Power Train Problem on the 2012 KIA SORENTO
Car problem(s) with the 2012 KIA SORENTO.
This database includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process.
You may file your own complaint by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.
Problem with Power Train
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Jul 22, 2014 - Bismarck, ND - Power Train
TL- THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS PUT IN GEAR FOR PARK AND WITHOUT WARNING, THE GEAR RANDOMLY SHIFTED INTO ANOTHER GEAR. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL TO ENSURE THE VEHICLE WAS IN GEAR FOR PARK MORE THAN ONCE. THE CONTACT ATTEMPTED TO EXIT THE VEHICLE AND EXPERIENCED THE VEHICLE IN THE PROCESS OF ROLLING BACKWARD AND APPLIED THE BRAKE PEDAL. THE FAILURE HAD RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. DYD
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Jul 02, 2014 - Port Charlotte, FL - Power Train
FOR SEVERAL WEEKS A NOTICEABLE CLUNK IN REAR AXLE. OBVIOUS AT INITIAL START AND UPON DECELERATION FROM SPEEDS ABOVE 30. WHEN DECELERATING RIGHT AT 30MPH A CLICK AND CLUNK OCCUR. TOOK IT IN TO DEALERSHIP IN BRADENTON, FLORIDA, SUNSET KIA. THEY KEPT VEHICLE OVERNIGHT. I EXPLAINED THE PROBLEM WAS NOT NORMAL AND HAD ONLY RECENTLY BEGUN BUT WAS CONCERNED SINCE A MECHANIC FRIEND THOUGHT IT INVOLVED REAR AXLE. I INFORMED THE KIA SERVICE REP THAT A LONG TRIP THROUGH DANGEROUS WESTERN US MOUNTAINS WAS TO BEGIN SOON AND IT MUST BE SAFE. THAT DAY THEY CALLED AND SAID THEY DID TEST DRIVE COMPARING IT WITH ANOTHER CAR TEST DRIVEN AND BOTH DID SAME THING. THEY CONCLUDED THE CAR WAS "OPERATING AS DESIGNED." THE NEXT DAY WHEN I PICKED IT UP AND STRESSED THIS WAS NOT "AS DESIGNED" BECAUSE IT JUST BEGAN TO ACT UP I WAS TOLD THAT THE TECH FOUND "SUBTLE MOVEMENT OF EITHER TRANS MOUNTS OR DRIVE AXLES." THIS WAS ALSO NOTED ON MY RECEIPT FROM KIA. MY GOD THEY ADMITTED THE PROBLEM THEN WOULD NOT REPAIR IT! WHEN PRESSED AS TO THE SAFETY OF THIS CONDITION I WAS INFORMED BY DUSTIN HOFFMAN "WELL THE AXLE COULD FREEZE UP BUT JUST PULL OVER." I PRESSED "HOW CAN YOU DO THAT SAFELY ON A HIGHWAY DOING 70?" UNBELIEVABLE!!! WHEN PRESSED ABOUT HOW THEY COULD LET ME, GIVEN MY STATED PLANS, LEAVE IN A POTENTIALLY CATASTROPHIC ACCIDENT WAITING TO HAPPEN THE REPLY WAS SIMPLY "THE TECH FOUND IT TO BE OPERATING AS DESIGNED." I NOTED MY OBJECTIONS ON THEIR BILL AND MY COPY. I ALSO NOTED THE TECH ONLY DROVE THE VEHICLE .02 TENTHS OF A MILE ACCORDING TO THE TRIP ODO. THE ONLY THING THEY FINALLY SAID WAS "THE TECH STARTED A SERVICE LINE." WHATEVER THAT IS.
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Jun 05, 2014 - San Francisco, CA - Power Train
MY KIA SORENTO STALLED IN THE MIDDLE OF ROAD WHILE CROSSING A STOP SIGN. THE ENGINE SHUTOFF AND ALL THE LIGHTS ON THE PANEL LIGHTED ON. THIS HAS NOW HAPPENED THREE TIMES. LAST TWO TIMES WE WENT TO THE DEALER AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG. THERE ARE NOT ERROR CODES SAVED IN KIA SO THEY DON'T HAVE A PROOF THAT THIS CONDITION HAPPENED. THIS IS VERY SERIOUS. WE WERE LUCKY THAT THIS HAPPENED ON THE NEIGHBORHOOD STREETS WITH NO TRAFFIC. I WAS ABLE TO START THE CAR BACK BY PUTTING IT IN PARKING BRAKE AND PRESSING THE START BUTTON AGAIN. I HAVE SEEN SEVERAL OTHER POSTS WITH THE SIMILAR PROBLEM. I HOPE THIS IS THOROUGHLY INVESTIGATED AS DEALERSHIP IS NOT READY TO ACKNOWLEDGE OR TRY TO EVEN RE-CREATE THE PROBLEM.
