Auto Recalls for Consumers

TESLA MODEL S - 2013 TESLA MODEL S Problems & Complaints

 
Auto Recalls For Consumers
by Tesla Motors, Inc.

There are 27 complaints filed for the 2013 TESLA MODEL S

Below is a list of complaints & problems filed against the 2013 TESLA MODEL S. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2013 TESLA MODEL S, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (2) Equipment (2) Power Train (1) Steering (2) Unknown Or Other (2)
Electrical System (15) Exterior Lighting (1) Seats (1) Structure (2) Vehicle Speed Control (3)
Engine (1) Fuel Propulsion System (3) Service Brakes (2) Tires (1) Wheels (1)

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ComplaintDescription

ELECTRICAL SYSTEM

9/8/2014 - NONE, CA
TESLA OWNERS ARE STILL REPORTING THAT TESLA'S UNIVERSAL MOBILE CHARGERS ARE STILL A FIRE HAZARD. TESLA OWNERS ARE STILL REPORTING THAT NEW REPLACEMENT GREY FACED ADAPTERS UNDER THE RECALL ARE STILL OVERHEATING, MELTING, FAILING AND BURNING. TESLA OWNERS ARE STILL REPORTING THAT SOME OF THEM HAVE NOT RECEIVED THE NEW GREY FACED ADAPTER UNDER THE RECALL. SOME TESLA OWNERS ARE STILL REPORTING OVERHEATING, MELTING, BURNING AND FAILURES WITH NEW & OLD ADAPTERS. SOME CUSTOMERS REPORT THEY ARE STILL USING THE OLD ADAPTERS THAT HAVE BEEN RECALLED BECAUSE THEY HAVEN'T RECEIVED THE UPDATED NEW GREY FACED ADAPTER. THE GREY FACED ADAPTER HAS NOT ADDRESSED ALL OF THE FIRE HAZARDS WITH THE TESLA'S UMCS. TESLA'S UMCS STILL ARE A FIRE HAZARD.

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SEATS

8/23/2014 - ENCINITAS, CA
THE VENTILATION IN THE 3RD ROW IS AWEFUL IN THE MODEL S. THERE HAVE BEEN MANY PEOPLE COMPLAINING OF SICK KIDS THROWING UP BECAUSE IT'S TOO HOT. TESLA ACKNOWLEDGED IT OVER A YEAR AGO AND STILL HASN'T FIXED IT. WE HAVE TRIED CONTACTING THEM AND HAVE BEEN UNABLE TO GET A RESPONSE.

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UNKNOWN OR OTHER

8/22/2014 - NONE, CA
TESLA MOTORS IS DANGEROUSLY MISLEADING THE PUBLIC BY FALSELY ADVERTISING IT'S BATTERIES AS "LANDFILL SAFE" AND "NON-TOXIC". THE FALSE CLAIMS CAN HAVE GRAVE IMPLICATIONS ON PUBLIC SAFETY AND THE ENVIRONMENT. PUTTING BATTERIES IN LANDFILLS CAN BE A FIRE HAZARD AS WELL AS A TOXIC HAZARD. WHEN TESLA BATTERIES ARE COMPACTED, OPENED, CATCH FIRE AND/OR EXPLODE; TOXIC MATERIALS CAN BE RELEASED THAT ARE A PUBLIC HAZARD AND A HAZARD TO THE ENVIRONMENT... IN TESLA'S EMERGENCY RESPONSE GUIDE, IT ALLUDES TO TESLA BATTERIES CONTAINING TOXIC MATERIALS. YET ON TESLA'S BLOG TO THE PUBLIC, THEY TRY TO PORTRAY TESLA BATTERIES AS NON-TOXIC, GREEN AND LANDFILL SAFE. TESLA BATTERIES HAVE HEAVY METALS LIKE NICKEL AND COBALT THAT CAN BE TOXIC HAZARDS.... IN THE TESLA BLOG BY KURT KELLY, HE ALLUDES TO THE BATTERIES HAVING HEAVY METALS LIKE COBALT AND NICKEL. YET CLAIMS THE BATTERIES ARE NON-TOXIC. ELON MUSK AND OTHER TESLA REPRESENTATIVES HAVE MADE SIMILAR MISLEADING CLAIMS.... A QUOTE FROM TESLA'S MODEL S. EMERGENCY RESPONSE GUIDE: "HIGH VOLTAGE BATTERY - FIRE DAMAGE A BURNING OR HEATING BATTERY RELEASES TOXIC VAPORS. THESE VAPORS INCLUDE H2SO4, OXIDES OF CARBON, NICKEL, ALUMINUM, LITHIUM, COPPER AND COBALT. RESPONDERS SHOULD WEAR FULL PPE, INCLUDING SCBA AND TAKE APPROPRIATE MEASURES TO PROTECT CIVILIANS DOWNWIND FROM THE INCIDENT.".... BY ELON MUSK, CO-FOUNDER & CEO OF TESLA MOTORS: "BATTERIES THAT ARE NOT TOXIC TO THE ENVIRONMENT! I WOULDNÆT RECOMMEND THEM AS A DESSERT TOPPING, BUT THE TESLA MOTORS LITHIUM-ION CELLS ARE NOT CLASSIFIED AS HAZARDOUS AND ARE LANDFILL SAFE.".... BY KURT KELTY: "RECYCLING OUR NON-TOXIC BATTERY PACKS ABOVE AND BEYOND ROHS, OUR LITHIUM ION CELLS CONTAIN NO HEAVY METALS, NOR ANY TOXIC MATERIALS."....

