Steering Problem on the 2005 CHRYSLER TOWN AND COUNTRY
Car problem(s) with the 2005 CHRYSLER TOWN AND COUNTRY.
This database includes information received by NHTSA from consumers either directly or as recorded by the Vehicle Safety Hotline. This information may be used by NHTSA during the investigation process.
You may file your own complaint by calling the NHTSA Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153. You can also file your complaint online.
Problem with Steering
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Apr 11, 2019 - San Bernardino, CA - Steering
SIMILAR TO RECALL CAMPAIGN ID 14V343000: MY VEHICLE WHILE IN MOTION HAS EXPERIENCE ENGINE SHUTOFF. THIS SUBSEQUENTLY DISABLES POWER STEERING, BRAKES, AND AIRBAGS. TWICE, IN AS MANY WEEKS, THIS HAS OCCURRED ON CITY STREETS.
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Dec 26, 2018 - Monroe, MI - Steering
LOST MY POWER STEERING AT 70MPH ON I75, TRAVELING FROM OHIO TO MICHIGAN, CHRISTMAS, WITH MY FAMILY IN THE CAR. THE WHEEL ON THE RT HAD SOME WOBBLE IN IT, BUT I WAS ABLE TO GET THE VEHICLE STOPPED WITH VERY LITTLE STEERING LEFT. STEERING FLUID ALL OVER UNDER THE VEHICLE. I LOOKED IT UP ON LINE, AND FOUND THAT THIS IS A NOTORIOUS PROBLEM WITH THE 2005 CHRYSLER TOWN AND COUNTRY, WITH A $1300+ REPAIR BILL. HAVE THERE BEEN CRASHES BECAUSE OF THIS? IS THERE A RECALL ON THIS? WHY NOT? WE WERE VERY LUCKY THIS TIME.....
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Jun 24, 2017 - Cabot, AR - Steering
I FILLED UP MY GAS TANK. I BARELY GOT DOWN THE ROAD AND MY ENGINE STARTED SPUTTERING. AS I ENTERED A LEFT TURN THE STEERING WHEEL LOCKED UP. I RAN INTO A CURB AND HAD TO PRESS THE GAS PEDDLE SEVERAL TIMES TO KEEP IT FROM DYING. AFTER TRYING TO TURN THE WHEEL SEVERAL TIMES THE STEERING FINALLY LOOSENED UP. THE CAR CONTINUED TO SPUTTER ALL THE WAY HOME. I TOOK THE CAR OUT AN HOUR LATER AND THE SPUTTERING HAD QUIT AND THE STEERING WAS BETTER. 2 DAYS LATER I WAS DRIVING ON THE FREEWAY. AS I ENTERED A LEFT CURVE MY STEERING LOCKED UP. THIS WAS VERY SCARY BECAUSE I HAD MY DAUGHTER IN THE CAR. I MANAGED TO GET TO THE SIDE OF THE FREEWAY, BUT THE STEERING WHEEL WOULD NOT TURN AT ALL. I PLAYED WITH THE WHEEL TRYING TO TURN IT BACK AND FORTH. I TURNED OFF THE VAN AND THEN BACK ON AGAIN. THE WHEEL WAS STILL LOCKED. FINALLY AFTER SEVERAL SCARY MINUTES THE WHEEL UNLOCKED AND I CAUTIOUSLY CONTINUED HOME. THIS WAS VERY DANGEROUS AS WE COULD HAVE GOTTEN IN A SEVERE ACCIDENT SINCE THIS HAPPENED AT FREEWAY SPEEDS. THE STEERING WHEEL LOCKING UP HAS HAPPENED OFF AND ON BEFORE AFTER STARTING THE CAR AND ATTEMPTING TO BACK OUT OF THE DRIVEWAY. IT ALWAYS LOOSENED UP AFTER A FEW MINUTES. NOW I AM SCARED TO DRIVE THIS CAR BECAUSE I DON'T KNOW WHEN THIS WILL HAPPEN AGAIN. THIS IS OUR PRIMARY TRANSPORTATION. I HAVE ALSO NOTICED THAT WHEN IT IS WET OR RAINING THE CAR WILL ALSO HAVE PROBLEMS WITH THE STEERING.
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May 16, 2017 - Canton, GA - Steering
WHILE TRAVELING DOWN HILL IN MY NEIGHBORHOOD AT APPROXIMATELY 15-20MPH MY 2005 CHRYSLER TOWN AND COUNTRY SHUT DOWN. I DID NOT NOTICE IF ANY CHECK ENGINE LIGHTS CAME IN BECAUSE I WAS JUST FOCUSED ON NOT HITTING ANYTHING OR DYING. HOWEVER I DID NOTICE THAT THE GAS HAND SAID IT WAS ON E, THE SPEEDOMETER SAID 0, AND THE TEMPERATURE GAGE WAS AT THE COOLEST SETTING. THE BREAKS STOPED WORKING COMPLETELY AND THE STEERING WHEEL WAS VERY HARD TO TURN. IF IT HAD NOT BEEN FOR THE SPEED BUMPS IN MY ARE HOOD I WOULD HAVE WRECKED FOR SURE. THANKFULLY I DIDN'T AND INWAS ABLE TO SLOWY MAKE THE TURN (WITH A LOT OF EFFORT) I NEEDED TO AT THE END OF THE HILL. THE HEADLIGHTS AND THE RADIO DID WORK THE ENTIRE TIME. ONCE I WAS ABLE TO STOP THE VAN COMPLETELY I TURNED THE KEY TO THE OFF POSITION AND RESTATED IT. IT DID START ON THE 1ST TRY AND I WAS ABLE TO MAKE IT HOME (LESS THEN 1 MILE AWAY). I AM NOW TERRIFIED TO DRIVE IT BECAUSE NO ONE CAN FIGURE OUT WHAT IS WRONG WITH IT. THE VAN HAS BEEN KEPT IN GOOD SHAPE, OIL CHANGES, SCHEDULED MAINTENANCE, ETC. AND IT'S NEVER BEEN IN AN ACCIDENT.
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Mar 27, 2017 - Wake Forest, NC - Steering
POWER STEERING PUMP WENT BAD.
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Mar 27, 2017 - Wake Forest, NC - Hydraulic Power Assist System
POWER STEERING PUMP WENT BAD.
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May 09, 2016 - Dorothy, NJ - Steering
2005 CHRYSLER TOWN AND COUNTRY, 96,000 MILES, LOSES POWER AND STEERING LOCKS WHEN DRIVEN THROUGH ANY WETNESS. THE VAN IS UNCONTROLLABLE AND SERIOUSLY DANGEROUS. NO ONE CAN SAY FOR CERTAIN WHAT IS CAUSING IT THEREFOR THERE IS NO RELIABLE REPAIRS. IT COULD JUST BE LIGHT RAIN AND NO PUDDLES BUT EXPOSURE TO WETNESS SEEMS TO BE THE COMMON DENOMINATOR. IT HAS OCCURRED TURNING LEAVING OUR DRIVEWAY, I LANDED ON MY NEIGHBORS LAWN AND IT HAS OCCURRED AT 50 MPH AND CAUSED ME TO DRIFT INTO ON COMING TRAFFIC. THE BATTERY LIGHT COMES ONE AND THE RADIO SHUTS OFF WHEN IT HAPPENS. I'M TERRIFIED TO DRIVE IT. CHRYSLER SAID THEY KNOW NOTHING ABOUT THIS BUT THE DISCUSSIONS OUT ON THE INTERNET TELL A VERY DIFFERENT STORY. IF WE COULD HAVE A CLEAR RECOMMENDATION ON HOW TO FIX THIS IT WOULD BE EXTREMELY HELPFUL. I HOPE MY FAMILY DOES NOT DIE IN THIS VAN, OR GOODNESS FORBID WE HURT SOMEONE ELSE. WE HAVE FEW OPTIONS FINANCIALLY AND NO CERTAINTY TO WHAT IS CAUSING THIS. WE CANNOT REPLACE EVERYTHING UNDER THE HOOD AND HOPE THIS GOES AWAY, ONLY TO FIND OUT WHEN WE ARE DRIVING SOMEWHERE WE CANNOT GET THE VAN OUT OF THE PATH OF ON COMING TRAFFIC. PLEASE HELP.
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Apr 23, 2016 - Chesapeake, VA - Steering
THE POWER STEERING STOPS WORKING WHILE DRIVING IN THE RAIN. THE BATTERY LIGHT WILL ILLUMINATE AND WARNING CHIME IS HEARD WHEN THIS HAPPENS. VERY DIFFICULT TO TURN THE WHEEL WHILE IN MOTION, AT ANY SPEED. HAS HAPPENED WHILE PULLING OUT OF DRIVEWAY, TURNING INTO A BANK PARKING LOT AND ANOTHER TIME WHILE AT AN INTERSECTION. TOOK THE VAN INTO A REPAIR SHOP, MECHANIC SAID BELT WAS IN GOOD SHAPE AND TENSION ON BELT WAS FINE, DIDN'T NEED REPLACING. HE HAD NO OTHER EXPLANATION AS TO WHY THIS WOULD OCCUR. HAS HAPPENED TO US ON THREE DIFFERENT OCCASIONS NOW. AFRAID TO DRIVE VAN WHEN IT IS WET OUTSIDE.
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Jul 27, 2015 - Norman, OK - Steering
I JUST PICKED UP THE CAR AFTER GETTING RECALL R03 PERFORMED AT FOWLER DODGE IN OKLAHOMA CITY. I HAD NEVER HAD THE PROBLEM THAT WAS STATED IN THE RECALL BUT WAS ADVISED TO GET IT FIXED ANYWAY. ON MY WAY HOME FROM THE DEALERSHIP ON 07/27/15 AT APPROX. 1800 HRS. I HIT A BUMP AND THE KEY FOB WENT TO THE OFF POSITION LEAVING ME WITH OUT POWER STEERING , BRAKES, AND ENGINE. THAT IS WHAT THE RECALL WAS SUSPOSE TO FIX. THE ONE PROBLEM I HAD NEVER HAD WITH THE VEHICLE, NOW I AM HAVING IT AFTER THE RECALL.
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Apr 29, 2015 - Alexandria, VA - Steering
HAS HAPPENED NUMEROUS TIMES NOW. VEHICLE CUTS OUT AND STEERING GOES OUT AFTER GETTING GAS. HAS HAPPENED ON BUSY ROAD AND IS TERRIFYING. HAVE SEEN SEVERAL SUCH COMPLAINS ABOUT THIS MAKE AND MODEL.
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Mar 22, 2015 - Savannah, GA - Steering
I WAS MAKING A LEFT TURN AND THE STEERING WHEEL WAS HARD TO TURN LEFT,NOT TO THE RIGHT.WHILE TURNING LEFT THE STEERING COLUMN MADE A LOAD NOISE.WHEN I PARKED TOOK THE KEY OUT THE SWITCH THE MOTOR CONTINUED TO RUN FOR ABOUT 3-5 SECONDS BEFORE IT STOPPED. WHEN I CAME OUT OF THE STORE CRANKED UP AND WENT STRAIGHT HOME SLOWLY AND THE LEFT TURN WAS STILL HARD TO MAKE AND WHEN I STOPPED IN MY DRIVE WAY I PUT THE VEHICLE IN PARK AND TOOK THE KEY OUT THE MOTOR RAN FOR ABOUT ANOTHER 5 SECONDS.I CHECKED THE POWER STEERING FLUID , THE OIL AND COOLANT ALL LOOKED OKAY I WAITED ABOUT 15 MIN. AND CRANKED THE VEHICLE UP THE KEY SEEM TO TURN FARTHER THAN NORMAL BUT IT CRANKED UP OKAY,SO I SHUT IT BACK OFF TOOK THE KEY OUT AND THE MOTOR RAN ANOTHER 3 -5 SEC. I PUT THE KEY BACK IN THE SWITCH AND THE RADIO AND MILEAGE STARTED FLASHING ON AND OFF SO I TOOK THE KEY OUT AND TALKED TO A MECHANIC ABOUT IT.
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Feb 22, 2015 - Rock Hill, SC - Steering
I LEFT MY HOUSE & A MILE AT THE MOST DOWN THE ROAD. I HEARD A NOISE & FELT THE REAR END SLIDE TO THE RIGHT. I TRIED TURNING THE WHEEL TO STRAIGHTEN THE VAN NOTHING HAPPENED. THE STEERING WHEEL WENT SIDE TO SIDE, BUT THE WHEELS DIDN'T TURN. I WONDERED WHY THE VAN HAD SLIDE TO THE SIDE. THAT IS WHEN I REALIZED THERE WAS NO STEERING B/C THE DIRECTION DIDN'T CHANGE & IT WAS LIKE THE STEERING WHEEL WAS JUST THERE. I WAS COHERENT THE ENTIRE TIME, I NOTICED AT THAT TIME I WAS HEADED FOR THE EMBANKMENT ACROSS THE OTHER LANE OF TRAFFIC. (IT IS A TWO LANE ROAD.) I ALREADY KNEW THERE WAS NO STEERING, SO I GRABBED THE WHEEL WITH BOTH HANDS, PLANTED MY FEET TO THE FLOOR BOARD! I THEN ASKED GOD TO FORGIVE ME. THE VAN HIT THE EMBANKMENT HEAD ON ,FLIPPED, VANS TOP SCRAPPED ALL THE WAY DOWN JUST ON THE EDGES WHERE THE FRAME IS. THEN IT LANDED ON THE PASS. SIDE & SLID BACKWARDS INTO THE EMBANKMENT ( ON THE SIDE OF THE ROAD I WAS ORIGINALLY GOING DOWN.) ON THE OTHER SIDE OF THE ROAD. I TRIED TO GET OUT B/C I THOUGHT I SAW SMOKE. IT WAS THE AIRBAGS, THEY HAD EXPLODED.MY SHINS LOOKED LIKE I GOT BEAT WITH A BASEBALL BAT, THE SEAT BELT GOT STUCK, &THE DOORS LOCKED. I LIFTED THE DRIVER DOOR UP OVER MY HEAD. (VAN WAS ON PASS. SIDE).A MAN HELPED ME GET OUT & VAN WAS PULLED ONTO ALL 4 TIRES. I HAD BACK SURGERY ON 4-23-14. I WENT & HAD XRAYS TAKEN. I FILLED AN INVESTIGATION W/CHRYSLER [XXX]#[XXX] ,[XXX]TOOK PICS. OF VAN, ASKS QTS & SENT TO CHRYSLER.[XXX] W/CUST. CLAIM RESOLUTION GRP 248-512-2934 SENT LETTER B/C VAN @ SALVAGE 803-324-7510,980-8900 & TAMPERED W/ NO INVEST. COULD BE DONE. THEY HAVE TO GO TO THE SCENE OF WRECK (STANDARD PROCEDURE) & DIDN'T.I CONTACTED [XXX] & NUMEROUS OTHERS @CHRYSLER 800-247-9753 REASON?.1.)4 BLOWN TIRES REMOVED 2.)FUSES WERE GONE. IT WAS TOTALED! I FAXED IN PIC.S FROM THE SCENE & LETTER. PLEASE HELP ME! [XXX] CALLED SAID THE CASE IS NOT REOPENED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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Feb 15, 2015 - Pullman, WA - Steering
THIS IS DANGEROUS - CAR STALLED WHILE ON HIGHWAY AND DURING A TURN, LOCKING OUT THE STEERING SYSTEM AND PUTTING MY CAR INTO ONCOMING TRAFFIC. THIS HAPPENED AFTER FILLING THE CAR UP WITH GAS - AS WITH OTHER CHRYSLER MODELS OF THIS YEAR, IT LOOKS LIKE THERE IS A PROBLEM WITH THE VALVE IN THE GAS TANK. I EXPERIENCED SPUTTERING AFTER GAS FILL UPS TWO DAYS PRIOR, AND THIS FINAL FILL UP THE ENGINE COMPLETELY DIED. I HAD MY WHOLE FAMILY IN THE CAR. FORTUNATELY WE AVOIDED AN ACCIDENT, BUT IF WE HAD BEEN IN ONE AND SURVIVED I WOULD HAVE SUED. THERE IS A WHOLE FORUM ONLINE AT THIS ADDRESS OF PEOPLE WHO HAVE EXPERIENCED THE SAME ISSUE AND HAVE BEEN PUT IN DANGEROUS SITUATIONS. HTTP://EN.ALLEXPERTS.COM/Q/CHRYSLER-REPAIR-807/F/STALLING-REFUELING.HTM.
