Auto Recalls for Consumers

CHEVROLET CRUZE - 2012 CHEVROLET CRUZE Problems & Complaints

 
Auto Recalls For Consumers
by General Motors LLC

There are 277 complaints filed for the 2012 CHEVROLET CRUZE

Below is a list of complaints & problems filed against the 2012 CHEVROLET CRUZE. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 CHEVROLET CRUZE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (8) Equipment Adaptive (1) Power Train (37) Steering (60) Unknown Or Other (22)
Electrical System (80) Exterior Lighting (4) Seat Belts (1) Structure (10) Vehicle Speed Control (9)
Electronic Stability Control (29) Fuel Propulsion System (5) Seats (2) Suspension (3) Visibility (5)
Engine (57) Fuel System Gasoline (2) Service Brakes (54) Tires (8) Visibility Wiper (3)
Engine And Engine Cooling (20) Interior Lighting (1) Service Brakes Hydraulic (5) Traction Control System (1) Wheels (5)
Equipment (2) Latches Locks Linkages (1)

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ComplaintDescription

ENGINE

12/17/2014 - SUWANEE, GA
TL- THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THERE WAS A FAILURE THAT OCCURED WITHOUT WARNING PERTAINING TO A CRACK ON THE THROTTLE BODY. THE CONTACT STATED THAT THE PART FRACTURED. THE CONTACT NOTICED THE VEHICLE WAS SLOWING DOWN AND CAME TO A COMPLETE STOP AND STALLED SEVERAL TIMES. THE CONTACT HAD TO RESTART THE VEHICLE EACH TIME IT HAPPENED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED AND REPLACED THE THROTTLE BODY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE THROTTLE BODY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. DYD

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ENGINE

12/15/2014 - PERRYCILE, MO
TL-THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COOLING FAN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE THERMOSTAT SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 57,000 . DJR

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STEERING

12/12/2014 - MILFORD, PA
WE WERE DRIVING ON RT 206 IN JERSEY AND THE STEERING WHEEL LOCKED UP AND THE CAR WENT OFF THE ROAD. THE CAR WAS TOTALLED. ABOUT A WEEK LATER I RECEIVED A LETTER FROM CHEVY STATING THIS IS A KNOWN ISSUE THAT THE STEERING HAD INCREASED FRICTION AND CAN CAUSE THE STEERING TO LOCK UP.

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STEERING

12/11/2014 - EUGENE, OR
WHILE DRIVING ON THE HIGHWAY, I NOTICED THAT THE STEERING WHEEL WOULD INTERMITTENTLY "STICK" IN CENTER POSITION, MAKING IT DIFFICULT TO MAKE THE MINOR ADJUSTMENTS NECESSARY TO DRIVE STRAIGHT ON A ROAD THAT IS NOT PERFECTLY FLAT. MY CAR HAS HAD THIS ISSUE INTERMITTENTLY THE ENTIRE TIME I HAVE OWNED IT, AND OCCURS IN VARYING DEGREES. I RECEIVED THE LETTER THAT CHEVROLET WAS DOING A SPECIAL COVERAGE WARRANTY EXTENSION FOR THE PROBLEM, YET MY DEALERSHIP CANNOT REPRODUCE THE ISSUE AND WILL NOT FIX IT. I FEEL THIS IS COMPLETELY UNACCEPTABLE. A PART DEFECT IN THE STEERING SYSTEM LIKE THIS SHOULD BE FIXED WITH A RECALL, FIXING EVERY VEHICLE. BECAUSE IT'S ONLY A WARRANTY EXTENSION, THEY WILL SIMPLY NEVER REPRODUCE THE ISSUE AND IT WILL NEVER BE FIXED. THIS DOES NOT MAKE ME COMFORTABLE.

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STEERING

12/9/2014 - VINCENNES, IN
AT LOW SPEEDS, WHEN TURNING, THERE IS A GRINDING SENSATION IN THE STEERING WHEEL AND CAN BE FELT IN THE FLOORBOARD. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY WERE UNABLE TO REPRODUCE THE PROBLEM. IT ONLY OCCURS AFTER THE CAR HAS BEEN SITTING FOR OVER 15 MINUTE AND HAS A CHANCE TO COOL DOWN.

