Auto Recalls for Consumers

TOYOTA SIENNA - 2011 TOYOTA SIENNA Problems & Complaints

 
Auto Recalls For Consumers
by TOYOTA MOTOR CORPORATION

There are 145 complaints filed for the 2011 TOYOTA SIENNA

Below is a list of complaints & problems filed against the 2011 TOYOTA SIENNA. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2011 TOYOTA SIENNA, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (9) Equipment (5) Power Train (4) Service Brakes Hydraulic (10) Unknown Or Other (5)
Child Seat (1) Equipment Adaptive (4) Seat Belts (4) Steering (3) Vehicle Speed Control (10)
Electrical System (19) Exterior Lighting (6) Seats (6) Structure (30) Visibility (8)
Electronic Stability Control (1) Fuel System Gasoline (1) Service Brakes (5) Suspension (2) Visibility Wiper (2)
Engine (4) Latches Locks Linkages (9) Service Brakes Air (1) Tires (19) Wheels (10)
Engine And Engine Cooling (5) Parking Brake (1)

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ComplaintDescription

AIR BAGS

4/19/2014 - STUART, FL
THE AIR CONDITIONER HOUSING IS LEAKING WATER ONTO SAFETY-CRITICAL PARTS. THIS HOUSING IS MADE OF PLASTIC PARTS THAT ARE GLUED TOGETHER. WATER IS CONDENSED DURING THE COOLING CYCLE, AND IT THEN COLLECTS AT THE BOTTOM AND EXITS THE VEHICLE THROUGH A RUBBER HOSE. THE GLUE HOLDING THE HOUSING TOGETHER HAS FAILED. WATER IS LEAKING FROM THE HOUSING AND RUNNING ONTO THE COMPUTER MODULE THAT DEPLOYS THE AIRBAGS. I HAVE BEEN ADVISED BY THE DEALER THAT IT IS NOT SAFE TO DRIVE THE VEHICLE WITH A WET MODULE BECAUSE THE AIRBAGS CAN DEPLOY WHILE MOVING, OR THAT THEY MIGHT NOT DEPLOY IN THE EVENT OF A COLLISION. AN IDENTICAL PROBLEM AFFECTS TOYOTA MODELS CAMRY, AVALON, AND VENZA. THIS RECALL CAN BE FOUND AT: WWW.TOYOTANEWS.PRESSROOM.TOYOTA.COM THE RECALL INFO IS: RELEASES/TOYOTA/RECALL+CAMRY+AVALON+VENZAOCT17 THIS WILL TURN INTO A SERIOUS SAFETY ISSUE AS THESE VEHICLES GET OLDER WATER CAN LEAK ONTO THE DEPLOYMENT MODULE WITHOUT BEING SEEN. IN MY PARTICULAR CASE, THE WATER HAD APPARENTLY BEEN LEAKING FOR SOME TIME - PERHAPS A YEAR OR TWO - AND WAS DETECTED PURELY BY CHANCE. THERE WAS SIGNIFICANT RUST ON THE FLOORBOARD OF THE VEHICLE. I HAVE DISCUSSED THE ISSUE WITH TOYOTA, AND THEY REFUSE TO DO ANYTHING ABOUT IT. THE CIRCUMSTANCES OF THE RECALL ON CAMRY, AVALON, AND VENZA APPEAR TO BE IDENTICAL TO THE CIRCUMSTANCES I HAVE EXPERIENCED, YET THERE IS NO RECALL ON THE SIENNA. THIS APPEARS TO BE AN UNSAFE CONDITION. I WOULD APPRECIATE IT IF YOU WILL TAKE A LOOK.