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Jan 15, 2015 - Richmond, VA - Steering
AFTER FILLING UP THE GAS TANK MY CHRYSLER TOWN AND COUNTRY STALLED ON THE ROAD. ALL THE ELECTRONIC FUNCTIONS OF MY MINI VAN I.E. THE BRAKES AND THE STEERING WHEEL WERE DISABLED AND I HAD TO PULL IT ON THE SIDE. IT WAS THANKSGIVING DAY SO THERE WAS LIGHT TRAFFIC ON THE ROAD. I IMMEDIATELY PUT ON HAZARD LIGHTS TO AVOID ANY COLLISION FROM THE CAR THAT WAS DRIVING BEHIND ME. THE NEXT DAY TOOK THE VEHICLE TO CHRYSLER DEALER AND THEY DID SEVERAL THINGS THAT COSTS TOTAL OF $1335 BUT NEXT TIME I FILLED UP THE TANK IT HAPPENED AGAIN. I WENT ONLINE TO GOOGLE THIS PROBLEM AND FOUND OUT THAT THIS IS A VERY COMMON PROBLEM WITH TOWN AND COUNTRY MINI VAN. IT DOES POSES A DANGEROUS SITUATION TO SOME EXTENT. THIS WAS SUPPOSE TO BE A RECALL FROM CHRYSLER BUT THEY TOTALLY IGNORED THIS. THE FIX TO THIS PROBLEM IS REPLACING THE FUEL TANK...A BIG EXPENSE.
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Nov 05, 2014 - Las Vegas, NV - Steering
MY CHRYSLER TOWN & COUNTRY CONSTANTLY HAS ISSUES WITH FLICKERING LIGHTS, WHACKED OUT SPEEDOMETER, ALL LIGHTS IN DASH GO HAYWIRE INCLUDING HEADLIGHTS. SOMETIMES THE ENGINE SHUTS DOWN TEMPORARILY WHILE DRIVING OR EVEN FAILS AT STOPLIGHTS. WELL A WHILE AGO I HAD TAKEN MY SON TO THE DOCTORS AND ON THE WAY HOME MY VAN STARTED ACTING UP SO BAD THAT THE ENGINE COMPLETELY SHUT DOWN INCLUDING POWER STEERING AND CAUSED ME TO GO INTO THE NEXT LANE AND LUCKILY WE WEREN'T HIT BY ANOTHER DRIVER! AFTER SITTING THERE IN THE MIDDLE OF THE LANE DURING RUSH HOUR FOR ABOUT 10 MINUTES IT FINALLY DECIDED TO START UP BUT THIS IS NOW A CONSTANT ISSUE. AFTER SEEING SO MANY COMPLAINTS WITH THE SAME ISSUE I DON'T UNDERSTAND HOW THE MANUFACTURER IS GETTING AWAY WITH NO RECALL. I FEAR FOR MY SAFETY EVERY DAY AND HAVE ALREADY FORKED WAY TOO MUCH MONEY INTO IT TRYING TO FIND A SOLUTION TO THE PROBLEM. PLEASE ANYBODY HAVING THE SAME ISSUE PLEASE FILE A COMPLAINT IN HOPES THAT THEY WILL ISSUE A RECALL. THANKS
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Oct 06, 2014 - Centerville, OH - Steering
AFTER FILL UP, VEHICLE STALLS, THE ENGINE CUTS OFF AND THE VEHICLE LOSES ALL POWER AND POWER STEERING. THIS HAPPENED FIRST ON A CROSS COUNTRY TRIP AND CAUSED SOME SERIOUS SAFETY CONCERNS WHEN ATTEMPTING TO EXIT THE GAS STATION AND MERGE ONTO THE HIGHWAY. THIS PROBLEM HAS BEEN OCCURRING REGULARLY FROM THE FIRST INSTANCE IN 2011. WHEN FUELING, THE VAN IS NEVER OVER FILLED; WE FILL UNTIL THE PUMP CLICKS OFF. THIS SEEMS TO BE A FAIRLY COMMON PROBLEM IN THIS GENERATION OF MINIVANS AS REPRESENTED IN ONLINE FORUMS TRYING TO DIAGNOSE THE PROBLEM.
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Sep 08, 2014 - Phoenix, AZ - Steering
I HAVE POWER STEERING NOISE ON MY T&C 2005 CHRYSLER VAN. IT USED TO COME INITIALLY ON COLD START AND LATER IT IS COMMON EVEN ON HOT DAYS AND THE NOISE IS CONTENTIOUS WHEN EVER I TURN THE WHEEL. IT LOOKS IT IS MANUFACTURE ISSUE AND NEVER RECALLED FROM CHRYSLER AS I SEE LOT OF COMPLAINTS ON DIFFERENT ONLINE FORUMS.
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Jul 10, 2014 - Cudahy, WI - Steering
CAR STALLED OUT WITHOUT WARNING AT 55 TO 60MPH. NO WARNING LIGHTS,FULL FUEL,NO BLOWN FUSES. COASTED TO EMERGENCY LANE. RESTARTED VEHICLE WITH NO WARNING LIGHTS OR PROBLEMS. HAS DONE THIS SEVERAL TIMES WITH DIFFERENT DRIVERS.
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Jun 21, 2014 - Indialantic, FL - Steering
IN THE RAIN OR WHEN THERE IS STANDING WATER ON THE ROAD, THE POWER STEERING WILL FAIL. THIS USUALLY HAPPENS AT LOWER SPEEDS, AND OFTEN WHILE LOWING DOWN OR TURNING. THE POWER STEERING WILL STOP TEMPORARILY AND YOU LOSE ALL CONTROL OF THE VEHICLE. THIS HAS HAPPENED TO MY WIFE AS WELL WHILE SHE WAS TURNING IN TRAFFIC. THE POWER STEERING WILL START WORKING AGAIN USUALLY IN LESS THAN A MINUTE. IT IS VERY DANGEROUS, AS YOU HAVE NO CONTROL. IT ONLY HAPPENS WHEN THERE IS STANDING WATER IN THE ROAD DURING OR JUST AFTER MODERATE TO HEAVY RAIN. THERE HAVE BEEN MULTIPLE REPORTS OF THIS PROBLEM ON THE CHRYSLER FORUMS. PLEASE ADVISE IS ANYTHING BEING DONE ABOUT THIS DEFECT?
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May 22, 2014 - Escondidi, CA - Steering
TOOK TOWN&COUNTRY FOR OIL CHANGE. WHILE TECH DOING SAFETY CHECK, RECOMMENDED 2 TWO TIRES. WHILE ON THE LIFT HE NOTICED THAT THE RACK AND PINION WAS LEAKING POSSIBLY AT THE SEALS. RECOMMENDED REPLACING RACK AND PINION AT A COST OF OVER $700. THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS MODEL AND 2005/2006 YEARS. THERE IS A LOT OF POSTED DOCUMENTATION ON THE WEB TO INVESTIGATE FURTHER.
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Apr 16, 2014 - Stroudsburg, PA - Steering
THE VEHICLE EXPERIENCES SUDDEN POWER FAILURES. THE ENGINE SHUTS OFF WHILE MOBILE WITH A SUDDEN LOSS OF POWER STEERING AND BRAKES. IT IS VERY DANGEROUS AS I COULD HAVE LOST CONTROL OR BEEN REAR ENDED. INTERNET RESEARCH HAS NOTED THAT DEALERS HAVE DIAGNOSED THAT THE EVAPORATOR VALVE IN THE FUEL TANK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE.
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Mar 31, 2014 - Mountville, SC - Steering
THIS PROBLEM HAS HAPPENED MULTIPLE TIMES OF THE PRIOR 2-3 YEARS. WE BOUGHT THE VAN USED AND THE PROBLEM HAS HAPPENED MULTIPLE TIMES SINCE PURCHASED. IN THE RAIN OR WHEN THERE IS STANDING WATER ON THE ROAD, THE POWER STEERING WILL FAIL. THIS USUALLY HAPPENS AT LOWER SPEEDS, AND OFTEN WHILE LOWING DOWN OR TURNING. THE POWER STEERING WILL STOP TEMPORARILY AND YOU LOSE ALL CONTROL OF THE VEHICLE. THIS HAS HAPPENED TO MY WIFE TWICE WHILE SHE WAS TURNING IN TRAFFIC. THE POWER STEERING WILL START WORKING AGAIN USUALLY IN LESS THAN A MINUTE. IT IS VERY DANGEROUS, AS YOU HAVE NO CONTROL. IT ONLY HAPPENS WHEN THERE IS STANDING WATER IN THE ROAD DURING OR JUST AFTER MODERATE TO HEAVY RAIN. THERE HAVE BEEN MULTIPLE REPORTS OF THIS PROBLEM ON THE CHRYSLER FORUMS. WE TOOK OUR VAN TO A MECHANIC AND THEY REPLACED THE RACK AND PINION, BUT THE PROBLEM HAS PERSISTED. I HAVE READ O N THE CHRYSLER FORUM WHERE OTHERS HAVE REPLACED THE POWER STEERING PUMP, PULLEYS, BELTS, ETC. AND STILL HAVE THE SAME PROBLEM.
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Jun 08, 2013 - Royal Palm Beach, FL - Steering
WHEN RAINING OR DRIVING THROUGH A SMALL PUDDLE, THE POWER STEERING LOCKS UP AND I HAVE NO CONTROL OVER VEHICLE. THIS MAY LAST UP TO 30 SECONDS BEFORE RETURNING TO NORMAL. VERY DANGEROUS!
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May 07, 2013 - Romeoville, IL - Steering
I HAD JUST STARTED THE VAN TO START TO EXIT A PARKING LOT. I WAS TRAVELING ABOUT 5 MPH. AS I ROUNDED A CORNER TO THE EXIT, THE VAN'S ENGINE JUST SHUT OFF. I COULDN'T STEER AND THE BRAKES DIDN'T WORK. I HAD TO COAST UNTIL THE VAN STOPPED TO THE GEAR IN PARK AND ATTEMPT A RESTART. AFTER I WAS AT A COMPLETE STANDSTILL I WAS ABLE TO CHANGE THE GEAR TO PARK AND RESTART THE VAN. AFTER THAT IT DIDN'T STALL AT ALL ON THE RIDE HOME.
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Oct 02, 2012 - El Dorado , AR - Steering
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED BRAKE FAILURE NUMEROUS TIMES. THE MOST RECENT FAILURE OCCURRED WHILE DRIVING THROUGH AN INTERSECTION AT APPROXIMATELY 25 MPH AND THE BRAKES FAILED TO ENGAGE. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING AREA AND WAS ABLE TO STOP BUY ENGAGING THE EMERGENCY BRAKE. THE BRAKE PAD AND TIRES WERE REPLACED AT 18,000 MILES, THE STRUT WAS REPLACED AT 5,000 MILES, AND THE ROTORS WERE REPLACED AT 28,000 MILES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE STEERING WHEEL MADE A GRINDING NOISE AND WAS HARD TO TURN. IN ADDITION, THE DOORS COULD NOT BE UNLOCKED AUTOMATICALLY OR MANUALLY AND SOMETIMES THE DOORS OPENED INDEPENDENTLY WHILE DRIVING. THE VEHICLE WAS TOWED TO THE DEALER WHO INSPECTED THE VEHICLE AND STATED THAT THE BRAKE MASTER CYLINDER EXHIBITED OIL CONSUMPTION THEREFORE, THE VEHICLE WAS UNSAFE TO DRIVE AND THEY COULD NOT COMPLETE THE VEHICLE INSPECTION. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 48,800.
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Mar 13, 2012 - West Chester, PA - Steering
STEERING MAKES NOISES AND RACK AND PINION IS LEAKING ON BOTH SIDES AFTER 89K MILES. VEHICLE DOES NOT PASS STATE INSPECTION BECAUSE OF THAT. CHRYSLER DOES NOT COVER THE REPAIR ALTHOUGH IT SEEMS TO BE A MANUFACTURER DEFECT JUDGING FROM THE NUMBER OF INCIDENTS THAT CAN BE FOUND HERE OR ELSEWHERE ON THE INTERNET.
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Feb 06, 2012 - Brownsburg, IN - Steering
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THERE WAS A HUMMING NOISE COMING FROM THE STEERING AREA. A LOCAL MECHANIC DIAGNOSED THAT THE POWER STEERING PUMP AND LINE WOULD NEED TO BE REPLACED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 128,000.
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Dec 13, 2011 - Manassas, VA - Steering
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT HE WOULD HEAR A NOISE COMING FROM THE STEERING COLUMN WHILE DRIVING APPROXIMATELY 15 MPH. THE CONTACT REPLACED THE POWER STEERING PUMP HIMSELF, BUT THE FAILURE CONTINUED. THE CONTACT ALSO STATED THAT THE NOISE HAD BECOME LOUDER OVER TIME. IN ADDITION, THE STEERING WHEEL MOMENTARILY SEIZED ON ONE OCCASION. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
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Nov 23, 2011 - Conway , SC - Steering
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT A LOUD WHINING NOISE EMITTED FROM THE STEERING COLUMN WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO PERFORMED A DIAGNOSTIC TEST. THE FAILURE WAS LOCATED AT THE POWER STEERING PUMP. THE DEALER REPLACED THE POWER STEERING PUMP, BUT THE FAILURE CONTINUED. THE DEALER PERFORMED A SECOND DIAGNOSTIC TEST THAT LOCATED THE FAILURE AT THE RACK AND PINION. THE RACK A PINION WAS LEAKING FLUID. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 138,000.
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Nov 21, 2011 - New Martinsville, WV - Steering
VAN WAS MAKING HORRIBLE NOISE WHEN TURNING. TOOK VEHICLE TO THE MECHANIC. HAD TO REPLACE RACK AND PINION. HAD POWER STEERING PUMP REPLACED ALSO. THIS VAN HAS BEEN NOTHING BUT A MONEY PIT. I SEE MANY OTHERS WITH THIS COMPLAINT. I ALSO FILED A COMPLAINT A WHILE BACK HAVING MAJOR ELECTRICAL ISSUES. I SEE THE RACK AND PINION IS A MAJOR ISSUE ALSO. IT WAS VERY EXPENSIVE TO FIX AS WELL AS MY ELECTRICAL PROBLEMS. RECALL ON ANYTHING????