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Mar 26, 2014 - West New York, NJ - Power Train
MY 2012 KIA SORRENTO COMPLETELY STALLED IN A PARKING LOT. I HAD JUST GOTTEN OFF THE HIGHWAY(SPEEDS OF 55-60) PULLED INTO MY JOBS PARKING LOT AND ALL THE LIGHTS ELECTRONICS STAYED ON BUT THE BRAKES LOCKED UP, THE STEERING WHEEL LOCKED UP AND THE CAR WOULD NOT DRIVE. PUT THE CAR IN PARK AFTER A FEW MINUTES AND IT TURNED ON FINE. NOW ITS AT THE DEALER AND THEY CAN NOT DUPLICATE THE PROBLEM AND THE CAR IS DRIVING FINE. THEY CLAIM NO CODES ON DIAGNOSTICS AND SEE NOTHING WRONG WITH THE CAR AFTER TEST DRIVING IT. THERE WERE NO REPAIRS DONE ON THE CAR BECAUSE NOTHING COULD BE FOUND. THIS IS A MAJOR ISSUE AND A WORRYSOME ONE. LETS GET ON KIA ABOUT THIS TO SOLVE THE ISSUE.
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Oct 04, 2013 - Pittsburgh, PA - Power Train
FOLLOW-UP: NHTSA ID NUMBER: 10544920 AFTER A SINGLE CONVERSATION WITH KIA CONSUMER AFFAIRS, I WAS TOLD TO IMMEDIATELY CONTACT A DEALER FOR DIAGNOSTIC. I CHOSE A NEW "CLOSER" DEALERSHIP THAT WHERE I PURCHASED THE VEHICLE. STATED I HAD A KIA CASE #, I ARRIVED AND IN A LITTLE OVER AN HOUR, MY VEHICLE WAS REPAIRED, THAT IS GREAT JOB ON THE TECHNICIANS PART, BUT THERE WAS NO DISCUSSION ABOUT WHETHER THIS IS A CHRONIC ISSUE OR NOT AND NO DISCUSSION OTHER THAN, THE "PIN WHICH HOLDS THE VEHICLE IN PARK WAS BROKEN". SOME BACKGROUND: I PURCHASED THE VEHICLE JULY OF 2011, HAD THE FIRST SHIFTER ASSEMBLY REPLACED DUE TO "BROKEN PART" IN MARCH OF 2012, NOW IN SEPT OF 2013, I HAD THE SHIFTER ASSEMBLY REPLACED AGAIN. BEFORE LEAVING THE PARKING LOT, I CALLED KIA CONSUMER AFFAIRS AGAIN AND WAS TOLD THAT I NEEDED TO SPEAK TO THE NEXT LEVEL UP KIA CONSUMER REP, BUT WHAT I WANTED WAS TO MAKE SURE MY VEHICLE WAS SAFE TO DRIVE OFF THE LOT (MY CHILDREN REFUSE TO GET IN THE VEHICLE FEARING FOR THEIR SAFETY). THAT EVENING I RECEIVED A CALL AND THE GENTLEMAN WAS NICE AND APOLOGETIC, BUT NOT HELPFUL AND NOW MY CASE IS RESOLVED. I MENTIONED THE MULTIPLE SHIFTER ASSEMBLY REPLACEMENTS AND IF THERE IS A CHRONIC PROBLEM AND WAS TOLD I WOULD RECEIVE A FOLLOW-UP CALL, BUT NEVER DID. SEEMS LIKE A CHRONIC ISSUE THAT KIA NEEDS TO RESOLVE OR SOMEONE WILL SERIOUSLY GET INJURED IF NOT ALREADY. SO FAR, IT MIGHT BE EASY TO DETERMINE, BUT I AM NOT EVEN 30% SATISFIED WITH THIS VEHICLE AND IT WILL BE THE LAST KIA I EVER PURCHASE AND IT IS SAFE TO SAY THAT I DO NOT RECOMMEND THE BRAND TO ANYONE EITHER. I FEEL FORTUNATE TO BE ABLE TO DRIVE A NEWER VEHICLE WITH A WARRANTY, BUT IF I HAD THE OPTION TO GET RID OF IT, I WOULD TODAY. SO FAR OVER THE 2 YEARS I HAVE OWNED THIS VEHICLE, I HAVE HAD IT TO A DEALERSHIP FOR AT LEAST 6 DIFFERENT NON-RECALLED ISSUES AND HAVE LOST OVER 4 DAYS WORTH OF PAY...FRUSTRATING!
