Suspension Problem on the 2003 HYUNDAI SANTA FE
Car problem(s) with the 2003 HYUNDAI SANTA FE.
This database includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process.
You may file your own complaint by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.
Problem with Suspension
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Feb 06, 2018 - Sandy, UT - Suspension
CAR HAS CLUNKING NOISE IN FRONT END. MECHANIC SAID IT'S THE SUBFRAME BUSHINGS GOING IN AND OUT OF THE SUBFRAME AND RECOMMENDED REPLACING SUBFRAME. SAID CAR IS "UNSAFE TO DRIVE IN THIS CONDITION." THERE IS A RECALL IN "SALT-BELT" STATES. NOT SURE IT THEY CONSIDER UTAH A SALT-BELT STATE, BUT SALT IS USED HERE EXTENSIVELY IN THE WINTER.
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Jan 04, 2017 - Addison, IL - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT WAS NOT INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). WITHOUT WARNING, THE FRONT COIL SPRING FRACTURED AND THE FRONT PASSENGER SIDE TIRE FAILED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER TO ADDRESS THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.
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Apr 26, 2016 - Mckeesport, PA - Suspension
FRONT SUSPENSION RUSTING THROUGH - DISCOVERED BY MECHANIC
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Dec 09, 2015 - Newport, VT - Suspension
WAS BACKING OUT OF DRIVEWAY AT MY DAUGHTER'S, I WAS ON A SIDE ROAD WITH NO TRAFFIC. A LARGE BANG AND THE TIRE POPPED. WHEN I HAD A MECHANIC COME LOOK AT IT, HE SAID THE SPRING HAD BROKE AND WENT INTO THE TIRE OF THE FRONT PASSENGER SIDE. THE VEHICLE IS STILL IN HER DRIVEWAY. I HAVE OWNED VEHICLE FOR ABOUT 6 YEARS AND NEVER RECEIVED A RECALL NOTICE. I WAS LOOKING UP COST AND FOUND THE RECALL. I AM SO GLAD THIS WAS NOT WHILE I WAS DRIVING OR HAD MY GRANDKIDS IN THE CAR.
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Aug 19, 2015 - Orlando, FL - Suspension
LEFT FRONT TRAILER ARM CAME OFF WHILE DRIVING, TIRE CAME OFF VEHICLE. SUB FRAME RUSTED THROUGH. CAR USED TO BE KEPT IN ONE OF THE SALT BELT STATES. NO RECALL TO THIS PART ACCORDING TO HYUNDAI, ONLY RECALL FOR COIL SPRING AND REAR TRAILER ARM.
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Jul 07, 2015 - Chicago, IL - Suspension
I WAS DRIVING AND ALL OF A SUDDENT IT STARTED MAKING A NOISE SO I PULLED OVER AND TH3N I FOUND OUT THE FRAME WAS DAMAGED
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Jun 25, 2015 - Lansing, MI - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION) IN OCTOBER OF 2009. THE SUSPENSION WAS TREATED WITH A RUST PROOFING MATERIAL TO PREVENT THE FAILURE FROM OCCURRING. IN JUNE OF 2015, WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE APPEARED TO BE PULLING TO THE LEFT AND A CRUNCHING NOISE WAS PRESENT FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR DRIVER SIDE WHEEL WAS TILTED OUTWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR TRAILING ARM FRACTURED DUE TO SEVERE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 180,000.
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Mar 11, 2015 - Charleston , IL - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). PER THE SERVICE REPORT, THE DEALER REPLACED THE COIL SPRINGS PROTECTOR AND NOT THE ACTUAL COIL SPRINGS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
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Feb 26, 2015 - Sidney, NE - Suspension
THIS IS IN REGARDS TO NHTSA CAMPAIGN NUMBER: 14V435000. THIS IS A RECALL I WAS NEVER INFORMED ABOUT, ALTHOUGH I HAVE A 2003 HYUNDAI SANTA FE THAT WAS ORIGINALLY SOLD, REGISTERED, AND DRIVEN IN ONE OF THE "SALT BELT" STATES. BECAUSE I WAS NEVER NOTIFIED BY HYUNDAI, I NEVER HAD THE VEHICLE CHECKED BY A AUTHORIZED DEALER. AND TODAY, THE FRONT DRIVER'S SIDE SPRING BROKE. UNFORTUNATELY FOR ME, THE NEAREST AUTHORIZED DEALER THAT CAN MAKE THIS REPAIR IS OVER 100 MILES AWAY FROM MY HOME. I PLACED A CALL TO HYUNDAI CUSTOMER CARE CENTER AT 1-855-671-3059 AND WAS TOLD I HAD TWO OPTIONS - (1), I COULD TAKE THE VEHICLE TO A AUTHORIZED DEALER FOR REPAIR, OR (2), HAVE MY SANTA FE REPAIRED LOCALLY, THEN TAKE IT TO A AUTHORIZED DEALER TO ENSURE THE REPAIR MET THEIR STANDARDS, AND THEN HOPE TO GET REIMBURSED - WHICH COULD TAKE ANYWHERE FROM THREE TO FOUR MONTHS. I DO NOT BELIEVE HYUNDAI HAS DONE ALL THEY COULD DO TO REMEDY THIS SITUATION. FIRST, THEY NEVER CONTACTED ME, EVEN THOUGH I MADE THE DEALERSHIP IN MICHIGAN AWARE OF OUR MOVE TO NEBRASKA. SO HYUNDAI HAD OUR NEW ADDRESS INFORMATION. IF I HAD BEEN CONTACTED, I COULD HAVE SCHEDULED AN APPOINTMENT IN CHEYENNE, WY WHERE I GO AT LEAST ONCE A MONTH TO MEET WITH A FEW CLIENTS. NOW MY VEHICLE IS DAMAGED AND I CANNOT DRIVE IT, WHICH TAKES AWAY FROM MY LIVELIHOOD. AND TO GET IT REPAIRED, I NEED TO PAY FOR THE REPAIRS LOCALLY AND HOPE HYUNDAI REIMBURSES ME, OR I HAVE TO RENT A TRAILER AND TAKE IT TO THE DEALERSHIP THAT WAY. HYUNDAI DOES NOT SEEM TO VALUE THE TIME I'VE LOST FROM WORK, THE TIME I'VE LOST FROM MEETING WITH CLIENTS, AND THE ADDITIONAL EXPENSE I WILL INCUR WITH MY TWO REPAIR OPTIONS.