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ELECTRICAL SYSTEM

8/22/2014 - NONE, CA
TESLA MOTORS IS DANGEROUSLY MISLEADING THE PUBLIC BY FALSELY ADVERTISING IT'S BATTERIES AS "LANDFILL SAFE" AND "NON-TOXIC". THE FALSE CLAIMS CAN HAVE GRAVE IMPLICATIONS ON PUBLIC SAFETY AND THE ENVIRONMENT. PUTTING BATTERIES IN LANDFILLS CAN BE A FIRE HAZARD AS WELL AS A TOXIC HAZARD. WHEN TESLA BATTERIES ARE COMPACTED, OPENED, CATCH FIRE AND/OR EXPLODE; TOXIC MATERIALS CAN BE RELEASED THAT ARE A PUBLIC HAZARD AND A HAZARD TO THE ENVIRONMENT... IN TESLA'S EMERGENCY RESPONSE GUIDE, IT ALLUDES TO TESLA BATTERIES CONTAINING TOXIC MATERIALS. YET ON TESLA'S BLOG TO THE PUBLIC, THEY TRY TO PORTRAY TESLA BATTERIES AS NON-TOXIC, GREEN AND LANDFILL SAFE. TESLA BATTERIES HAVE HEAVY METALS LIKE NICKEL AND COBALT THAT CAN BE TOXIC HAZARDS.... IN THE TESLA BLOG BY KURT KELLY, HE ALLUDES TO THE BATTERIES HAVING HEAVY METALS LIKE COBALT AND NICKEL. YET CLAIMS THE BATTERIES ARE NON-TOXIC. ELON MUSK AND OTHER TESLA REPRESENTATIVES HAVE MADE SIMILAR MISLEADING CLAIMS.... A QUOTE FROM TESLA'S MODEL S. EMERGENCY RESPONSE GUIDE: "HIGH VOLTAGE BATTERY - FIRE DAMAGE A BURNING OR HEATING BATTERY RELEASES TOXIC VAPORS. THESE VAPORS INCLUDE H2SO4, OXIDES OF CARBON, NICKEL, ALUMINUM, LITHIUM, COPPER AND COBALT. RESPONDERS SHOULD WEAR FULL PPE, INCLUDING SCBA AND TAKE APPROPRIATE MEASURES TO PROTECT CIVILIANS DOWNWIND FROM THE INCIDENT.".... BY ELON MUSK, CO-FOUNDER & CEO OF TESLA MOTORS: "BATTERIES THAT ARE NOT TOXIC TO THE ENVIRONMENT! I WOULDNÆT RECOMMEND THEM AS A DESSERT TOPPING, BUT THE TESLA MOTORS LITHIUM-ION CELLS ARE NOT CLASSIFIED AS HAZARDOUS AND ARE LANDFILL SAFE.".... BY KURT KELTY: "RECYCLING OUR NON-TOXIC BATTERY PACKS ABOVE AND BEYOND ROHS, OUR LITHIUM ION CELLS CONTAIN NO HEAVY METALS, NOR ANY TOXIC MATERIALS."....