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Sep 23, 2013 - Pittsburgh, PA - Power Train
PROBLEM: 7 YEAR OLD WAS ABLE TO PULL CONSOLE SHIFT LEVER ON AUTOMATIC TRANSMISSION WITHOUT KEYLESS IGNITION OUT OF PARK AND INTO NEUTRAL AND/OR REVERSE (WE DIDN'T TRY PULLING FURTHER DOWN THE SHIFT COLUMN) WITHOUT THE KEY IN THE IGNITION/VEHICLE TURNED ON. THE VEHICLE ROLLED OUT OF OUR SLIGHTLY INCLINED DRIVEWAY, ACROSS THE STREET AND STOPPED RESTING AGAINST THE CURB ON THE OTHER SIDE OF THE ROAD (DESPITE MY BEST EFFORTS TO STOP THE HEAVY VEHICLE AND LATER TO FIND OUT THAT THE PARKING BRAKE WAS ABOUT HALF WAY DEPRESSED, BY MY 7 YEAR OLD SINCE THAT WAS AS FAR AS SHE COULD PUSH IT). THIS INCIDENT OCCURRED AFTER RETURNING FROM GROCERY SHOPPING AND THE TAILGATE WAS OPEN ALL THE WAY WITH MY 5 YEAR OLD IN THE REAR CARGO AREA "HELPING" US WITH THE GROCERIES. LUCKILY NO BODY WAS INJURED AND NEIGHBORS HELPED STOP TRAFFIC AS I FRANTICALLY TRIED TO GET MY VEHICLE TO STOP AND MY CHILDREN TO SAFETY. I UNDERSTAND THAT I SHOULD HAVE ENGAGED THE EMERGENCY PARKING BRAKE AND CHILDREN SHOULD NOT PLAY IN THE DRIVER'S SEAT OF A VEHICLE, BUT THIS INCIDENT HAS BEEN REPORTED BY OTHERS (AFTER SEARCHING THIS WEBSITE) AND NO MATTER WHAT AN AUTOMATIC TRANSMISSION VEHICLE SHOULD NOT DISENGAGE FROM PARK, NO MATTER HOW HARD ONE PULLS ON THE SHIFT LEVER WITHOUT THE VEHICLE TURNED ON; A SAFETY MEASURE SINCE AT LEAST 1994 WHEN I FIRST STARTED DRIVING. I SHOULD ALSO NOTE, THAT WHEN THE BRAKE IS APPLIED WHILE THE VEHICLE IS IN MOTION THERE IS A CLICKING NOISE THAT COMES FROM THE AREA OF THE SHIFTER ON THE CONSOLE, WHICH WAS REPAIRED ABOUT A YEAR AGO UNDER WARRANTY. I INQUIRED AT THAT TIME EXACTLY WHAT THE ISSUE WAS, BUT DID NOT RECEIVE AN ANSWER FROM THE DEALERSHIP'S SERVICE CENTER, ONLY I NOTICED THAT THE ISSUE WAS NO LONGER THERE. NOW THE ISSUE HAD REAPPEARED BEFORE THIS INCIDENT AND I HAVE NOT HAD THE TIME TO HAVE IT FIXED AGAIN, BUT WAS ASSURED THE BROKEN PART DID NOT AFFECT SAFETY, MAYBE.
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Aug 27, 2013 - Mobile, AL - Power Train
I AM BEYOND DISAPPOINTED IN MY 2012 KIA SORENTO. IT ALL STARTED WHEN MY SORENTO BEGAN TO VIBRATE WHEN TRAVELING AT INTERSTATE SPEED, THEN IT JUST LED TO MORE COMPLEX PROBLEMS. I CAN BE DRIVING DOWN THE INTERSTATE AT NORMAL INTERSTATE SPEED OF 70 OR GOING 50 AND IT WILL GO CRAZY MAKING UNUSUAL SOUNDS AND ALL THE LIGHTS START GOING CRAZY. THEN THE WHOLE VEHICLE SHUTS OFF. THIS IS VERY CONCERNING SINCE I HAVE A 2 YEAR OLD AND 1 YEAR OLD IN MY BACK SEAT AND IT ALWAYS SEEMS TO HAPPEN WHEN I AM IN A HIGH TRAFFIC AREA. I PURCHASED THE SORENTO BECAUSE IT IS SUPPOSE TO BE CONSIDERED A FAMILY VEHICLE. THAT'S ISN'T IT. I CAN BE TRAVELING IN TOWN OR WHERE EVER AND WHEN AT A YIELD ENTRANCE WAY I CAN PULL INTO THE MAIN ROAD AND WHAT DO YOU KNOW. THE SORENTO STALLS OUT. IT DOESN'T WANT TO INCREASE SPEED. THIS SAME THING ALSO HAPPENS WHILE I AM SPEEDING UP AS WELL. IT GETS UP TO 5RPM BEFORE CHANGING GEARS. I CAN'T LET OFF OR I WILL GET REAR ENDED. MY SORENTO ALSO HAS A HORRIBLE PULL TO THE RIGHT. I HAVE PUT NEW TIRES, HAD NUMEROUS ALIGNMENTS AND ALL. NOTHING HELPS IT. IT HAS NEVER BEEN IN ANY ACCIDENT WHATSOEVER, BUT IF THESE PROBLEMS KEEP UP THERE SEEMS TO BE ONE IN THE NEAR FUTURE. I HAVE ALSO TOOK IT TO SEVERAL DEALERSHIPS TO GET THE OTHER ISSUES CHECKED OUT BUT I GET THE SAME RESPONSE. "THEY NEVER CAN FIGURE ANYTHING OUT" I HAVE GOT SEVERAL OTHER PEOPLE TO DRIVE IT AS WELL JUST TO BE SURE IT WASN'T THE WAY I DROVE. I AM TO THE POINT WHERE I AM TERRIFIED TO DRIVE IT AND ESPECIALLY ALLOW MY CHILDREN TO RIDE IN IT. I'M SURE ALL OF US WITH THE SIMILAR ISSUES ARE NOT IMAGING THINGS. I AM SO FRUSTRATED AND TO THE POINT I WANT TO CONSIDER A LAWSUIT BECAUSE I REALLY DON'T WANT A FATAL WRECK RESULTED FROM THESE MALFUNCTIONS TO FINALLY MAKE SOMEONE DO SOMETHING ABOUT THESE ISSUES. NOT MY FAMILY, YOUR FAMILY, OR ANYONE ELSE'S. PLEASE HELP US! OUR LIVES AND OUR CHILDREN'S LIVES ARE AT RISK!
