Auto Recalls for Consumers

FORD ESCAPE - 2013 FORD ESCAPE Problems & Complaints

 
Auto Recalls For Consumers
by Ford Motor Company

There are 542 complaints filed for the 2013 FORD ESCAPE

Below is a list of complaints & problems filed against the 2013 FORD ESCAPE. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2013 FORD ESCAPE, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (33) Equipment Adaptive (2) Power Train (57) Steering (35) Unknown Or Other (29)
Electrical System (115) Exterior Lighting (8) Seat Belts (20) Structure (38) Vehicle Speed Control (31)
Electronic Stability Control (8) Fuel Propulsion System (32) Seats (3) Suspension (9) Visibility (5)
Engine (246) Fuel System Gasoline (16) Service Brakes (24) Tires (5) Visibility Wiper (10)
Engine And Engine Cooling (10) Latches Locks Linkages (19) Service Brakes Hydraulic (5) Traction Control System (1) Wheels (6)
Equipment (2)

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ComplaintDescription

LATCHES/LOCKS/LINKAGES

11/3/2016 - ELK PARK, NC
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 16V643000 (LATCHES/ LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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SEAT BELTS

11/3/2016 - ELK PARK, NC
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 16V643000 (LATCHES/ LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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AIR BAGS

11/3/2016 - ELK PARK, NC
THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 16V643000 (LATCHES/ LOCKS/LINKAGES). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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POWER TRAIN

11/1/2016 - TAYLOR, SC
THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SHIFT HARD AND A WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE WINDSHIELD WIPER FRACTURED WHILE THE VEHICLE WAS BEING REPAIRED. AFTER THE WINDSHIELD WIPER WAS REPAIRED, THE WINDSHIELD WAS FRACTURED BY THE DEALER. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO SHIFT HARD AFTER THE REPAIR. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD STALL. THE VEHICLE WAS SHUT OFF AND TURNED BACK ON, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ALSO, WHILE PULLING INTO A PARKING SPOT, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STALLED AFTER MOVING THREE FEET. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

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ENGINE

11/1/2016 - TAYLOR, SC
THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SHIFT HARD AND A WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE WINDSHIELD WIPER FRACTURED WHILE THE VEHICLE WAS BEING REPAIRED. AFTER THE WINDSHIELD WIPER WAS REPAIRED, THE WINDSHIELD WAS FRACTURED BY THE DEALER. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO SHIFT HARD AFTER THE REPAIR. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD STALL. THE VEHICLE WAS SHUT OFF AND TURNED BACK ON, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ALSO, WHILE PULLING INTO A PARKING SPOT, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STALLED AFTER MOVING THREE FEET. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

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FUEL/PROPULSION SYSTEM

10/26/2016 - FRASER, MI
I HAD GOTTEN INTO MY VEHICLE AND AFTER TURNING IT ON I MANAGED TO MAKE IT TO MY NEIGHBORS HOUSE. MY VEHICLE FOR THE SECOND TIME STARTED TO OVER HEAT AND THE ENGINE LIGHT CAME ON AND THE VEHICLE WAS STATING THAT I NEED TO REFILL THE COOLANT. I JUST PARKED IT AND THE NEXT DAY WE HAD FILLED THE COOLANT AGAIN TAKEN IT TO GET THE ERROR CODES CHECKED AND WERE INFORMED WE NEED TO GET A NEW THERMOSTAT. WHEN TAKING IT TO THE MECHANICS THEY HAD TRIED EVERYTHING FROM CHECKING CODES TO DRIVING MY VEHICLE AND THEY WERE UNABLE TO GET THE ISSUE TAKEN CARE OF DUE TO NOT BEING ABLE TO RE-CREATE THE CODES. THEY HAD INFORMED ME THAT THIS IS A KNOWN ISSUE WITH FORD, HOWEVER WHEN CONTACTING FORD THEY HAVE NO IDEA WHAT I AM TALKING ABOUT. I CHECKED ONLINE AND SEE THERE IS A RECALL FOR THIS, BUT MY VIN EVEN THOUGH HAVING THE QUALIFYING MANUFACTURING DATE IS NOT ELIGIBLE. I HAVE HAD MY VEHICLE FOR 1 1/2 YEARS AND HAVE HAD IT SHUT DOWN ON ME, NOT HAVE ANY POWER, START TO PUT AND STALL, REFILLING COOLANT EVERY SO OFTEN, OVER HEAT, AND I CAN NEVER GET A STRAIGHT ANSWER FROM THE DEALERSHIP. I HAVE CALLED FOR INFORMATION IN REGARDS TO RECALLS AND THESE ISSUES AND AM TRANSFERRED TO A PERSON WHO IS NOT THERE SO I CAN LEAVE A VOICE MAIL. I HAVE NEVER HAD A CALL RETURNED. I JUST WANT TO KNOW WHAT I HAVE TO DO TO UNDERSTAND WHAT IS GOING ON WITH MY VEHICLE. WHY IS MY VIN NOT ELIGIBLE AS WELL?

