Auto Recalls for Consumers

CHEVROLET CRUZE - 2012 CHEVROLET CRUZE Problems & Complaints

 
Auto Recalls For Consumers
by General Motors LLC

There are 526 complaints filed for the 2012 CHEVROLET CRUZE

Below is a list of complaints & problems filed against the 2012 CHEVROLET CRUZE. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2012 CHEVROLET CRUZE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (23) Equipment Adaptive (1) Power Train (72) Steering (87) Unknown Or Other (33)
Electrical System (140) Exterior Lighting (7) Seat Belts (3) Structure (17) Vehicle Speed Control (33)
Electronic Stability Control (76) Fuel Propulsion System (18) Seats (2) Suspension (4) Visibility (7)
Engine (124) Fuel System Gasoline (3) Service Brakes (96) Tires (8) Visibility Wiper (18)
Engine And Engine Cooling (29) Interior Lighting (1) Service Brakes Hydraulic (5) Traction Control System (2) Wheels (6)
Equipment (3) Latches Locks Linkages (2)

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ComplaintDescription

SERVICE BRAKES

8/3/2017 - MORLEY, MI
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS LOW SPEEDS, THE BRAKES DID NOT ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. AFTER SEVERAL ATTEMPTS, THE BRAKES ENGAGED WHEN THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL. HIGHPOINT AUTO IN CADILLAC, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN AN UNKNOWN RECALL FOR THIS ISSUE. THE DEALER STATED THAT THE POWER VACUUM ASSEMBLY WAS THE AFFECTED PART. THE CONTACT STATED THAT THE DEALER COULD NOT DUPLICATE THE FAILURE ON MORE THAN ONE OCCASION PRIOR TO DISCOVERING THAT THE POWER VACUUM ASSEMBLY WAS FAULTY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THE VIN DID NOT QUALIFY UNDER THE RECALL DUE TO THE DATE OF MANUFACTURE, AND BECAUSE THE VEHICLE EXCEEDED THE THREE YEAR 36,000 MILE WARRANTY. THE FAILURE MILEAGE WAS 79,000.

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POWER TRAIN

8/2/2017 - LAKE ST. LOUIS, MO, MO
2012 CHECK CRUZE W VIN NUMBER THAT SHOWS NO RECALL HAS THE SAME PROBLEM AS RECALLED CARS. DATED AND MFRD IN THE SAME MONTHS. TRANSMISSION PROBLEM "SURGING" OR JUMPING OUT OF GEAR AND THEN BACK IN. LATER THE CAR DID NOT GO IN REVERSE FROM A PARKED POSITION AND FINALLY, THE CAR STOPPED 100% AND WOULD NOT DRIVE. AT NO TIME WAS THE CAR BEING RACED, AT HIGHWAY SPEEDS OR STRUGGLING WITH LARGE HILLS OR ETC. SPEEDS WERE AT SIDE ROAD SPEEDS OF 0(PARKING LOT) -25-35 MPH ZONES. MILEAGE IS AT 72,000 MILES CLEARLY WITHIN THE 1000,000 MILE TIMEFRAME. THIS TRANSMISSION PROBLEM FROM LOOKING AT ALL OF THE REPORTED ACROSS THE NET SHOULD BE DEFINITIVELY ON RECALL AS I'VE READ MANY REVIEWS ABOUT THE 2011 AND 2012 MODELS HAVING THESE TRANSMISSION PROBLEMS. ALL 2012 MODELS NOT JUST SOME OF THE DATES. IT CLEARLY APPEARS THAT ALL MONTHS OF 2012 MODELS WERE AFFECTED.

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SERVICE BRAKES

8/2/2017 - WOODRUFF, WI
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE REVERSING AT 2 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MICRO SWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY FAILED AND THE SWITCH, VACUUM PUMP, AND PIPE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

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ELECTRICAL SYSTEM

7/31/2017 - ALPINE, TX
CAR WONT TURN OFF EVEN WITH KEY OFF LIGHTS STAY ON TOO OTHER TIMES CAR JUST TURNS OFF WHILE STILL ON DRIVE BUT GM CALMS NO RECALLS !

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ENGINE

7/31/2017 - ALPINE, TX
CAR WONT TURN OFF EVEN WITH KEY OFF LIGHTS STAY ON TOO OTHER TIMES CAR JUST TURNS OFF WHILE STILL ON DRIVE BUT GM CALMS NO RECALLS !

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STEERING

7/31/2017 - ALPINE, TX
CAR WONT TURN OFF EVEN WITH KEY OFF LIGHTS STAY ON TOO OTHER TIMES CAR JUST TURNS OFF WHILE STILL ON DRIVE BUT GM CALMS NO RECALLS !