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Jul 31, 2013 - Monterey Park, CA - Power Train
WHEN I AM SLOWING DOWN TO AROUND 20 MPH, THE CAR COMPLETELY SHUTS DOWN. NO POWER, AT ALL.
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Jul 26, 2013 - Falls Of Rough, KY - Power Train
MY 6 YEAR OLD CHILD GOT INTO THE VEHICLE TO GET A DRINK. SHE HIT THE GEAR SHIFT AND IT WENT FROM PARK TO GEAR AND ROLLED DOWN THE HILL UNTIL COMING TO A STOP BY HITTING A TREE. MY NEIGHBOR TRIED TO STOP THE CAR FROM ROLLING BUT HE COULD NOT GET THE DOOR OPEN BECAUSE IT LOCKED. MY CHILD WAS IN THE PASSENGER SIDE OF THE CAR AND THE KEYS WERE NOT IN THE IGNITION. KIA SERVICE MANAGER TOLD ME THAT THE CAR SHOULD NOT GO OUT OF PARK UNLESS THE KEYS ARE IN THE IGNITION AND THE BRAKE IS PUSHED.
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Feb 12, 2013 - West Springfield, MA - Power Train
MY WIFE PARKED CAR IN DRIVEWAY AND OPEN GARAGE DOOR TO TAKE TRASH OUT TO CURB. SHE LEFT THE CAR IDLING AND IN PARK. MY DRIVEWAY HAS SLIGHT INCLINE. IT TOOK HER ABOUT 3 TO 5 MINUTES TO BRING TRASH TO CURB. WHILE APPROACHING THE KIA SORENTO SHE NOTICED IT STARTED ROLLING DOWN THE DRIVEWAY. PANICKING SHE TRIED TO REACH IN AND KILL THE ENGINE. SHE WAS HIT BY DOOR AND KNOCKED HER ONTO THE DRIVERS FLOOR WITH HER FEET OUTSIDE THE CAR. SHE TRIED PRESSING THE BRAKE PEDAL WITH NO LUCK SLOWING DOWN THE CAR. AS SHE GOT TO THE END OF THE DRIVEWAY THE CARS SPEED HAD INCREASED ENOUGH WHERE SHE COULDN'T HOLD ON ANY LONGER. SHE WAS THROWN FROM THE CAR INTO THE STREET. TAKE ONE STEP BACK NOW. WHEN SHE PULLED INTO THE DRIVEWAY SHE PUT THE CAR IN PARK ALLOWING HER TO GET OUT OF THE CAR. WHEN I GOT THERE AFTERWARDS NO ONE HAD TOUCHED THE CAR YET AND THE CAR WAS IN NEUTRAL. THE SORENTO HAD TO SLIP OUT OF PARK AND INTO NEUTRAL. REASONING IS BECAUSE 1) IF LEFT IN ANY GEAR OTHER THAN PARK DOOR WOULDN'T OF UNLOCKED. 2) IF LEFT IN GEAR THE CAR WOULDN'T OF STAYED IN ONE PLACE IN THE DRIVEWAY HILL FOR 3 TO 5 MINUTES BEFORE STARING TO ROLL. TRYING TO SEE IF ANYONE ELSE HAS HAD THEIR KIA SORENTO SLIP FROM PARK INTO NEUTRAL! PLEASE LET ME KNOW IF YOU HAVE.
