Auto Recalls for Consumers

TOYOTA PRIUS - 2013 TOYOTA PRIUS Problems & Complaints

 
Auto Recalls For Consumers
by Toyota Motor Corporation

There are 141 complaints filed for the 2013 TOYOTA PRIUS

Below is a list of complaints & problems filed against the 2013 TOYOTA PRIUS. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2013 TOYOTA PRIUS, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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View other component problems for this vehicle or view all problems
Air Bags (11) Equipment Adaptive (1) Power Train (8) Steering (4) Vehicle Speed Control (14)
Electrical System (22) Exterior Lighting (8) Seat Belts (5) Structure (9) Visibility (2)
Electronic Stability Control (5) Fuel Propulsion System (11) Seats (4) Tires (4) Visibility Wiper (6)
Engine (18) Hybrid Propulsion System (7) Service Brakes (32) Unknown Or Other (19) Wheels (5)
Equipment (1) Latches Locks Linkages (2)

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ComplaintDescription

UNKNOWN OR OTHER

7/19/2019 - FREMONT, CA
I WAS IN LOS ANGELES PICKING UP MY TWO FRIENDS ON WHITLEY AVENUE, THIS STREET IS ON A BIT OF AN INCLINE. I WAS DRIVING MY TOYOTA PRIUS AND PRESSED THE "PARK" BUTTON. INSTEAD OF PARKING, THE CAR STARTED TO ROLL BACKWARDS AND WENT INTO NEUTRAL. THE GEAR SHIRT IS SEPARATE FROM THE PARK BUTTON SO I KNOW FOR A FACT THAT I DID NOT PUT THE CAR IN NEUTRAL. I ATTEMPTED TO PRESS THE POWER BUTTON ON "PARK" BUTTON ON THE CAR. I EVEN TRIED TO CHAGE THE GEAR SHIFT TO "D" (FOR DRIVE) REPEATEDLY. NOTHING I TRIED AT THE TIME WAS WORKING AND WHITLEY AVENUE INTERSECTS A VERY HEAVY TRAFFIC STREET, FRANKLIN AVENUE SO I NEEDED TO STOP THE CAR BEFORE IT WENT INTO THIS STREET. I TURNED MY WHEEL TO HIT MY CARE AGAINST CURB SO THAT IT WOULD STOP ROLLING. THIS RESULTED IN MY CAR CAUSING A DOMINO EFFECT AND HITTING A SECOND CAR, WHICH HIT ANOTHER CAR, WHICH HIT ANOTHER CAR. IN TOTAL MY CAR AND THREE OTHER CARS WERE AFFECTED BY THIS IMPACT. MY TRUNK COMPLETELY SHATTERED AND THE STUFF FROM IT FLEW INTO THE CAR THAT I HIT DIRECTLY HIT (THIS TRUNK ALSO COMPLETELY SHATTERED). THE TRUNK OF THE THIRD CAR ALSO COMPLETELY SHATTERED. MY CAR IS NOW TOTALED AND I WOULD LIKE TO FIND OUT WHAT HAPPENED. AFTER THE ACCIDENT I WAS SPEAKING WITH PEOPLE IN THE AREA AND ANOTHER LADY INFORMED ME THAT SHE HAD SEEN ANOTHER PRIUS ROLL UNCONTROLLABLY DOWN THAT HILL AS WELL.

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SERVICE BRAKES

7/19/2019 - FREMONT, CA
I WAS IN LOS ANGELES PICKING UP MY TWO FRIENDS ON WHITLEY AVENUE, THIS STREET IS ON A BIT OF AN INCLINE. I WAS DRIVING MY TOYOTA PRIUS AND PRESSED THE "PARK" BUTTON. INSTEAD OF PARKING, THE CAR STARTED TO ROLL BACKWARDS AND WENT INTO NEUTRAL. THE GEAR SHIRT IS SEPARATE FROM THE PARK BUTTON SO I KNOW FOR A FACT THAT I DID NOT PUT THE CAR IN NEUTRAL. I ATTEMPTED TO PRESS THE POWER BUTTON ON "PARK" BUTTON ON THE CAR. I EVEN TRIED TO CHAGE THE GEAR SHIFT TO "D" (FOR DRIVE) REPEATEDLY. NOTHING I TRIED AT THE TIME WAS WORKING AND WHITLEY AVENUE INTERSECTS A VERY HEAVY TRAFFIC STREET, FRANKLIN AVENUE SO I NEEDED TO STOP THE CAR BEFORE IT WENT INTO THIS STREET. I TURNED MY WHEEL TO HIT MY CARE AGAINST CURB SO THAT IT WOULD STOP ROLLING. THIS RESULTED IN MY CAR CAUSING A DOMINO EFFECT AND HITTING A SECOND CAR, WHICH HIT ANOTHER CAR, WHICH HIT ANOTHER CAR. IN TOTAL MY CAR AND THREE OTHER CARS WERE AFFECTED BY THIS IMPACT. MY TRUNK COMPLETELY SHATTERED AND THE STUFF FROM IT FLEW INTO THE CAR THAT I HIT DIRECTLY HIT (THIS TRUNK ALSO COMPLETELY SHATTERED). THE TRUNK OF THE THIRD CAR ALSO COMPLETELY SHATTERED. MY CAR IS NOW TOTALED AND I WOULD LIKE TO FIND OUT WHAT HAPPENED. AFTER THE ACCIDENT I WAS SPEAKING WITH PEOPLE IN THE AREA AND ANOTHER LADY INFORMED ME THAT SHE HAD SEEN ANOTHER PRIUS ROLL UNCONTROLLABLY DOWN THAT HILL AS WELL.