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POWER TRAIN

7/31/2017 - CANNON FALLS, MN
(THIS LETTER IS ABOUT HOLDING INDIVIDUALS ACCOUNTABLE FOR THEIR RESPONSIBILITIES.) WE PURCHASED A NEW CAR IN 2012 A CHEVY CRUZE , THE TRANSMISSION FAILED ON 7-15-2017 IT NEEDS A REBUILD . ( THIS TO US IS UNACCEPTABLE ) WE HAVE NEVER HAD A VEHICLE WITH THIS ISSUE . WE ALWAYS TAKE CARE OF PREVENTIVE MAINTENANCE ON TIME AND WHEN IT'S DUE. THE FLUIDS IN THIS CAR ARE NEVER LOW OR LEAKING , IT NEVER PULLS OR HAULS LOADS, IT'S NEVER ABUSED OR OVERHEATED TO CAUSE THIS ISSUE. WE HAD THE CAR TOWED BY AAA 7-17-2017 TO MASTER TRANSMISSION IN ROSEMOUNT MN , AFTER LEARNING THIS WILL COST $3500.00 TO REPAIR , WE CALLED CHEVROLET CUSTOMER ASSISTANCE CENTER AT 1-800-222-1020 ON 7-18-2017 TALKED TO ARLEEN, WE EXPLAINED OUR SITUATION SHE TOOK OUR INFORMATION , GAVE US A CASE # 8-3096863922, SHE SAID SHE COULD HELP, THEY WILL TAKE CARE OF THIS AND NOT TO WORRY. SHE TRANSFERRED US TO GM ROADSIDE ASSISTANCE AND THEY TOWED THE CAR TO VALLEY CHEVROLET DEALERSHIP IN HASTINGS MN. ON 7-20-2017 THIS DEALERSHIP CALLED US AND SAID THEY RECEIVED AN EMAIL FROM CHEVROLET STATING CHEVROLET WILL PAY ZERO FOR THIS REPAIR. THE PROBLEM IS ( WHY DID THEY SAY THEY CAN HELP & WILL TAKE CARE OF THIS ) THEN TOW THE CAR WILLINGLY TO THE DEALERSHIP AND THEN REVERSE THEIR DECISION ? ON TOP OF ALL THIS THE DEALERSHIP WANTS EVEN MORE MONEY OVER $3700.00 TO REPAIR. THIS CHEVROLET CORPORATION MADE OUR SITUATION EVEN WORSE BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCT OR WORDS. IT'S A HIGHER REPAIR AT DEALERSHIP AND THEY WILLINGLY TOWED THE CAR TO DEALERSHIP AND NOW WANT US TO PAY TOW BACK TO ROSEMOUNT MN . WE NEVER KNEW WE WERE BUYING A $20,000.00 DISPOSABLE VEHICLE. WE HAVE (2 IGNITION KEYS) 1 BROKE IN HALF UNDER NORMAL USE , THE OTHER KEY HAS A FRACTURE ON THE VERGE OF SNAPPING IN HALF FROM NORMAL USE.

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ELECTRICAL SYSTEM

7/28/2017 - CEDAR RAPIDS, IA
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO STOP THE VEHICLE, THE CONTACT HAD TO APPLY EXTRA FORCE TO THE BRAKE PEDAL. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AUTO ZONE WHO FOUND FAILURE CODES FOR THE ECM AND BRAKES. THE DEALER WAS CONTACTED AT 319-393-3300 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE BROUGHT IN TO BE DIAGNOSED. THE DEALER ALSO STATED THAT EVEN THOUGH THE VEHICLE EXPERIENCED THE FAILURES IN A RECALL ,IT DID NOT MEAN HER VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL UNDER THE VIN, AND THAT A MANAGER WOULD CONTACT HER BACK. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,600.

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SERVICE BRAKES

7/28/2017 - CEDAR RAPIDS, IA
THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO STOP THE VEHICLE, THE CONTACT HAD TO APPLY EXTRA FORCE TO THE BRAKE PEDAL. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AUTO ZONE WHO FOUND FAILURE CODES FOR THE ECM AND BRAKES. THE DEALER WAS CONTACTED AT 319-393-3300 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE BROUGHT IN TO BE DIAGNOSED. THE DEALER ALSO STATED THAT EVEN THOUGH THE VEHICLE EXPERIENCED THE FAILURES IN A RECALL ,IT DID NOT MEAN HER VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL UNDER THE VIN, AND THAT A MANAGER WOULD CONTACT HER BACK. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,600.

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ENGINE

7/28/2017 - STOCKRIDGE, GA
THE CONTACT OWNS A 2012 CHEVROLET CRUZE ECO. WHILE DRIVING VARIOUS SPEEDS, A "TURN AIR CONDITIONER OFF, ENGINE OVERHEATING" MESSAGE APPEARED. THE CONTACT TURNED OFF THE AIR CONDITIONER; HOWEVER, SEVERAL MINUTES LATER, AN "ENGINE OVERHEATING" MESSAGE DISPLAYED. THE CONTACT PARKED THE VEHICLE, TURNED OFF THE ENGINE, AND WAITED TEN MINUTES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITHOUT ANY WARNING MESSAGES APPEARING. HOWEVER, LATER IN THE DAY, THE ENGINE OVERHEATING MESSAGE DISPLAYED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (FIRESTONE COMPLETE AUTO CARE 1031 MT ZION RD, MORROW, GA 30260 (770) 225-1530) WHERE IT WAS DIAGNOSED WITH A THERMOSTAT HOUSING AND THERMOSTAT FAILURE WHICH NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE VEHICLE WAS DESIGNED TO WITHSTAND THE HEAT CONDITIONS IN A STATE SUCH AS GEORGIA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,695.

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