Auto Recalls for Consumers

CADILLAC SRX - 2012 CADILLAC SRX Problems & Complaints

 
Auto Recalls For Consumers
by General Motors LLC

There are 50 complaints filed for the 2012 CADILLAC SRX

Below is a list of complaints & problems filed against the 2012 CADILLAC SRX. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 CADILLAC SRX, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (6) Engine (7) Interior Lighting (1) Structure (7) Vehicle Speed Control (7)
Communications (1) Equipment (1) Power Train (4) Suspension (2) Visibility Wiper (2)
Electrical System (6) Exterior Lighting (5) Service Brakes (5) Unknown Or Other (3) Wheels (1)
Electronic Stability Control (1) Fuel Propulsion System (2) Steering (7)

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ComplaintDescription

STEERING

4/26/2016 - WALES, MA
THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING THE VEHICLE AT LOW SPEEDS, THE STEERING COLUMN JAMMED. THE CONTACT STATED THAT THE VEHICLE RESUMKED TO NORMAL AFTER THIRTY SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

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EXTERIOR LIGHTING

4/8/2016 - AUSTIN, TX
HEADLIGHTS LOW BEAM HEADLIGHT IS VERY POOR. VERY DIFFICULT TO SEE AND IS VERY DANGEROUS.

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STEERING

3/12/2016 - LOOMIS, CA
STEERING SCREECHES AND SHUDDERS WHEN TURNING WHEN TEMPERATURES ARE BELOW 40 F. I'VE TAKEN IT IN TO BE CHECKED AT LEAST SIX TIMES. I AM REPEATEDLY TOLD THERE IS NOTHING WRONG WITH IT. THIS HAS BEEN AN ISSUE FROM THE GET GO AND NOW WITH 55,000 MILES ON THE CAR IT IS NO LONGER UNDER WARRANTEE.

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INTERIOR LIGHTING

3/1/2016 - NAPLES, FL
THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. WHILE AT A COMPLETE STOP, THE VEHICLE SHOOK. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTS WOULD INDEPENDENTLY DIM. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

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ENGINE

3/1/2016 - NAPLES, FL
THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. WHILE AT A COMPLETE STOP, THE VEHICLE SHOOK. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTS WOULD INDEPENDENTLY DIM. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

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EXTERIOR LIGHTING

2/8/2016 - GIBSONIA, PA
HEADLIGHTS HAVE WATER IN THEM CAUSING LOSS OF DRIVING VISABILITY AT NIGHT. DEALER REFUSES TO REPLACE THEM UNDER BUMPER TO BUMPER WARRANTY.

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UNKNOWN OR OTHER

11/21/2015 - LUMBERTON, TX
REAR LIFT GATE SLAMMED CLOSED WHILE PUTTING ITEMS IN TRUNK. HAD REPLACED BUT WAS TOLD MY VEHICLE WAS NOT A RECALL

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ELECTRICAL SYSTEM

11/11/2015 - HARTSVILLE, SC
REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHORTED OUT. REPORTED TO DEALER AFTER RESEARCH, WHILE WAITING ON PART, THAT OTHER COMPLAINT FOUND ONLINE SIMILAR, NOTED TIED TO WATER FROM SUNROOF DRAIN, ASKED THEM TO CHECK IF MODULE WAS WET. NOTED HAD SUNROOF DRAIN REPLACED PRIOR ON THE RECALL.. DEALER NOTED NO CONNECTION. PICKED UP CAR AFTER NEW MODULE ON SAT.; PICKED UP GROCERIES ON TUES. AND FOUND CARPET WET IN BACK. FOUND 1" OF WATER IN SIDE STORAGE IN REAR ON PASSENGER SIDE UNDER CARPET AND 1" OF WATER IN SPARE TIRE AREA UNDER CARGO WITH REAR HATCH MODULE/MOTOR SITTING IN THE 1" OF WATER. THEN HATCH WOULD NOT WORK AGAIN- CALLED DEALER- SET TO TAKE CAR BACK AGAIN THIS SAT.. REQUESTED CADILLAC CARE AND DEALER TO CONTACT SAFETY DEPT. OF CADILLAC SINCE REAR HATCH SHOULD NEVER OPEN BY ITS SELF WHILE DRIVING DOWN HIGHWAY, AND THEY INFORMED ME THEY HAVE NO WAY TO CONTACT ANYONE AT CADILLAC REGARDING SAFETY CONCERNS.

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STEERING

9/10/2015 - MARTINSBURG , WV
DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.

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SERVICE BRAKES

9/10/2015 - MARTINSBURG , WV
DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.

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