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Feb 12, 2015 - Carmel, NY - Rear
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. AFTER TAKING THE VEHICLE TO A DEALER TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION), THE FAILURE OCCURRED. WHILE DRIVING AT 40 MPH, THERE WAS ABNORMAL NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
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Jan 21, 2015 - Merrilliville, IN - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE STARTED TO LEAK OIL AFTER IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 114,000.
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Jan 14, 2015 - York, SC - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIE ROD DETACHED FROM THE VEHICLE DURING ACCELERATION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
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Jan 07, 2015 - Wynantskill, NY - Suspension
TL-THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 09V123000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WOULD NOT BE AVAILABLE UNTIL APPROXIMATELY FEBRUARY OF 2015. THE CONTACT DID NOT EXPERIENCE A FAILURE. DJR
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Nov 10, 2014 - Shortville, NY - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V435000 (SUSPENSION). THE CONTACT INDICATED THAT THE DEALER AND THE MANUFACTURER EXPLAINED THAT A REMEDY FOR THE RECALL HAD NOT YET BEEN DETERMINED. THE CONTACT ALSO STATED THAT SIMILAR REPAIRS HAD BEEN PERFORMED ON THE VEHICLE IN 2009. THE MILEAGE ON THE VEHICLE AT THAT TIME WAS 62,635.
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Nov 05, 2014 - Ashby, MA - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V435000 (SUSPENSION) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO CONFIRM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
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Oct 31, 2014 - Greenwood Lake , NY - Front, Control Arm
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE SPRINGS IN THE REAR CONTROL ARMS BECAME FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE CONTROL ARMS WERE COMPLETELY RUSTED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE PERSISTED. ALSO, THE CONTACT STATED THAT LEFT DRIVER SIDE CONTROL ARM WAS REPLACED BY THE DEALER DUE TO CORROSION. IN ADDITION, THE SUB-FRAME NEEDED TO BE REPLACED BUT THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
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Oct 10, 2014 - Great Barrington , MA - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE STRUT SPRING FRACTURED WHICH CAUSED THE SPRING TO CUT INTO THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FRONT DRIVER'S SIDE STRUT AND THE FRONT DRIVER'S SIDE TIRE WERE REPLACED. THE CONTACT STATED THAT THE FAILURE RECURRED ON THE FRONT PASSENGER'S SIDE AND THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V435000 (SUSPENSION), HOWEVER THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
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Oct 07, 2014 - Groton , MA - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
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Oct 01, 2014 - Brick, NJ - Rear, Springs, Coil Springs
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL SOUND NEAR THE REAR OF THE VEHICLE AND FELT THE VEHICLE LEANING TOWARDS THE DRIVER SIDE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE REAR COIL SPRINGS ON BOTH SIDES OF THE VEHICLE WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
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Sep 25, 2014 - Hoboken, NJ - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE DEALER ADVISED THE CONTACT THAT THERE WAS NO REMEDY AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE CONCERN. THE CONTACT HAD NO EXPERIENCE A FAILURE.
