Structure Problem on the 2016 DODGE GRAND CARAVAN
Car problem(s) with the 2016 DODGE GRAND CARAVAN.
This database includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process.
You may file your own complaint by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.
Problem with Structure
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Jul 12, 2019 - Brewster, NY - Body
BOTH LEFT AND RIGHT PASSENGER SLIDING DOOR LOCKS CAN JAM IN THE LOCKED POSITION MAKING IT IMPOSSIBLE TO OPEN THE DOOR. THIS HAS HAPPENED RANDOMLY TO EACH DOOR WITH NO KNOWN CAUSE. THIS COULD BE A SERIOUS SAFETY PROBLEM IF PASSENGERS CANT EGRESS IN AN EMERGENCY AND IT COSTS SEVERAL HUNDRED DOLLARS TO FIX.
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Jul 10, 2019 - Longmont, CO - Body
DRIVER SIDE SLIDING DOOR IS STUCK IN LOCK POSITION AND CANNOT BE MANUALLY OR OTHERWISE UNLOCKED FROM THE INSIDE OR OUTSIDE. JUST HAPPENED ONE DAY NOTHING SPECIFICALLY TRIGGERED THE DOOR TO BE STUCK. THE VEHICLE WAS STATIONARY.
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Jul 08, 2019 - Greenbackville, VA - Body
RET+D FROM A WEEK LONG TRIP INTO MY DRIVEWAY, READY TO UNLOAD CLOTHES, ETC. DRIVER SIDE SLIDING DOOR WOULD NOT ACTIVATE, NOR COULD I OPEN IT MANUALLY. TRIED, TRIED, TRIED - BOTH MANUALLY AND WITH KEY FOB & WITH BUTTON ABOVE DASH, TO NO AVAIL. IN EARLY AM LEFT MILITARY FACILITY LODGING IN INDIANA - NO PROB. TOOK TO LOCAL HERTRICH DEALER POCOMOKE CITY, MD. INDICATED +ACTUATOR+ AT A COST OF OVER $700. DECIDED TO CHECK RECALL POSSIBILITY AS A TRUE SAFETY PROBLEM IF MY GREAT GRAND CHILDREN WERE INSIDE. STARTED COPYING ALL THE 2019 COMPLAINTS ONLY TO FIND OUT THAT OUT OF 222 COMPLAINTS THE LARGE MAJORITY ARE RELATED TO THIS PROBLEM. SURELY DODGE SHOULD PUT OUT A RECALL. SUDDEN, UNEXPECTED, HAD BOUGHT 2016 DODGE AS USED CAR W/REMAINING WARRANTY. HAD TO FIX PASSENGER SIDE DOOR WHILE STILL UNDER WARRANTY BECAUSE OF A GROWLING SOUND IN MID 2017. HERTRICH DODGE CAN PROVIDE THOSE DETAILS. YES, I WANT THIS COVERED, AFTER SEEING ALL THE COMPLAINTS JUST IN 2019. WILL INFORM MY DODGE DEALER RE THIS COMPLAINT & AWAIT A RECALL SURELY! CAR HAS OVER 79K MILES. AT 81, DON+T NEED SOMEONE KILLED OR INJURED ON MY WATCH BECAUSE THEY CANNOT EXIT IN AN EMERGENCY! 7/2/19 - AM LVG LODGING FINE; HOME IN DRIVEWAY IT OCCURRED.
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Jun 21, 2019 - Washington, MO - Body, Door
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN OR CLOSE ELECTRONICALLY OR MANUALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 58821087. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 39,100.
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Jun 17, 2019 - Redford, MI - Body
JUNE 14, 2019, WHILE PARKED IN MY DRIVEWAY, THE RIGHT SLIDING DOOR WOULD NOT UNLOCK . I TRIED BOTH MANUALLY AND ELECTRONICALLY. THE DOOR IS HOPELESSLY LOCKED. I WENT THROUGH THIS WITH THE LEFT SLIDING DOOR IN JANUARY, 2019.
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Jun 17, 2019 - Redford, MI - Body
WHILE STATIONARY, THE LEFT SLIDING FAILED TO OPEN. I TRIED BOTH MANUALLY AND WITH THE KEY FOB. THAT WAS REPAIRED IN JANUARY, 2019. JUNE 14, 2019, THE RIGHT SLIDING DOOR FAILED TO OPEN, WHILE THE VEHICLE WAS PARKED. AGAIN, THE SLIDING DOOR CANNOT BE OPENED BY ANY MEANS. BOTH ISSUES HAPPENED ON MY DRIVEWAY.