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STEERING

7/15/2014 - NONE, CA
SOME TESLA OWNERS ARE ALLEGING THAT THERE ARE TESLA SERVICE BULLETINS FOR MODIFICATIONS ON TESLA'S THAT ARE BEING KEPT SECRET. IE: SOME TESLA OWNERS ARE REPORTING OCCASIONAL POOR BRAKE PERFORMANCE UNDER SOME CIRCUMSTANCES. MANY TESLA OWNERS HAVE REPORTED THAT BRAKE DISCS AND OTHER BRAKE PARTS EASILY BECOME WET, THEN RUST. RUSTED ROTORS CAN CAUSE GRABBING, AND UNEVEN BRAKING (SWERVING ON BRAKE APPLICATION). ALLEGEDLY SOMETIMES RUSTED PARKING BRAKES WON'T DISENGAGE. IT SEEMS SOMETIMES BRAKE PARTS BECOME RUSTED, STICKY AND UNRELIABLE. WHEN THE BRAKE PADS BECOME WET, THERE IS POOR BRAKE PERFORMANCE WITH LONGER STOPPING DISTANCE. THERE ARE SOME TESLA OWNERS REPORTING THAT THERE ARE TESLA SERVICE BULLETINS TO PREVENT POOR BRAKE PERFORMANCE, BY ADDING DUST (SPLASH) GUARDS, REPLACING ROTORS AND BRAKE PADS; YET DOING INTERNET SEARCHES I HAVEN'T BEEN ABLE TO FIND ANY TESLA MODEL S. SERVICE BULLETINS ON THE BRAKES. TESLA SEEMS TO BE KEEPING SAFETY PROBLEMS LIKE POOR BRAKING PERFORMANCE AND THE RELATED SERVICE BULLETINS SECRET. ALLEGEDLY SOME TESLAS HAVE BEEN SOLD WITHOUT BRAKES DUST SHIELDS (SPLASH SHIELDS) THUS MAKING THEM MORE VULNERABLE TO WATER. TESLA'S REGEN BRAKING CAN BE SO EFFICIENT, THAT IT SEEMS SOME CUSTOMER'S FRICTION BRAKES ARE NOT BEING USED ENOUGH TO SQUEEGEE AWAY THE WATER OR GENERATE ENOUGH HEAT TO DRY OUT THE BRAKES. SHOULDN'T SERVICE BULLETINS, ESPECIALLY ONES REGARDING SAFETY BE READILY AVAILABLE TO THE GENERAL PUBLIC? AUTOMOTIVE MANUFACTURES LIKE TESLA ARE DROPPING THE BALL.

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SERVICE BRAKES

7/15/2014 - NONE, CA
SOME TESLA OWNERS ARE ALLEGING THAT THERE ARE TESLA SERVICE BULLETINS FOR MODIFICATIONS ON TESLA'S THAT ARE BEING KEPT SECRET. IE: SOME TESLA OWNERS ARE REPORTING OCCASIONAL POOR BRAKE PERFORMANCE UNDER SOME CIRCUMSTANCES. MANY TESLA OWNERS HAVE REPORTED THAT BRAKE DISCS AND OTHER BRAKE PARTS EASILY BECOME WET, THEN RUST. RUSTED ROTORS CAN CAUSE GRABBING, AND UNEVEN BRAKING (SWERVING ON BRAKE APPLICATION). ALLEGEDLY SOMETIMES RUSTED PARKING BRAKES WON'T DISENGAGE. IT SEEMS SOMETIMES BRAKE PARTS BECOME RUSTED, STICKY AND UNRELIABLE. WHEN THE BRAKE PADS BECOME WET, THERE IS POOR BRAKE PERFORMANCE WITH LONGER STOPPING DISTANCE. THERE ARE SOME TESLA OWNERS REPORTING THAT THERE ARE TESLA SERVICE BULLETINS TO PREVENT POOR BRAKE PERFORMANCE, BY ADDING DUST (SPLASH) GUARDS, REPLACING ROTORS AND BRAKE PADS; YET DOING INTERNET SEARCHES I HAVEN'T BEEN ABLE TO FIND ANY TESLA MODEL S. SERVICE BULLETINS ON THE BRAKES. TESLA SEEMS TO BE KEEPING SAFETY PROBLEMS LIKE POOR BRAKING PERFORMANCE AND THE RELATED SERVICE BULLETINS SECRET. ALLEGEDLY SOME TESLAS HAVE BEEN SOLD WITHOUT BRAKES DUST SHIELDS (SPLASH SHIELDS) THUS MAKING THEM MORE VULNERABLE TO WATER. TESLA'S REGEN BRAKING CAN BE SO EFFICIENT, THAT IT SEEMS SOME CUSTOMER'S FRICTION BRAKES ARE NOT BEING USED ENOUGH TO SQUEEGEE AWAY THE WATER OR GENERATE ENOUGH HEAT TO DRY OUT THE BRAKES. SHOULDN'T SERVICE BULLETINS, ESPECIALLY ONES REGARDING SAFETY BE READILY AVAILABLE TO THE GENERAL PUBLIC? AUTOMOTIVE MANUFACTURES LIKE TESLA ARE DROPPING THE BALL.