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Nov 16, 2011 - Conway, SC - Steering
WAS TOLD I NEED TO REPLACE THE RACK AND PINION STEERING ON MY VEHICLE. LESS THAN A YEAR AGO I HAD THE PUMP FOR THIS REPLACED.
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Jun 28, 2011 - Willow Spring, NC - Steering
MY 69 YEAR OLD MOTHER'S 2005 TOWN AND COUNTRY HAS BEEN WHINING FOR OVER A YEAR. TWICE SHE TOOK IT TO THE DEALER IN RALEIGH WHERE SHE BOUGHT IT. THEY SAID THEY COULDN'T REPRODUCE THE WHINE. LAST WEEK, SHE WAS IN A TOWN AN HOUR AWAY AND HAD TO PULL OVER AND HAVE IT TOWED. MECHANIC REPLACED POWER STEERING PUMP, BUT IT DIDN'T CORRECT THE PROBLEM. HE SAYS ENTIRE RACK AND PINION SYSTEM NEEDS REPLACING. HER VAN HAS 52K MILES.
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Mar 24, 2011 - Lombard, IL - Steering
2005 CHRYSLER TOWN AND COUNTRY. WHILE VEHICLE WAS UNDER WARRANTY, BROUGHT IT TO THE DEALER MULTIPLE TIMES FOR A NOISE HEARD WHEN STEERING. DEALERSHIP TOLD US THAT THERE WAS NO PROBLEMS. NOW, CAR IS MAKING A MUCH LOUDER NOISE AND WE ARE BEING TOLD THAT THE POWER STEERING RACK NEEDS TO BE REPLACED AT A COST OF $1300. AFTER RESEARCHING ONLINE, IT IS A DEFINITE PROBLEM WITH THIS MODEL YEAR AND A RECALL SHOULD BE ISSUED BY CHRYSLER AND THESE FAULTY STEERING COLUMNS SHOULD BE ACKNOWLEDGED AND REPLACED BY THEM. I HAVE THREE SMALL CHILDREN AND DO NOT HAVE $1300 TO PUT INTO THIS LEMON OF A CAR THAT CHRYSLER SHOULD HAVE FIXED WHEN I INITIALLY COMPLAINED ABOUT THE PROBLEM WHEN THE CAR WAS NEW.
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Feb 08, 2011 - Fairfield, ME - Steering
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE STEERING COLUMN FRACTURED AND THE VEHICLE CRASHED INTO A SNOW BANK. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE BOLTS THAT ATTACHED THE STEERING COLUMN TOGETHER WERE REPLACED. THE FAILURE MILEAGE WAS 87,958.
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Feb 06, 2011 - Hillsborough, NC - Steering
RACK AND PINION FAILURES IN CHRYSLER T&C'S. WHINING NOISE COMING FROM STEERING SYSTEM, CHANGES PITCH UPON ACCELERATION/DECELERATION.
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Jan 13, 2011 - Lakeside, CT - Steering
I OWN A 2005 T/C ABOUT A YEAR AGO WHINING NOISE NOTICED WHEN COLD GO AWAY AFTER WARMING UP DID NOT THINK MUCH OF IT. STARTED UP AGAIN THIS WINTER CHECK THE POWER STEERING LOW FILLED UP IMPROVED STEERING, THEN NOTICED LEAK IN DRIVEWAY WENT TO GARAGE TOLD HAVE TO REPLACE RACK POWER STEERING ABOUT A $800 JOB. CHECKED OUT ONLINE AND FOUND A LOT OF SIMILAR COMPLAINTS SO MY QUESTION IS WHEN IS CHRYSLER GOING TO STEP UP TO THE PLATE WITH THE RECALL.
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Jan 11, 2011 - Broomall, PA - Steering
OWN A 2005 CHYRSLER TOWN & COUNTRY TOURING VAN, W/93K MILES. IN THE PAST 2 YEARS, THE POWER STEERING FAILS W/O WARNING WHEN THE VAN TRAVELS OVER WATER. THE DEALER THINKS IT'S A WEAK TENSION BAR ON A POWER BELT, BUT HE CAN'T BE CERTAIN. THE POWER STEERING LOSS LASTS ABOUT 15-30 SECONDS AND SEVERELY COMPROMISES MANEUVERABILITY AND CONTROL OF THE VEHICLE. IT ALSO APPEARS TO SHORT OUT THE ALTERNATOR BECAUSE THE BATTERY WARNING LIGHT GOES ON. IS THERE ANYTHING IN YOUR DATA BASE ABOUT THIS? I CAN FIND NO RECALLS FOR THIS YEAR OR MODEL.
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Jan 09, 2011 - Bradenton, FL - Steering
WE OWN A 2005T OWN & COUNTRY TOURING, WITH 52,000 ORIGINAL MILES. TOOK IT IN FOR SCHEDULED MAINTENANCE AND AN OIL CHANGE THIS MORNING (IT'S LAST SERVICE WAS ABOUT 4 MOS. AGO AT AROUND 43,000 MILES). THE SERVICE MANAGER SAID THE TECHNICIAN NOTICED THE POWER STEERING FLUID LEVEL WAS LOW AND UPON INSPECTING THE BUSHINGS NOTED A LEAK WHICH HE ATTRIBUTED TO THE (RACK AND PINION STEERING ASSEMBLY). THE SERVICE MANAGER SAID THAT THE RACK AND PINION ASSEMBLY WILL HAVE TO BE COMPLETELY REPLACED, ESTIMATED COST $800 PARTS AND LABOR. I'VE DONE SOME RESEARCH AND APPARENTLY THIS IS A PROBLEM MOST OWNERS ARE HAVING.I WAS ALARMED TO LEARN THAT THERE WAS A SEVERAL MONTH BACK ORDER ON THESE ASSEMBLIES WITH IN CHRYSLER. I SMELL A RAT, THERE'S EITHER AN IMPENDING RECALL OR PERHAPS A CLASS ACTION LAWSUIT BREWING HERE. THEY HAVE PEOPLE WAITING FOR THIS PART (BACK ORDER) BECAUSE IS SUCH A HUGE PROBLEM. GO TO [HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F172B27/0] SO YOU CAN SEE SOME OF THE PEOPLE WITH THIS PROBLEM. PLEASE ADVISE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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Dec 22, 2010 - Saint Louis, MO - Steering
2005 TOWN AND COUNTRY STEERING PROBLEM. PUMP IS LEAKING AND THE DEALERSHIP SAYS RACK NEEDS TO BE REPLACED. DEALERSHIP SAID THIS IS A KNOWN FAULTY ISSUE WITH THIS YEARS MODEL AND IT MUST BE DONE OR COULD LEAD TO A CRASH.
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Dec 09, 2010 - Lebanon, OH - Steering
LEAKING STEERING RACK CAUSING ABNORMAL GRINDING SOUNDS IN THE POWER STEERING RESERVOIR AND POTENTIALLY DAMAGING THE POWER STEERING PUMP. THIS LOW LEVEL OF POWER STEERING FLUID COULD RESULT IN LOSS OF ABILITY TO STEER THE VEHICLE EFFECTIVELY.
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Nov 17, 2010 - Waverville, NC - Steering
TL CONTACT OWNS A 2005 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING COLUMN MADE A LOUD WHINING SOUND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE PROBLEM WAS COMMON BUT THERE WAS NO REMEDY FOR IT. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
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Nov 12, 2010 - Sarasota, FL - Steering
I OWN A 2005 CHRYSLER TOWN & COUNTRY WHICH IVE PUT ABOUT 30,000 MILES ON GIVE OR TAKE. RECENTLY OVER THE PAST YEAR IVE EXPERIENCED ISSUES WITH THE POWER STEERING. MY BELT BROKE WHEN ARRIVING AT AN AIRPORT PARKING LOT, STRANDING MY VEHICLE WITH MY FATHER IN LAW. SINCE THEN IVE EXPERIENCED ISSUES WITH IT, NOISES, SLIPPAGE WHEN IT GETS WATER FROM PUDDLES ON IT, ETC. IVE LOOKED ONLINE FOR HELP AND FIND MANY SIMILAR ISSUES WITH THE BELT SLIPPAGE, AS WELL AS PROBLEMS WITH DEFECTIVE POWER STEERING PUMPS, RACK & PINION, ETC FOR THIS VEHICLE. CHRYSLER DOES NOT HAVE A RECALL ON IT NOR SEES IT AS A PROBLEM, DISREGARDING THE MANY PEOPLE WHO HAVE AND COMPLAIN OF THIS ISSUE. THIS IS A HIGHLY DANGEROUS ISSUE AS WHEN THE POWER STEERING GOES OUT OF YOUR VEHICLE YOU CANNOT TURN!! HAD THIS EVER HAPPENED TO ME, WITH MY CHILDREN IN THE CAR DRIVING DOWN THE ROAD I AM SURE THIS WOULD HAVE RESULTED IN INJURY TO US OR INNOCENT BYSTANDERS. THIS NEEDS TO BE LOOKED AT AND ADDRESSED. I HAVE BEEN TOLD THAT IF IT IS MY PUMP IM LOOKING AT A COST OF OVER $700, IF IT IS MY RACK AND PINION OVER $1400, THE BELT REPLACEMENT COST ME $200. AND ACCORDING TO OTHERS, EVEN WHEN ITS FIXED THEY STILL HAVE PROBLEMS! I NOW AVOID DRIVING IN THE RAIN FOR FEAR I WILL LOSE CONTROL WITHOUT STEERING, WHICH IS HARD AS OUR CAR IS THE ONLY ONE IN OUR HOUSEHOLD AND I COMMUTE MY HUSBAND TO AND FROM WORK, AS WELL AS MY DAUGHTER TO AND FROM SCHOOL, ALL THE WHILE WITH A 4YR OLD IN THE BACK SEAT.
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Sep 09, 2010 - East Brunswick, NJ - Steering
MY 2005 TOWN & COUNTRY HAS BEEN LEAKING POWER STEERING FLUID FOR THE LAST COUPLE OF YEARS. A MECHANIC JUST TOLD ME THAT THE RACK & PINION NEEDS TO BE REPLACED, ESTIMATE OF $1000. MY VAN HAS 67,000 MILES ON IT, BUT THIS PROBLEM HAS BEEN GOING ON FOR A COUPLE OF YEARS. MY CAR WAS AT THE DEALER A COUPLE OF YEARS AGO, AND THEY TOLD ME THEY ADDED POWER STEERING FLUID, BUT NEVER SAID ANYTHING ABOUT IT NEEDS TO BE REPLACED. OF COURSE, AT THAT TIME, IT WAS STILL UNDER WARRANTY. MAKES ME FEEL LIKE I WAS DECEIVED. MY MECHANIC SAID THIS HAPPENS OFTEN WITH THIS VAN. WHY HASN'T THIS BEEN RECALLED YET? THIS ISN'T SOMETHING THAT SHOULD NEED TO BE REPLACED.
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Jul 19, 2010 - Carlsbad, NM - Steering
2005 CHRYSLER TOWN AND COUNTRY MINI VAN HAVING TO HAVE STEERING COLUMN REPLACED ON IT AFTER RECENT PURCHASE DEALER WILL NOT FIX KNOWING THE PROBLEM EXIST. FRAUDULENTLY SOLD THE CAR KNOWING THE PROBLEM AND NOT DISCLOSING IT TO ME. STARTED AFTER ONE MONTH AFTER PURCHASE AND KEY WAS STUCK IN IGNITION. SEEMS TO BE A COMMON AND VERY HIGHLY COMPLAINED ABOUT PROBLEM. I TRADED A PERFECTLY WORKING NOT ONE THING WRONG CAR FOR THIS ONE THAT THE DEALER MADE A HUGE PROFIT ON AND FRAUDULENTLY LIED ABOUT ANY PROBLEMS WITH THIS. REPLACEMENT IS STATED AT 1300 DOLLARS AFTER ONE MONTH OF OWNERSHIP. CHRYSLER SHOULD FIX THIS KNOWN DEFECT AND THE DEALER SHOULD BE INVESTIGATED FOR FRAUD.
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Jun 28, 2010 - Gadsden, AL - Steering
POWER STEERING PUMP IS MAKING A LOUD WHINING NOISE. STARTED OCCURRING IN THE COLDER MONTHS JUST WHEN THE CAR WAS STARTED AND THE WHEEL WAS TURNED. NOW A CONSTANT NOISE. NEED TO REPLACE PUMP BEFORE IT GOES OUT AND CRACKS MANTLE.
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Jun 11, 2010 - Lawton, OK - Steering
IN ORDER TO CONTINUE DRIVING MY CHRYSLER TOWN AND COUNTRY LX, I WILL HAVE TO PAY CLOSE TO 1000.00 TO HAVE THE STEERING RACK REPLACED. IF I DO NOT GET THIS EXPENSIVE REPAIR, I RISK HAVING NO POWER STEERING WHILE I AM DRIVING MYSELF OR MY FAMILY AROUND. THIS COULD BE VERY DANGEROUS IF I AM ON THE HIGHWAY AND SUDDENLY HAVE TO ADJUST MY SPEED OR POSITION WHEN THERE ARE OTHER CARS TRAVELING AT HIGH SPEEDS. I WENT ONLINE TO RESEARCH THIS PROBLEM. WHAT I FOUND IS THIS IS A SERIOUS PROBLEM WITH THE 2005 AND 2006 CHRYSLER TOWN AND COUNTRY VEHICLES. THERE ARE MANY OTHER CUSTOMERS WHO HAVE HAD TO HAVE THIS PART REPLACED IN THEIR VEHICLES. THEREFORE, IT IS A DEFECT WITH THE CHRYSLER TOWN AND COUNTRY AND NOT A CONDITION OF NORMAL WEAR AND TEAR. I MADE A REQUEST TO CHRYSLER TO HELP WITH THE REPAIR AND MY REQUEST WAS DENIED. PLEASE FORCE CHRYSLER TO OWN UP TO AND REIMBURSE THEIR CUSTOMERS FOR THIS DEFECT. THIS MONEY IS COMING FROM MY MUCH NEEDED VACATION FUND. MY HUSBAND IS DEPLOYED AND MY THREE CHILDREN AND I WERE LOOKING FOR A CHANCE TO VACATION NEAR FAMILY THIS SUMMER. INSTEAD WE WILL BE SPENDING IT LOCALLY BECAUSE I HAVE HAD TO PUT MY MONEY INTO A POORLY DESIGNED VEHICLE. PLEASE MAKE THEM RECALL THIS PART. THANK YOU.