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Jan 29, 2013 - South Charleston, WV - Power Train
I PURCHASED A 2012 KIA SORRENTO WITH 24 MILES ON 12/20/11. 10/24/12-I WAS DRIVING UP A HILL WITH A LINE OF CARS BEHIND ME AND STUDENTS WALKING BEHIND ME MY VEHICLE JUST STOPPED. I WAS FORCED TO BACK DOWN THE HILL. I HAD GONE TO VISIT MY SON IN COLLEGE AND AS SOON AS I GO THERE I HAD TO TURN AROUND AND GO HOME. I WAS 160 MILES FROM HOME AND DIDN'T WANT TO RISK BREAKING DOWN ON THE INTERSTATE IN THE DARK. I TOOK THE VEHICLE TO DEALERSHIP 11/1/12-TRANSMISSION WAS INSTALLED-VEHICLE WAS KEPT A WEEK.OUR FIRST REPLACEMENT TRANSMISSION. 1/1/13-MY HUSBAND WAS DRIVING AND LOST ACCELERATION. WE TOOK THE VEHICLE TO DEALERSHIP. WEEK 1-OUR 2ND NEW TRANSMISSION INSTALLED. WE CALLED ABOUT VEHICLE AND WAS TOLD THAT THEY INSTALLED TRANSMISSION BUT THAT IT STILL WASN'T WORKING CORRECTLY AND THAT THEY WERE SPEAKING WITH THE MANUFACTURE. THEY NEEDED TO PUT IN A 3RD TRANSMISSION. ANOTHER WEEK PAST. END OF WEEK 2-STOPPED IN TO CHECK ON VEHICLE AND WAS TOLD THAT THEY NEEDED TO PUT IN YET ANOTHER TRANSMISSION AND THIS TRANSMISSION WOULD BE COMING DIRECTLY OFF THE MANUFACTURE FLOOR. ONCE COMPLETED THIS WILL BE THE 4TH NEW TRANSMISSION IN THIS VEHICLE. THE DEALERSHIP HAS HAD THE VEHICLE THIS TIME FOR 27 DAYS AS OF 1/29/12 AND IT'S STILL NOT FIXED. AFTER THE ISSUES WITH THE TRANSMISSION THE FIRST TIME, I DID SOME RESEARCH AND FOUND THAT THERE WERE ISSUES WITH TRANSMISSIONS IN THE 2011 KIA SORRENTO. THERE IS OBVIOUSLY SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE.THE DEALERSHIP HAS SPOKEN WITH THE APPROPRIATE PEOPLE AT KIA TO RESOLVE THIS PROBLEM NUMEROUS TIMES UNSUCCESSFULLY AND I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I NOTIFIED THE MANUFACTURE AND FILED COMPLAINT. 5 TOTAL TRANSMISSIONS AND OVER 30 DAYS IN THE SHOP..IT'S TIME FOR KIA TO STEP UP AND MAKE THIS RIGHT!
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Jan 08, 2013 - South Charleston, WV - Power Train
I OWN A 2012 4 CYLINDER KIA SORENTO. I BOUGHT IT NEW IN NOV 2011. HAD IT ABOUT 8 MONTHS AND WAS DRIVING UP A HILL WITH TRAFFIC BEHIND ME AND IT JUST STOPPED....HAD TO LET TRAFFIC AROUND ME AND THEN LET OFF BRAKE TO COAST BACK DOWN HILL UNTIL I GOT TO A PLACE I COULD PULL IN. TOOK IT TO LOCAL DEALERSHIP...TRANSMISSION ISSUES-HAD TO GET NEW ONE...DEALERSHIP KEPT IT OVER A WEEK.LESS THAN 2 WEEKS LATER MY HUSBAND WAS DRIVING UP A HILL AND AGAIN SAME TYPE OF PROBLEMS AND WAS TOLD BY DEALERSHIP I NEEDED ANOTHER TRANSMISSION....IT'S BEEN AT DEALERSHIP 1/2 A WEEK AND NOT SURE WHEN I'LL GET IT BACK.
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Sep 07, 2012 - Rocky Face, GA - Automatic Transmission
I OWN A TWO-WHEEL-DRIVE MODEL 2012 KIA SORENTO WITH A 2.4-LITER FOUR-CYLINDER ENGINE AND AUTOMATIC TRANSMISSIONS. IT HAS LOSS OF POWER DUE TO A SUDDEN FAILURE OF THE TRANSMISSION; AUTOMATIC TRANSMISSION DOES NOT CHANGE GEARS AND HAS A WHIRRING/WHINING NOISE. THE TRANSMISSION SHIFTS CORRECTLY BETWEEN 1ST AND 2ND GEAR. SHIFTING INTO 3 THE RMPS BEGIN TO INCREASE BEYOND NORMAL LIMITS AND SHIFTING INTO 4TH IS SO DELAYED THE TRANSMISSION SEEMS TO BE FAILING. AT 35 MPH, THE RPM'S RAMP UP TO 4500 AND CONTINUES TO CLIMB. BY 45 MPH IT CAN BE AS HIGH AS 6500 RPMS. THE SUSTAINABLE RPMS IN THIS VEHICLE ARE CONTINUOUSLY 3500 TO 4500 RPMS AND IS QUITE LOUD. I HAVE TAKEN IT TO MY LOCAL KIA DEALER 4 TIMES. ON TWO OCCASIONS, THEY KEPT IT FOR MORE THAN A WEEK AND ALWAYS TELL ME THAT THIS IS HOW THE VEHICLE IS DESIGNED AND THERE IS NOTHING WRONG WITH IT. THE 4TH TIME IT WAS IN THE SHOP, ANOTHER 2012 SORENTO WAS BROUGHT IN FOR THE SAME PROBLEM. TWICE THIS ISSUE HAS NEARLY CAUSED A WRECK WHEN I WAS PULLING OUT FROM A STOP SIGN, PRESSING THE ACCELERATOR, AND NOT HAVING THE POWER TO GET PAST 35 MPH; PUSHING THE RPMS TO 4500+. TRAVELING UP SMALL GRADES IS DIFFICULT AT BEST LET ALONE TRAVELING STEEPER HILLS/CRESTS AND GRADES. I FEAR THIS WILL CAUSE GREAT DAMAGE TO THE TRANSMISSION AND ENGINE OR WORSE, CAUSE A FATAL CRASH WITH ME AND MY CHILDREN. OTHER VEHICLES HAVE BEEN TAKEN TO MY LOCAL DEALER FOR THE SAME ISSUE AND I AM CERTAIN OTHERS ARE HAVING THIS SAME ISSUE. PLEASE REVIEW THIS ISSUE. THANK YOU.
