STEP UP AND CORRECT THESE ISSUES.

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FUEL/PROPULSION SYSTEM

5/14/2015 - FRIENDSWOOD, TX
I HAVE HAD THIS VEHICLE FOR ONE YEAR, AND IT WOULD BE IMPOSSIBLE TO RECOUNT ALL OF THE TIMES IT HAS STALLED ON ME WHILE DRIVING IT. IT HAS STALLED IN PARKING LOTS, IN HEAVY STOP-AND-GO TRAFFIC, MAKING TURNS, PULLING INTO MY DRIVEWAY, AND ACCELERATING TO ENTER THE FREEWAY. IT STARTED WITHIN TWO MONTHS OF PURCHASE. I TOOK IT TO A FORD DEALERSHIP IN AUGUST OF 2014 WHERE THEY PERFORMED RECALL WORK WHICH INCLUDED THROTTLE BODY REPLACEMENT, REPROGRAMMED THE PCM, AND A POWER STEERING ADVISORY ITEM. THE VEHICLE CONTINUED TO STALL. THE STALLING SEEMS TO HAPPEN JUST AFTER FILL-UP AND HAPPENS INTERMITTENTLY UNTIL THE GAS GAUGE READS LESS THAN THREE-FOURTHS AND AT LOW SPEEDS. I FILLED IT UP YESTERDAY, AND IT HAS STALLED SEVEN TIMES SINCE THEN. IT HAPPENS WHEN COASTING TO A STOP OR MAKING A TURN. ON THE FREEWAY AT HIGH SPEEDS, IT RUNS WELL. THE ISSUE WAS COMPOUNDED IN FEBRUARY WHEN IT WAS DISCOVERED THAT THE EVAP CANISTER WAS FULL OF GAS. IT, ALONG WITH A TUBE HOSE ASSEMBLY (BL8Z9D667B-AF), WAS REPLACED ONLY FOR IT TO HAPPEN AGAIN. THE PURGE VALVE WAS STUCK OPEN AND HAD TO BE REPLACED ALONG WITH A SECOND EVAP CANISTER. THE STALLING ISSUE CONTINUED, AND THE DEALERSHIP FOUND THE CANISTER TO BE SATURATED WITH GAS AGAIN. THIS TIME, THEY SAID THEY WOULD HAVE TO REPLACE THE GAS TANK TO CORRECT THE ISSUE AS THEY BELIEVE IT IS A VALVE BUILT INTO THE TANK WHICH SEEMS ABSURD. I HAVE NOT DONE THIS SINCE THEY QUOTED A COST OF OVER $2000. EVEN IF I HAVE THAT DONE, IT WILL ONLY CORRECT THE CANISTER ISSUE, NOT THE STALLING. I HAVE READ HUNDREDS OF POSTS ON THE INTERNET FROM PEOPLE WHO HAVE THE EXACT SAME PROBLEMS WITH THE SAME MODEL YEAR AS I HAVE. THESE ARE BOTH ISSUES THAT I BELIEVE TO BE THE RESULT OF A DEFECT IN THE MANUFACTURING OF THIS VEHICLE DUE TO THE VOLUME OF OWNERS WHO ARE EXPERIENCING THE SAME PROBLEMS. I FEEL FORD NEEDS TO STEP UP AND CORRECT THESE ISSUES.