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Jun 15, 2019 - Mechanicville, NY - Body
THE DRIVER SIDE REAR SLIDING DOOR IS UNRESPONSIVE. THE DOOR DOESN'T OPEN OR CLOSE MANUALLY, WITH THE POWER BUTTON, OR WITH THE KEY FOB. ALL THE OTHER DOORS WORK AS THEY ARE SUPPOSED TO. WHEN THE BUTTON ON THE FOB IS PRESSED, THE VEHICLE LIGHTS FLASH, ACKNOWLEDGING THE COMMAND, HOWEVER NOTHING HAPPENS. THE VEHICLE WAS PARKED AT MY HOME, AND WHILE TRYING TO LOAD MY INFANT CHILDREN INTO THEIR CAREERS, WE DISCOVERED THE DOOR WAS INOPERABLE. THE PROBLEM IS NOT WITH A FUSE, BECAUSE THE PASSENGER SLIDER IS ON THE SAME FUSE AND WORKS FINE. I CAN'T OPEN THE DOOR TO INSPECT THE WIRING HARNESSES; BUT IT WOULD HAVE TO BE A POORLY DESIGNED WIRING HARNESS OR PROBLEM WITH THE ACTUATOR. IF MY VEHICLE WERE IN AN ACCIDENT, I WOULD BE UNABLE TO FREE MY CHILDREN FROM THE VEHICLE.
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Jun 13, 2019 - Yukon, OK - Body
THE LOCK ON THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT UNLOCK. THE DOOR IS STUCK AND WILL NOT OPEN SINCE THE LOCKING MECHANISM IS STUCK. IT WILL NOT OPEN MANUALLY OR AUTOMATICALLY. IT CAUSES A SAFETY HAZARD DUE TO THE FACT THAT IF AN ACCIDENT OR SOMETHING HAPPENED, THE DOOR CANNOT BE OPENED TO LET MY CHILDREN OUT.
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Jun 07, 2019 - Martinsburg, WV - Body
WHILE DRIVING ON AN EXPRESSWAY (70MPH) AT NIGHT I HEARD A LOUD BANG ON THE DRIVER'S WINDOW. I THOUGHT A BAT OR BIRD HAD HIT THE WINDOW. WHEN I GOT HOME I SAW THAT THE NOISE WAS DUE TO THE EXTERIOR WINDOW MOLDING ON THE DRIVER'S SIDE FLYING OFF. THANKFULLY NO ONE WAS RIGHT BEHIND ME.
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May 29, 2019 - Cornelius, NC - Body
MY VEHICLES (2016 DODGE GRAND CARAVAN)DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. IT APPEARS TO BE STUCK IN THE LOCK POSITION. THE AUTOMATIC DOOR WILL NOT RESPOND TO THE INTERIOR SWITCH OR THE KEY FOB AND WILL NOT MOVE FROM THE LOCK POSITION WHEN TRYING TO OPEN MANUALLY. THE VEHICLE WAS IN A PARKED POSITION WHEN ATTEMPTING TO USE THE SLIDING DOOR.
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May 24, 2019 - Wheeling, WV - Body
DOOR LOCK ACCUATOR FAILED CAUSING DRIVER SIDE SLIDING DOOR TO BE UNABLE TO BE OPENED EITHER REMOTELY, BY DRIVER DOOR SWITCH OR MANUAL LEVER ON DOOR. THIS IS A GREAT SAFETY HAZARD TRAPPING SOMEONE IN THE CAR IN THE EVENT OF AN EMERGENCY. THE DRIVER SIDE FAILED 5/23/19. THE PASSENGER SIDE FAILED LAST YEAR BUT THE DEALER WAS ABLE TO COVER THE REPAIR UNDER WARRANTY. THE PASSENGER SIDE WAS ABLE TO OPEN BUT NOT LOCK. DRIVER SIDE SLIDING DOOR CAN NOT OPEN.