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ELECTRICAL SYSTEM

10/26/2016 - FRASER, MI
I HAD GOTTEN INTO MY VEHICLE AND AFTER TURNING IT ON I MANAGED TO MAKE IT TO MY NEIGHBORS HOUSE. MY VEHICLE FOR THE SECOND TIME STARTED TO OVER HEAT AND THE ENGINE LIGHT CAME ON AND THE VEHICLE WAS STATING THAT I NEED TO REFILL THE COOLANT. I JUST PARKED IT AND THE NEXT DAY WE HAD FILLED THE COOLANT AGAIN TAKEN IT TO GET THE ERROR CODES CHECKED AND WERE INFORMED WE NEED TO GET A NEW THERMOSTAT. WHEN TAKING IT TO THE MECHANICS THEY HAD TRIED EVERYTHING FROM CHECKING CODES TO DRIVING MY VEHICLE AND THEY WERE UNABLE TO GET THE ISSUE TAKEN CARE OF DUE TO NOT BEING ABLE TO RE-CREATE THE CODES. THEY HAD INFORMED ME THAT THIS IS A KNOWN ISSUE WITH FORD, HOWEVER WHEN CONTACTING FORD THEY HAVE NO IDEA WHAT I AM TALKING ABOUT. I CHECKED ONLINE AND SEE THERE IS A RECALL FOR THIS, BUT MY VIN EVEN THOUGH HAVING THE QUALIFYING MANUFACTURING DATE IS NOT ELIGIBLE. I HAVE HAD MY VEHICLE FOR 1 1/2 YEARS AND HAVE HAD IT SHUT DOWN ON ME, NOT HAVE ANY POWER, START TO PUT AND STALL, REFILLING COOLANT EVERY SO OFTEN, OVER HEAT, AND I CAN NEVER GET A STRAIGHT ANSWER FROM THE DEALERSHIP. I HAVE CALLED FOR INFORMATION IN REGARDS TO RECALLS AND THESE ISSUES AND AM TRANSFERRED TO A PERSON WHO IS NOT THERE SO I CAN LEAVE A VOICE MAIL. I HAVE NEVER HAD A CALL RETURNED. I JUST WANT TO KNOW WHAT I HAVE TO DO TO UNDERSTAND WHAT IS GOING ON WITH MY VEHICLE. WHY IS MY VIN NOT ELIGIBLE AS WELL?

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ENGINE

10/26/2016 - FRASER, MI
I HAD GOTTEN INTO MY VEHICLE AND AFTER TURNING IT ON I MANAGED TO MAKE IT TO MY NEIGHBORS HOUSE. MY VEHICLE FOR THE SECOND TIME STARTED TO OVER HEAT AND THE ENGINE LIGHT CAME ON AND THE VEHICLE WAS STATING THAT I NEED TO REFILL THE COOLANT. I JUST PARKED IT AND THE NEXT DAY WE HAD FILLED THE COOLANT AGAIN TAKEN IT TO GET THE ERROR CODES CHECKED AND WERE INFORMED WE NEED TO GET A NEW THERMOSTAT. WHEN TAKING IT TO THE MECHANICS THEY HAD TRIED EVERYTHING FROM CHECKING CODES TO DRIVING MY VEHICLE AND THEY WERE UNABLE TO GET THE ISSUE TAKEN CARE OF DUE TO NOT BEING ABLE TO RE-CREATE THE CODES. THEY HAD INFORMED ME THAT THIS IS A KNOWN ISSUE WITH FORD, HOWEVER WHEN CONTACTING FORD THEY HAVE NO IDEA WHAT I AM TALKING ABOUT. I CHECKED ONLINE AND SEE THERE IS A RECALL FOR THIS, BUT MY VIN EVEN THOUGH HAVING THE QUALIFYING MANUFACTURING DATE IS NOT ELIGIBLE. I HAVE HAD MY VEHICLE FOR 1 1/2 YEARS AND HAVE HAD IT SHUT DOWN ON ME, NOT HAVE ANY POWER, START TO PUT AND STALL, REFILLING COOLANT EVERY SO OFTEN, OVER HEAT, AND I CAN NEVER GET A STRAIGHT ANSWER FROM THE DEALERSHIP. I HAVE CALLED FOR INFORMATION IN REGARDS TO RECALLS AND THESE ISSUES AND AM TRANSFERRED TO A PERSON WHO IS NOT THERE SO I CAN LEAVE A VOICE MAIL. I HAVE NEVER HAD A CALL RETURNED. I JUST WANT TO KNOW WHAT I HAVE TO DO TO UNDERSTAND WHAT IS GOING ON WITH MY VEHICLE. WHY IS MY VIN NOT ELIGIBLE AS WELL?