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Sep 07, 2012 - Rocky Face, GA - Power Train
I OWN A TWO-WHEEL-DRIVE MODEL 2012 KIA SORENTO WITH A 2.4-LITER FOUR-CYLINDER ENGINE AND AUTOMATIC TRANSMISSIONS. IT HAS LOSS OF POWER DUE TO A SUDDEN FAILURE OF THE TRANSMISSION; AUTOMATIC TRANSMISSION DOES NOT CHANGE GEARS AND HAS A WHIRRING/WHINING NOISE. THE TRANSMISSION SHIFTS CORRECTLY BETWEEN 1ST AND 2ND GEAR. SHIFTING INTO 3 THE RMPS BEGIN TO INCREASE BEYOND NORMAL LIMITS AND SHIFTING INTO 4TH IS SO DELAYED THE TRANSMISSION SEEMS TO BE FAILING. AT 35 MPH, THE RPM'S RAMP UP TO 4500 AND CONTINUES TO CLIMB. BY 45 MPH IT CAN BE AS HIGH AS 6500 RPMS. THE SUSTAINABLE RPMS IN THIS VEHICLE ARE CONTINUOUSLY 3500 TO 4500 RPMS AND IS QUITE LOUD. I HAVE TAKEN IT TO MY LOCAL KIA DEALER 4 TIMES. ON TWO OCCASIONS, THEY KEPT IT FOR MORE THAN A WEEK AND ALWAYS TELL ME THAT THIS IS HOW THE VEHICLE IS DESIGNED AND THERE IS NOTHING WRONG WITH IT. THE 4TH TIME IT WAS IN THE SHOP, ANOTHER 2012 SORENTO WAS BROUGHT IN FOR THE SAME PROBLEM. TWICE THIS ISSUE HAS NEARLY CAUSED A WRECK WHEN I WAS PULLING OUT FROM A STOP SIGN, PRESSING THE ACCELERATOR, AND NOT HAVING THE POWER TO GET PAST 35 MPH; PUSHING THE RPMS TO 4500+. TRAVELING UP SMALL GRADES IS DIFFICULT AT BEST LET ALONE TRAVELING STEEPER HILLS/CRESTS AND GRADES. I FEAR THIS WILL CAUSE GREAT DAMAGE TO THE TRANSMISSION AND ENGINE OR WORSE, CAUSE A FATAL CRASH WITH ME AND MY CHILDREN. OTHER VEHICLES HAVE BEEN TAKEN TO MY LOCAL DEALER FOR THE SAME ISSUE AND I AM CERTAIN OTHERS ARE HAVING THIS SAME ISSUE. PLEASE REVIEW THIS ISSUE. THANK YOU.
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Aug 07, 2012 - Poinciana , FL - Power Train
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE WOULD NO LONGER ACCELERATE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK IT TO THE DEALER FOR DIAGNOSIS. THE DEALER COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACT AND STATED THAT IF THE DEALER WAS UNABLE TO DIAGNOSE A FAILURE THEN THEY WOULD NOT BE ABLE TO PROVIDE ANY ASSISTANCE TO THE CONTACT. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 96,000.
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Feb 25, 2012 - Plantsville, CT - Power Train
THE 2012 KIA SORENTO LX AWD WAS PURCHASED NEW WITH 233 MILES ON IT. THE VEHICLE'S AUTOMATIC TRANSMISSION REGULARLY HESITATES TO UP-SHIFT DURING SMOOTH ACCELERATION WHILE UNDER NORMAL DRIVING CONDITIONS (FLAT ROADS, CRUISING SPEEDS), CAUSING THE ENGINE TO HANG IN THE 3500+ RPM RANGE. WHEN THE CAR HAS FINISHED ACCELERATING AND HAS REACHED CRUISING SPEED, MY FOOT BACKS OFF THE ACCELERATOR PEDAL AND IT STILL DOES NOT UP-SHIFT OR EVEN COAST. INSTEAD, THE VEHICLE DRASTICALLY DECELERATES AS THE ENGINE RPMS DROP BECAUSE THE TRANSMISSION REMAINS IN THE SAME GEAR WHEN MY FOOT LEAVES THE ACCELERATOR, RATHER THAN UP-SHIFTING TO THE NEXT GEAR. I HAVE DRIVEN COUNTLESS AUTOMATIC TRANSMISSION VEHICLES OVER THE YEARS AND HAVE NEVER EXPERIENCED THIS PHENOMENON PRIOR TO OWNING THIS VEHICLE. I DON?T NORMALLY MAKE USE OF THE "SPORTMATIC SHIFT" FEATURE OF THE VEHICLE'S AUTOMATIC TRANSMISSION. HOWEVER, SOMETIMES "MANUALLY" UP-SHIFTING WITH THE SPORTMATIC SHIFT IS THE ONLY WAY TO GET THE CAR TO UP-SHIFT PROPERLY TO 5TH OR 6TH GEAR ONCE ACCELERATION IS COMPLETE AND CRUISING SPEED HAS BEEN REACHED. IT SEEMS AS IF EITHER THE TRANSMISSION OR THE POWER TRAIN CONTROL MODULE IS ILL-INFORMED