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May 20, 2019 - Overland Park, KS - Body, Door
TL* THE CONTACT OWNS A 2006 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR DID NOT OPEN FROM OUTSIDE OF THE VEHICLE. ALL THE OTHER DOORS OPERATED PROPERLY. THE CONTACT MADE MULTIPLE ATTEMPTS TO OPEN THE DOOR, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
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May 14, 2019 - Mckinney, TX - Body
THE DRIVER'S SIDE SLIDING DOOR IS STUCK IN THE LOCKED POSITION. IT WILL BOT OPEN MANUALLY OR WITH THE KEY FOB. THE MESSAGE SAYS TO UNLOCK THE DOOR BEFORE ATTEMPTING TO OPEN THE DOOR BUT IT WILL BOT OPEN. THIS VEHICLE HAS LESS THAN 50K MILES ON IT WHEN THE DOOR GOT STUCK. IT IS EXTREMELY INCONVENIENT WHEN A LOT OF PEOPLE WITH VANS HAVE SMALL CHILDREN. THERE ARE NUMEROUS OTHER COMPLAINTS OF THE EXACT SAME ISSUE ONLINE. I BELIEVE THERE IS AN ISSUE WITH THE SLIDING DOORS LOCKING AS WELL. THE PASSENGER SIDE SLIDING DOOR WILL OPEN AFTER BEING LOCKED AND THE ALARM WILL SOUND. THIS IS BAD BECAUSE ANYONE CAN GET INTO YOUR CAR EVEN WITH IT LOCKED. THE LOCKING MECHANISMS IN THESE VANS NEED TO BE RECALLED AND FIXED ASAP! THANK YOU!
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Apr 29, 2019 - Peoria, IL - Body, Door
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SLIDING DRIVER'S SIDE DOOR MALFUNCTIONED AND WOULD NOT OPEN. UFTRING CHRYSLER DODGE JEEP RAM (140 RADIO CITY DR, PEKIN, IL 61554, (309) 340-4594) STATED THAT THEY BELIEVED THE LOCKING MECHANISM WAS STUCK AND MENTIONED THAT THE CONTACT'S WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,260.
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Apr 25, 2019 - Albuquerque, NM - Body
THE DRIVER SIDE SIDE DOOR STOPPED WORKING. IT CANNOT BE UNLOCKED EVEN MANUALLY, TRAPPING PASSENGERS INSIDE IF IT IS THE ONLY EXIT POINT. LOCK WILL NOT ENGAGED TO UNLOCK THE DOOR.
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Apr 25, 2019 - Laveen, AZ - Body
DRIVER+S SIDE REAR SLIDING DOOR IS STUCK CLOSED. IT CANNOT BE UNLOCKED AT ALL. I HAVE TRIED UNLOCKING THE DOOR MANUALLY AND BY PRESSING THE UNLOCK BUTTON. IS IT STUCK LOCKED. IT DOESN+T MATTER WHETHER THE VEHICLE IS PARKED OR MOVING...THE DOOR WILL NOT UNLOCK.
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Apr 24, 2019 - Sykesville, MD - Body
MY PASSENGER SIDE SLIDING DOOR IN THE BACK WHERE MY CHILD SITS WILL NOT OPEN. YOU CAN NOT MANUALLY OPEN IT OR OPEN IT IN ANY WAY. CONSUMER STATED VEHICLE WAS REPAIRED.
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Apr 22, 2019 - Perkasie, PA - Body
HAVING SEVERAL ISSUES WITH THIS VEHICLE. THE ONE THAT HAS BEEN APPARENT THE LONGEST IS THE RUST BUBBLES ALONG THE EDGE OF THE HOOD UNDER THE PAINT. PASSENGER SIDE SLIDING DOOR LOCK IS STICKING. WHEN LOCKING USING THE KEY FOB IT MAKES A LOUD BUZZING NOISE. THIS HAS BEEN ONGOING FOR SIX MONTHS OR SO. MORE RECENTLY THE DRIVER SIDE DOOR WHICH WAS FUNCTIONING FLAWLESSLY ALL OF THE SUDDEN IS STUCK IN A LOCKED POSITION AND WILL NOT OPEN. THE MANUAL LOCK ON THE INSIDE OF THE DOOR WILL NOT UNLOCK. ALMOST AS IF IT IS JAMMED. OPENED BOTH SIDE DOORS AND EVERYONE GOT IN. DROVE FOR 20 MINUTES AND TRIED TO DROP OFF MY PASSENGERS AND THE DOOR WOULD NOT OPEN ON THE DRIVER SIDE. ARE THE MOTORS DEFECTIVE? DESIGNED TO BREAK AFTER WARRANTY EXPIRES? VIDEOS ON HOW TO FIX THIS ISSUE APPEAR TO BE QUITE INVOLVED AND COMPLEX. NEARLY IMPOSSIBLE IF THE DOOR CANNOT BE OPENED.