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Sep 24, 2014 - Canton, IL - Suspension
WE PURCHASED THIS VEHICLE USED IN JUNE OF 2014 WITH 62,450 MILES ON IT. THE EXTERIOR AND INTERIOR WERE IN GREAT SHAPE. THE VEHICLE WAS TAKEN TO A HYUNDAI DEALER IN JULY FOR AN INSPECTION OF THE REAR SUSPENSION PER A RECALL. AT THAT TIME A COMPLETE INSPECTION WAS DONE, WITH ONLY A SMALL OIL LEAK FOUND ON ONE AXLE SHAFT. TWO MONTHS LATER THE VEHICLE WAS TAKE BACK TO THE DEALER FOR A RECALL FOR A BROKEN SPRING. AT THIS TIME A SECOND INSPECTION WAS COMPLETED. THIS TIME SEVERAL ISSUES WERE FOUND FROM CORROSION INCLUDING LEAKING TRANSMISSION LINES, LEAKING ENGINE OIL PAN, LEAKING BOOTS AT THE FRONT DRIVE AXLES REQUIRING THEM BOTH NEEDING TO BE REPLACED. THE SERVICE MANAGER AT THE HYUNDAI DEALER STATED HE HAD NEVER SEEN A VEHICLE WITH THIS LEVEL OF CORROSION. ALL COMPONENTS UNDER THE VEHICLE HAVE EXTENSIVE CORROSION WITH APPARENTLY A RAPID RATE OF DETERIORATION. THE VEHICLE IS USED ONLY ON-ROAD BEING DRIVEN BY OUR SON TO AND FROM COLLEGE. THE DEALER HAS NO EXPLANATION AS TO WHAT COULD BE THE CAUSE OF THE RAPID DETERIORATION. ALL UNDER BODY COMPONENTS APPEAR TO BE VULNERABLE TO THIS HIGH LEVEL OF DETERIORATION. THE DEALER IS WILLING TO REPAIR THE VEHICLE BUT THE DEALER STATED THERE IS NO WAY TO TELL WHAT OR WHEN OTHER COMPONENTS COULD POSSIBLY FAIL, SUCH AS THE BRAKE LINES ETC. HYUNDAI WAS CONTACTED REGARDING THE CONCERN BUT STATED THERE WAS NO ACTION THEY WOULD TAKE AT THIS TIME. THEY DID RELUCTANTLY AGREE TO CALL THE DEALERSHIP TO INQUIRE WITH THEM ABOUT THE EXTENT OF THE CORROSION.
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Sep 23, 2014 - East Hartford, CT - Front, Springs, Coil Springs
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. ADDITIONALLY, THE VEHICLE SWAYED TO THE RIGHT AND THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL. THE CONTACT DISCOVERED THAT THE COIL SPRING WAS FRACTURED AND EXPOSED, CAUSING THE FRONT PASSENGER SIDE TIRE TO BLOW OUT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT COIL SPRINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE LOUD NOISE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION), BUT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
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Sep 03, 2014 - Kansas City, MO - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE SUSPENSION WAS UNSTABLE CAUSING THE VEHICLE TO WOBBLE BACK AND FORTH. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE SUB FRAME AND CONTROL ARM WERE RUSTED TO THE POINT OF A POTENTIAL FRACTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 14V435000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
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Aug 08, 2014 - Lancaster, NY - Suspension
WHILE BACKING OUT OF MY GARAGE DURING THE COLD MONTH OF DECEMBER I HEARD A LOUD BANG NOISE FROM THE FRONT OF THE VEHICLE. AS I WAS MOVING THE NOISE CONTINUED AS I GOT ONTO THE DRIVEWAY. I GOT OUT OF THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER SIDE OF THE SUV WAS LOWER THAN THE DRIVER SIDE. I WAS NOT ABLE TO MOVE THE VEHICLE DUE TO THE LOUD NOISE THAT GOT WORSE IF I TURNED THE WHEEL. I CALLED FOR A TOW TRUCK AND HAD IT TOWED TO THE REPAIR SHOP. THE REPAIR SHOP INFORMED ME THAT THE FRONT COIL SPRING HAD SNAPPED AND WAS EMBEDED INTO THE TIRE. I ENDED UP REPLACING THE COIL SPRING WITH A GOOD/USED ONE WHICH WAS STILL VERY EXPENSIVE. I HAVE PICTURES OF THE VEHICLE.
