Auto Recalls for Consumers

MERCEDES GLS450 - 2018 MERCEDES GLS450 Problems & Complaints

 
Auto Recalls For Consumers
by Mercedes-Benz USA, LLC.

There are 4 complaints filed for the 2018 MERCEDES GLS450

Below is a list of complaints & problems filed against the 2018 MERCEDES GLS450. These problems includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process. If you like to file an official complaint for the 2018 MERCEDES GLS450, you can do so by calling the NHTSA Mon-Fri 8am to 8pm at 888-327-4236, TTY: 800-424-9153. You can also file your complaint online by clicking here. Your complaint will be added to the NHTSA complaints database after a thorough review. If a trend is discovered, an investigation will be opened by the ODI.

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Electrical System (1) Exterior Lighting (1) Power Train (1) Steering (1)


 
ComplaintDescription

POWER TRAIN

11/9/2018 - CLIFFSIDE PARK, NJ
I FOUND OUT THAT ONLY ON 2018 MERCEDES GLS MODELS, THE CAR LETS YOU TURN OFF THE ENGINE WITHOUT A WARNING AND PUTS THE CAR IN NEUTRAL AUTOMATICALLY. IT DOES NOT PUT THE CAR TO +P+ OR GIVES YOU A WARNING SAYING YOU NEED TO PUT THE GEAR TO +P+ TO STOP THE CAR. I HAVE NEVER SEEN SOMETHING LIKE THIS IN ANY CAR. BASICALLY YOU BRAKE AND STOP THEN TURN OFF THE ENGINE WITH THE BUTTON. THE CAR SHIFTS TO +N+ INSTEAD OF +P+ AND IF YOU RELEASE THE BRAKE THE CAR SLIDES SINCE IT IS IN NEUTRAL. EVEN OLDER CARS DO NOT LET YOU TURN OFF THE ENGINE BEFORE SHIFTING TO P AR NEVER CARS JUST AUTOMATICALLY SHIFTS TO P WHEN YOU TURN OFF THE ENGINE. SINCE AS DRIVERS WE ARE NOT USED TO THIS, I CAN SAY THAT I HAD THE CAR SLIDE AT LEAST 5 TIMES THIS WEEK -FTER LEASING THIS VEHICLE. I CALLED MERCEDES AND THEY ACKNOWLEDGE THE ISSUE BUT THEY SAY THIS IS HOW THIS PARTICULAR CAR WAS BUILT. IT IS VERY DANGEROUS AND A NEVER BEFORE SEEN ISSUE WITH ANY CARS I HAVE DRIVEN OVER 25 YEARS I HAVE BEEN A DRIVER. THE OPERATING MANUAL ALSO STATES THAT THE CAR SHIFTS TO N WHEN TURNED OFF.

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ELECTRICAL SYSTEM: WIRING: FRONT UNDERHOOD

8/7/2018 - ALISO VIEJO, CA
THE CONTACT OWNS A 2018 MERCEDES-BENZ GLS450. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE VEHICLE FINALLY STOPPED UPON REACHING A HILL. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000). THE DEALER DIAGNOSED THAT THE WIRING HARNESS MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS OPENED. THE FAILURE MILEAGE WAS 200.