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POWER TRAIN

5/14/2015 - FRIENDSWOOD, TX
I HAVE HAD THIS VEHICLE FOR ONE YEAR, AND IT WOULD BE IMPOSSIBLE TO RECOUNT ALL OF THE TIMES IT HAS STALLED ON ME WHILE DRIVING IT. IT HAS STALLED IN PARKING LOTS, IN HEAVY STOP-AND-GO TRAFFIC, MAKING TURNS, PULLING INTO MY DRIVEWAY, AND ACCELERATING TO ENTER THE FREEWAY. IT STARTED WITHIN TWO MONTHS OF PURCHASE. I TOOK IT TO A FORD DEALERSHIP IN AUGUST OF 2014 WHERE THEY PERFORMED RECALL WORK WHICH INCLUDED THROTTLE BODY REPLACEMENT, REPROGRAMMED THE PCM, AND A POWER STEERING ADVISORY ITEM. THE VEHICLE CONTINUED TO STALL. THE STALLING SEEMS TO HAPPEN JUST AFTER FILL-UP AND HAPPENS INTERMITTENTLY UNTIL THE GAS GAUGE READS LESS THAN THREE-FOURTHS AND AT LOW SPEEDS. I FILLED IT UP YESTERDAY, AND IT HAS STALLED SEVEN TIMES SINCE THEN. IT HAPPENS WHEN COASTING TO A STOP OR MAKING A TURN. ON THE FREEWAY AT HIGH SPEEDS, IT RUNS WELL. THE ISSUE WAS COMPOUNDED IN FEBRUARY WHEN IT WAS DISCOVERED THAT THE EVAP CANISTER WAS FULL OF GAS. IT, ALONG WITH A TUBE HOSE ASSEMBLY (BL8Z9D667B-AF), WAS REPLACED ONLY FOR IT TO HAPPEN AGAIN. THE PURGE VALVE WAS STUCK OPEN AND HAD TO BE REPLACED ALONG WITH A SECOND EVAP CANISTER. THE STALLING ISSUE CONTINUED, AND THE DEALERSHIP FOUND THE CANISTER TO BE SATURATED WITH GAS AGAIN. THIS TIME, THEY SAID THEY WOULD HAVE TO REPLACE THE GAS TANK TO CORRECT THE ISSUE AS THEY BELIEVE IT IS A VALVE BUILT INTO THE TANK WHICH SEEMS ABSURD. I HAVE NOT DONE THIS SINCE THEY QUOTED A COST OF OVER $2000. EVEN IF I HAVE THAT DONE, IT WILL ONLY CORRECT THE CANISTER ISSUE, NOT THE STALLING. I HAVE READ HUNDREDS OF POSTS ON THE INTERNET FROM PEOPLE WHO HAVE THE EXACT SAME PROBLEMS WITH THE SAME MODEL YEAR AS I HAVE. THESE ARE BOTH ISSUES THAT I BELIEVE TO BE THE RESULT OF A DEFECT IN THE MANUFACTURING OF THIS VEHICLE DUE TO THE VOLUME OF OWNERS WHO ARE EXPERIENCING THE SAME PROBLEMS. I FEEL FORD NEEDS TO STEP UP AND CORRECT THESE ISSUES.

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AIR BAGS

5/5/2015 - WOODLAND HILL, CA
THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE ENTIRE INSTRUMENTAL PANEL FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A MILD CONCUSSION AND BRUISES TO THE BODY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 53,000.

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ELECTRICAL SYSTEM

5/5/2015 - WOODLAND HILL, CA
THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE ENTIRE INSTRUMENTAL PANEL FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A MILD CONCUSSION AND BRUISES TO THE BODY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 53,000.

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AIR BAGS

4/27/2015 - OLATHE, KS
THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE MAKING A LEFT TURN AT 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG DEPLOYED BUT FAILED TO INFLATE AND THE SIDE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES AND THE REAR PASSENGER SIDE PASSENGER SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

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FUEL/PROPULSION SYSTEM

4/22/2015 - AMELIA, OH
AN O2/EXHAUST SENSOR & FUEL INDUCTION KIT HAD TO BE REPLACED. THIS SUV HAS ONLY 13700 MILES ON IT. THE DEALER SAID THAT THE PARTS WERE FAULTY. MY BUMPER TO BUMPER WARRANTY WENT OUT LAST JULY 2014, SO IT WASN'T COVERED. I FEEL THAT FORD NEEDS TO INVESTIGATE IF OTHER VEHICLES HAVE THIS SAME PROBLEM. I SHOULD ALSO BE REIMBURSED FOR MY COST.

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