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Jul 08, 2014 - Bloomingburg , NY - Suspension
I CALLED HYUNDAI AFTER HAVING AN ISSUE WITH MY REAR TIRE AND JUST PURCHASING 4 BRAND NEW TIRES. THE REAR OF THE VEHICLE LOOKED BENT AND AFTER NOT UNDERSTANDING WHY IT APPEARED THIS WAY I LOOKED UP RECALLS. I WAS GIVEN A RECALL CHAMPAGNE #090 BY HYUNDAI AND TOLD MY VEHICLE WAS COVED FOR REPAIR. I BROUGHT THE VEHICLE (UNSAFELY) DROVE IT 10-15 MPH TO THE LOCATION TO HAVE IT REPAIRED. APPROXIMATELY A MONTH LATE THE DEALER CONTACTS ME AND SAYS THAT MY VEHICLE IS READY FOR PICK UP. I ASK MORE QUESTIONS ABOUT IT AND FIND OUT THAT THEY DID THE FRONT FRAME OF THE VEHICLE AND NEVER EVEN LOOKED AT THE BACK! THE DEALER CLAIMS THE CHAMPAGNE # 090 IS FOR THE FRONT AND THE BACK FRAME IS NOT COVERED. I WENT BACK AND FORTH BETWEEN HYUNDAI AND THE DEALER AND I WAS TOLD BY HYUNDAI IT WAS COVERED BUT THEY NEVER CALLED THE DEALER DIRECTLY. I WAS THEN TOLD BY HYUNDAI I HAD TO WAIT FOR THE REGIONAL OFFICE TO CONTACT ME. I LITERALLY WAITED TILL DECEMBER 16. 2013 AND STILL ENDED UP WITH NO HELP FROM HYUNDAI. I DID RESEARCH AND EVEN BEING TOLD AFTERWARDS THAT HYUNDAI GAVE ME A INCORRECT CHAMPAGNE # I STILL SHOULD OF HAD THE REAR SUB FRAME REPAIRED AND ANY PARTS WHICH IT CAUSED OTHER DAMAGES, FOR EXAMPLE; THE BUSHINGS AND A NEW REAR TIRE. I ALSO HAVE PROOF THAT ALL 2003 HYUNDAI SANTAFE VEHICLES MADE FROM JAN 2003 THROUGH JUNE 2003, WHICH COVERS MY VEHICLE. ANY HELP FROM YOUR COMPANY IS MUCH APPRECIATED SINCE MY TWIN BOYS WHO ARE IN COLLEGE WAS USING THIS VEHICLE.
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Apr 03, 2014 - Chillicothe, OH - Suspension
MY VEHICLE WAS RECALLED SEVERAL YEARS AGO FOR RUST IN THE FRONT AND REAR SUSPENSION. IT WAS APPARENTLY FIXED BY HYUNDAI JUST PUTTING A UNDERCOAT PAINTING TO THE SUSPENSION, MY PROBLEM IS THAT THE CAR IS SHOWING RUST SPOTS IN THE FRONT SUSPENSION. I THINK HYUNDAI SHOULD HAD REPLACE THE PARTS WITH NEW AND RUST PROOF PARTS INSTEAD OF JUST PUTTING UNDERCOAT PAINTING. I KNOW MY VEHICLE IS 11 YEARS OLD, BUT I HAVE KEPT IT IN VERY GOOD CONDITION WITH ALL SERVICE DONE AT THE DEALER.
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Feb 24, 2014 - Philadelphia, PA - Suspension
HIT A NASTY POTHOLE AND KNOCKED THE ALIGNMENT OUT ON MY SANTE FE, OR SO I THOUGHT. WHEN I TOOK IT TO MY MECHANIC HE PUT IT ON THE LIFT TO CHECK THE FRONT END. HE FOUND THE RIGHT SIDE SUB FRAME WAS ROTTED AND THE LOWER CONTROL ARM PULLING OUT OF THE FRAME. CALLED HYUNDAI 800 #. "SORRY YOUR CAR IS NOT COVERED". THIS IS NUTS.
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Jan 10, 2014 - Rochester, NY - Suspension
RIGHT FRONT LOWER CONTROL ARMS HAS CORROSION DAMAGE SHOWING IN RUSTED BROKEN FRAME. DESCRIPTION IS SIMILAR TO HYUNDAI RECALL NO 091.
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Dec 20, 2013 - Park City, KS - Suspension
I OWN A 2003 SANTA FE AND JUST FOUND OUT ABOUT THE CARRIAGE CORROSION PROBLEMS WITH THE 2001-2003 HYUNDAI AND SUBSEQUENT RECALL IN THE "SNOW BELT" STATES. I LIVE IN KANSAS, WHERE THEY TREAT THE LOCAL HIGHWAYS IN THE WINTER WITH SALT AND OTHER CORROSIVES. WHY ISN'T KANSAS INCLUDED IN THIS RECALL? HAS HYUNDAI INCLUDED VEHICLES IN THIS STATE FOR THE RECALL? THE LITTLE TRUCK HAS BEEN TERRIFIC, WITH NOTHING GOING WRONG UNTIL NOW. THE GARAGE I TAKE MY VEHICLES TO WOULD NOT ALLOW MY DAUGHTER TO GET BACK INTO THE SANTA FE, FEARING THAT SHE WOULD HAVE AN ACCIDENT. THANK GOODNESS FOR SMALL FAVORS! I WILL GIVE HIS CONTACT INFORMATION UPON RESPONSE FROM YOU.