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Jun 11, 2010 - Lawton, OK - Steering
IN ORDER TO CONTINUE DRIVING MY CHRYSLER TOWN AND COUNTRY LX, I WILL HAVE TO PAY CLOSE TO 1000.00 TO HAVE THE STEERING RACK REPLACED. IF I DO NOT GET THIS EXPENSIVE REPAIR, I RISK HAVING NO POWER STEERING WHILE I AM DRIVING MYSELF OR MY FAMILY AROUND. THIS COULD BE VERY DANGEROUS IF I AM ON THE HIGHWAY AND SUDDENLY HAVE TO ADJUST MY SPEED OR POSITION WHEN THERE ARE OTHER CARS TRAVELING AT HIGH SPEEDS. I WENT ONLINE TO RESEARCH THIS PROBLEM. WHAT I FOUND IS THIS IS A SERIOUS PROBLEM WITH THE 2005 AND 2006 CHRYSLER TOWN AND COUNTRY VEHICLES. THERE ARE MANY OTHER CUSTOMERS WHO HAVE HAD TO HAVE THIS PART REPLACED IN THEIR VEHICLES. THEREFORE, IT IS A DEFECT WITH THE CHRYSLER TOWN AND COUNTRY AND NOT A CONDITION OF NORMAL WEAR AND TEAR. I MADE A REQUEST TO CHRYSLER TO HELP WITH THE REPAIR AND MY REQUEST WAS DENIED. PLEASE FORCE CHRYSLER TO OWN UP TO AND REIMBURSE THEIR CUSTOMERS FOR THIS DEFECT. THIS MONEY IS COMING FROM MY MUCH NEEDED VACATION FUND. MY HUSBAND IS DEPLOYED AND MY THREE CHILDREN AND I WERE LOOKING FOR A CHANCE TO VACATION NEAR FAMILY THIS SUMMER. INSTEAD WE WILL BE SPENDING IT ALONE BECAUSE I HAVE HAD TO PUT MY MONEY INTO A POORLY DESIGNED VEHICLE. PLEASE MAKE THEM RECALL THIS PART. THANK YOU.
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Jun 01, 2010 - Waukesha, WI - Steering
POWER STEERING WHINE...TURNED INTO NEEDING THE RACK AND PINION SYSTEM REPLACED. NOW HEAR THAT THIS IS A RAMPANT PROBLEM. THIS SHOULD BE RECALLED.
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Mar 30, 2010 - Royal Oak, MI - Steering
MY 2005 TOWN & COUNTRY VAN BEGAN MAKING A HUMMING NOISE WHEN THE STEERING WHEEL WAS MOVED. I WAS TOLD THAT THE RACK AND PINION NEEDED TO BE REPLACED. THIS VEHICLE ONLY HAS 52,000 MILES. I HAVE BEEN TOLD BY NUMEROUS PEOPLE THAT THIS SHOULD NOT HAPPEN IN A VEHICLE WITH SUCH LOW MILEAGE.
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Dec 15, 2009 - Macungie, PA - Rack And Pinion, Rack
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY LIMITED. WHEN DRIVING HE HEARS A HISSING SOUND IN THE ENGINE COMPARTMENT. A TECHNICIAN STATED THAT THE STEERING RACK WAS LEAKING FLUID. THE VEHICLE WILL BE REPAIRED AT THE OWNERS EXPENSE. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 62931. UPDATED 01/05/10. UPDATED 01/05/10.
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Nov 17, 2009 - Vernon, VT - Steering
POWER STEERING WHINE DEVELOPED. STEERING NEVER SUBJECTED TO ROUGH SERVICE. MECHANIC DISCOVERED LOW FLUID AND LEAK IN STEERING RACK. RACK HAD TO BE REPLACED AT A COST OF $820.00 FOR PARTS AND LABOR. LOSS OF POWER STEERING DEFINITELY SAFETY HAZARD. OBVIOUSLY A DESIGN FLAW. STEERING RACK SHOULD OUTLAST THE VEHICLE.
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Nov 11, 2009 - Playa Vista, CA - Steering
UPON HEARING A NOISE WHILE DRIVING, I CHECKED UNDER THE CAR AND NOTICED A LUBRICATION SEAL WAS NO LONGER PERFORMING ITS FUNCTION. MY LOCAL MECHANIC INSPECTED THE CONTROL ARM AND RELATED BALL JOINTS AND INFORMED ME THE CONTROL SYSTEM WAS GOOD AT THIS TIME, BUT THE STEERING RACK WAS LEAKING AND WOULD REQUIRE REPLACEMENT SOON. SINCE I ONLY HAD ABOUT 64,000 MILES ON MY 2005 TOWN & COUNTRY, I WAS SURPRISED ESPECIALLY SINCE I HAD NOT HAD THIS TYPE OF FAILURE IN THE 40 PLUS YEARS OF CAR OWNERSHIP, EXCEEDING 100,000 MILES ON EACH CAR. RICH IN CHRYSLER CUSTOMER ASSISTANCE INFORMED ME THE TOWN & COUNTRY DOES NOT HAVE AN HISTORICAL PROBLEM WITH THE POWER STEERING RACK & PINION; THUS A RECALL TO FIX THE PROBLEM IS NOT NECESSARY. ALL THAT IS REQUIRED TO SHOW THE STANCE CHRYSLER IS TAKING IS FALSE IS A SIMPLE INTERNET SEARCH AND A SEARCH ON THE NHTSA WEBSITE. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS VERY SERIOUS PROBLEM. CHRYSLER SHOULD HAVE RECALLED ALL TOWN & COUNTRY+S FOR THE PROBLEMS WITH THE POWER STEERING. THEY SHOULD NOT BE WAITING FOR THE +TOYOTA RUG UNDER THE ACCELERATOR+ ISSUES.
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Nov 09, 2009 - Colorado Springs, CO - Steering
EVERY TIME VAN IS RUNNING LOW WHINE EMITS FROM UNDER THE HOOD, WHEN TURNING STEERING JERKS AND SOUND UNDER HOOD GETS MUCH LOUDER. POWER STEERING, RACK AND PINION NEED TO BE REPLACED.
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Oct 15, 2009 - Lenexa, KS - Steering
FAILING STEERING ON 2005 CHRYSLER TOWN & COUNTRY LTD. NEW RACK AND PINION, POWER STEERING PUMP, RESERVOIR ALL NEED REPLACEMENT.
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May 26, 2009 - Fort Hood, TX - Steering
THIS COMPLAINT IS IN REFERENCE TO A 2005 CHRYSLER TOWN & COUNTRY MINIVAN. THE APPROXIMATE MILEAGE IS 67,000. UPON NOTICING WHAT APPEARED TO BE A FLUID LEAK ON THE GROUND IN MY DRIVEWAY, I LOOKED BUT COULD NOT FIND THE SOURCE OF THE FLUID. AFTER A SCHEDULED VISIT TO A LOCAL CHRYSLER DEALER REPAIR CENTER, I WAS TOLD THAT THE POWER STEERING PUMP/RACK & PINION WOULD NEED TO BE REPLACED AT A COST OF ROUGHLY $1400. THIS IS RIDICULOUS - IN ALL OF MY YEARS I HAVE NEVER SEEN A FAILURE OF A MAJOR STEERING SYSTEM IN SUCH A SHORT PERIOD OF TIME. AFTER RESEARCHING COMPLAINTS ONLINE I HAVE FOUND THAT MANY OTHER OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THIS SAME VEHICLE. WHAT CAN BE DONE TO FORCE A SAFETY RECALL ON THIS PRODUCT??
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Mar 24, 2009 - Nampa, ID - Steering
I STARTED HEARING A WHINNING NOISE COMING FROM THE HOOD OF THE VAN A COUPLE OF MONTHS AGO. THE NOISE WAS WORSE WHEN THE WEATHER WAS COLDER AND THEN THE ENGINE LIGHT CAME ON. TOOK IT IN AND DISCOVERED THAT THE POWERSTEERING FLUID HAD LEAKED OUT AND THE RACK AND PINION NEEDED TO BE REPLACED. THE REASON THE ENGINE LIGHT CAME ON WASN'T BECAUSE OF THE POWERSTEERING BUT BECAUSE THE EGR VALVE NEEDED TO BE REPLACED AS WELL AS THE BRAKES (FRONT/BACK) NEEDED REPLACING. JUST HAD THEM REPLACED NOT THAT LONG AGO. $2300.00 LATER. DRIVE AWAY, 1 WEEK LATER ENGINE LIGHT COMES ON AGAIN, NOW I HAVE AN ENGINE OIL LEAK AND THE EMISSIONS EXHAUST SYSTEM IS FAULTY. I ONLY HAVE 55,000 MILES ON THIS VEHICLE AND IT IS LESS THAN 4 YEARS OLD, I WOULD EXPECT THIS FROM AN OLDER CAR. I HAVE A FAMILY OF 6 TO WORRY ABOUT THEIR SAFETY AND I AM NOT VERY CONFIDENT IN THIS PRODUCT THAT CHRYSLER HAS PRODUCED. IT IS A SHAME THAT THEY ARE NOT WILLING TO STEP UP TO THE PLATE AND ADMIT THEIR FAULTS. THEY HAVE LOST ME AS A FUTURE CUSTOMER AS WELL AS MY FAMILY AND FRIENDS. IN TODAY'S ECONOMY, OUR HARD EARNED MONEY ON A TEACHER'S SALARY IS QUICKLY GOING DOWN THE DRAIN WITH THIS VEHICLE. ARE THEY WAITING FOR A DEATH TO ACTUALLY OCCUR BEFORE THEY START TO HONOR A RECALL? I WOULDN'T HAVE KNOWN ABOUT THIS FORUM IF IT WASN'T FOR CONSUMER REPORTS. HOW MANY CHRSYLER CONSUMERS ARE OUT THERE WHO DON'T KNOW WHERE TO LOOK AND FIND OUT THAT THEY HAVE A FAULTY VEHICLE,THAT THEY REALLY AREN'T DOWN ON THEIR LUCK. YOU CAN BE SURE, THAT EVERY CHRYSLER OWNER I COME ACROSS, I WILL DEFINITELY SHARE THIS INFORMATION WITH.
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Mar 02, 2009 - Columbus, OH - Steering
1) DROVE TO HOME FROM WORK AND BACKED VAN INTO GARAGE 2) HALF HOUR LATER NOTICED SIGNIFICANT LEAKAGE TRICKLING FROM RIGHT HAND SIDE UNDER THE ENGINE. 3) NOTICED POWER STEERING WAS HARDER TO STEER.
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Feb 24, 2009 - Las Vegas, NV - Steering
LIKE THOUSANDS OF OTHER OWNERS OF A 2005 TOWN AND COUNTRY VAN, THE RACK AND PINION STEERING AND THE POWER STEERING FAILED AT 34,000 MILES. THIS COST $1450 TO REPAIR. MOST FAIL AROUND 30,000 TO 40,000 MILES ACCORDING TO WHAT I HAVE READ HERE. THE CAR GOT SO YOU COULD HARDLY STEER IT. I AM SURE THIS HAS CAUSED MANY PEOPLE TO WRECK, BUT I WAS ABLE TO GET IT TO A REPAIR SHOP BEFORE I WRECKED. THIS IS A SCANDALOUS, SOMETIMES FATAL DEFECT THAT HAS BEEN REPORTED THOUSANDS OF TIMES, BUT NO RECALL HAS BEEN ISSUED. THE PROBLEM WAS SO PREVALENT THAT REPLACEMENT PARTS WERE ON BACK ORDER FOR MONTHS, BUT REBUILT PARTS ARE READILY AVAILABLE NOW SINCE SO MANY THOUSANDS HAVE BEEN REPLACED. AS FAR AS I CAN DETERMINE, THE NEWER MODELS ALSO HAVE THIS DEFECT.
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Feb 12, 2009 - Conyers, GA - Steering
PURCHASED A USED 2005 T&C VAN FROM A LOCAL DEALERSHIP. TOOK IT TO THE LOCAL CHRYSLER DEALER TO HAVE OIL & LUBE SERVICE. MENTIONED THAT MY BRAKES WERE A LITTLE SQUEAKY, PLEASE CHECK THEM. THE VEHICLE HAS 41,600 MILES AND I AM THE SECOND OWNER. WAS INFORMED BY THE DEALERSHIP THAT MY RACK AND PINION WAS LEAKING AND CAUSING THE NOISE AND NEEDED TO BE REPLACED....TO THE TUNE OF $800 PLUS TAX. I HAVE BEEN RESEARCHING THIS SINCE I GOT HOME AND HAVE SEEN THERE ARE MANY, MANY COMPLAINTS EXACTLY THE SAME. THIS IS SO OBVIOUSLY A DEFECT THAT EVEN A CHILD COULD SEE IT. TOO MANY VEHICLES WITH THE SAME COMPLAINT. CHRYSLER NEEDS TO REPLACE THESE UNITS UNDER WARRANTY.
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Feb 11, 2009 - Madison, AL - Steering
RACK AND PINION CAUSING SEVERE INTERMITTENT SHUDDER AND LOSS OF POWER ASSIST WHEN TURNING AT LOW SPEEDS.
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Feb 04, 2009 - Pace, FL - Steering
WE USE OUR 2005 CHRYSLER TOWN & COUNTRY FOR 2.5 YEARS. WE PURCHASED THE VAN USED WITH ROUGHLY 25000 MILES ON IT IN JULY OF 2006. WE NOW HAVE 77000 MILES ON IT AND NOW THE FRONT END MAKES A CLANKING NOISE WHILE GOING OVER BUMPS AND THE IS A WHINING GRINDING LIKE SOUND UNDERNEATH THE HOOD CLOSE TO THE DASH. IT IS WORSE WITH COLD WEATHER AND WHEN THE STIRRING WHEEL IS TURNED COMPLETELY IN EITHER DIRECTION. I DID AN INTERNET SEARCH AND FOUND A BLOG FORUM AT TOWNHALL-TALK.COM. EVERYONE ONE ON THIS PARTICULAR BLOG HAD T&C VANS AND HAD THE SAME PROBLEM I HAVE EXPERIENCED AND DEALERS HAVE SAID THE RACK AND PINION NEEDING REPLACEMENT FOR ROUGHLY$850.00 PLUS. I HAVE NOT HAD THE PROBLEM ASSESSED (WILL BE TODAY). OUR WARRANTY IS EXPIRED AND NOW WE ARE HAVING PROBLEMS. SOUNDS TYPICAL RIGHT? IF CHRYSLER T&C VANS ALL SEEMED TO HAVE THE SAME PROBLEM WITH THE STIRRING SYSTEM. I READ ABOUT MANY DIFFERENT DEALER SAYING THAT THEY REPLACE MANY OF THOSE RACKS AND THE PARTS ARE ON BACK ORDER. IF THE PARTS ARE ON BACK ORDER THAT SHOULD BE A SIGN THAT THERE IS AN ISSUE ACROSS THE BOARD AND THERE SHOULD BE A RECALL. IN THESE TRYING ECONOMIC TIMES PEOPLE DON'T HAVE MONEY TO SPEND ON CRAPPY MADE PARTS AND CHRYSLER CANT AFFORD ANYMORE NEGATIVE PUBLICITY EITHER. SOMETHING NEEDS TO BE DONE!
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Jan 24, 2009 - Beavercreek, OH - Steering
WHINING NOISE WHEN DRIVING MY 05 TOWN AND COUNTRY MINIVAN. THE PROBLEM STARTED A LITTLE OVER A MONTH AGO. TOOK THE VEHICLE IN AND EXPLAINED THE PROBLEM TO THE DEALERSHIP SERVICE DEPARTMENT. THE MAN ASKED TO LOOK UNDER THE HOOD. HE TOLD ME THAT IT IS A COMMON PROBLEM FOR THE RACK AND PINION STEERING TO GO OUT ON THE TOWN AND COUNTRY VAN AND THAT MY STEERING FLUID WAS LOW SO THAT MIGHT BE THE PROBLEM. IF THE PEOPLE AT THE SERVICE DEPARTMENT ARE USED TO THIS PROBLEM, I FEEL THAT A RECALL SHOULD BE ISSUED. THERE ARE NUMEROUS MESSAGE BOARDS OF PEOPLE HAVING THE EXACT SAME PROBLEM AS WELL. THE VEHICLE ISN'T EVEN 4 YEARS OLD YET AND HAS 50K MILES ON IT. I FEEL LIKE A $1000.00 REPAIR ON A KNOWN ISSUE IS RIDICULOUS WHEN THE CAR IS THAT OLD.