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Apr 22, 2019 - Spartanburg, SC - Body
THE DRIVER SIDE SLIDING DOOR FAILED WITH LESS THAN 50K MILES ON THE VEHICLE. THE LOCK IS STUCK AND WILL NOT OPEN ELECTRONICALLY OR MANUALLY. THIS PREVENTS A SAFETY ISSUE IF IMMEDIATE EGRESS IS NEEDED FROM THE VEHICLE. THE ACTUATOR ON THE PASSENGER SIDE OF THE VEHICLE STARTED MAKING LOUD BUZZING NOISES AS THOUGH IT MAY FAIL SHORTLY.
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Apr 18, 2019 - Alexandria, VA - Body
TWO DAYS AGO, THE DRIVER SIDE REAR SLIDING DOOR FAILED TO UNLOCK OR OPEN, EITHER WITH THE KEY FOB OR VARIOUS BUTTONS/HANDLES. THE PASSENGER SIDE DOOR LOCK MADE A BUZZING NOISE WHEN IT LOCKED. TODAY, THE PASSENGER SIDE SLIDING DOOR STOPPED WORKING. I TOOK IT TO MY MECHANIC. HE SAID BOTH LOCKING MECHANISM MOTORS WERE BURNED OUT AT A COST TO REPLACE OF $1900. THE FIRST DOOR STOPPED WORKING WITHOUT WARNING, THE SECOND ONE MADE A BUZZING SOUND FOR A DAY OR TWO WHEN LOCKING OR UNLOCKING. THERE WAS NO IMPACT OR ROUGH ROAD DRIVING INVOLVED.
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Apr 16, 2019 - Beverly Hills, FL - Body, Door
PURCHASED IN AUG 2018, IN APRIL 2019 BOTH SIDE DOORS WOULD NOT OPEN BY ANY MEANS TRIED. NO RECALL ACCORDING TO DODGE BUT I HAVE READ MANY COMPLAINTS ON LINE AND HERE. I CONSIDER THIS A SAFETY HAZARD. I HAVE MY GRANDSON IN A CAR SEAT IN THE BACK AND IF THERE WAS AN ACCIDENT COULDN'T GET HIM OUT.
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Apr 10, 2019 - Rcrowley, TX - Body, Door
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR DID NOT FUNCTION AND THE PASSENGER SIDE SLIDING DOOR MADE AN ABNORMAL NOISE WHEN PRESSING THE BUTTON TO UNLOCK. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 49,643.
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Apr 08, 2019 - Las Vegas, NV - Body
THE PASSENGER SLIDING DOOR HAS LOCKED SHUT. I AM UNABLE TO OPEN IT AT ALL. THIS OCCURRED RANDOMLY, WHILE MY WIFE WAS BY HERSELF, 39 WEEKS PREGNANT WITH A SMALL CHILD AND A TODDLER INSIDE THE VEHICLE.. I HAVE RESEARCHED THIS MALFUNCTION AND IT SEEMS TO HAPPEN OFTEN TO THIS MAKE (DODGE AND CHRYSLER) MINIVAN IN THE PAST SEVERAL YEARS. IN MY OPINION, THIS SEEMS LIKE AN EXTREMELY HAZARDOUS MALFUNCTION. I HAVE A 4-YEAR OLD, 2 YEAR OLD, AND A NEWBORN ALL IN CARSEATS IN THE VAN. IN THE CASE OF AN EMERGENCY, AND THIS DOOR WAS UNABLE TO OPEN, I WOULD NOT BE ABLE TO GET ALL OF MY CHILDREN OUT.