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UNKNOWN OR OTHER

4/19/2014 - STUART, FL
THE AIR CONDITIONER HOUSING IS LEAKING WATER ONTO SAFETY-CRITICAL PARTS. THIS HOUSING IS MADE OF PLASTIC PARTS THAT ARE GLUED TOGETHER. WATER IS CONDENSED DURING THE COOLING CYCLE, AND IT THEN COLLECTS AT THE BOTTOM AND EXITS THE VEHICLE THROUGH A RUBBER HOSE. THE GLUE HOLDING THE HOUSING TOGETHER HAS FAILED. WATER IS LEAKING FROM THE HOUSING AND RUNNING ONTO THE COMPUTER MODULE THAT DEPLOYS THE AIRBAGS. I HAVE BEEN ADVISED BY THE DEALER THAT IT IS NOT SAFE TO DRIVE THE VEHICLE WITH A WET MODULE BECAUSE THE AIRBAGS CAN DEPLOY WHILE MOVING, OR THAT THEY MIGHT NOT DEPLOY IN THE EVENT OF A COLLISION. AN IDENTICAL PROBLEM AFFECTS TOYOTA MODELS CAMRY, AVALON, AND VENZA. THIS RECALL CAN BE FOUND AT: WWW.TOYOTANEWS.PRESSROOM.TOYOTA.COM THE RECALL INFO IS: RELEASES/TOYOTA/RECALL+CAMRY+AVALON+VENZAOCT17 THIS WILL TURN INTO A SERIOUS SAFETY ISSUE AS THESE VEHICLES GET OLDER WATER CAN LEAK ONTO THE DEPLOYMENT MODULE WITHOUT BEING SEEN. IN MY PARTICULAR CASE, THE WATER HAD APPARENTLY BEEN LEAKING FOR SOME TIME - PERHAPS A YEAR OR TWO - AND WAS DETECTED PURELY BY CHANCE. THERE WAS SIGNIFICANT RUST ON THE FLOORBOARD OF THE VEHICLE. I HAVE DISCUSSED THE ISSUE WITH TOYOTA, AND THEY REFUSE TO DO ANYTHING ABOUT IT. THE CIRCUMSTANCES OF THE RECALL ON CAMRY, AVALON, AND VENZA APPEAR TO BE IDENTICAL TO THE CIRCUMSTANCES I HAVE EXPERIENCED, YET THERE IS NO RECALL ON THE SIENNA. THIS APPEARS TO BE AN UNSAFE CONDITION. I WOULD APPRECIATE IT IF YOU WILL TAKE A LOOK.

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WHEELS

4/16/2014 - RACELAND, KY
OUR TOYOTA HAS ONLY 34,900 MILES ON IT. ON 4/13/2014 WHILE TRYING TO FILL AIR IN THE REAR PASSENGER TIRE, THE STEM VALVE BROKE OFF, LITERALLY IN TWO PIECES. THAT WAS A VERY DANGEROUS SITUATION AND EASILY COULD HAVE HAPPENED WHILE DRIVING SINCE I DIDN'T EXERT ANY PRESSURE WHILE ATTACHING THE AIR HOSE TO IT. I CALLED TOYOTA HEADQUARTERS AND SPOKE TO NAOMI WHO SAID THAT SINCE THERE US NO RECALL ON IT, ITS NOT THEIR PROBLEM. SO IT SEEMS, UNLESS A FEW PEOPLE DIE, THEY WILL NOT MOVE.

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EQUIPMENT ADAPTIVE

4/15/2014 - YORKTOWN, VA
WITHIN ONE WEEK OF PURCHASE, THE DRIVER SIDE, POWER ASSIST SLIDING DOOR FAILED TO OPEN COMPLETELY. AFTER INITIALLY OPENING SIX INCHES IT WOULD ONLY MOVE FOUR INCHES IN EITHER DIRECTION BY PULLING THE EXTERIOR HANDLE. ONLY WITH MULTIPLE PULLS/JERKS COULD THE DOOR BE FULLY OPENED OR CLOSED. THIS PROBLEM WOULD MANIFEST UNPREDICTABLY, MOST OFTEN WITH THE DRIVER SIDE POWER DOOR, BUT ONCE WITH THE PASSENGER SIDE. OTHERWISE THE DOORS FUNCTIONED PROPERLY ABOUT EIGHTY PERCENT OF THE TIME. THIS FAILURE APPEARS TO INVOLVE A SAFETY FEATURE WHICH PREVENTS THE DOOR FROM ADVANCING WHEN SUFFICIENT RESISTANCE IS MET. IN ALL CASES OF FAILURE NO MECHANISM FOR RESISTANCE WAS FOUND. MY FEAR IS THAT THE SAFETY FEATURE MAY ALSO FAIL WHEN IT NEEDS TO PERFORM PROPERLY, TO PREVENT AN ARM OR LEG FROM BEING CRUSHED.