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Jan 23, 2009 - Ashburn, VA - Steering
HAVE AN O5 T&C CHRYSLER TOURING - HAVE HAD TO REPLACE THE BRAKES 2X UNDER 30K. CAR CURRENTLY HAS LESS THAN 40K MILES AND HAVE BEEN TOLD THAT THE RACK AND PINION NEEDS TO BE REPLACED. THE CAR WAS MAKING A LOUD WHINING NOISE WHEN TRYING TO STEER. WAS LOUDER WHEN COLD. STEERING WAS GETTING HARDER TO DO. DEALER IS REPLACING RACK AND PINION FOR APPROX $900.
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Dec 31, 2008 - Lincoln Park, NJ - Steering
MANY REPAIRS HAVE HAD TO BE MADE ON OUR 2005 T & C CHRYSLER, BUT TODAY WE GOT THE NEWS THAT OUR RACK AND PINION NEED TO BE REPLACED AT A COST OF OVER 1,000 DOLLARS. WHEN I INQUIRED IF THIS IS A COMMON PROBLEM I WAS TOLD NO NOT REALLY. I TURNED TO THE INTERNET ONLY TO SEE MULTIPLE OWNERS COMPLAINING OF THIS VERY SITUATION. RACK AND PINION SHOULD NOT GO AT 40,000 MILES THE VEHICLES NEED TO BE RECALLED.
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Dec 10, 2008 - Lancaster, OH - Steering
NOISE IN FRONT END OF 2005 CHRYSLER T&C. TOLD TO REPLACE RACK AND PINION. 73,000 MILES.
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Dec 06, 2008 - Litchfield, MN - Steering
2005 CHRYSLER TOWN AND COUNTRY WITH 45,000.
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Nov 26, 2008 - Albuquerque, NM - Steering
AT ABOUT 45,000 STARTED NOTICING A GROANING NOISE FROM THE STEERING. I'VE ALREADY HAD SOME OF THE FRONT END PARTS REPLACED AT ABOUT 30,000 MILES ON THE 2005 CHRYSLER MINIVAN THAT SHOULD NEVER HAVE WORN OUT. HOWEVER, IT STARTED MAKING A GROANING NOISE AND I NOTICED THAT THE POWER STEERING FLUID LEVEL WAS LOW. REFILLED THAT AND IT FIXED IT FOR ABOUT 5000 MILES. IT'S STARTING IT AGAIN. I HAD A 2001 DODGE MINIVAN AND IT DID THE SAME THING AT 140,000 MILES AND REQUIRED A REPLACEMENT RACK AND PINION. I'M HOPING AT 52,000 MILES ON THIS, IT DOESN'T NEED IT NOW. HOW DISCOURAGING.
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Nov 26, 2008 - Perth Amboy , NJ - Steering
WATER PUMP BROKE, RACK & PINION BROKE, THERMOSTAT.
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Nov 22, 2008 - Enid, OK - Steering
OUR 2005 CHRYSLER T&C BEGAN MAKING A STRANGE NOISE WHEN TURNING. WE THEN BEGAN TO NOTICE POWER STEERING FLUID UNDER THE VAN. WE TOOK THE VEHICLE BACK TO DEALER 3 TIMES TO HAVE THE PROBLEM FIXED WHILE UNDER WARRANTY. THE PROBLEM STOPPED FOR A FEW MONTHS, BUT THE PROBLEM BEGINS AGAIN EACH YEAR WHEN THE WEATHER GETS COLD. IT'S THAT TIME OF THE YEAR AGAIN AND THE VAN IS NO LONGER UNDER WARRANTY. IT'S MAKING THAT AWFUL SOUND AGAIN AND LEAKING LIKE CRAZY. I LOOKED ON LINE TO SEE HOW TO REPLACE THE +HOSE+ THE DEALER SUPPOSEDLY REPLACED EACH TIME WE TOOK IT IN AND I WAS SURPRISED AT THE SHEER NUMBER OF PEOPLE WHO WERE HAVING THE SAME PROBLEM WITH THEIR VANS. I REALLY BEGAN TO BE CONCERNED WHEN I READ THAT THERE WERE VAN ENGINES THAT ACTUALLY CAUGHT FIRE FROM THE POWER STEERING FLUID LEAK. THIS SEEMS TO BE A SERIOUS PROBLEM WITH THIS VEHICLE THAT NEEDS TO BE ADDRESSED BEFORE SOMETHING MORE DISASTROUS OCCURS.
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Nov 21, 2008 - Oregon, WI - Steering
CHRYSLER TOWN & COUNTRY 2005 STEERING DEVELOPED A NOISE AND OUR MECHANIC IDENTIFIED THE STEERING RESERVOIR WAS REQUIRED TO BE REPLACED UNDER A MANUFACTURER SERVICE BULLETIN. THIS WAS COMPLETED AND ABOUT TWO MONTHS LATER, THE RACK AND PINION WAS DIAGNOSED TO HAVE A FAILED SEAL. THE VEHICLE HAS 67K MILES ON IT, WHICH ARE FAMILY COMMUTER MILES. THE RESERVOIR COST OVER $200 AND THE RACK IS GOING TO COST ABOUT $900. THIS IS A MANUFACTURER PRODUCT DEFICIENCY AND SHOULD BE COVERED UNDER A RECALL. AS OTHERS HAVE POSTED, THE MANUFACTURER SHOULD COVER THIS FAILURE.
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Nov 18, 2008 - Las Vegas, NV - Steering
MY VEHICLE BEGAN MAKING A SLIGHT WHIRRING OR GRINDING NOISE IN JUNE 2008. I NOTICED THAT IT FELT LIKE THE CAR WAS PULLING TO ONE SIDE AND IT SEEMED DIFFICULT TO STEER. I TOOK IT INTO THE DEALERSHIP THINKING IT MIGHT HAVE SOMETHING TO DO WITH JUST HAVING OUR TIRES BALANCED. THEY SAID THE RACK AND PINION STEERING NEEDED TO BE REPLACED. AT THAT TIME WE HAD ABOUT 40,000 MILES ON THE CAR, AND FEEL THAT IS WAY TOO EARLY FOR SUCH A REPLACEMENT. THIS 2005 CHRYSLER TOWN AND COUNTRY HAS HAD NOTHING BUT PROBLEMS! (RIGHT SLIDING DOOR, SEAT BELT, GAS GAUGE, AIR BAG SENSOR, ELECTRICAL PROBLEMS.)
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Nov 11, 2008 - Grandville, MI - Steering
A GROANING NOISE WAS COMING FROM THE STEERING. EXAMINED BY THE DEALERSHIP - COURTESY DODGE - AND I'M TOLD IT IS THE POWER STEERING RACK. REVIEWING COMPLAINTS ON THE WEB I FIND THAT THIS IS A COMMON PROBLEM WITH CHRYSLER TOWN & COUNTRY MINI-VANS AND THAT CHRYSLER FIGHTS PEOPLE ON COVERING THIS COMMON ISSUE.
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Nov 05, 2008 - Margate, FL - Steering
VEHICLE STEERING RACK AND PINION BAD. I BOUGHT THIS VEHICLE NEW/USED. THE FIRST TIME I DROVE IT HOME IT STARTED TO "WHINE" WHEN BRAKING AND TURNING THE WHEEL. THE STEERING GETS VERY HARD AT TIMES, ALSO NOW MAKES "POPPING" NOISES AND FEELS LIKE THE WHEELS ARE COMING OFF. MY MECHANIC SAID HAS A BAD RACK AND PINION. THERE ARE NUMEROUS AMOUNTS OF CLAIMS ON THIS VEHICLE FOR THE VERY SAME PROBLEM, BUT STILL NO RECALL. I FEEL FOR MY SAFETY AND I CAN'T AFFORD TO HAVE THIS REPAIRED. CHRYSLER STILL HASN'T ISSUED A RECALL FOR THIS MATTER. MY MECHANIC SAID IT IS DEFINITELY A SAFETY ISSUE. SEE WEBSITE HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F172B27/26 FOR THE 50 OR SO COMPLAINTS FOR THE SAME THING. MY VEHICLE HAS 42,000 MILES ON IT AND IT IS OUT OF WARRANTY. WHEN IT WAS IN WARRANTY THEY TOLD ME THERE WASN'T A PROBLEM. HELP!!!!
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Sep 27, 2008 - Indianapolis, IN - Steering
2005 CHRYSLER TOWN AND COUNTRY , TURN ON THE VAN THERE IS AN IMMEDIATE WHINE. WHILE TURNING CORNERS AND GOING AT SLOWER SPEEDS VEHICLE WILL WHINE AND GRIND. HAS CONTINUALLY GOTTEN LOUDER OVER THE LAST 3 MONTHS. REPLACED POWER STEERING PUMP AFTER CONSULTING REPAIRMAN AND DID NOT FIX PROBLEM. NOW WE ARE LEAKING POWER STEERING FLUID AND WHINE AND GRIND IS EVEN LOUDER. HAVE READ MANY FORUMS ABOUT POWER STEERING RACKS GOING OUT, THAT IS OUR NEXT TRY, TO FIX WHINING PROBLEM.
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Aug 24, 2008 - Raleigh, NC - Steering
2005 CHRYSLER TOWN & COUNTRY PURCHASED NEW. GRINDING SOUND FROM THE FRONT END STARTING AT 17,000 MILES. NUMEROUS PARTS REPLACED UNDER WARRANTY. STEERING RACK LEAKING/FAILING WITH ONLY 56,000 MILES. LOCAL DEALERSHIP DENIES ANY KNOWLEDGE OF STEERING RACK AND PINION PROBLEMS. STEERING PROBLEMS ARE POTENTIALLY VERY DANGEROUS. I FEEL THAT THERE SHOULD BE A RECALL ON THIS VEHICLE.
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Jul 01, 2008 - Forestville, WI - Steering
BROUGHT VEHICLE IN FOR ROUTINE MAINTENANCE AND WAS TOLD THAT I NEEDED THE STEERING RACK REPLACED. PURCHASED THE VEHICLE A LITTLE OVER A YEAR AGO WITH A 1YR UNLIMITED MILES EXTENDED WARRANTY DUE TO THE FACT THAT IT WAS RETURNED UNDER THE LEMON LAW FOR A DIFFERENT MATTER. CONSIDERING THAT VANS ARE MORE OF A FAMILY ORIENTATED VEHICLE I FIND IT ODD THAT THERE HASN'T BEEN SOME TYPE OF RECALL ON THIS. HAVE BEEN TO SEVERAL DIFFERENT INTERNET FORUM DISCUSSIONS AND IT IS JUST AMAZING HOW MANY PEOPLE ARE HAVING THIS SAME PROBLEM. THE VEHICLE HAD ROUGHLY 46,000 MI. AT TIME OF DISCOVERY. THERE WEREN'T ANY NOISES OR ANYTHING OUT OF THE ORDINARY THAT WOULD HAVE SUGGESTED THAT THERE WAS SOMETHING AMISS. NOT SURE HOW LONG DRIVING LIKE THAT, WHICH WORRIES ME WITH CHILDREN.
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Jun 03, 2008 - West Chester, PA - Steering
FAILED STEERING RACK ON CHRYSLER VAN AT 43,000 MILES. PA VEHICLE INSPECTION ISSUE REQUIRED TO BE REPAIRED. RACK LEAKING OIL WHICH DRIPS ONTO HOT EXHAUST SYSTEM PIPE. VAN BECOMES DIFFICULT TO STEER AT TIMES. CHRYSLER CORPORATION REFUSED ASSISTANCE ALTHOUGH DEALER SERVICE REPRESENTATIVE STATED HUGE PROBLEM EXISTS WITH MANY BACKORDERED STEERING RACK SYSTEMS FOR THESE VANS AND IS CONSIDERED A MANUFACTURING DESIGN AND QUALITY ISSUE. CHRYSLER, HOWEVER, LEAVES THE FINANCIAL FIX TO COME FROM ITS CUSTOMER WITHOUT ASSISTANCE. NO SAFETY RECALL WHICH IS INCREDIBLE!
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Jun 02, 2008 - Delmar, NY - Steering
TL CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. IN DECEMBER OF 2007, THE CONTACT HEARD A CLICKING NOISE WHILE TURNING THE VEHICLE AT 35 MPH. SHE TOOK THE VEHICLE TO THE DEALER, BUT THEY DID NOT MAKE ANY REPAIRS. SHE RETURNED TO THE DEALER IN JANUARY OF 2008, BUT THE DEALER STILL COULD NOT FIND ANY FAILURE. MOST RECENTLY, THE DEALER STATED THAT THE POWER STEERING RACK WAS LEAKING. THE DEALER RECOMMENDED THAT SHE REPLACE THE POWER STEERING GEAR AT THE COST OF APPROXIMATELY $800. THE CURRENT MILEAGE IS 62,020 AND FAILURE MILEAGE WAS APPROXIMATELY 55,000. UPDATED 06/16/08
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May 26, 2008 - Fort Stewart, GA - Steering
I NOTICE SOME OIL LEAKS ON MY DRIVE WAY .SO I TOOK MY CAR IN TOO HAVE IT LOOK AT AND WAS TOLD I NEED A NEW POWER STEERING RACK REPLACE. IT S GOING TO COST ME 1000.00 TO GET IT FIX. I HAVE READ MANY COMPLAINTS ABOUT THIS PROBLEM THIS ISSUE SHOULD BE A RECALL. I ALSO READ THAT CHRYSLER HAS REDESIGN THE RACK AND PIN FOR THIS MODEL. WHY ARE THEY DOING THIS UNLESS IT IS A PROBLEM THAT THEY ARE TRYING TO COVER IT UP. I AM REALLY DISAPPOINTED IN CHRYSLER I NOW AM RETHINKING IF CHRYSLER WAS A GOOD CHOICE FOR ME AND MY FAMILY.
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May 19, 2008 - Norwalk, CT - Steering
I HAVE A 2005 CHRYSLER TOWN COUNTY LX. I HAVE BEEN HAVING THIS PROBLEM SINCE I GOT THE CAR AS ALWAYS THERE IS NOTHING WRONG THEY SAY, BUT HAD TO REPLACE RACK AND PINION AND NOW I AM BACK TO THE SAME THING AGAIN I FEEL THAT THIS IS A PROBLEM WITH ALL 2005 TOWN COUNTY FROM WHAT I HAVE HEARD. I HAVE GONE THROUGH THREE FRONT END ALIGNMENTS A SET OF TIRES AND I GET THE SAME OLD STORY BLAH BLAH, SOMETHING NEEDS TO BE DONE PLEASE HELP ALL OF US ON THIS ISSUE.