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Sep 26, 2013 - Isle, MN - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE REVERSING AT UNKNOWN SPEEDS, THE FRONT DRIVER'S SIDE COIL SPRING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 105,760.
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Aug 20, 2013 - Shelbyville, KY - Suspension
THE PASSENGER FROM SUB FRAME BROKE DROPPING THE LOWER CONTROL ARM BENDING THE WHEEL OUT. THIS WAS AT BIG O TIRES CHECKING ALIGNMENT. I SEE THERE WAS A CLASS ACTION LAW SUIT ON THIS MATTER COVERING 2001-2003 SANTAFE'S. THE FRONT SUB FRAME MUST BE REPLACED.
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Apr 13, 2013 - Abington, PA - Suspension
A COUPLE OF YEARS AGO, I SAW THE RECALL ON THE REAR SUSPENSION ON 03 HYUNDAI SANTA FE. SO I WENT TO TWO DEALERS AROUND MY AREA AND ASKED THEM TO CHECK THE CONDITION. ONE OF THEM DID NOT EVEN RESPONDED TO MY QUESTION AND RETURNED THE CAR, AND ANOTHER ONE SAID THEY ARE FINE AND NOT NEED TO BE EITHER TREATED OR REPLACED. THEN A FEW DAYS AGO, JUST WEB SURFING THE WEB AND FOUND THE SYMPTOMS OF THE PROBLEM OF THE REAR TAILING ARMS RECALL. MY CAR HAS ALL THAT SYMPTOMS RIGHT NOW, BUT HYUNDAI IS TELLING ME THAT MY VEHICLE IS NOT EQUIPPED WITH THE FAULTY TRAILING ARMS, AND MY VEHICLE IS NOT QUALIFY FOR THE RECALL. MY CAR SWING WHEN I MAKE TURNS WEIRDLY. IT FEELS LIKE YOU HAVE A LOOSE TRAILER IN THE BACK. ALSO THE HEIGHT OF THE CAR HAD BEEN LOWERED, AND ALSO WHEN I GO OVER A SPEED BUMP, I HEAR CREAKING SOUND. I HAVE REPLACED THE FRONT STRUTS, STRUT MOUNTS, AND REAR SHOCKS SO THEY ARE NOT COMING FROM THOSE.
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Jan 22, 2013 - South Plainfield, NJ - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO HAVE NHTSA CAMPAIGN ID NUMBER: 09V123000 (SUSPENSION: REAR) PERFORMED FOR RUST ON THE TRAILING ARMS. THE CONTACT STATED THAT THE RECALL REPAIR WORKED FOR THE REAR PASSENGER SIDE BUT WAS INFORMED BY A PRIVATE MECHANIC THAT IT APPEARED THAT THE DEALER DID NOT REPAIR THE REAR DRIVER SIDE OF THE VEHICLE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE COULD NOT BE DRIVEN BECAUSE THE REAR WHEEL AND FRAME OF THE VEHICLE WAS COMPLETELY RUSTED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 120,000. THE VIN WAS NOT AVAILABLE.
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Dec 23, 2012 - Ocoee, FL - Suspension
I PURCHASED A USED 2003 HYUNDAI SANTA FE FOR MY SON WHICH HE TOOK TO COLLEGE. DURING WINTER BREAK, I TOOL IT TO A LOCAL HYUNDAI DEALER TO HAVE A COMPLETE TUNE-UP, AS WELL AS CHECK A CREAKING SOUND IN THE LOWER LEFT REAR AND A "POP" SOUND WHEN DECELERATING. THE DEALER INFORMED ME THE LOWER REAR LEFT TRAILING ARM IS BAD AND NEEDS TO REPLACED ASAP FOR SAFETY REASONS AT AROUND $500. I CHECKED ONLINE AND DISCOVERED THERE WAS A RECALL ON TRAILING ARMS FOR THIS YEAR, CONTACTED HYUNDAI - WHO PROMPTLY TOLD ME IT WAS NOT COVERED AS I AM NOT IN A "ROAD SALT" STATE. THIS IS A KNOWN PROBLEM WHICH HYUNDAI ADMITS, AND I FEEL ALL OF THE TRAILING ARMS HAVE FATIGUE ISSUES FROM THESE YEARS DUE TO INFERIOR MATERIALS. I FEEL HYUNDAI SHOULD STEP UP AND COVER THE COST, NO MATTER WHAT STATE WE LIVE IN, AS IT IS A MAJOR SAFETY ISSUE THEY ARE WELL AWARE OF. WE HAVE PLENTY OF RAIN, FLOODED STREETS AND "SALT AIR" HERE IN FLORIDA!