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ELECTRICAL SYSTEM

4/15/2014 - YORKTOWN, VA
WITHIN ONE WEEK OF PURCHASE, THE DRIVER SIDE, POWER ASSIST SLIDING DOOR FAILED TO OPEN COMPLETELY. AFTER INITIALLY OPENING SIX INCHES IT WOULD ONLY MOVE FOUR INCHES IN EITHER DIRECTION BY PULLING THE EXTERIOR HANDLE. ONLY WITH MULTIPLE PULLS/JERKS COULD THE DOOR BE FULLY OPENED OR CLOSED. THIS PROBLEM WOULD MANIFEST UNPREDICTABLY, MOST OFTEN WITH THE DRIVER SIDE POWER DOOR, BUT ONCE WITH THE PASSENGER SIDE. OTHERWISE THE DOORS FUNCTIONED PROPERLY ABOUT EIGHTY PERCENT OF THE TIME. THIS FAILURE APPEARS TO INVOLVE A SAFETY FEATURE WHICH PREVENTS THE DOOR FROM ADVANCING WHEN SUFFICIENT RESISTANCE IS MET. IN ALL CASES OF FAILURE NO MECHANISM FOR RESISTANCE WAS FOUND. MY FEAR IS THAT THE SAFETY FEATURE MAY ALSO FAIL WHEN IT NEEDS TO PERFORM PROPERLY, TO PREVENT AN ARM OR LEG FROM BEING CRUSHED.

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AIR BAGS

4/11/2014 - STROUDSBURG , PA
TL-THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE DRIVER PROCEEDED THROUGH AND INTERSECTION TURNING TO THE RIGHT A VEHICLE ENTERED INTO THE CONTACT LANE CRASHING INTO VEHICLE LEFT SIDE CAUSED THE WINDOWS TO BREAK AND THE SIDES THE DRIVER FRONTAL AND PASSENGER AIR BAGS FAILED TO DEPLOY. THE PASSENGERS SEATING IN THE REAR LEFT SUFFERED A BROKEN NOSE RIBS, AND BRUISES TO LEFT LEG, THE PASSENGER IN THE THIRD ROW SEAT SUFFERED A BLACK EYE AND BRUISED TO FACE LEFT SIDE. THE DRIVER SUFFERED INJURIES TO THE LEFT ARM AND LEG. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE POLICE WAS PRESENT. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 27,000. LI

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STEERING

3/27/2014 - BEAVERTON, OR
STARTED TO NOTICE THIS BACK IN NOV 2013 WHEN GOING DOWNHILL OR 65 MPH. MY VAN STEERING WHEEL STARTED TO SHAKE AND RATTLE. BROUGHT OVER TO DEALERSHIP AND THEY DIDN'T FIND ANYTHING EXCEPT TO CHARGE ME $125 FOR DIAGNOSTICS. SAYS MORE LIKELY ROTOR NEED RESURFACE. MY VAN STILL UNDER BTOB WARRANTY BUT WE'RE TOLD NOT COVERED UNDER WARRANTY. THAT'S RIDICULOUS. TIME PAST 4 MONTHS LATER, STILL RATTLING. BROUGHT OVER TO DEALERSHIP TO GET IT BRAKE/ROTOR REPLACED AND RESURFACE 3/27/14. STILL RATTLING......VERY DISAPPOINTED WITH TOYOTA KNOWING THEY KNOW THE WORKMANSHIP DEFECTS AND NOT ACCEPTING IT.

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ELECTRICAL SYSTEM

3/11/2014 - HOLLAND , OH
THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC AND DETERMINED THAT THE BATTERY FAILED AND CAUSED THE VEHICLE TO STALL. THE BATTERY WAS REPLACED HOWEVER THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE BATTERY FAILURE. ADDITIONALLY, THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPLACED DUE TO FAILED SPRINGS WHICH CAUSED THE VALVES TO ALSO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,312 AND THE CURRENT MILEAGE WAS, 31,800.

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ENGINE

3/11/2014 - HOLLAND , OH
THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC AND DETERMINED THAT THE BATTERY FAILED AND CAUSED THE VEHICLE TO STALL. THE BATTERY WAS REPLACED HOWEVER THE DEALER COULD NOT EXPLAIN THE CAUSE OF THE BATTERY FAILURE. ADDITIONALLY, THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPLACED DUE TO FAILED SPRINGS WHICH CAUSED THE VALVES TO ALSO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,312 AND THE CURRENT MILEAGE WAS, 31,800.

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STRUCTURE: BODY

1/29/2014 - MOUNT EATON , OH
THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WOULD CLOSE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER DOOR MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 92,150. UPDATED 03/31/14 UPDATED 04/1/2014

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