Auto Recalls for Consumers

FORD ESCAPE - 2013 FORD ESCAPE Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 605 complaints filed for the 2013 FORD ESCAPE

Below is a list of complaints & problems filed against the 2013 FORD ESCAPE. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2013 FORD ESCAPE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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Air Bags (36) Equipment Adaptive (2) Power Train (63) Steering (38) Unknown Or Other (35)
Electrical System (124) Exterior Lighting (8) Seat Belts (22) Structure (45) Vehicle Speed Control (35)
Electronic Stability Control (8) Fuel Propulsion System (35) Seats (4) Suspension (9) Visibility (5)
Engine (275) Fuel System Gasoline (18) Service Brakes (24) Tires (5) Visibility Wiper (13)
Engine And Engine Cooling (10) Latches Locks Linkages (29) Service Brakes Hydraulic (5) Traction Control System (1) Wheels (6)
Equipment (2)

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ComplaintDescription

LATCHES/LOCKS/LINKAGES

3/21/2017 - LOUISVILLE, MS
THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. IN ADDITION, THE FRONT PASSENGER DOOR FAILED TO REMAIN LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V237000 (AIR BAGS), 14V239000 (STRUCTURE), 14V597000 (AIR BAGS, SEAT BELTS), AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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SEAT BELTS

3/21/2017 - LOUISVILLE, MS
THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. IN ADDITION, THE FRONT PASSENGER DOOR FAILED TO REMAIN LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V237000 (AIR BAGS), 14V239000 (STRUCTURE), 14V597000 (AIR BAGS, SEAT BELTS), AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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AIR BAGS

3/21/2017 - LOUISVILLE, MS
THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. IN ADDITION, THE FRONT PASSENGER DOOR FAILED TO REMAIN LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V237000 (AIR BAGS), 14V239000 (STRUCTURE), 14V597000 (AIR BAGS, SEAT BELTS), AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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FUEL/PROPULSION SYSTEM

3/21/2017 - LOUISVILLE, MS
THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. IN ADDITION, THE FRONT PASSENGER DOOR FAILED TO REMAIN LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V237000 (AIR BAGS), 14V239000 (STRUCTURE), 14V597000 (AIR BAGS, SEAT BELTS), AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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STRUCTURE

3/21/2017 - LOUISVILLE, MS
THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. IN ADDITION, THE FRONT PASSENGER DOOR FAILED TO REMAIN LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V237000 (AIR BAGS), 14V239000 (STRUCTURE), 14V597000 (AIR BAGS, SEAT BELTS), AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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LATCHES/LOCKS/LINKAGES

3/21/2017 - NORTHRIDGE, CA
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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ENGINE

3/19/2017 - SONORA, CA
VEHICLE OVERHEATED NUMEROUS TIMES WHILE IN MOTION AND AT REST ON THE HIGHWAY AND ON CITY STREETS. TEMPERATURE SPIKED SUDDENLY AT RANDOM. CHECKED COOLANT LEVELS. COOLANT WAS LOW, SO ADDITIONAL COOLANT WAS ADDED. HAPPENED 3 TIMES BEFORE TAKING INTO FORD DEALER. ENGINE WAS TORN DOWN TO BLOCK. COOLANT LINE WAS FOUND LEAKING INTO ENGINE. COOLANT WAS FOUND IN CYLINDER 3. A GROOVE FORMED IN THE ENGINE BLOCK. HEAD GASKET FAILED BECAUSE OF THIS. ACCORDING TO THE FORD DEALERSHIP, NOTHING COULD HAVE BEEN DONE TO CAUSE OR PREVENT THIS. THERE WAS NO WAY OF KNOWING THAT THE DAMAGE WAS OCCURING. SPOKE WITH FORD REPRESENTATIVES. SINCE THE VEHICLE WAS APPROX. 12,000 MILES OUTSIDE OF WARRANTY, NO REPAIRS OR REIMBURSEMENT WOULD BE PROVIDED BY THEM. SPOKE WITH THE EXTENDED WARRANTY REPS. BECAUSE THE PART THAT INITIALLY FAILED WAS A NON-LUBRICATED PART, NO SERVICES WOULD BE COVERED. THE COST TO REPAIR THE ENGINE IS $9,411. COST TO TEAR THE ENGINE APART AND DIAGNOSE WAS $1585.08. BOUGHT THIS VEHICLE AT 62,000 MILES IN GOOD FAITH THAT THIS WAS A RELIABLE VEHICLE. ALL SERVICE WAS DONE ON TIME WITH RECOMMENDED SERVICE, WITH SERVICE RECORDS ON HAND

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ELECTRICAL SYSTEM

3/16/2017 - ST PAUL, MN
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE LAST STALLED IN THE MIDDLE OF HIGHWAY TRAFFIC. THE CONTACT WAS ABLE TO PUSH THE VEHICLE OFF OF THE HIGHWAY AND THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION OTHER THAN SUGGESTING THE VEHICLE BE DIAGNOSED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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AIR BAGS

3/14/2017 - SULLIVAN, MO
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS) AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE RECALL ISSUES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

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LATCHES/LOCKS/LINKAGES

3/14/2017 - SULLIVAN, MO
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS) AND 16V643000 (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE RECALL ISSUES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

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