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Jul 27, 2012 - Cedar Rapids, IA - Suspension
THE RIGHT FRONT ROCKER ARM RUSTED OUT CAUSING THE RIGHT FRONT WHEEL TO NO LONGER BE PROPERLY SUPPORTED. THE LOWER SUPPORT ARM IS NO LONGER FASTENED TO THE FRONT SUPPORT FRAME. THIS CAUSED THE ALIGNMENT TO BE OFF, IMPROPER AND EXCESSIVE TIRE WEAR (REPLACED TIRES WELL BEFORE THE WARRANTY WAS UP). HYUNDAI HAD A RECALL FOR THIS PROBLEM ON OTHER MODELS (FRONT SUB-FRAME) BUT NOT ON SANTA FE'S (ONLY REAR TRAILING ARM WAS INCLUDED IN THE RECALL). WHEN EXPERIENCING ISSUES IN MULTIPLE VEHICLES FOR THE SAME REASON, BUT DIFFERENT LOCATIONS, ALL LOCATIONS SHOULD BE CHECKED AND NOT ONLY THE ONLY THAT IS PROMINENT. A 5 MINUTE ADDITIONAL INSPECTION VS. THE ULTIMATE WORSE CASE SCENARIO OF A DEATH, SEEMS LIKE A NO BRAINER. HYUNDAI KNEW THIS COULD BE A PROBLEM AND REFUSED TO ADDRESS IT. THIS HAS NOW COST US ALMOST $3000 IN REPAIRS THAT COULD HAVE BEEN AVOIDED. THE MECHANIC THAT FOUND THE PROBLEM WILL NOT LET THE VEHICLE BE DRIVEN FROM HIS SHOP, AS IT IS TOO DANGEROUS. THE WORST PART IS IF THAT IF THIS FAILURE HAD OCCURRED WHILE TRAVELING OVER THE HIGHWAY, IT COULD HAVE RESULTED IN A SEVERE CRASH, WHICH AS YOU KNOW COULD RESULT IN SERIOUS INJURY OR DEATH. HYUNDAI WAS NOT INTERESTED IN HEARING ABOUT THE PROBLEM WHEN WE CONTACTED THEM.
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Jul 24, 2012 - Sevenvalleys, PA - Suspension
DRIVING DOWN THE ROADWAY AT 45 MPH AND VEHICLE THE FRONT END OF THE CAR WAS SHAKING AND MAKING THUMPING SOUNDS. THE STEERING WAS PULLING THE VEHICLE ALL OVER THE ROADWAY. I HAD TO HAVE THE TRUCK TOWED TO THE GARAGE. THE MECHANIC STATED THAT THE CAR CAN NOT BE FIXED DUE TO THE CONTROL ARM RUSTING AWAY FROM THE BODY OF THE VEHICLE.
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Dec 01, 2011 - Paulsboro, NJ - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BRAKES WERE BEING REPAIRED AT AN INDEPENDENT REPAIR SHOP WHEN HE WAS INFORMED THAT THE FRONT SUSPENSION SYSTEM WAS RUSTED AND CORRODED. THE VEHICLE WAS IN THE PROCESS OF BEING TOWED TO AN AUTHORIZED DEALER FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS ASSISTING THE CONTACT. THE FAILURE AND THE CURRENT MILEAGES WERE 153,000.
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May 17, 2011 - Brentwood, NY - Suspension
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT WAS STOPPED AT A TRAFFIC STOP WHEN THE CONTROL ARM FROM THE FRAME OF THE VEHICLE FRACTURED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A MECHANIC SHOP WHO ADVISED THAT THE SUB FRAME WAS COMPLETELY ROTTEN AND CORRODED. THE MECHANIC ADVISED THAT THE FRAME WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 140,000.
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Apr 01, 2011 - Annapolis, MD - Rear
I DRIVE A 2003 HYUNDAI SANTA FE, DRIVEN IN MD, 136K MILES. THE STEERING WHEEL WAS NOT HANDLING RIGHT IN THE CAR, IT WOULD PULL BACK AND FORTH WHILE DRIVING AT ALL SPEEDS, IT WAS WORSE IN WET CONDITIONS. I BROUGHT MY CAR INTO THE HYUNDAI DEALER FOR REGULAR MAINTENANCE AND ASKED FOR THEM TO LOOK INTO THE STEERING WHEEL PROBLEM. THE REPRESENTATIVE TOLD ME THAT MY FRONT CONTROL ARM HAD RUSTED INTO THE SUB-FRAME OF MY CAR. WHAT OCCURRED IS WHAT THE NHTSA ID # 09V123000 RECALL WAS SUPPOSED TO FIX. I HAD THE RECALL MAINTENANCE PERFORMED ON MY VEHICLE APPROXIMATELY FIVE MONTHS AGO. I THINK HYUNDAI MOTOR COMPANY SHOULD BE RESPONSIBLE FOR THE REPAIR OF THIS PART BASED ON THE TIME THAT ELAPSED BETWEEN INITIALLY ADDRESSING THE RECALL AND TODAY. FAILURE TO FIX THIS MALFUNCTION WOULD MOST LIKELY RESULT IN A CRASH OR OTHER DAMAGE TO THE VEHICLE.