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Apr 04, 2019 - Wayne, NJ - Body, Door
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. AFTER THE VEHICLE WAS PARKED, THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
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Mar 23, 2019 - Avon, NY - Body
DRIVER SIDE SLIDING DOOR JAM, DO NOT LOCK OR UNLOCK ELECTRONICALLY OR MANUAL
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Mar 20, 2019 - Canoga Park, CA - Body
NOT SURE ABOUT THE MILEAGE AS TO WHEN THIS HAPPENED (SINCE I AM NOT CURRENTLY IN MY CAR) 1THE CAR HAD BEEN PARKED AT HOME BEFORE ATTEMPTING TO UNLOCK THE DOOR, WHEN THE SLIDING DOOR (DRIVERS SIDE) MADE A "BUZZING" SOUND AND NOW THE DOOR WON'T UNLOCK. WE HAVE TRIED TO GET THE DOOR OPEN BY MANUALLY MOVING THE LOCKING SWITCH AND IT JUST DOESN'T MOVE. WE ARE CURRENTLY ONLY ABLE TO USE THE PASSENGERS SIDE SLIDING DOOR.
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Mar 18, 2019 - Columbus, GA - Body, Door
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO UNLOCK ELECTRONICALLY. THE FAILURE PROGRESSED WITHOUT WARNING. AUTONATION CHRYSLER DODGE JEEP RAM SOUTH COLUMBUS (2201 VICTORY DR, COLUMBUS, GA 31901, (706) 522-2089) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
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Mar 09, 2019 - Parma, OH - Body
PASSENGER SLIDING DOOR LOCKED SHUT. WILL NOT OPEN AUTOMATICALLY OR MANUALLY.
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Feb 18, 2019 - Ocean Grove, NJ - Body
AFTER ONLY 27,000 MILES THE SLIDING DOOR ON THE DRIVERS SIDE WILL NOT UNLOCK/OPEN BY ANY MEANS LEAVING IT IMPOSSIBLE TO GET OUT OF THE BACK IN CASE OFF AN EMERGENCY. ALSO THE PASSENGER SIDE SLIDING DOOR WILL NOT LOCK EVEN WHILE DRIVING WHICH MEANS SOMEONE COULD OPEN IT WHILE THE CAR IS MOVING AND FALL OUT. I BELIEVE DODGE HAS INSTALLED A BATCH OF BAD ACTUATORS FOR THESE DOORS. SEARCHING THE INTERNET I HAVE FOUND THIS IS HAPPENING A LOT.
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Jan 17, 2019 - Upland, CA - Body
MY REAR SLIDING DOOR'S ACTUATOR HAS GONE OUT ON THE DRIVER'S SIDE. THIS WAS NOTICED WHEN I PULLED INTO MY DRIVEWAY AND ATTEMPTED TO LET MY CHILDREN OUT OF THE CAR, SO IT WAS TURNED OFF. THE DOOR IS STUCK IN "LOCK" AND WILL NOT OPEN. IT WILL NOT OPEN MANUALLY, OR WITH ANY OF THE AUTOMATIC BUTTONS. THIS IS AN EXTREME SAFETY HAZARD IN THE EVENT OF AN ACCIDENT TO MY 3 UNDERAGE CHILDREN, AND APPARENTLY HAS BEEN A PROBLEM FOR SEVERAL YEARS. I AM GOING TO REQUEST IN THIS DESCRIPTION THAT A RECALL FINALLY BE ISSUED BEFORE SOMEONE GETS HURT BECAUSE THEY ARE T-BONED ON ONE SIDE AND TRAPPED IN THE CAR.
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Oct 23, 2018 - Eastover, NC - Body
MY DRIVER SIDE SLIDING DOOR WILL NOT OPEN. IT SEEMS TO BE AN ISSUE WITH SEVERAL OF THESE VANS WHEN I LOOKED UP A CORRECTION TO IT. IT SEEMS TO BE STUCK IN THE LOCK POSITION AND WONT OPEN MANUALLY OR WITH THE FOB. MY 11 MONTH OLD WAS IN THE VEHICLE AND I HAVE TO CLIMB THROUGH THE CAR TO GET TO HIM.
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Oct 11, 2018 - South Bend, IN - Body
WITHOUT WARNING, THE DRIVER SIDE POWER SLIDING DOOR LOCKED AND WOULD NOT OPEN. THE DOOR WOULD NOT UNLOCK ELECTRICALLY OR MANUALLY. IF THERE HAD BEEN AN ACCIDENT THE PASSENGERS COULD POTENTIALLY BE TRAPPED IN THE VEHICLE. THE VAN WAS NOT MOVING WHEN THE DOOR FAILED. IT COST $1250 TO REPAIR/REPLACE THE MECHANISMS.