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AIR BAGS

7/12/2014 - NONE, CA
THE FIRST REPORTED TESLA CRASH IN CHINA, IT APPEARS THAT THE DRIVERS STEERING WHEEL AIRBAG DID NOT DEPLOY. WHILE CHINA IS NOT IN THE JURISDICTION OF NHTSA, THE INFORMATION CAN BE USED PROACTIVELY FOR SAFETY IN THE US, INSTEAD OF BEING REACTIVE. HTTP://WWW.CARNEWSCHINA.COM/2014/07/11/FIRST-TESLA-CRASHES-IN-CHINA/......UPDATED 07/15/14

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ELECTRICAL SYSTEM

7/10/2014 - NONE, CA
THE UMC SOFTWARE "FIX" DID NOT FIX THE PROBLEMS. CHARGE CONNECTORS HAVE CONTINUED TO OVERHEAT, MELT AND BURN. ALLEGEDLY SOME OF THE UMC CONNECTOR TO WIRE WELDS ARE INSUFFICIENT, AND A FIRE HAZARD, INDICATING POOR MANUFACTURING AND POOR QUALITY CONTROL. SOME CUSTOMERS CLAIM TO HAVE HAD A DOZEN OR MORE UMCS FAIL. TESLA (ELON MUSK) CLAIMED THAT NEW AND REVISED ADAPTERS WOULD BE MAILED OUT WITHIN TWO WEEKS, IT WAS ABOUT TWO MONTHS BEFORE THE REVISED ADAPTERS UNDER THE RECALL STARTED TO BE SHIPPED OUT. THE RECALL HAS BEEN SLOW. CUSTOMERS ARE ALLEGING THAT TESLA DOES NOT KEEP OWNERSHIP ADDRESSES UP TO DATE, SO MANY CUSTOMERS ARE NOT GETTING RECALL NOTICES OR THE REVISED ADAPTERS UNDER THE RECALL. TESLA (ELON MUSK) CLAIMED THAT THE ADAPTERS WOULD CONTAIN A THERMAL FUSE TO REDUCE THE FIRE HAZARD, YET ALLEGEDLY THE REVISED ADAPTERS THAT HAVE BEEN SENT OUT UNDER THE RECALL DON'T HAVE THERMAL FUSES. THE CONNECTORS BETWEEN THE ADAPTER AND THE MODULE/BRICK SEEM TO BE INSUFFICIENT AND A FIRE HAZARD. SOME CUSTOMERS ARE REPORTING THAT NEW REVISED GRAY ADAPTERS ISSUED BY THE RECALL ARE ALSO OVERHEATING AND MELTING; EVEN WITH THE SOFTWARE UPDATES THAT TESLA (ELON MUSK) CLAIMED WOULD FIX THE PROBLEMS. ALLEGEDLY THE REVISED GRAY ADAPTERS HAVE HIGHER TEMPERATURE PLASTICS AND IMPROVED WELDS; YET SOME UMCS ARE CONTINUING TO OVERHEAT AND MELT. SOME OF THE UNDERLYING PROBLEMS STILL HAVE NOT BEEN RESOLVED, THAT'S WHY THE UMCS ARE STILL A FIRE HAZARD.

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FUEL/PROPULSION SYSTEM

7/10/2014 - NONE, CA
A STOLEN TESLA CRASHED IN WEST HOLLYWOOD, KILLING THE DRIVER. PHOTOS SEEM TO SUGGEST THAT THE DRIVER SIDE AIR BAG MAY NOT HAVE DEPLOYED. ALLEGEDLY LIGHT POLES SPLIT THE CAR IN HALF. THE LIGHT POLES SEEM TO BE THE BREAKAWAY TYPE. SUGGESTING THERE MAY BE A STRUCTURAL WEAKNESS THAT ALLOWED THE TESLA TO BREAK IN HALF, FRACTURING THE BATTERY, CATCHING PIECES OF BATTERY ON FIRE, AND EXPLODING BATTERY CELLS, SENDING FLAMING SHRAPNEL THROUGH THE NEIGHBORHOOD.

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ELECTRICAL SYSTEM

7/10/2014 - NONE, CA
A STOLEN TESLA CRASHED IN WEST HOLLYWOOD, KILLING THE DRIVER. PHOTOS SEEM TO SUGGEST THAT THE DRIVER SIDE AIR BAG MAY NOT HAVE DEPLOYED. ALLEGEDLY LIGHT POLES SPLIT THE CAR IN HALF. THE LIGHT POLES SEEM TO BE THE BREAKAWAY TYPE. SUGGESTING THERE MAY BE A STRUCTURAL WEAKNESS THAT ALLOWED THE TESLA TO BREAK IN HALF, FRACTURING THE BATTERY, CATCHING PIECES OF BATTERY ON FIRE, AND EXPLODING BATTERY CELLS, SENDING FLAMING SHRAPNEL THROUGH THE NEIGHBORHOOD.

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