Auto Recalls for Consumers

KIA SORENTO - 2011 KIA SORENTO Problems & Complaints

 
Auto Recalls For Consumers
by Kia Motors America

There are 371 complaints filed for the 2011 KIA SORENTO

Below is a list of complaints & problems filed against the 2011 KIA SORENTO. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2011 KIA SORENTO, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (18) Equipment Adaptive (3) Parking Brake (1) Steering (28) Unknown Or Other (24)
Electrical System (57) Exterior Lighting (7) Power Train (143) Structure (19) Vehicle Speed Control (30)
Electronic Stability Control (10) Fuel Propulsion System (4) Seat Belts (4) Suspension (25) Visibility (19)
Engine (37) Fuel System Gasoline (1) Seats (3) Tires (6) Visibility Wiper (1)
Engine And Engine Cooling (27) Interior Lighting (2) Service Brakes (26) Traction Control System (1) Wheels (4)
Equipment (1) Latches Locks Linkages (2) Service Brakes Hydraulic (17)

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ComplaintDescription

STRUCTURE: BODY

4/29/2015 - STATEN ISLAND, NY
PARKED CAR AT LOCAL SHOPPING CENTER WITH WIFE AND RETURNED TO CAR TO FIND OUT I CAN'T OPEN PASSENGER DOOR FROM EXTERIOR HANDLE. AFTER ANOTHER WEEK THE EXTERIOR DRIVER DOOR HANDLE HAS SAME PROBLEM. NOW A MONTH LATER THE DRIVER SIDE REAR DOOR ALSO HAS SAME PROBLEM. I NOW HAVE THREE DOORS THAT WON'T OPEN FROM EXTERIOR HANDLES. DID SOME RESEARCH AND FOUND THIS IS A MAJOR PROBLEM ACROSS THE INTERNET WITH OWNERS OF KIA SORENTO MODELS TO DATE FROM INCEPTION OF 2011 MODELS.

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ELECTRICAL SYSTEM

4/24/2015 - DUVALL, WA
ON 04/16/15 PULLED INTO PARKING SPACE. CAR WOULD NOT GO INTO PARK OR REVERSE. PARKING BREAK WOULD NOT ENGAGE. WARNING LIGHTS ON DIDN'T MAKE SENSE., ACCESSORIES WOULD NOT TURN OFF. CAR ROLLED W/O HARD DEPRESS TO BRAKE. BRAKE WOULDN'T FULLY ENGAGE (WOULDN'T PLUNGE ALL THE WAY). PUT INTO NEUTRAL, COULD NOT FULLY SHUT OFF. CAR WARNING SIGNAL BLASTING. COULD NOT SECURE CAR, LOCK CAR OR OR TURN CAR OFF. COULD ONLY DRIVE FORWARD SLOWLY WITH DRAG WHEN ABLE TO GET OUT OF PARKING SPOT. DROVE FORWARD TO GET OUT OF PAKING LOT BEFORE TRAPPED IN THERE AGAIN AND REVERSE ROLLING OCCURRED. WENT TO SIDE OF ROAD FOR TOWING. HUGE DRAG WHILE DRIVING SLOW 5MPH APROX. IGNITION FINALLY TURNED OFF AFTER PUTTING INTO NEUTRAL AGAIN. WARNING SOUND FINALLY WENT AWAY BUT ACCESSORIES STILL WERE ON. PARKING BREAK WOULD NOW ENGAGE. CAR NOT DRIVABLE OR FULLY FUNCTIONING. CAR TOWED TO DEALERSHIP. .DIAGNOSED- FAILURE OF RECALL PART PUT IN AT TIME OF RECALL TO FIX HAD FAILED. RESOLUTION: REPLACED DEFECTIVE RECALL FIX PART WITH SAME RECALL PART THAT JUST FAILED, NO ACCIDENT RESULTED BECAUSE OF THIS FAILURE BUT I COULD NOT PROPERLY, DRIVE, SECURE, CAR. LEFT STRANDED WITH MEDICALLY FRAGILE CHILD WITH LIMITED CELLULAR RECEPTION. CONCERN: DRIVING UNSAFE CAR WITH KNOWN FAILURE PART THAT COULD LEAD TO SERIOUS ACCIDENT DO TO SYMPTOMS OF FAILURE POSTED BY KIA. KIA RESOLUTION WAS TO PUT SAME PART IN THAT IS KNOW TO FAIL AND WAS PART OF A FIX FOR VOLUNTARY RECALL DUE TO KNOW SERIOUS RESULTS OF PART FAILURE. I AM DRIVING A CAR THAT IS ON IT'S THIRD RECALL WHICH IS PROVEN TO HAVE SPECIAL NEEDS MEDICALLY FRAGILE SON WOULD NOT HAVE HAD IMMEDIATE MEDICAL EMERGENY SERVICES IF FAILURE HAPPENED WHERE THERE WAS NO SIGNAL. LACK OF BREAK LIGHTS COULD RESULT IN COLLISION RESULTING IN DEATH OR SERIOUS INJURY. SUMMARY, DRIVING CAR WITH KNOW SAFEY ISSUES BY KIA WITH NO RESOLUTION.