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STEERING

5/25/2018 - DENTON, TX
THIS IS A COMPLAINT ABOUT THE STEERING PILOT PART OF THE DRIVER ASSISTANCE PACKAGE OPTION I HAVE ON MY 2018 MERCEDES-BENZ GLS-450. THE STEERING PILOT IS SO POORLY DEVELOPED IT HAS ALMOST CAUSED ME TO CRASH SEVERAL TIMES, SO I HAVE TURNED IT OFF MOST OF THE TIME. THE MBUSA WEBSITE SAYS OF STEERING PILOT, + THE STEERING PILOT FEATURE HELPS THE DRIVER KEEP THE VEHICLE CENTERED BETWEEN LANE MARKINGS WHILE CRUISING ON STRAIGHT ROADS, OR EVEN IN GENTLE CURVES.+ NOTHING COULD BE FURTHER FROM THE TRUTH. WHEN DEPLOYED, STEERING PILOT CAUSES MY VEHICLE TO WANDER BACK AND FORTH IN THE LANE AS A DRUNK DRIVER WOULD, OFTEN CROSSING THE CENTER OR GUTTER LINE, ACTIVATING LANE KEEPING ASSIST. THE VEHICLE TENDS TO DRIVE TOWARD THE LEFT OF CENTER, NOT IN THE CENTER OF THE LANE. STEERING PILOT TRIES TO TAKE OFF RAMPS TO THE LEFT OR RIGHT FROM THE FREEWAYS, AND TRIES TO TURN DOWN STREETS ON SURFACE ROADS WHEN I WANT TO GO STRAIGHT. IT APPEARS TO HAVE NO LEARNING OR UPDATE CAPABILITY, EVEN THOUGH THERE IS AN INTERNET STATION IN THE VEHICLE. I PRESUME MB ENGINEERS ARE MONITORING STEERING PILOT+S PERFORMANCE AND CAMERA PICTURES, BUT WHY NO UPGRADES IN PERFORMANCE LIKE MY TESLA FRIENDS ENJOY WITH THEIR AUTO DRIVE SYSTEMS? THE STEERING PILOT SEEMS TO BE ADVERTISED AS MUCH MORE CAPABLE THAN IT REALLY IS, AND IS SO DANGEROUS I THINK IT PROBABLY SHOULD HAVE NEVER BEEN OFFERED UNTIL IT WAS MUCH MORE DEVELOPED!

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EXTERIOR LIGHTING

5/25/2018 - DENTON, TX
MY GLS-450 HAS THE +LIGHTING PACKAGE+ WITH ACTIVE LED HEADLAMPS INCLUDING +CORNER-ILLUMINATING FRONT HEADLAMPS, ACTIATED (ACTIVATED SPELLED WRONG) BY THE STEERING WHEEL OR TURN-SIGNAL USE, BRIGHTEN YOUR WAY INTO DRIVEWAYS AND GARAGES.+ AS I LIVE IN A VERY DARK RURAL AREA, I ORDERED THESE LIGHTS. I SOON DISCOVERED THAT THE LEDS, WHILE SUPERIOR FOR FORWARD LIGHTING,PROVIDE LITTLE OR NO SIDE LIGHTING FOR THE DRIVER TO SEE WHEN TURNING ONTO DIVIDED HIGHWAYS WITH DARK ISLANDS, ETC. THIS IS BECAUSE THE LEDS ARE VERY STRAIGHT SHOOTING FORWARD. BUT THIS LED LIGHTING PACKAGE WAS SUPPOSED TO HAVE "CORNERING LIGHTS" ACTUATED BY TURN SIGNAL OR LOW SPEED WHILE TURNING WHICH SOLVES THIS PROBLEM. I HAD ALREADY EXPERIENCED THE ADVANTAGE OF THESE +CORNERING LIGHTS+ ON MY WIFE+S 2014 MERCEDES-BENZ GLK-250. BUT MY VEHICLE IS MISSING THE +CORNERING LIGHT+ FEATURE. IN CHECKING WITH THE DEALER AND MBUSA, THEY SAY THIS IS BECAUSE NHTSA WILL NOT ALLOW "CORNERING LIGHTS" ON THE GLS-450 BECAUSE OF THE HEIGHT OF THE HEADLIGHT UNIT ABOVE THE GROUND. COULD THIS BE TRUE? LACK OF CORNERING LIGHTS IN THE ACTIVE LED HEADLIGHTS MAKES CORNERING IN THIS VEHICLE UNSAFE AT NIGHT, AND THE LAMP HEIGHT RULE, IF THERE IS ONE, SHOULD BE MODIFIED AND RECALL ISSUED FOR GLS 450 VEHICLES WITH DEFECTIVE ACTIVE LED HEADLIGHTS MISSING THE CORNERING LIGHT FEATURE THEY ADVERTISE AS INCLUDED (SEE MBUSA.COM BUILD YOUR GLS450, LIGHTING PACKAGES). PLEASE TAKE ACTION ON THIS AND LET ME KNOW YOUR DECISION. THANK YOU!

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