OR JUST POORLY PROGRAMMED. ASIDE FROM THE SHEER ANNOYANCE OF THIS DEFECT FROM A DRIVER'S PERSPECTIVE, IT ALSO IS RUINING THE FUEL ECONOMY OF THE VEHICLE. FOR A VEHICLE WITH AN EPA MILES-PER-GALLON RATING OF 21 CITY/28 HIGHWAY/23 COMBINED, I HAVE NEVER ONCE ACHIEVED TRUE CALCULATED FUEL ECONOMY OF OVER 20 MPG SINCE OWNING THIS VEHICLE. MY DRIVING PATTERNS ARE APPROXIMATELY 40% CITY AND 60% HIGHWAY DRIVING. THE CAR IS DRIVEN IN A FAIRLY RURAL AREA WITH HARDLY ANY STOP-AND-GO TRAFFIC. THE VEHICLE IS NOT CARRYING EXCESS WEIGHT AND ALL 4 TIRES ARE INFLATED TO THE MANUFACTURER?S SPECIFICATION. I'VE SEEN ONLINE THAT SEVERAL OTHER 2012 SORENTO DRIVERS ARE COMPLAINING ABOUT THIS SAME ISSUE.
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Jan 04, 2012 - Pennsburg, PA - Power Train
I HAVE A 2012 KIA SORENTO. BOUGHT WITH 114 MILES ON IT. I HAVE THE AUTOMATIC TRANSMISSION, EX AWD MODEL W/POWER SHIFTING. I NOTICED AFTER DRIVING MY CAR SHORTLY AFTER PURCHASING THAT THE CAR WOULD NOT SHIFT WHEN IT SHOULD. RPMS WOULD REACH UP TO 4000 AND THE CAR STILL WOULD NOT SHIFT. I HAVE TO MANUAL SHIFT THE CAR INTO THE NEXT GEAR SINCE MY AUTOMATIC TRANSMISSION HAS TROUBLE. IF I WANTED A STANDARD TRANSMISSION - I WOULD HAVE PURCHASED ONE.
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Dec 16, 2011 - Tucker, GA - Power Train
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY WITH THE ENGINE OFF WHEN IT ROLLED BACKWARD AND CRASHED INTO A NEIGHBORING HOME. THE CONTACT STATED THAT BEFORE SHUTTING THE VEHICLE OFF, HE WAS UNABLE TO SHIFT INTO PARK AND SHUT OFF THE VEHICLE WHILE IN DRIVE. THE VEHICLE WAS DESTROYED. THE POLICE WERE CALLED AND A REPORT WAS FILED AND AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
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Oct 01, 2011 - Jefferson Hills, PA - Power Train
WHEN STARTING VEHICLE WITH THE START BUTTON, THERE IS A LOUD POPPING SOUND AND THE VEHICLE EITHER WANTS TO LUNG FORWARD OR BACKWARDS IN THE PARK POSITION, TOOK THE VEHICLE BACK TO THE DEALER THE FIRST TIME, I'M TOLD THAT UNTIL THEY ACTUALLY HEAR THE NOISE THEY CANNOT DETECT WHAT IS CAUSING IT SINCE NO CHECK ENGINE LIGHT COMES ON THEY DID NOTHING SINCE THEY DIDN'T HEAR THE NOISE. TOOK VEHICLE BACK SECOND TIME AS NOW THE SOUND IS GETTING LOUDER AND THE LUNGING IS MORE PROMINENT , AS THE SERVICE MANAGER WAS CHECKING THE VEHICLE IN SHE STARTED VEHICLE AND HEARD THE POP SOUND, SAID KIA PUT OUT AN UPDATE FOR A PART UNDER THE DEALERSHIP RECALL NUMBER SA087 AND THAT OTHER VEHICLE THAT WERE BROUGHT IN FOR THE SAME REASON WERE UPDATED AND THEY HAD NO OTHER VEHICLES COME BACK AFTER THE UPDATES INSTALLED. I WAS RELIEVED TO KNOW THAT FINALLY, SOMETHING WILL BE DONE, UNFORTUNATELY, I RECEIVED THE VEHICLE BACK AFTER THE UPDATE AND IT IS STILL DOING THE SAME THING. IT DOES NOT DO THIS EVERY TIME I START THE VEHICLE, HOWEVER, IT IS PLAYING ON MY NERVES EVERY TIME I GO TO START IT I CLOSE MY EYES AND PRAY IT IS NOT GOING TO HAPPEN AGAIN, IT DID AND STILL DOES. I DID FILE A CASE DIRECTLY WITH KIA DIRECT WHEREAS THEY ARE MONITORING IT, I SAW WHERE THERE ARE OTHER PEOPLE HAVING THIS SAME PROBLEM. YOU PURCHASE A BRAND NEW VEHICLE ASSUMING YOU HAVE PEACE OF MIND AND I AM SCARED TO EVEN GET IN THIS VEHICLE. CALLED THE DEALERSHIP, AND WANTS TO SET UP YET ANOTHER APPOINTMENT, THIS IS A GREAT INCONVENIENCE, BACK AND FORTH ONLY TO BE TOLD THEY CANNOT FIND ANYTHING.