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SERVICE BRAKES

4/24/2015 - DUVALL, WA
ON 04/16/15 PULLED INTO PARKING SPACE. CAR WOULD NOT GO INTO PARK OR REVERSE. PARKING BREAK WOULD NOT ENGAGE. WARNING LIGHTS ON DIDN'T MAKE SENSE., ACCESSORIES WOULD NOT TURN OFF. CAR ROLLED W/O HARD DEPRESS TO BRAKE. BRAKE WOULDN'T FULLY ENGAGE (WOULDN'T PLUNGE ALL THE WAY). PUT INTO NEUTRAL, COULD NOT FULLY SHUT OFF. CAR WARNING SIGNAL BLASTING. COULD NOT SECURE CAR, LOCK CAR OR OR TURN CAR OFF. COULD ONLY DRIVE FORWARD SLOWLY WITH DRAG WHEN ABLE TO GET OUT OF PARKING SPOT. DROVE FORWARD TO GET OUT OF PAKING LOT BEFORE TRAPPED IN THERE AGAIN AND REVERSE ROLLING OCCURRED. WENT TO SIDE OF ROAD FOR TOWING. HUGE DRAG WHILE DRIVING SLOW 5MPH APROX. IGNITION FINALLY TURNED OFF AFTER PUTTING INTO NEUTRAL AGAIN. WARNING SOUND FINALLY WENT AWAY BUT ACCESSORIES STILL WERE ON. PARKING BREAK WOULD NOW ENGAGE. CAR NOT DRIVABLE OR FULLY FUNCTIONING. CAR TOWED TO DEALERSHIP. .DIAGNOSED- FAILURE OF RECALL PART PUT IN AT TIME OF RECALL TO FIX HAD FAILED. RESOLUTION: REPLACED DEFECTIVE RECALL FIX PART WITH SAME RECALL PART THAT JUST FAILED, NO ACCIDENT RESULTED BECAUSE OF THIS FAILURE BUT I COULD NOT PROPERLY, DRIVE, SECURE, CAR. LEFT STRANDED WITH MEDICALLY FRAGILE CHILD WITH LIMITED CELLULAR RECEPTION. CONCERN: DRIVING UNSAFE CAR WITH KNOWN FAILURE PART THAT COULD LEAD TO SERIOUS ACCIDENT DO TO SYMPTOMS OF FAILURE POSTED BY KIA. KIA RESOLUTION WAS TO PUT SAME PART IN THAT IS KNOW TO FAIL AND WAS PART OF A FIX FOR VOLUNTARY RECALL DUE TO KNOW SERIOUS RESULTS OF PART FAILURE. I AM DRIVING A CAR THAT IS ON IT'S THIRD RECALL WHICH IS PROVEN TO HAVE SPECIAL NEEDS MEDICALLY FRAGILE SON WOULD NOT HAVE HAD IMMEDIATE MEDICAL EMERGENY SERVICES IF FAILURE HAPPENED WHERE THERE WAS NO SIGNAL. LACK OF BREAK LIGHTS COULD RESULT IN COLLISION RESULTING IN DEATH OR SERIOUS INJURY. SUMMARY, DRIVING CAR WITH KNOW SAFEY ISSUES BY KIA WITH NO RESOLUTION.