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May 16, 2008 - Elkridge, MD - Steering
BEGAN HEARING "WHIRRING" NOISE UPON COLD START. UPON TAKING TO MY REGULAR MECHANIC - WAS TOLD THAT THERE WAS A LEAK IN THE POWER STEERING RACK AND IT WOULD HAVE TO BE REPLACED. HOWEVER THE PART HAD TO BE BACK-ORDERED AND DID NOT GET IT REPLACED UNTIL 4/28/08 AT A COST OF $1,200.00!
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May 09, 2008 - Jackson, MI - Steering
WE HAVE A 2005 TOWN AND COUNTRY CHRYSLER MINI-VAN WITH A RACK AND PINION LEAK, OIL PAN GASKET LEAK, AND FRONT TIMING COVER SEALS LEAK. ALL ISSUES THAT HAVE COME UP IN NUMEROUS OTHER VEHICLES OF THE SAME MAKE AND YEAR. THERE SHOULD BE A RECALL.
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May 01, 2008 - South Berwick, ME - Steering
2005 CHRYSLER TOWN & COUNTRY VAN WAS SERVICED FOR SCHEDULED LUBE, OIL, OIL FILTER AND AIR FILTER REPLACEMENT AT A CHRYSLER DEALERSHIP. A CHRYSLER SERVICE REP. APPROACHED ME IN THEIR WAITING ROOM TO INFORM ME THAT THE OIL, OIL FILTER AND AIR FILTER SERVICE HAS BEEN COMPLETED BUT THERE ARE ADDITIONAL ITEMS THAT NEEDED TO BE ADDRESSED. ADDITIONAL SERVICES NEEDED INCLUDE: TIRE ROTATION, WIPER BLADES REPLACED, FRONT BRAKES, SWAY BAR LINKS AND POWER STEERING RACK REPLACEMENT. THIS VEHICLE WAS PURCHASED NEW AND HAS ONLY DRIVEN 34,500 MILES. THE CHRYSLER SERVICE REP. EXPLAINED IT ALL AS BEST HE COULD. THE COLD WEATHER HAS CAUSED THE POWER STEERING RACK FAILURE TO OCCUR. THE BRAKES ARE NEEDED BECAUSE THE FRONT BRAKES WEAR OUT FIRST. NO MENTION OF THE TIRE ROTATION, BUT; THE SWAY BAR LINKS ARE NOISY WHEN DRIVING THE VEHICLE ONTO THE LIFT IN THE SERVICE BAY. THE TIRES ON THIS VEHICLE ARE GOODYEAR INTEGRITY ALL SEASON TIRES RATED FOR 50,000 MILES OF TREAD LIFE. THE REAR TIRES (AFTER ROTATION) ARE WORN EXCESSIVELY AND APPROACHING AN UNSAFE TREAD WEAR PATTERN. THE FRONT STEERING COMPONENTS ARE FAILING AND ARE CAUSING THIS WEAR. THE TIRES HAVE BEEN ROTATED AS RECOMMENDED BY CHRYSLER. THE POWER STEERING RACK IS DEFECTIVE AND THE FRONT BRAKES ARE INSUFFICIENT. THIS VEHICLE DRIVES 5 DAYS A WEEK ON 45 - 65 MPH. PAVED ROADS.
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Apr 29, 2008 - Harrisburg, PA - Steering
RACK & PINION STEERING ASSEMBLY FAILURE. SEALS IN THE ASSEMBLY HAVE FAILED AND POWER STEERING FLUID HAS LEAKED OUT. WAS TOLD BY REPAIR SHOP THAT IT ALL THE FLUID DRAINS OUT THE STEERING SYSTEM COULD FREEZE UP CAUSING AN ACCIDENT. THE PROBLEM WAS ONLY DISCOVERED DURING A STATE INSPECTION, SO WAS LUCKY THAT IT WAS CAUGHT, BEFORE IT WAS COMPLETELY EMPTY. I WAS TOLD THE WHOLE ASSEMBLY WOULD NEED TO BE REPLACED. I HAVE READ THAT THIS IS A MAJOR PROBLEM WITH THIS VEHICLE AND HAS HAPPENED TO THOUSANDS OF THESE VEHICLES.
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Apr 24, 2008 - Revloc, PA - Rack And Pinion
I PURCHASED A 2005 CHRYSLER TOWN & COUNTRY TOURING EDITION BRAND NEW IN JULY OF 2005. DURING DECEMBER OF 2007, I NOTICED A SLIGHT HUM UNDER THE HOOD DURING STARTUP. THIS SOUND EVENTUALLY KEPT GETTING LOUDER AND LASTING LONGER. THIS SOUND IS MORE DRASTIC DURING TURNING OF THE STEERING WHEEL. I HAD THE VEHICLE INSPECTED BY A CHRYSLER DEALERSHIP SERVICE CENTER. THEY SAID IT WAS DUE TO A LEAK IN THE RACK OF THE RACK AND PINION SYSTEM. THEY SAID THAT THE WHOLE RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED ($800+). THEY ALSO SAID THAT IS THE SYSTEM FAILS FURTHER, IT COULD RESULT IN LOSS OF STEERING (DURING DRIVING!). I HAVE SEEN A LOT OF COMPLAINTS FOR THE SAME EXACT ISSUE. MY VEHICLE HAS 37,000 MILES ON IT (WARRANTY EXPIRED AT 36,000). THIS IS DEFINITIVELY A RECALL ISSUE. STEERING SYSTEMS SHOULD NOT NEED REPLACEMENT IN LESS THAN 3 YEARS AND 37,000 MILES.
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Apr 22, 2008 - Provo, UT - Hydraulic Power Assist System
PROBLEMS WITH THE POWER STEERING SYSTEM. HAVE REFILLED SEVERAL TIMES AND NOW IS HAVING EXTENSIVE LEAKING. PROBLEM IS WITH THE POWER STEERING SYSTEM.
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Apr 21, 2008 - Allendale, NJ - Rack And Pinion, Rack
STARTED HEARING A GROANING TYPE NOISE FROM UNDER THE HOOD WHEN TURNING, BACKING AND CERTAIN OTHER CONDITIONS ABOUT 1 YEAR AGO WHICH I FIGURED WAS THE POWER STEERING PUMP. I FINALLY AND RELUCTANTLY RETURNED TO THE CHRYSLER DEALER TO HAVE IT LOOKED AT AND WAS TOLD THAT THE STEERING RACK HAS A LEAK AND THAT AND THE POWER STEERING PUMP HAD TO BE REPLACED. OF COURSE MY 3/36 WARRANTY HAD EXPIRED IN SEPTEMBER 07 AND I ONLY HAVE 39000 MILES ON THE VAN. I FEEL THIS IS A HUGE PROBLEM WITH THESE VANS AND THERE SHOULD BE A RECALL AND WE SHOULD BE REIMBURSED FOR OUR EXPENSES WHICH IN MY CASE COST ME $1350! THIS COULD BE MUCH MORE SERIOUS WITH INJURY OCCURRING IF THE UNIT HAD RUN DRY AND I LOST CONTROL OF THE STEERING.
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Apr 21, 2008 - Allendale, NJ - Hydraulic Power Assist, Pump
STARTED HEARING A GROANING TYPE NOISE FROM UNDER THE HOOD WHEN TURNING, BACKING AND CERTAIN OTHER CONDITIONS ABOUT 1 YEAR AGO WHICH I FIGURED WAS THE POWER STEERING PUMP. I FINALLY AND RELUCTANTLY RETURNED TO THE CHRYSLER DEALER TO HAVE IT LOOKED AT AND WAS TOLD THAT THE STEERING RACK HAS A LEAK AND THAT AND THE POWER STEERING PUMP HAD TO BE REPLACED. OF COURSE MY 3/36 WARRANTY HAD EXPIRED IN SEPTEMBER 07 AND I ONLY HAVE 39000 MILES ON THE VAN. I FEEL THIS IS A HUGE PROBLEM WITH THESE VANS AND THERE SHOULD BE A RECALL AND WE SHOULD BE REIMBURSED FOR OUR EXPENSES WHICH IN MY CASE COST ME $1350! THIS COULD BE MUCH MORE SERIOUS WITH INJURY OCCURRING IF THE UNIT HAD RUN DRY AND I LOST CONTROL OF THE STEERING.
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Apr 21, 2008 - Clarkesville, GA - Rack And Pinion
THE 2005 CHRYSLER TOWN & COUNTRY MADE A WHIRRING NOISE AT START UP AND LASTED FOR SEVERAL MINUTES UNTIL THE VEHICLE WARMED UP. ASKED DEALER SERVICE REP TO CHECK OUT THE NOISE. I WAS TOLD THERE WAS A STEERING FLUID LEAK IN THE RACK COMPONENT OF THE RACK (STEERING COMPONENT) AND IT NEEDED TO BE REPLACED AT ABOUT $800. SERVICE REP STATED THAT IT WAS A COMMON PROBLEM BUT THERE WAS NO RECALL ON THE PART. SERVICE REP SAID THAT IF IT WAS NOT FIXED IT COULD RESULT IN A STEERING FAILURE AND NEEDED TO BE REPLACED. I AUTHORIZED THE DEALER TO COMPLETE THE WORK. THIS HAS BEEN A ONE OWNER VEHICLE WITH REGULAR SERVICE AND ONLY ABOUT 70,000 MILES.
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Apr 17, 2008 - Doraville, GA - Rack And Pinion
STEERING RACK AND PINION SYSTEM FAILED. BEGAN LEAK NG PROFUSELY. CHRYSLER WOULD NOT OFFER ASSISTANCE AS PROBLEM WAS OUT OF WARRANTY. SECOND FAILURE - UNIT HAD BETWEEN REPLACED UNDER WARRANTY ON 30 MAR 06.
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Apr 17, 2008 - Park Ridge, IL - Rack And Pinion
I STARTED TO HEAR A LOW ROAR (NOT UNLIKE TURNING THE STARTER WHILE THE CAR IS RUNNING) COMING OUT OF THE RIGHT FRONT OF THE VAN, USUALLY UPON STARTING, USUALLY INTERMITTENT, BUT SOMETIMES BRIEFLY WHILE DRIVING OR TURNING, AND SOMETIMES WHEN STARTING THE VAN, THE NOISE WOULD CONTINUE UNTIL THE ENGINE WAS SHUT OFF. TOOK IT TO THE MECHANIC WHO DIAGNOSED IT AS A RACK AND PINION FAILURE, WITH FLUID LEAKING OUT, WHICH HE SAYS THEY WOULD NOT USUALLY SEE IN THIS "YOUNG" A VEHICLE. MILEAGE = 53,000. HE WANTED ME TO CALL THE DEALER TO SEE IF THEY KNEW ABOUT THE PROBLEM, OR IF THE REPAIR WOULD BE COVERED. THE DEALER CLAIMED TO HAVE NO KNOWLEDGE OF THIS ISSUE AT ALL. I HAVE RESEARCHED AND NOW SEE THAT THIS HAS BEEN A RECURRING PROBLEM FOR THIS VAN, AND CHRYSLER SHOULD OWN UP TO IT AND REPAIR. THIS VAN IS NOT EVEN FOUR YEARS OLD, HAS NOT BEEN IN ANY ACCIDENT OR DRIVEN ABUSIVELY, AND THIS KIND OF A FAILURE MUST INDICATE A DEFECT IN DESIGN OR MATERIALS. I AM NOW LOOKING AT A VERY EXPENSIVE REPAIR BILL.
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Apr 14, 2008 - Mason, MI - Rack And Pinion
MY 2005 TOWN & COUNTRY HAD BEEN MAKING A WHINING NOISE FOR LAST MONTH. THE NOISE WILL INCREASE AS THE ACCELERATOR WAS PUSHED,BUT NOISE DISAPPEARED AFTER THE CAR HAD BEEN DRIVEN FOR 5 - 10 MINUTES. MECHANIC FOUND THAT THE POWER STEERING FLUID WAS REALLY LOW, FILLING THE FLUID TO THE CORRECT LEVEL FIXED THE NOISE PROBLEM. UPON INSPECTION, IT WAS FOUND THAT THE RACK HAS A LEAK. IT SEEMS LIKE THIS IS A COMMON OCCURRENCE IN THESE VANS, I BELIEVE THIS SHOULD BE INVESTIGATED AND POSSIBLY A RECALL SHOULD BE DONE AS THIS IS AN EXPENSIVE REPAIR.
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Apr 14, 2008 - Lincoln, NE - Rack And Pinion
RACK & PINION ON 2005 CHRYSLER TOWN & COUNTRY. A NOISE WHEN TURNING STEERING. WAS TOLD BY DEALER IT WAS A PROBLEM WITH THE 2005 VANS AND WAS NOT BEING COVERED. WAS TOLD IT WOULD BE AROUND $750.00 PLUS TAX TO FIX. IF THERE ARE THIS MANY PROBLEMS WITH THE VANS, CHRYSLER SHOULD FIX THEM AS A RECALL. WAS TOLD BY ANOTHER MECHANIC TO PUT AN ADDITIVE IN THE POWER STEERING AND IT HAS SLOWED DOWN THE LOSS OF POWER STEERING FLUID BUT KEEP WONDERING HOW SAFE I AM DRIVING IT ON THE HIGHWAY AT HIGH SPEEDS.
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Apr 10, 2008 - Williamsburg, MI - Rack And Pinion
TL CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT SHE HAS HAD TO REPLACE THE RACK AND PINION, TIE RODS, WATER PUMP, REAR WINDSHIELD WIPER MOTOR, PASSENGER SIDE WINDOW MOTOR, AND THE EGR VALVE. CURRENTLY, THE AXLE IS FAILING. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURES; HOWEVER, THEY WERE ALL COVERED DUE TO AN EXTENDED WARRANTY. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE FAILURE MILEAGE WAS 51,000 AND CURRENT MILEAGE WAS 55,450.
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Apr 10, 2008 - Williamsburg, MI - Linkages, Tie Rod Assembly
TL CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT SHE HAS HAD TO REPLACE THE RACK AND PINION, TIE RODS, WATER PUMP, REAR WINDSHIELD WIPER MOTOR, PASSENGER SIDE WINDOW MOTOR, AND THE EGR VALVE. CURRENTLY, THE AXLE IS FAILING. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURES; HOWEVER, THEY WERE ALL COVERED DUE TO AN EXTENDED WARRANTY. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE FAILURE MILEAGE WAS 51,000 AND CURRENT MILEAGE WAS 55,450.
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Apr 09, 2008 - Fredericksburg, VA - Rack And Pinion
TL CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT HAD HER VEHICLE INSPECTED. ALL THE FUEL LEVELS WERE CHECKED AND SHE WAS INFORMED THAT THERE WAS A LEAK IN THE RACK AND PINION STEERING SYSTEM. THE DEALER STATED THAT THE PARTS WERE ON A NATIONAL BACK ORDER. THE CONTACT ASSUMED THAT BECAUSE THE PARTS WERE IN SUCH HIGH DEMAND, MANY OTHER VEHICLES MUST HAVE EXPERIENCED THE SAME FAILURE. CHRYSLER STATED THAT NOTHING COULD BE DONE AND REFERRED HER TO NHTSA. THE CURRENT MILEAGE WAS 43,283 AND FAILURE MILEAGE WAS 43,001. UPDATED 05/05/08
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Apr 09, 2008 - Rhinebeck, NY - Rack And Pinion
GRINDING/WHINING SOUND FROM THE FRONT END. STEERING RACK IS FAILING WITH ONLY 22K ON THE VEHICLE BUT 4 MONTHS OUT OF WARRANTY.