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Apr 01, 2011 - Annapolis, MD - Front
I DRIVE A 2003 HYUNDAI SANTA FE, DRIVEN IN MD, 136K MILES. THE STEERING WHEEL WAS NOT HANDLING RIGHT IN THE CAR, IT WOULD PULL BACK AND FORTH WHILE DRIVING AT ALL SPEEDS, IT WAS WORSE IN WET CONDITIONS. I BROUGHT MY CAR INTO THE HYUNDAI DEALER FOR REGULAR MAINTENANCE AND ASKED FOR THEM TO LOOK INTO THE STEERING WHEEL PROBLEM. THE REPRESENTATIVE TOLD ME THAT MY FRONT CONTROL ARM HAD RUSTED INTO THE SUB-FRAME OF MY CAR. WHAT OCCURRED IS WHAT THE NHTSA ID # 09V123000 RECALL WAS SUPPOSED TO FIX. I HAD THE RECALL MAINTENANCE PERFORMED ON MY VEHICLE APPROXIMATELY FIVE MONTHS AGO. I THINK HYUNDAI MOTOR COMPANY SHOULD BE RESPONSIBLE FOR THE REPAIR OF THIS PART BASED ON THE TIME THAT ELAPSED BETWEEN INITIALLY ADDRESSING THE RECALL AND TODAY. FAILURE TO FIX THIS MALFUNCTION WOULD MOST LIKELY RESULT IN A CRASH OR OTHER DAMAGE TO THE VEHICLE.
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Mar 29, 2011 - Warsaw, IN - Front
2003 - HYUNDAI SANTA FE - MARCH 29, 2011. THE FRONT RIGHT SPRING BROKE ON MY SANTA FE AND PUNCTURED THE TIRE. LUCKLY I WAS JUST PULLING OUT OF A PARKING LOT AND NOT ON THE ROAD. HAD THIS HAPPENED WHILE I WAS DRIVING, I MAY NOT BE HERE TODAY. I HAD TO REPLACE BOTH FRONT SPRINGS, STRUTS, AND FOUR NEW TIRES FOR THE ENTIRE COST OF $1300. I WOULD LIKE HYUNDAI TO BE RESPONSIBLE FOR THIS REPAIR COST SINCE IT WAS THERE DEFECTED SPRING THAT BROKE.
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Mar 11, 2011 - Charlotte, NC - Front
TL CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A SIGNIFICANT LOSS IN THE STEERING CONTROL. THE CONTACT WAS ABLE TO GAIN CONTROL AND MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE ENGINE WAS TURNED OFF AND RESTARTED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE FRONT PASSENGER LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 06/01/11 THE VEHICLE WAS REPAIRED UNDER THE HYUNDAI CORROSION CLASS ACTION AT A COST OF $ 2100. UPDATED 08/04/11
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Mar 11, 2011 - Charlotte, NC - Front, Control Arm, Lower Arm
TL CONTACT OWNS A 2003 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A SIGNIFICANT LOSS IN THE STEERING CONTROL. THE CONTACT WAS ABLE TO GAIN CONTROL AND MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE ENGINE WAS TURNED OFF AND RESTARTED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE FRONT PASSENGER LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 06/01/11 THE VEHICLE WAS REPAIRED UNDER THE HYUNDAI CORROSION CLASS ACTION AT A COST OF $ 2100. UPDATED 08/04/11
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May 15, 2010 - Palisades, NY - Rear
WHEN I WAS DRIVING MY 2003 HYUNDAI SANTA FE AT ABOUT 30MPH, THE REAR LEFT SUSPENSION FAILED AND I LOST CONTROL OF MY CAR. THE WHEEL CONNECTING TO IT WAS OUT OF ITS POSITION BY ABOUT 10 DEGREES. THE SUSPENSION IS HEAVILY RUSTED AND I WAS LUCKY I WAS NOT DRIVING ON A HIGHWAY AND NO ONE GOT HURT. I GOOGLED THIS PROBLEM AND FOUND SEVERAL SIMILAR CASES HAVE BEEN REPORTED TO YOU. SO I THINK MY CASE WOULD BE ONE OF THEM.
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Jan 27, 2010 - Marfton Mills, MA - Rear
TL CONTACT OWNS A 2003 HYUNDAI SANTA FE. SHE RECEIVED A RECALL LETTER AND THE DEALER ADVISED HER THAT THE REPAIR WOULD TAKE OVER 5 DAYS TO PERFORM DUE TO THE INTERNAL CORROSION OF THE REAR TRAILING ARMS. THE CONTACT DID NOT FIND THAT INFORMATION LISTED IN THE RECALL NOTICE, NHTSA CAMPAIGN ID NUMBER 09V123000; COMPONENT: SUSPENSION REAR OR THAT THE REPAIRS WOULD TAKE MORE THAN A FEW HOURS. THE CURRENT AND FAILURE MILEAGES WERE 32,500.