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Sep 28, 2011 - Archbold, OH - Power Train
2012 KIA SORENTO V-6 AWD VEHICLE SURGES EITHER FORWARD OR REVERSE DURING START UP AS IF ITS PARTIALLY IN GEAR. ONCE STARTED IT SEEMS TO BE FINE AND DRIVES NORMALLY. THE ISSUE WAS SPORADIC AT FIRST BUT IS NOW OCCURING ON A DAILY BASIS. THE DEALERSHIP WAS FIRST CONTACTED ON 8/27/11. THE VEHICLE WAS THEN TAKEN IN ON 9/6/11 BUT WAS NOT FIXED AS THE DEALERSHIP WAS HAVING COMPUTER RELATED ISSUES. I HAVE NOT BEEN SUCCESSFUL IN GETTING A RESPONSE FROM THE DEALER SINCE THEN! 9/28/11
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Aug 29, 2011 - Wake Forest, NC - Driveline
I WAS STARTING OFF FROM STOP SIGN AND FELT AND HEARD A LOUD THUD FROM THE ENGINE AREA. IMMEDIATELY THE 2012 SORENTO LOST POWER AND WOULD NOT SHIFT. IT WOULD CONTINUE TO MOVE AT ABOUT 5 MPH. THE ENGINE DID NOT STOP. I STOPPED THE VEHICLE AND RESTARTED BUT WITH THE SAME SYMPTOMS. BEING VERY CLOSE TO THE DEALER, I TOOK IT IN. THE SALES DEPT HAS AGREED TO FIND ANOTHER VEHICLE AND REPLACE THIS ONE. I'M NOT SO SURE...
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Aug 04, 2011 - Memphis, TN - Power Train
THE PROBLEM I AM HAVING IS INTERMITTENT. WHEN I PUSH THE START BUTTON SOMETIMES THE CAR THE LUNGES BACKWARDS WHILE THE CAR IS STILL IN PARK IT ONLY DOES THIS WHEN I AM STARTING THE CAR. IT ALSO MAKES AN AUDIBLE NOISE AT THE SAME TIME IT IS " BUCK JUMPING". I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AN ON THE FIRST VISIT THEY HEARD THE NOISE AND FIGURED IT WAS THE STARTER. THEY PUT IN A NEW STARTER AND I AM STILL HAVING THIS PROBLEM. THE TRANSMISSION ALSO SEEMS TO SLIP DURING CITY DRIVING BUT IT IS VERY SUBTLE. NOW AFTER ABOUT THE FIFTH TIME BEING IN THE SHOP EVERY TIME THEY SAY THEY CAN'T REPRODUCE MY DESCRIPTION OF THE PROBLEM TO MAKE A DIAGNOSIS SO THEY CAN'T FIX IT. HOWEVER, THEY HAVE ALREADY HEARD THE PROBLEM BECAUSE THEY PUT IN A NEW STARTER AND TOLD ME IF THE PROBLEM PERSISTS TO BRING IT BACK. ON ONE OF THE VISITS THEY REWIRED THE ELECTRICAL PARTS TO SEE IF IT WAS AN ELECTRICAL PROBLEM AND IT WAS NOT. I AM AFRAID THAT ONE OF THESE DAYS THE CAR IS ACTUALLY GOING TO MOVE OUT OF PARK AND HIT SOMETHING. EVERY TIME I PUSH THE START BUTTON I HOLD MY BREATH AND GO STIFF BECAUSE WHEN IT "ACTS" UP THE WHOLE CAR JUMPS BACKWARDS AS IF IT IS TRYING TO SHIFT ITSELF IN REVERSE AND THE NOISE WAS DESCRIBED AS THE STARTER IS HITTING THE FLYWHEEL OR SOME OTHER TERMINOLOGY I CAN'T RECALL. I ALWAYS PICK MY CAR UP FROM THEM WITHOUT IT BEING REPAIRED BECAUSE THEY CONTINUE TO SAY THEY WERE UNABLE TO REPRODUCE THE PROBLEM, BUT HOW IS IT THAT AS SOON AS THE SAME DAY OF PICKING MY CAR UP OR WITHIN THE NEXT FEW DAYS MY CAR STARTS JUMPING WHEN I PUSH THE START BUTTON. THE DEALERSHIP HAS KEPT MY CAR A FULL WEEK ON MORE THAN ONE VISIT AND THE MECHANIC HAS PUT AS MANY AS 85 MILES ON IT STARTING IT FREQUENTLY AND YOU GUESSED IT - HAS NOT BEEN ABLE TO REPRODUCE THE PROBLEM!!!!! SOMEBODY IS NOT FORTHCOMING WITH THE TRUTH.
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