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UNKNOWN OR OTHER

4/24/2015 - DUVALL, WA
ON 04/16/15 PULLED INTO PARKING SPACE. CAR WOULD NOT GO INTO PARK OR REVERSE. PARKING BREAK WOULD NOT ENGAGE. WARNING LIGHTS ON DIDN'T MAKE SENSE., ACCESSORIES WOULD NOT TURN OFF. CAR ROLLED W/O HARD DEPRESS TO BRAKE. BRAKE WOULDN'T FULLY ENGAGE (WOULDN'T PLUNGE ALL THE WAY). PUT INTO NEUTRAL, COULD NOT FULLY SHUT OFF. CAR WARNING SIGNAL BLASTING. COULD NOT SECURE CAR, LOCK CAR OR OR TURN CAR OFF. COULD ONLY DRIVE FORWARD SLOWLY WITH DRAG WHEN ABLE TO GET OUT OF PARKING SPOT. DROVE FORWARD TO GET OUT OF PAKING LOT BEFORE TRAPPED IN THERE AGAIN AND REVERSE ROLLING OCCURRED. WENT TO SIDE OF ROAD FOR TOWING. HUGE DRAG WHILE DRIVING SLOW 5MPH APROX. IGNITION FINALLY TURNED OFF AFTER PUTTING INTO NEUTRAL AGAIN. WARNING SOUND FINALLY WENT AWAY BUT ACCESSORIES STILL WERE ON. PARKING BREAK WOULD NOW ENGAGE. CAR NOT DRIVABLE OR FULLY FUNCTIONING. CAR TOWED TO DEALERSHIP. .DIAGNOSED- FAILURE OF RECALL PART PUT IN AT TIME OF RECALL TO FIX HAD FAILED. RESOLUTION: REPLACED DEFECTIVE RECALL FIX PART WITH SAME RECALL PART THAT JUST FAILED, NO ACCIDENT RESULTED BECAUSE OF THIS FAILURE BUT I COULD NOT PROPERLY, DRIVE, SECURE, CAR. LEFT STRANDED WITH MEDICALLY FRAGILE CHILD WITH LIMITED CELLULAR RECEPTION. CONCERN: DRIVING UNSAFE CAR WITH KNOWN FAILURE PART THAT COULD LEAD TO SERIOUS ACCIDENT DO TO SYMPTOMS OF FAILURE POSTED BY KIA. KIA RESOLUTION WAS TO PUT SAME PART IN THAT IS KNOW TO FAIL AND WAS PART OF A FIX FOR VOLUNTARY RECALL DUE TO KNOW SERIOUS RESULTS OF PART FAILURE. I AM DRIVING A CAR THAT IS ON IT'S THIRD RECALL WHICH IS PROVEN TO HAVE SPECIAL NEEDS MEDICALLY FRAGILE SON WOULD NOT HAVE HAD IMMEDIATE MEDICAL EMERGENY SERVICES IF FAILURE HAPPENED WHERE THERE WAS NO SIGNAL. LACK OF BREAK LIGHTS COULD RESULT IN COLLISION RESULTING IN DEATH OR SERIOUS INJURY. SUMMARY, DRIVING CAR WITH KNOW SAFEY ISSUES BY KIA WITH NO RESOLUTION.

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UNKNOWN OR OTHER

4/20/2015 - ATASCADERO, CA
WHEN STARTING VEHICLE, ENGINE REVS UP & WON'T STOP UNTIL VEHICLE IS TURNED OFF. THIS HAPPENS INTERMITTENTLY & HAS CONTINUED TO BE A PROBLEM FOR THE LAST 3 YEARS. I HAVE REPORTED THIS PROBLEM SEVERAL TIMES TO MY KIA DEALERSHIP WHERE ALL REGULAR MAINTENANCE HAS BEEN SERVICED SINCE I PURCHASED THIS VEHICLE IN 2010. THEY STATE THEY HAVE NOTED THIS PROBLEM BUT SINCE IT DOESN'T HAPPEN ALL THE TIME, NOTHING HAS BEEN DONE.

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FUEL/PROPULSION SYSTEM

4/20/2015 - ATASCADERO, CA
WHEN STARTING VEHICLE, ENGINE REVS UP & WON'T STOP UNTIL VEHICLE IS TURNED OFF. THIS HAPPENS INTERMITTENTLY & HAS CONTINUED TO BE A PROBLEM FOR THE LAST 3 YEARS. I HAVE REPORTED THIS PROBLEM SEVERAL TIMES TO MY KIA DEALERSHIP WHERE ALL REGULAR MAINTENANCE HAS BEEN SERVICED SINCE I PURCHASED THIS VEHICLE IN 2010. THEY STATE THEY HAVE NOTED THIS PROBLEM BUT SINCE IT DOESN'T HAPPEN ALL THE TIME, NOTHING HAS BEEN DONE.

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ENGINE

4/20/2015 - ATASCADERO, CA
WHEN STARTING VEHICLE, ENGINE REVS UP & WON'T STOP UNTIL VEHICLE IS TURNED OFF. THIS HAPPENS INTERMITTENTLY & HAS CONTINUED TO BE A PROBLEM FOR THE LAST 3 YEARS. I HAVE REPORTED THIS PROBLEM SEVERAL TIMES TO MY KIA DEALERSHIP WHERE ALL REGULAR MAINTENANCE HAS BEEN SERVICED SINCE I PURCHASED THIS VEHICLE IN 2010. THEY STATE THEY HAVE NOTED THIS PROBLEM BUT SINCE IT DOESN'T HAPPEN ALL THE TIME, NOTHING HAS BEEN DONE.

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VISIBILITY: SUN ROOF ASSEMBLY

4/16/2015 - NEW ROADS, LA
THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE SUN ROOF FRACTURED AND SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.

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UNKNOWN OR OTHER

4/14/2015 - PAYSON, AZ
DRIVERS SIDE EXTERIOR DOOR HANDLE DOES NOT OPEN THE DOOR, INTERIOR HANDLE WORKS FINE.

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STRUCTURE: BODY

4/14/2015 - PAYSON, AZ
DRIVERS SIDE EXTERIOR DOOR HANDLE DOES NOT OPEN THE DOOR, INTERIOR HANDLE WORKS FINE.

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