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Oct 08, 2018 - West Jordan, UT - Body
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
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Oct 04, 2018 - Davenport, IA - Body
DRIVER SIDE SLIDING DOOR IS STUCK IN THE CLOSED AND LOCKED POSITION. WILL NOT UNLOCK MANUALLY OR BY POWER UNLOCK SWITCH. NO CAUSE OR SYMPTOMS OBSERVED BEFORE THE FAILURE. THERE WAS NO MISTREATMENT OF THE DOOR. WE ALWAYS USE THE AUTOMATIC POWER CLOSURE AND LATCHING. THIS IS A SAFETY ISSUE. PASSENGERS CAN BE TRAPPED INSIDE THE VAN IN AN ACCIDENT.
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Sep 26, 2018 - Lake Jackson, TX - Body
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
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Jul 25, 2018 - Sharon, WI - Body
DRIVER SIDE SLIDING DOOR LOCK FAILED. DOOR IS SHUT AND LOCKED AND CANNOT BE UNLOCKED WITH KEY FOB OR BUTTONS ON DRIVER'S DOOR. DOOR CANNOT BE UNLOCKED MANUALLY, SLIDE LEVER WILL NOT MOVE. PASSENGER SLIDING DOOR LOCK IS MAKING LOUD BUZZING NOISE WHEN LOCKING OR UNLOCKING AND SOMETIMES HAS TO BE LOCKED/UNLOCKED MANUALLY. VEHICLE HAS NOT BEEN TAKEN TO DEALER YET/
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Mar 10, 2018 - Phoenix, AZ - Body
JACKING THE CAR USING THE MANUFACTURERS JACK INSTALLED AT THE POINTS INDICATED BY THE MANUAL CAUSED THE METAL RAIL TO SPLIT. TRIED THREE DIFFERENT PLACES ALL WITHIN 6 INCHES AND EACH TIME THE JACKING POINT SPLIT THE METAL. METAL WOULD BREAK AFTER LIFTING THE CAR AND WEIGHT WAS ON THE JACK. THE JACK WOULD HOLD THE CAR BUT THE CAR DROPPED AND MOVED EACH TIME THE METAL BROKE. PHOTOS SHOW THE BROKEN METAL BUT NOT CLEARLY BECAUSE I SPRAY PAINTED IT TO PREVENT RUST. BREAKS ARE THREE UP FRONT AND ONE IN THE BACK. ALL AT THE JACKING POINTS.
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Jun 21, 2017 - Beaver Falls, PA - Body, Door
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. UPON ATTEMPTING TO OPEN THE VEHICLE'S SLIDING DOORS, THE SLIDING DOOR ON THE DRIVER'S SIDE FAILED TO OPEN. THE PASSENGER SIDE SLIDING DOOR FAILED TO LOCK AND MADE A LOUD BUZZING NOISE WHEN THE CONTACT ATTEMPTED TO LOCK THE DOOR. THE VEHICLE WAS TAKEN TO NAPLETON ELLWOOD CITY CHRYSLER DODGE JEEP RAM (1000 LAWRENCE AVE, ELLWOOD CITY, PA 16117) WHERE IT WAS DIAGNOSED THAT THE LOCKS ON BOTH SLIDING DOORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THEY COULD NOT ASSIST DUE TO THE EXTENDED USE OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
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Apr 17, 2017 - Collidge, AZ - Body, Hood
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE HOOD OPENED WITHOUT WARNING AND CAUSED THE WINDSHIELD TO SHATTER. THE DRIVER SUSTAINED CUTS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE POLICE WAS NOTIFIED, BUT THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN HOME ONCE THE HOOD WAS TIED DOWN WITH ROPES. THE CONTACT INSPECTED THE HOOD AND NOTICED THAT THE HOOD BRACKETS ON BOTH SIDES WERE MISSING BOLTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,100.
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Jun 08, 2016 - Chicago, IL - Body
I WAS DRIVING AT 2 OR 3 MPH IN HEAVY TRAFFIC ON A CITY STREET AND THE CAR ACCELERATED WHEN I TOUCHED THE BRAKE. PRESSURE ON THE BRAKE PEDAL WOULD NOT STOP THE VEHICLE AND IT CRASHED INTO THE CAR AHEAD, PUSHING IT INTO THE SECOND CAR AHEAD. EVENTUALLY THE RPMS DROPPED AFTER THE COLLISION. FAULT CODE SHOWED HEADLAMP MODULE (TIPM)
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