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FUEL/PROPULSION SYSTEM

7/13/2019 - SYLMAR, CA
I RECEIVED THE RECALL NOTICE AND TO PREVENT AN ACCIDENT, I HAVE NOT BEEN DRIVING MY CAR. MY NEAREST DEALSHIP, WHOM I HAVE UTILIZED OFTEN, NOW ARE DISCRIMINATING BY STATING FALSE PERSONAL STATEMENTS AGAINST ME. THIS MAY BE GENDER, AGE OR RACIST BASED. SO I NEED SUPPORT TO HAVE MY CAR TOWED & HAVE HAMER TOYOTA FAIRLY & PROFESSIONALLY COMPLETE THE SAFETY RECALL REPAIRS. I HAVE BEEN AT THE DEALSHIP AND ON THE PHONE WITH ALL LEVELS OF EMPLOYEES WHO HAVE BELITTLED, MADE FALSE STATEMENTS AND/ OR JUST PLAIN INHUMANE WITH NO REMEDY FOR MY 2013 TOYOTA PRIUS.

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VEHICLE SPEED CONTROL

7/13/2019 - SYLMAR, CA
I RECEIVED THE RECALL NOTICE AND TO PREVENT AN ACCIDENT, I HAVE NOT BEEN DRIVING MY CAR. MY NEAREST DEALSHIP, WHOM I HAVE UTILIZED OFTEN, NOW ARE DISCRIMINATING BY STATING FALSE PERSONAL STATEMENTS AGAINST ME. THIS MAY BE GENDER, AGE OR RACIST BASED. SO I NEED SUPPORT TO HAVE MY CAR TOWED & HAVE HAMER TOYOTA FAIRLY & PROFESSIONALLY COMPLETE THE SAFETY RECALL REPAIRS. I HAVE BEEN AT THE DEALSHIP AND ON THE PHONE WITH ALL LEVELS OF EMPLOYEES WHO HAVE BELITTLED, MADE FALSE STATEMENTS AND/ OR JUST PLAIN INHUMANE WITH NO REMEDY FOR MY 2013 TOYOTA PRIUS.

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UNKNOWN OR OTHER

7/13/2019 - SYLMAR, CA
I RECEIVED THE RECALL NOTICE AND TO PREVENT AN ACCIDENT, I HAVE NOT BEEN DRIVING MY CAR. MY NEAREST DEALSHIP, WHOM I HAVE UTILIZED OFTEN, NOW ARE DISCRIMINATING BY STATING FALSE PERSONAL STATEMENTS AGAINST ME. THIS MAY BE GENDER, AGE OR RACIST BASED. SO I NEED SUPPORT TO HAVE MY CAR TOWED & HAVE HAMER TOYOTA FAIRLY & PROFESSIONALLY COMPLETE THE SAFETY RECALL REPAIRS. I HAVE BEEN AT THE DEALSHIP AND ON THE PHONE WITH ALL LEVELS OF EMPLOYEES WHO HAVE BELITTLED, MADE FALSE STATEMENTS AND/ OR JUST PLAIN INHUMANE WITH NO REMEDY FOR MY 2013 TOYOTA PRIUS.

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ENGINE

7/2/2019 - NEW JOHNSONVILLE, TN
HYBRID SYSTEM SHUTS DOWN WHILE DRIVING WITHOUT WARNING AND HAPPENS EVERY DAY

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ELECTRICAL SYSTEM

7/2/2019 - NEW JOHNSONVILLE, TN
HYBRID SYSTEM SHUTS DOWN WHILE DRIVING WITHOUT WARNING AND HAPPENS EVERY DAY

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FUEL/PROPULSION SYSTEM

4/29/2019 - SEAL BEACH, CA
PLEASE REFERENCE THE LOS ANGELES TIMES ARTICLE OF APRIL 14, 2019: "AFTER SECOND RECALL, TOYOTA PRIUS ELECTRICAL SYSTEM IS STILL OVERHEATING". MY CAR HAS HAD THE SOFTWARE UPDATES, BUT IS APPARENTLY STILL UNSAFE TO DRIVE. I AM TERRIFIED THAT I COULD EXPERIENCE A "LIMP-HOME" SITUATION WHILE TRAVELING AT HIGH SPEED ON THE LOCAL FREEWAYS. I AM REQUESTING THAT THE NHTSA AGGRESSIVELY PURSUE TOYOTA TO RECALL THE AFFECTED CARS AND COMPLETELY FIX THE PROBLEM BY REPLACING THE INVERTERS.

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UNKNOWN OR OTHER

4/23/2019 - SAN JOSE, CA
I HAVE BEEN CALLING SEVERAL TOYOTA DEALERS REGARDING THIS RECALL AND NONE OF THEM HAVE GOT TO ME WITH AN APPOINTMENT YET. I AM TIRED OF WASTING TIME WAITING FOR THEIR RESPONSES FOR A COUPLE OF MONTHS.

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SERVICE BRAKES

4/17/2019 - WASHINGTON, DC
2013 PRIUS, MILEAGE 29,409. CAR IN MOTION DRIVING ON CITY STREETS. WHILE BREAKING ON UNEVEN ROADS/POTHOLES, THE CAR SKIDS AND FRONT WHEELS LOCK UP AND TRACTION CONTROL/BREAK ASSIST LIGHT APPEARS ON THE DASHBOARD. WHEN THIS OCCURS THE CAR IS DANGEROUSLY SLOW TO BREAK AND TAKES FAR TOO LONG TO STOP. THIS HAPPENS ALMOST DAILY ON MY COMMUTE TO WORK IN BOTH DRY AND WET CONDITIONS. THIS SEEMS TO BE AN ISSUE WITH THE BREAKING/STABILITY SYSTEM.

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