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ENGINE

10/25/2016 - WAKEFIELD MA, MA
I WAS DRIVING AND AS I WAS APPROACHING THE RED LIGHT MY CAR STALLED. I TURNED IT OFF AND ON THREE TIMES UNTIL I FINALLY WAS ABLE TO MOVE IT. MY MAIN CONCERN IS SAFETY SHOULD IT STALL WHEN IM DRIVING. I HAVE A 1.6L BUT IT IS NOT COVERED UNDER THE RECALL 14S17, SHOULD THAT BE THE ISSUE. THE SYMPTOMS SEEM TO MATCH, AND THE ISSUE IS EXTREMELY FRUSTRATING.

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ENGINE

10/24/2016 - SAN CLEMENTE, CA
I PURCHASED MY 2013 FORD ESCAPE JULY 2015 AND FOR THE YEAR I HAD IT I WAS FAIRLY PLEASED. I HAD HEARD THE HORROR STORIES ABOUT THESE CARS CATCHING FIRE AND WAS AWARE OF THE RECALLS. I HAD BEEN TO A FORD DEALERSHIP BACK IN JUNE FOR A TUNE-UP AND ASSURED ALL RECALLS HAD BEEN DONE ON THE VEHICLE, I HAD BOUGHT IT USED BUT FORD WAS ABLE TO SEARCH THE INFORMATION FROM THE VIN, OR SO THEY SAID. FRIDAY SEPTEMBER 23RD I WAS ON MY WAY TO WORK, ON THE I-5 NORTH FAST LANE, WHEN THE CAR HAD A WARNING LIGHT SAYING SOMETHING ABOUT MY 4WHEEL DRIVE. THE CAR BEGAN TO LURCH AND SMOKE BEGAN TO COME UP FROM RIGHT UNDERNEATH THE WINDSHIELD WIPERS. BY THE TIME I WAS ABLE TO MAKE IT OVER TO THE SHOULDER, THANKFULLY WITHOUT CAUSING AN ACCIDENT, I COULD SEE THE SMOKE REPLACED WITH FLAMES AND ALL WARNING LIGHTS WERE LIT ON THE DASH. I GRABBED WHAT I COULD AND MY DOG AND CALLED 911. BY THE TIME THE FIRE DEPARTMENT WAS ABLE TO GET TO US THE CAR WAS COMPLETELY ENGULFED IN FLAMES. ALTHOUGH PERSONAL ITEMS, AND MY FIRST CAR I PURCHASED ON MY OWN, WAS LOST MY DOG AND I MADE IT OUT ALIVE. AS THE PROCESS OF DEALING WITH INSURANCE BEGAN I HAVE BEEN TRYING TO GET FORDS ATTENTION IN THIS MATTER. I AM NOW THE 14TH PERSON THIS HAS HAPPENED TO. AFTER MORE DIGGING AND NUMEROUS PHONE CALLS TO DIFFERENT FORD DEALERSHIPS ONLY A HANDFUL OF THEM TOLD ME TO GET THE CAR IN IMMEDIATELY TO A SHOP BECAUSE OF FIRE RISK. I WAS ALSO INFORMED THAT THE RECALLS HAD NOT BEEN DONE TO THE VEHICLE, AND ONE DEALERSHIP EVEN GAVE ME A SHOP NAME THAT THE RECALLS HAD SUPPOSEDLY BEEN DONE AT. I CALLED AND THE SHOP HAD NO RECORDS OF EVEN SEEING THE VEHICLE. I AM AWAITING A LETTER FROM FORDS LEGAL DEPARTMENT BUT THIS ISSUE REALLY NEEDS TO BE PUT OUT THERE. I WALK BUY THE VEHICLES EVERYDAY, SOME WITH BABY SEATS IN THE BACK, AND IT HORRIFIES ME. *O TRYING TO UPLOAD PICTURES BUT IT'S NOT ALLOWING ME

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