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ELECTRICAL SYSTEM

12/3/2014 - LAS VEGAS, NM
2012 CHEVROLET CRUZE. CONSUMER STATED THE VEHICLE WOULD POWER OFF, AND IGNITION WOULD NOT TURN OR KEYS COULD NOT BE REMOVED. THE CONSUMER STATED THE VEHICLE WOULD SPONTANEOUSLY SHUT DOWN WHILE DRIVING FOR NO APPARENT REASON. WHEN THE VEHICLE SHUT DOWN, SHE WAS UNABLE TO TURN THE IGNITION OR REMOVE THE KEY. NOTHING IN THE VEHICLE WORKED, WHEN THE VEHICLE SHIT DOWN. AFTER 20 MINUTES, SHE WAS FINALLY ABLE TO START THE VEHICLE. AFTER DRIVING 100 FEET, THE VEHICLE WOULD SHUT OFF AGAIN. THE DEALER EXAMINED THE VEHICLE, BUT WAS UNABLE TO DIAGNOSE THE PROBLEM. THE CONSUMER CONTINUED TO EXPERIENCE THE SAME PROBLEM. THE CONSUMER DECIDED TO SELL THE VEHICLE.

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ELECTRICAL SYSTEM

12/2/2014 - HIRRAM, GA
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 30 MPH, THE RADIO SHUT OFF WHEN THE HEAT WAS ACTIVATED. THE CONTACT ALSO STATED THAT THE KEY FOB FAILED TO LOCK AND UNLOCK THE DOORS. WHEN THE VEHICLE WAS IN THE PARK POSITION, THE STABILITY TRACK AND TRACTION CONTROL LIGHTS ILLUMINATED. THE FAILURES OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 51,500.

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ELECTRICAL SYSTEM

11/24/2014 - CHINO HILLS, CA
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE EXITING A FREEWAY AT 30 MPH, A LOUD CLUNK NOISE EMITTED AS THE VEHICLE FAILED TO ACCELERATE. AFTER SAFELY PARKING, THE CONTACT NOTICED THAT THE CHECK ENGINE, SERVICE AIR BAG, SERVICE POWER STEERING AND EMERGENCY BRAKE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE CONTACT MENTIONED THAT ALL OTHER ELECTRICAL COMPONENTS SUCH AS DOOR LOCKS, HAZARD LIGHTS, AND WINDOWS FAILED TO WORK AS WELL. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE WIRING TO THE POWER BOX HAD TO BE REWIRED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 58,715.

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POWER TRAIN

11/20/2014 - MINNEAPOLIS , MN
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ENGAGING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT WHILE SLOWING DOWN FOR A TRAFFIC LIGHT, THE TRANSMISSION FAILED TO SHIFT DOWN TO FIRST GEAR AND REMAINED IN THIRD GEAR WHICH PREVENTED THE VEHICLE FROM ACCELERATING FROM A STANDING POSITION. THE CONTACT INDICATED THAT WHILE DRIVING DOWN A HILL IN FIRST GEAR, THE TRANSMISSION WOULD ERRONEOUSLY SHIFT TO SECOND GEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED A COMPUTER MODULE WHICH CORRECTED THE GEAR SHIFTING PROBLEM BUT THE ACCELERATION PROBLEMS PERSISTED. IN ADDITION, THE CONTACT STATED THAT IN AUGUST 2014 WHILE DRIVING APPROXIMATELY 30 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE AIRBAGS FAILED TO DEPLOY. BOTH THE DRIVER AND FRONT PASSENGER SUFFERED HEAD AND NECK INJURIES. A POLICE REPORT WAS FILED. NO ADDITIONAL INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.

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AIR BAGS

11/20/2014 - MINNEAPOLIS , MN
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ENGAGING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT WHILE SLOWING DOWN FOR A TRAFFIC LIGHT, THE TRANSMISSION FAILED TO SHIFT DOWN TO FIRST GEAR AND REMAINED IN THIRD GEAR WHICH PREVENTED THE VEHICLE FROM ACCELERATING FROM A STANDING POSITION. THE CONTACT INDICATED THAT WHILE DRIVING DOWN A HILL IN FIRST GEAR, THE TRANSMISSION WOULD ERRONEOUSLY SHIFT TO SECOND GEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED A COMPUTER MODULE WHICH CORRECTED THE GEAR SHIFTING PROBLEM BUT THE ACCELERATION PROBLEMS PERSISTED. IN ADDITION, THE CONTACT STATED THAT IN AUGUST 2014 WHILE DRIVING APPROXIMATELY 30 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE AIRBAGS FAILED TO DEPLOY. BOTH THE DRIVER AND FRONT PASSENGER SUFFERED HEAD AND NECK INJURIES. A POLICE REPORT WAS FILED. NO ADDITIONAL INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.

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