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Apr 07, 2008 - Dickson City, PA - Rack And Pinion
IT STARTED ACTUALLY QUITE SOME TIME AGO. IT SEEMED THAT EVERY ONCE IN A WHILE I WOULD LOSE MY POWER STEERING. ONCE IT ALMOST CAUSED ME TO RUN OFF THE ROAD AND INTO A CEMENT CURB. LUCKILY, I WAS ABLE TO WORK THE WHEEL AROUND AND AFTER ABOUT FIVE MINUTES OF TRYING TO CONTROL THE VAN, THE POWER STEERING CAME BACK. THERE HAS BEEN A NOISE AT THE FRONT OF THE VEHICLE FOR QUITE SOME TIME AND THEN I NOTICED THE VAN WAS LEAKING SOMETHING. I TOOK IT TO THE DEALER AND THEY SAID THERE WAS A LEAK IN THE STEERING GEAR ASSEMBLY AND THAT IT NEEDED TO BE REPLACED. THEY ALSO SAID THAT THEY ARE REPLACING SO MANY OF THEM THAT THE PART WAS BACKORDERED AND THEY WERE UNSURE WHEN THEY WOULD GET ONE. THAT WAS IN NOV. 2007. IT IS NOW APRIL 2008 AND I AM STILL WAITING. IN FEB OF 2008 I WAS TOLD THEY HAD ONE FOR ME AND I TOOK MY VAN IN AND THEN WAS TOLD THAT IT NEVER ARRIVED AND THAT THEY TOLD THEIR PARTS DEALER THAT THEY NEEDED IT IMMEDIATELY BECAUSE THE POWER STEERING FLUID IS LEAKING ONTO OTHER PARTS AND CAN CAUSE PROBLEMS. IT'S STILL BEEN TWO MONTHS SINCE THEN AND NOTHING. THE WHOLE FRONT OF MY VAN FEELS AND SOUNDS LIKE ITS GOING TO FALL OFF AT ANY MOMENT. I HAVE HAD TO REFILL MY POWER STEERING FLUID EVERY 2-3 DAYS SINCE NOV 07 AND IT ISN'T GETTING ANY BETTER. UNFORTUNATELY, THIS IS NOT THE ONLY PROBLEM I HAVE HAD WITH THIS VAN. THE RIGHT CV JOINT HAD TO BE REPLACED AFTER ONLY 2 YEARS, THE AIR BAG SENSORS WENT BAD AND ONLY AFTER I PAID TO HAVE IT CHECKED OUT TO THE TUNE OF $70 WERE THEY RECALLED, THERE WAS A RECALL ON THE REAR HEATING/COOLING TUBES BECAUSE OF COLD WEATHER CONDITIONS, THE DRIVER SIDE SLIDING DOOR NO LONGER WORKS AS WELL AS THE FRONT PASSENGER WINDOW. DURING A TERRIBLE RAIN STORM, I HAD TO GO THROUGH A LARGE PUDDLE AND THE SPARE TIRE WAS RIPPED FROM THE UNDERCARRIAGE BECAUSE IT WAS NEVER SEALED PROPERLY AND THE PART WAS DEFECTIVE. BOTH SETS OF BRAKES HAVE HAD TO BE REPLACED, ROTORS REDONE AND THE TIRES HAVE BEEN REPLACED TWICE.
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Mar 25, 2008 - Jacksonville, FL - Rack And Pinion, Rack
WE PURCHASED A USED 2005 CHRYSLER TOWN AND COUNTRY MAR 2008. DURING THE TEST DRIVE WE NOTED A WHIRLING SOUND UPON ACCELERATION. WE WERE TOLD THAT THROUGH THEIR 90 DAY WARRANTY WE CAN HAVE IT CHECKED OUT (THE CAR WS PURCHASED FROM A HONDA DEALER) AFTER PURCHASED WE TOOK THE VAN TO A CHRYSLER DEALER TO BE INSPECTED, SEVERAL PROBLEMS WERE FOUND INCLUDING A LEAK IN THE STEERING RACK (SOURCE OF NOISE). THE ENTIRE STEERING RACK WILL NEED TO BE REPLACED AT A COST OF $840. THE PART IS ON BACK ORDER DUE TO THE ENORMOUS AMOUNT OF VANS THAT NEED THIS PART REPLACED. WE WOULD LIKE YOU TO LOOK INTO THE NUMBER OF STEERING RACKS BEING REPLACED AS WE FEEL THERE SHOULD BE A RECALL.
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Mar 04, 2008 - Dacula, GA - Rack And Pinion
POWER STEERING NOISE FOUND TO BE LEAKING/FAULT STEERING RACK. UPON INQUIRE TO DEALER FOR REPAIR/REPLACEMENT FOUND THAT 13,000 WERE ON BACK ORDER!!! MANY SIMILAR PROBLEMS FOUND POSTED. SOME INDIVIDUALS HAVE HAD MULTIPLE REPLACEMENTS. CHRYSLER SHOULD RECALL DUE TO NEGLIGENCE, DANGER TO HUMAN LIFE AND THE SHEER VOLUME OF DEFECTS.
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Feb 16, 2008 - Barnesville, OH - Rack And Pinion
I BOUGHT A 2005 CHRYSLER TOWN & COUNTRY WITH 48,000 MILES ON JUNE 29,2007. IN JANUARY 2008 WHILE DRIVING MY VAN I HAD A LOUD SQUEAL COMING FROM THE STEERING,UPON CHECKING I FOUND THAT I WAS LOSING POWER STEERING FLUID, I SET AN APPOINTMENT UP WITH THE DEALERSHIP TO HAVE THE PROBLEM CHECKED. ON 01/29/2008 I WAS TOLD BY THE DEALERSHIP THAT THE RACK AND PINION WAS LEAKING. THE DEALERSHIP ALSO TOLD ME THAT THERE WAS ALOT OF PROBLEMS WITH THE RACK AND PINION IN MY YEAR VAN, AND THAT THERE IS A 6 MONTH BACK ORDER ON THE RACK AND PINION, THE NEW ONES HAVE BEEN REDESIGNED TO STOP THE PROBLEM. I CONTACTED CHRYSLER ABOUT THIS THEY WOULD ONLY STATE THAT IT WAS MY PROBLEM, AND THEY WOULD NOT DISCUSS ANYTHING BUT MY VEHICLE,OR ABOUT THE BACK ORDER OF THE RACK AND PINION. I ALSO CONTACTED OTHER DEALERSHIPS ASKING ABOUT THIS PROBLEM, THEY STATED THERE IS A BACK ORDER ON THE RACK AND PINION, AND THEY HAVE HAD SEVERAL PROBLEMS WITH THE RACK AND PINION IN THE 2005 TOWN AND COUNTRY'S.
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Feb 09, 2008 - Marietta, GA - Rack And Pinion
I HAVE A CHRYSLER TOWN & COUNTRY VAN 2005. I HEARD A SOUND WHEN DRIVING THE CAR. I TOOK IT TO THE MECHANICS AND I WAS TOLD THAT THE RACK & PINION NEEDED TO BE REPLACE. $550 DOLLARS. AFTER DOING SOME RESEARCH ON LINE NOTICED THOUSANDS OF COMPLAINTS ABOUT THE SAME. PLEASE HELP!! THE RACK & PINION IS BROKEN AND NEEDS REPLACEMENT. $550 DOLLARS.
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Feb 05, 2008 - Lykens , PA - Rack And Pinion, Rack
TL CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS EXPERIENCING STEERING FAILURE. THE DEALER INFORMED HIM THAT THE VEHICLE RAN OUT OF RACK AND PINION FLUID. THE CURRENT AND FAILURE MILEAGES WERE 100,000.
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Jan 29, 2008 - Liberty, MO - Rack And Pinion
TL CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. WHEN THE VEHICLE WAS DRIVEN APPROXIMATELY FIVE TIMES, THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME DIFFICULT TO STEER AND BEGAN MAKING LOUD, SQUEAKING NOISES. THE VEHICLE WAS TAKEN TO A DEALER AND THEY DISCOVERED THAT THE RACK AND PINION WAS FAILING AND NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 50,000. UPDATED 02/15/08.
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Dec 31, 2007 - Galesburg, IL - Steering
2005 CHRYSLER TOWN AND COUNTRY WITH MULTIPLE PROBLEMS. CONSUMER STATES SEAT BELT LIGHT DOES NOT ILLUMINATE WHEN THERE ARE NO SEAT BELTS ON. PASSENGER AIR BAG LIGHT SAYS OFF WHEN THE WHEEL CHAIR IS IN THE FRONT PASSENGER POSITION. THE CONSUMER STATED THE VEHICLE WAS MODIFIED TO ACCOMMODATE A WHEELCHAIR. THE STEERING GEAR AND EGR VALVE WERE REPLACED. THE CONSUMER WAS CONCERNED WITH CHRYSLER MOVING THE FIBERGLASS FUEL TANK BEHIND THE AXLE, INSTEAD OF MOVING IT TO THE FRONT WHERE IT IS LESS VULNERABLE. UPDATED 10/05/15.
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Dec 18, 2007 - Church Hill, TN - Rack And Pinion, Rack
VERY LOUD NOISES WHILE STEERING SLOWER RESPONSE TIME STEERING. MAJOR FLUID LOSES OCCURRED THEREAFTER. MECHANIC EXAMINED AND SAID THE LEAK WAS COMING FROM RACK, HE SAID THAT THERE WERE 5,000 ON BACKORDER FOR REPLACEMENT, I AM NOW WAITING ON THE PART FOR REPLACEMENT.
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Nov 08, 2007 - White Lake, MI - Rack And Pinion
HAVING PURCHASED A NEW CHRYSLER, TOWN & COUNTRY MINIVAN, IN LESS THAN 3 YEARS OF OWNERSHIP, I'VE HAD TO MAKE NUMEROUS REPAIRS THAT I'VE NEVER HAD TO MAKE ON PREVIOUSLY OWNED VEHICLES IN THE SAME LIFESPAN OF A VEHICLE. THE QUALITY OF THIS VAN HAS BEEN EXTREMELY DISAPPOINTING.
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Nov 08, 2007 - White Lake, MI - Linkages, Tie Rod Assembly
HAVING PURCHASED A NEW CHRYSLER, TOWN & COUNTRY MINIVAN, IN LESS THAN 3 YEARS OF OWNERSHIP, I'VE HAD TO MAKE NUMEROUS REPAIRS THAT I'VE NEVER HAD TO MAKE ON PREVIOUSLY OWNED VEHICLES IN THE SAME LIFESPAN OF A VEHICLE. THE QUALITY OF THIS VAN HAS BEEN EXTREMELY DISAPPOINTING.
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Jul 17, 2007 - Hope, ID - Linkages, Tie Rod Assembly
STARTED HEARING BUMPING NOISES FROM FRONT END. TOOK TO REPAIR SHOP. THEY REPLACED TIE ROD ENDS AND SWING ARM BUSHINGS. NOISE REDUCED, BUT STIL BUMPING ON ACCELERATION. RETURNED, HAD TO REPLACE FRONT TOP ENGINE MOUNT.
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Jun 26, 2007 - Portchester, NY - Steering
TL CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED AND AN UNFAMILIAR NOISE WAS HEARD WHILE ATTEMPTING TO TURN THE STEERING WHEEL. THERE WERE NO WARNING INDICATOR LIGHTS. THE VEHICLE WAS DRIVEN TO A CHRYSLER DEALER AND LIQUID BEGAN POURING FROM THE FRONT END OF THE VEHICLE. THE CONTACT BELIEVES THAT THE STEERING HOSE WAS REPLACED. RECENTLY, THE VEHICLE BEGAN TO BOUNCE AND MAKE A RATTLING NOISE. THE VEHICLE WAS DRIVEN TO A CHRYSLER DEALER AND THE MECHANIC REPLACED THE ENGINE MOUNT. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE IS 32,000 AND FAILURE MILEAGE WAS 24,000.
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Jun 06, 2007 - White Bear Lake, MN - Column
CLOCKSPRING IN THE STEERING WHEEL REPLACED AS IT'S WAS A REAL SAFETY ISSUE DUE TO THE POSSIBLE AIRBAG DEPLOYMENT.
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Jun 06, 2007 - White Bear Lake, MN - Rack And Pinion
CLOCKSPRING IN THE STEERING WHEEL REPLACED AS IT'S WAS A REAL SAFETY ISSUE DUE TO THE POSSIBLE AIRBAG DEPLOYMENT.
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Mar 26, 2007 - Williamsport, PA - Rack And Pinion
TL* - THE CONTACT OWNS A 2005 CHRYSLER TOWN & COUNTRY. THE VEHICLE STARTED MAKING A GRINDING AND CLICKING NOISE WHEN TURNING AT 40 MPH. THE CONTACT COULD SMELL THE ENGINE RUNNING HOT. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW POWER STEERING RACK. THE DEALER PAID FOR THE PART. HOWEVER ,THE CONTACT HAD TO PAY FOR LABOR CHARGES. THE FAILURE MILEAGE WAS 38,723. THE CONTACT HAS THE REPAIR INVOICE. THE CURRENT MILEAGE WAS 39,330.
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Dec 08, 2006 - Owatonna, MN - Rack And Pinion
STEERING MADE A CLUNKING NOISE AND PULLED TO THE RIGHT. HAD VEHICLE CHECKED THREE TIMES WHILE UNDER WARRANTY AND WAS TOLD THE ALIGNMENT WAS THE ISSUE. ALIGNED AND TIRES BALANCED EACH TIME, BUT PROBLEM CONTINUED. TOOK CAR IN WITH A COPY OF THE NHTSA BULLETIN AND THEY REPLACED RACK & PINION AT MY COST. VEHICLE STEERING IS NOW TIGHT AND PULLING TO RIGHT IS GONE. I DON'T FEEL I SHOULD HAVE HAD TO PAY FOR THIS REPAIR.
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Oct 27, 2006 - Muskegon, MI - Steering
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL WAS HARD TO TURN. THIS HAD HAPPENED ON SEVERAL OCCASIONS AND TWICE THE DEALER HAD REPLACED THE RACK AND PINION HOWEVER, THE PROBLEM PERSISTED.
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Aug 03, 2006 - Rochester Hills, MI - Hydraulic Power Assist System
VEHICLE BRAKES AND STEERING STOPPED RESPONDING WHILE VEHICLE WAS IN MOTION. THIS LEAD TO CRASH WITH A STEEL GATE IN AN ELEMENTARY SCHOOL. CHRYSLER REPLACED A DEFECTIVE FUEL PUMP BUT DENIES ANY PROBLEM WITH BRAKES/STEERING OR ANY CORRELATION BETWEEN FUEL PUMP PROBLEM AND FAILURE OF BRAKES/STEERING. THIS IS AN UPDATE ON MY EARLIER ODI 10152826 TO INCLUDE REPAIR DETAILS AND MANUFACTURER/DEALER RESPONSE ON THIS CRITICAL SAFETY ISSUE.