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Dec 29, 2009 - Parlin, NJ - Rear
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE FRONT LEFT TRAILING ARM CORRODED, WHICH CAUSED THE BAR TO SEPARATE FROM THE WHEEL. THE VEHICLE WAS REPAIRED AT A LOCAL REPAIR FACILITY. AFTER THE REPAIR SHE RECEIVED RECALL NOTICE # 09V123000(SUSPENSION:REAR). SHE SENT RECEIPTS TO THE MANUFACTURES MAIN OFFICE IN REFERENCE TO REIMBURSEMENT. SHE RECEIVED A LETTER REJECTING HER CLAIM SHORTLY AFTERWARDS. THE FAILURE MILEAGE WAS 80,299.
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Jul 27, 2007 - Hamilton, OH - Front, Control Arm, Lower Ball Joint
TL CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE LOWER BALL JOINTS WERE REPLACED AT 65,000 MILES. WHILE DRIVING 10 MPH, SHE HEARD A KNOCKING AND RATTLING NOISE COMING FROM THE FRONT END OF THE VEHICLE. WHEN THE CONTACT TOOK THE VEHICLE IN FOR A WHEEL ALIGNMENT, SHE WAS INFORMED THAT THE LOWER BALL JOINTS NEEDED TO BE REPLACED AGAIN. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 96,000.
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Jul 18, 2007 - Annandale, VA - Suspension
I HAVE HAD A SQUEAKING NOISE IN THE TIRES FOR SEVERAL MONTHS. I CONTINUED TO TAKE IT TO HYUNDAI AND THEY TOLD ME THAT THE TIRE NEEDED TO BE REPLACED AND CHARGED ME. THE SQUEAKING NOISE WAS STILL ON THE DRIVER'S SIDE, SO I TOOK IT BACK AND THEY REPLACED 2 WHEEL BEARINGS, ONE IN THE FRONT AND ONE IN THE BACK. MOST PEOPLE KNOW THAT ONCE CHANGING ONE YOU COULD CHANGE ALL THE OTHER ON THE SAME SIDE . THEY REFUSED. I HEARD A SQUEAKING NOISE NOW MORE THAN EVER, AND THEY CLAIMED THEY COULD NOT HEAR IT. THE LONGER YOU DRIVE THE VEHICLE THE LOUDER IT GOT. THIS WAS REALLY COSTING ME MY TIME , AND HYUNDAI DEALERS DID NOT CARE ABOUT A NOISE WAS GETTING LOUDER. THEY WILL NOT EVEN GO OVER MY VEHICLE ANYMORE WHEN I BROUGHT IT IN. THEY JUST STATED WELL WE DID NOT KNOW WHAT IT WAS. . I HAVE TAKE THE VEHICLE TO TWO DIFFERENT DEALERS, AND NEITHER ONE OF THEM TOOK THE TIME. ALL THEY WANTED WAS MORE MONEY FOR STUFF THAT DID NOT NEED TO BE REPLACED.
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Jun 16, 2006 - Cherry Hill, NJ - Suspension
DT*: THE CONTACT STATED THE ENGINE FAILED WITHOUT WARNING. THIS OCCURRED WHILE DRIVING AT VARIOUS SPEEDS AND WHILE AT A STOP. UPON INSPECTION OF THE VEHICLE IT WAS NOTICED THE UNDERCARRIAGE HAD CORROSION, THE WINDSHIELD WAS ETCHED ON THE PASSENGER SIDE ABOVE THE WINDSHIELD WIPER, AND THE VEHICLE VIBRATED. THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER HAS NOT BEEN ALERTED.
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Aug 05, 2004 - Bristol, RI - Suspension
WHILE DRIVING AT 50 MPH THERE WAS VIBRATION IN THE FRONT OF THE VEHICLE. DEALERSHIP INSPECTED VEHICLE SEVERAL TIMES, AND ROTATED THE TIRES, BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEM. THE VIBRATION AND FLUTTER OCCURRED AT 40 MPH TO 60 MPH AND WAS MOST NOTICEABLE AT 50 MPH DURING ACCELERATION AND DECELERATION (60 TO 40 MPH). THE FLUTTER/VIBRATION WAS FELT IN THE CONSUMERS HANDS ON THE WHEEL, FEET, AND FEET. THIS WAS AN INTERNAL VIBRATION/FLUTTER AND NOT JUST A ROAD VIBRATION.
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Dec 12, 2003 - Salisbury, MD - Suspension
WHEN AT A STOP VEHICLE WOULD INTERMITTENTLY JERK FORWARD. DEALERSHIPS NOTIFIED, BUT THE PROBLEM WAS NOT RESOLVED.
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