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Apr 07, 2006 - Edison, NJ - Hydraulic Power Assist, Power Steering Fluid
CURRENTLY THIS VEHICLE HAS APPROX. 18,000 MILES. HAS BEEN TO THE DEALER 4 TIMES WITH A 5TH VISIT COMING SOON. CHRYSLER SHOULD GIVE AWAY COMPLEMENTARY COTS AND PILLOWS TO NEW CAR CUSTOMERS SO THAT THEY CAN SLEEP AT THE SERVICE DEPARTMENTS AT DEALERSHIPS, ESPECIALLY THE UNION SHOPS THAT DON'T WORK ON SATURDAYS (AND SEEM NOT TO CARE ABOUT THE VEHICLE IN THE FIRST PLACE). 1. BROKEN FORWARD ENGINE MOUNT, 2. LOOSE SWAY BAR/SWAY BAR MOUNTS REPLACED, 3. HIGH PITCHED GRINDING NOISE ON COLD STARTUP (MAYBE THE STARTER BUT SINCE IT NEVER DOES IT AT THE DEALERSHIP I'LL NEVER KNOW FOR SURE), 4. CRUISE CONTROL DOES WHAT IT WANTS TO (SET IT TO 55 MPH, IT CAN ACTUALLY GO DOWN TO 51 OR UP TO 59 DEPENDING ON THE TERRAIN, DEALER SAYS IT'S NORMAL), 5. POWER STEERING (RED) FLUID IS LEAKING, NOW THERE'S A SURPRISE! AND FINALLY 6. THE DRIVER'S SIDE WINDOW MAKES CREAKING NOISES WHEN IT'S GOING UP, I KNOW IT'S NOT A SAFETY ISSUE BUT IT IS ANNOYING. I SHOULD HAVE FORKED OVER THE EXTRA CASH FOR A SIENNA OR ODYSSEY MINIVAN, YOU GET WHAT YOU PAY FOR. THIS IS MY FIRST AND LAST CHRYSLER.
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Mar 15, 2006 - Rochester Hills, MI - Steering
COMPLETE FAILURE OF VEHICLE SAFETY SYSTEMS WHILE VEHICLE IN MOTION TIME: ABOUT 3:45 PM PLACE: LONG MEADOW ELEMENTARY SCHOOL IN ROCHESTER HILLS, MI 48309 VEHICLE: 2005 TOWN & COUNTRY - [XXX] MILEAGE 11,700 1. AFTER ARRIVING IN THE SCHOOL PARKING LOT, MY WIFE SLOWED DOWN TO TAKE A TURN TO PARK IN A SPOT. 2. THE VEHICLE COMPLETELY STALLED AND STOPPED. 3. SHE TURNED OFF THE IGNITION AND THEN RESTARTED THE ENGINE. THE ENGINE STARTED. 4. SHE TRIED TO TURN AND PARK AT THE SAME SPOT ON LEFT SIDE. THE STEERING DID NOT RESPOND AND VEHICLE KEPT MOVING IN STRAIGHT DIRECTION. 5. SHE TRIED TO STOP THE VEHICLE BY APPLYING THE BRAKES REPEATEDLY WITH NO RESPONSE. 6. SHE ALSO TRIED TO STEER VEHICLE TOWARDS EMPTY SPACE WITH NO RESULT. 7. SHE PUT THE TRANSMISSION IN PARKING; IT MADE SOME LOUD NOISE BUT DID NOT STOP THE VEHICLE. 8. THERE WAS A STEEL GATE RIGHT IN FRONT ABOUT 40-50 YARDS FROM WHERE SHE STARTED. THE VEHICLE CRASHED IN THE GATE AND STOPPED. NO ONE WAS INJURED. THERE WAS DAMAGE TO THE STEEL GATE AND THE VEHICLE. 9. I ARRIVED AT THE PLACE ABOUT 15-20 MINUTES LATER. I WAS ABLE TO START THE ENGINE BUT DID NOT TRY TO MOVE/REVERSE IT. 10. SCHOOL AUTHORITIES INFORMED THE POLICE ABOUT THE INCIDENT. 11. AROUND 5 P.M. THE VEHICLE WAS TOWED TO BODY SHOP OF GOLLING CHRYSLER JEEP IN BLOOMFIELD HILLS, MICHIGAN 12. NEXT MORNING (MARCH 10TH), MS SHEILA FROM GOLLING CHRYSLER BODY SHOP CALLED ME . AS PER HER, THE FUEL PUMP OF THE VEHICLE HAS PROBLEMS AND THAT EXPLAINS THE PROBLEM WITH BRAKING AND STEERING SYSTEM. SHE WAS NOT ABLE TO EXPLAIN HOW THE ENGINE RESTARTED AFTER STALLING AND VEHICLE MOVED IF THE FUEL PUMP WAS BROKEN. SHE ALSO INDICATED THE VEHICLE DID NOT START AT DEALERSHIP. THERE WAS ROUGHLY ABOUT $2,000 DOLLAR OF BODY DAMAGE. 13. CHRYSLER HAS INITIATED AN INTERNAL SPECIAL INVESTIGATION. I HAVE RECEIVED NO RESULTS OF INVESTIGATION OR ANY HELP FOR THE HARDSHIP BEING FACED. UPDATED 07/16/2012
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Feb 23, 2006 - Columbus, OH - Rack And Pinion, Rack
PURCHASED 2005 TOWN AND COUNTRY SHORT WHEEL BASE IN MARCH OF 2004. IN FEBRUARY 2006, WITH LESS THAN 24,000 MILES STARTED HEARING CLUNKING NOISE IN LEFT FRONT END AND ON COLD START THERE WAS A SQUEALING NOISE FROM ENGINE. TOOK TO DEALER, IDENTIFIED SQUEALING NOISE AS A LEAKING RACK AND PINION GEAR - SAID LEAK WAS INSIDE SINCE I SAW NO EVIDENCE OUTSIDE - DEALER REPLACED THE RACK AND PINION UNDER WARRANTY - SERVICE WRITER STATED THEY HAD SIMILAR PROBLEMS ON OTHER T&CS. CLUNKING NOISE ATTRIBUTED TO WORN FRONT SWAY BAR CUSHION - REPLACED UNDER WARRANTY. SERVICE WRITER SAID THEY HAD SIMILAR PROBLEMS, AND THOUGHT IT WAS MAYBE A DESIGN FLAW. WILL HOLD ON TO THE PAPERWORK.
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Feb 04, 2006 - Bulverde, TX - Rack And Pinion
1-REPORTED VIBRATION IN STEERING WHEEL BETWEEN 20-50 MPH [2-POSSIBLE EXHAUST LEAK, I WAS GETTING SLEEPY AFTER 20-30 MIN DRIVE TIME, I USE RECYCLE MODE ON A/C DUE TO HAVING ASTHMA [ 3-REPORTED NOISE FROM THE MUFFLER/EXHAUST AREA[4- A/C COMPRESSOR MAKES A LABORING NOISE [5-VIBRATION AND A GROWLING NOISE IN REAR SUSPENSION, AXLE OR TRANSMISSION[6-TRANSMISSION SEEMS TO SLIP OR JERK INTO AND OUT OF GEAR BETWEEN 15-45 MPH. SERVICE DEPARTMENT COULD NOT DUPLICATE ANY OF MY CONCERNS BUT BY THE SAME TOKEN MY MILEAGE OUT WAS THE SAME AS MY MILEAGE IN SO I'M NOT SURE IT WAS EVEN DRIVEN. THREE[3] DAYS LATER I CAME IN AND ASK FOR SOMEONE TO DRIVE WITH ME AND THE TECHNICIAN WAS ABLE TO HEAR THE NOISE BEFORE WE HAD GONE A MILE, AT THAT TIME HE THOUGHT IS WAS JUST A LOOSE SPARE TIRE BUT WHEN I CAME BACK THAT AFTERNOON I WAS TOLD IT WAS THE CATALYTIC CONVERTER BUT THERE WAS NOT ONE IN TOWN AND AS SOON AS IT CAME IN IT WOULD BE REPAIRED. IT WAS SUPPOSEDLY ORDER ON THURSDAY JAN 19,2006 AND RECEIVED ON JAN 26,2006. CATALYTIC CONVERTER WAS REPLACED ON JAN 27,2006 AS WELL AS EXHAUST MANIFOLD GASKET. [7-ON THIS DATE I ALSO REPORTED ON JAN 26,2006, WHEN I WAS BRAKING TO SLOW DOWN TO TURN RIGHT THE CAR ENGINE SURGED FORWARD AND ALMOST LOST CONTROL OF CAR-NOTHING WAS LISTED ON THE SERVICE COPY AS CAUSE OR WHAT WAS TESTED FOR THE ENGINE SURGING WHEN BRAKING.[8-REAR BRAKES HAVE CRYSTALLIZED AND NEED TO BE REPLACED AT MY COST. AM GETTING OTHER PRICES AT THIS TIME.
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Feb 04, 2006 - Bulverde, TX - Column
VIBRATION AND IN BRAKE PETAL AND/ OR STEERING WHEEL. WHEN TURNING SHARPLY TO LEFT MAKES A GRINDING NOISE ALSO HAS A BUMPING FEELING LIKE SOMETHING IS LOOSE. SERVICE DEPARTMENT CHECKED AND HAD WARPED ROTORS AND NEEDED FRONT DISK BRAKES FOR THE VIBRATION, THE GRINDING AND THE BUMPING NOISE WAS LOOSE SUSPENSION SWAY LINKS FRONT BRAKES WERE REPLACED AND ROTORS WERE RESURFACED- I HAD TO PAY FOR THE BRAKE AND ROTOR REPAIR; THE SUSPENSION LOOSE SWAY BAR LINKS WERE REPLACE LISTED WAS REPLACED FRONT SWAY BAR LINK AND A LINK-SWAY ELIMINATOR. DRIVER SEAT FEELS LIKE IT HAS LOST ITS CUSHION SOMETIMES FEELS LIKE THERE IS A HARD KNOT OF SOMETHING IN THE TAIL BONE AREA OF THE ANATOMY. THE A/C VENTS ARE UNABLE TO ADJUST FOR COOLING THE FRONT AND SIDE WINDOWS. THE FLOOR VENTS DO NOT LINE UP WITH THE OPENINGS IN THE FLOOR CONSOLE CAUSING ANY AIR TO BE MOVED TOWARD THE FRONT AND UNDER THE DASH. WAS TOLD THE SEAT AND A/C WAS ALL IN NORMAL OPERATION.
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Dec 15, 2005 - Issaquah, WA - Rack And Pinion
RACK & PINION DEFECTIVE IN 2005 CHRYSLER TOWN & COUNTRY. SYSTEM IS ON BACK ORDER FOR 2-3 WEEKS AND DEALERSHIP (EASTSIDE CHRYSLER & JEEP) HAVE INFORMED THAT THIS CAR IS SAFE TO DRIVE AND I WILL ONLY COMPLETELY DESTROY THE SYSTEM, WHICH IS "BEING REPLACED ANYWAY".
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Nov 11, 2005 - Pittsburg, CA - Rack And Pinion
I PURCHASED A NEW, 2005, TOWN & COUNTRY MINIVAN OVER THE SUMMER. I HAVE JUST 6000 MILES ON THIS VEHICLE. LESS THAN THREE WEEKS AGO I HAD TO TAKE IT IN BECAUSE THE VEHICLE KEPT STALLING OUT. THE COMPANY FIXED IT AT NO COST TO ME, AND EVEN PROVIDED A RENTAL VEHICLE. APPARENTLY THERE WAS AN "IN-HOUSE" RECALL FOR THIS PROBLEM. MEANING THAT THE DEALERSHIPS KNEW ABOUT IT, BUT NOT THE CONSUMER. NOW, THREE WEEKS LATER I START HEARING A NOISE IN THE STEERING COLUMN. I TOO HAD A 2003 TOWN & COUNTRY MINIVAN WHICH WAS SUBJECT TO STEERING PROBLEMS. I NOTICED THAT THERE WAS FLUID ALL OVER MY DRIVE WAY AND TOOK IT TO THE DEALER. THEY TOLD ME THAT IT WAS UNDRIVEABLE. SO, NOW, CHRYSLER REFUSES TO PAY FOR THE RENTAL CAR. I WAS TOLD BY THE DEALER THAT THE PART IN QUESTION WAS ON BACK ORDER, AND THAT THERE WERE OVER 180 PARTS ON THAT BACK ORDER. WHY SHOULD I THE CUSTOMER HAVE TO PAY FOR A RENTAL CAR ON A NEW CAR WHEN THIS IS CLEARLY A MANUFACTURING PROBLEM. I AM NOT THE ONLY ONE WHO HAS EXPERIENCED THIS PROBLEM. I HAVE CONTACTED THE COMPANY, AND I ONLY GET THE SAME OLD "I AM SORRY. BLAH, BLAH, BLAH" SONG AND DANCE. WHERE DO I GO FROM HERE?
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Aug 23, 2005 - Buffalo, MN - Rack And Pinion
DT: THE CONSUMER STATED THAT H 2005 CHRYSLER TOWN & COUNTRY WAS MAKING NOISE IN THE STEERING COLUMN. THE CONSUMER ALREADY HAD PROBLEMS WITH 2004 TOWN & COUNTRY WITH THE SAME ISSUE. THE CONSUMER HAD TO GO THROUGH THE ARBITRATION PROCESS TO DECLARE 2004 TOWN & COUNTRY A LEMON. THEN ,CHRYSLER HAD TO BUY BACK THE VAN. THE CONSUMER THEN PURCHASED THE 2005 VEHICLE. THE MANAGER WENT OUT OF HIS WAY TO GUARANTEE THAT THIS VAN WAS BETTER THAN THE LAST ONE. THE RACK & PINION ON THE 2004 VAN FAILED. THE 2005 VAN HAD THE SAME DEFECT. THE 2005 VAN WAS CONSIDERABLE NEW WITH LESS THAN 7,000 MILES. THIS PROBLEM WAS REPORTED TO THE DEALERSHIP. THE DEALERSHIP TOLD THE CONSUMER THAT THEY WOULD LOOK AT THE VAN. THE MANAGER SAID THAT THEY WERE FURTHER ALONG WITH THIS VAN SINCE THEY HAD THE PROBLEM WITH THE LAST VAN. THE CONSUMER WAS ANGRY AT THE DEALERSHIP BECAUSE OF THE RUN AROUND THEY GAVE HER ABOUT THIS ISSUE. CONSUMER CONTACTED THE ATTORNEY GENERAL'S OFFICE ON THE 2004 VAN, AND THEY SUGGESTED THE SHE CONTACT NHTSA CONCERNING THE 2005 VAN. THE CONSUMER SAYS THAT THE VAN WAS CURRENTLY LESS WORTH. DEALERSHIP WILL ONLY GIVE HER $19,000 INSTEAD OF THE $30,000 THAT SHE PAID FOR IT. CONSUMER DID NOT FEEL SAFE IN THIS VAN. THE DEALERSHIP SERVICE DEPARTMENT TOLD THE CONSUMER THAT CHRYSLER WAS HAVING MAJOR PROBLEMS WITH RACK & PINION STEERING.
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Dec 06, 2004 - Columbus, OH - Rack And Pinion
CONSUMER WENT TO GET VEHICLE SERVICED FOR RACK AND PINION, AND SINCE APRIL, THEY STILL DO NOT HAVE ANY PARTS AVAILABLE. CONSUMER WAS STILL WAITING TO GET HER CAR SERVICED.
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